The Home Depot

Lowe's must think their customers are bodybuilders or robots. I had to wrestle 14 bags of 50lb sand…read moreonto a cart, push it across the parking lot, and then somehow load it into my truck--all by myself. Not a single employee offered help. The cart wobbled like it was about to implode the whole time. If your idea of customer service is "good luck, human," congratulations, Lowe's--you nailed it

The person at customer service was extremely rude when she answered the phone and then immediately…read morehung up when she told me to hold for a moment. I called the appliance center at least three times on a 12 hr period... it just rang and rang and rang. No one ever answered, but that was preferable to having to deal with that rude customer service person. Very gruff. Staff should be trained better. Beautiful selection in the garden center and the store is generally neat and clean and has some great products. Some of the employees, especially some of the older ones, are extremely friendly and helpful.

They have the Gladiator Garage organizer system. I have some and it works great!

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Harbor Freight Tools

2.5(6 reviews)

0.7 mi

•$

They have horrible customer service at the hixson, tn store and horrible management to let…read moreemployees get away with yelling at customers because they didn't know what tool the people wanted. See below: How ugly can people be....me and mom went by harbor freight in hixson this morning for an item..we needed help with what we were getting....clerk named Anna was so rude even when I told her my mom had just lost her son and me my brother....she was screaming because when she didn't know about the product and I said I thought that would have sent a man because it was something a man would know about, she started screaming at us even when I told her about our loss and told us we could just leave the store......"

I showed up at the store on a Thursday evening 5 minutes before they close at 8:00pm and the…read moreoutside doors were locked but the inside doors were open and all the lights were on. No employees were visible inside. I knocked and called but no one answered. I just needed one item, very disappointed.

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Elder's Ace Hardware-Dayton Blvd

3.5(11 reviews)

5.4 mi

•$

Shout to the nice guy who helped me (I'm just a girl) with some router outlet!! He made my visit…read morevery rememberable! Please don't let his kindness go unappreciated! He was the best hospitality I've seen!

Rude people!!! In…read morethe store hunting around for a product, and pass at least 4 different store associates and no one offers assistance. I see a manager, Brenda, and walk up to her. In the middle of my question, another customer walks up. She stops listening to me, and asked the other customer if she could help her. I'm like no, this just didn't happen. When I finally get to ask for a product, I'm told it's upfront somewhere in a bin. I search and finally locate the bin in my own, but now there's no pricing. I take a sample to the checkout line and start asking the cashier for a price. Brenda now comes up front, and interrupted me once again, and says they are out back. Or small bags on an aisle. Now for another search mission. Finally found it. Back to the checkout with now one register and 7 people in line. Finally when I am 2 away, another cash register opens. Cashier asks if I want a bag for my goods. Of course I do, but since she asked such a dumb question, I carry my 3 items on my chest to my car. Service assistance hit the rock bottom at this store.

Router outlet

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Home Outlet

3.0(4 reviews)

0.1 mi

My husband and I went to this business this afternoon to choose floor tile as well as kitchen…read morebacksplash. The customer service was absolutely horrible. Not one person in the store acted as if they cared we were there or cared to share information regarding the tile offerings - some custom order, some in stock. Sadly we were ready to buy but I would not spend a penny in a place that treats others in this manner.

I bought a home that I had to remodel in 2021. I do a fair amount of business at Lowes, just…read moreworking on my home, but in shopping for available products, I found a store that was new to me -- Home Outlet in Chattanooga, TN. Since then, I've spent at least 4 or 5 thousand dollars there, and I love working with them. The store doesn't carry everything I need, but what they have is very very competitively priced, and often, I can pick up what I need from what's in stock. When I need something special, they do a great job of listening to what I want and helping me get it ordered. Home Outlet has become the first place I go when I need windows, flooring, cabinets, tile, counter tops, doors, and more. Another observation. With few exceptions, the same people I was dealing with in 2021 are there today. Lynn the store manager, Brent and Robert (who just retired a couple of weeks ago) are customer service experts. They are always ready to help me, but know when to leave me alone to shop and think before I need assistance. I don't have a single criticism of these professionals, and I look forward to shopping with them for years to come!

Tractor Supply

4.4(5 reviews)

5.3 mi

We come here for our pet supplies but have found so much more!…read moreTractor Supply does indeed have tractors and the supplies for them but they also have a wide variety of other offerings. Pet supplies as well as other animal supplies like for your chickens, horses and live stock. They offer a wide variety of of gardening, farming stuff from your basic items to building your own greenhouse. During the holidays you could even gift shop here for your more rustic friends and family. TSC even has a dog wash station for you pup! The staff have always been helpful, knowledgeable and friendly!

Super friendly staff, very knowledgeable. Many remember you when you return and say hello. Joshua…read moreis particularly helpful. Best place to wash your dog in town. Every 4th wash is free. The metal baths are spacious, have a ramp, and hair dryers (even though I don't use them because my dog hates loud noises). They also supply a variety of soaps or you can bring you own. They also provide towels, combs, brushes. Best part, you get to leave the mess there and not in your house. They have a hamper for used towels and it's appreciated by the next customer if you rinse out the tub and hang up the non-skid mat for the next dog. It's only $10 a wash but worth every penny. I can wash my dog in 1/3 of the time it takes me to do it at home because their set up is so great. They also have great sales on dog food, toys, beds. We don't farm but I do garden and they have plenty of good deals on items I need with a nice selection. They have great sales on Christmas items especially the closer it gets to Dec. 25, with a good selection.

Chicks!

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Preventative Vet Clinic coming soon!

Elder's Ace Hardware

4.2(6 reviews)

6.4 mi

The staff at Dallas Bay Ace are awesome! They know where everything is and how to help resolve…read moreyour problems. A few days ago I made a purchase at Ace that could have been made at a much larger store, but chose to purchase from Ace because of their excellent service and because they are local. Great store.

When you ask someone if they need help and they say no, I don't think the right thing to do is to…read morelaugh in their face. I wish I could've gotten the name of the guy who did because it was so rude it just made me not want to shop there anymore. I just walked right back out. I understand their job is to ask if we need help with anything but I don't feel as if I should be laughed at when I say no. Feels like that is something yall should work on.

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Electronic Express

2.9(12 reviews)

0.3 mi

We were looking to buy a 65 oled tv. We went to Best Buy first and left because the best they…read morecould promise us was a delivery and wall-installation 19 days later. We, then, went to Electronic Express and purchased the LG tv for $1900 (saving $300 from Best Buy), got it delivered and installed the next business day (with a delivery/set-up cost $200 less than BB). Delivery and installation was done by Woody and Mitchell, and they were exceptional!

We had a good sales experience at Electronics Express when buying all new kitchen appliances but…read moretheir third-party delivery service is terrible. This third-party said they were with Ship Happens. We paid a premium to have them install a Bosch dishwasher. They didn't bring the right equipment to install the dishwasher and said it was against company policy for them to run the lines. I expressed my frustration over the situation. I went outside to call Electronics Express who didn't even know the name of their third-party delivery service and was on the phone with them for about 30 minutes trying to figure out what we needed for the dishwasher. They ended up leaving the microwave in the box in the middle of the kitchen floor, unboxed the remaining appliances, left them in the garage and told my husband they felt "disrespected" and left. From the time they arrived late afternoon on a Friday, it was obvious they didn't want to do this job. It was the worst service and customer service I have ever experienced! Electronics Express, I have bought from you many times and have had a good delivery experience. You need to change delivery services if you intend to stay in business.

Car speakers within the car audio section

Tempur-pedic king mattress on display with adjustable base

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Furniture section with Hixon's Electronic Express

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3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Danita K.

0

9

16

2 years ago

your credit card service provider stinks ... I've had my home depot card for years !!!!! And took my credit down to $200 now they cancelled my account ... Guess Lowe's gets my business shame on Citi Bank... read more

Sally J.

12

51

13

2 years ago

This veteran had to wait 20 minutes to swap out an old shovel it took 10 seconds at Lowe's not very good treatment for a 100% disabled veteran read more

Chris W.

0

32

0

1 year ago

Clean up your store and hire more people to help customers. I'd give zero stars for my visit today

The Home Depot - gardening - Updated August 2026

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Elder's Ace Hardware

3.8

(8 reviews)

Seems to be a locally owned facility that is doing what is necessary to help everyone that walks…read morethrough their doors. Though they didn't have exactly what I need, they went above and beyond to help me.

My husband and I have lived in the East Brainerd area for 6 years. We were glad to see an Elders…read moreAce Hardware store so close; however, it has not proven to be so great. We are probably in our East Brainerd Ace a few times each month and most of the time, there are mostly kids working, that you see anyway. They cannot answer questions related to painting or gardening, or much else for that matter. Even one of the young managers hadn't heard of a particular hedge trimmer we needed. It seems they are out of stock of items that we have needed more times than not. Anything from a Yeti 30oz lid to a Rustoleum spray paint I needed more of. In April, we needed our chainsaw fixed. The young manager I mentioned earlier told us they were too backed up so we would need to take it to another local Ace store- which is across town and far away from our house. We do a lot of home projects and like to keep our home beautifully maintained so we definitely need a good hardware store with knowledgeable employees. Today, though was it. My husband, who is known for being patient and kind, needed a part for our BGEGG. A young employee said he would get the manager...20 minutes later, still no manager. He was in "the back" according to the employee. With other errands left to get done, my husband left the store. After running the other errands, he went back by Ace. This time he waited 35 minutes. This is terrible customer service. No one was telling my husband anything. He was just waiting all that time. So unprofessional and just plain rude. The parking lot is full every single day and I know they do a lot of business. But when you are a customer who needs help with a problem or has questions, the East Brainerd Elder's Ace is lacking. I don't know if there's a shortage of adults or managers working. It is not like the commercial that says Ace is the place for a helpful hardware store. Sincerely, Sharlee and Steve Gatlin Chattanooga, TN

Elder's Ace Hardware

3.3

(3 reviews)

awesome service from Donna. Great help with problem solving on outside hose bib repair.read more

The store is currently under construction. It was nice that the employees knew where everything…read morewas. Everything is in a new hidden location. Despite the annoyance of construction, they filled my needs politely. I did have to point out to the register person that she was charging me more than what the sign stated. She went to read the sign and adjusted the price.

Elder's Ace Hardware-East Ridge

4.3

(7 reviews)

I will always try to support a smaller business before going to a mega store, until today. I was…read morespeaking with an associate name Mike about possible parts that could work for my project at hand, while I was in the middle of speaking to him he answered the phone on his belt and began to help the customer calling in, going so far as to completely turn his back to me. There was no please hold to whomeverwas on the phone, no telling me it would be a moment, just left me standing there a bit dumbfounded. It was beyond rude and absolutely atrocious customer service. I walked away shaking my head as he carried on his phone conversation. Since this location obviously isn't concerned with customers that are actually in the building I'm sure I can find other stores that will. Shame on you Ace, do better.

This store should be a teaching/training store. Their customer service is outstanding. I went in…read moreearlier tonight with 3 hammers that I needed help with. I was fortunate enough to interact with an employee named Joshua. He was exemplary. He took the time to examine my problems and, in the end, fixed them all. His attitude, outlook, and willingness to help was greatly appreciated. Keep up the good job, Joshua!!!!

True Value At Oakbrook

(7 reviews)

Stopped in to see the new store. I just needed 4 small stainless steel washers and wanted to see…read morewhat type of selection they had. Staff was exceptionally pleasant and very personable. When the heard what I needed they walked be to the aisle and pointed them out, then bagged and labeled my small purchase for me. When the gentleman heard it was my first visit he invited me to look around and left me alone to browse without being bothered. I'm impressed with the selection of things here, better in some departments than even what you will find at a big box store. The prices are competitive with ACE and so much worth not going near Gunbarrel! Checking out they offered me a glass of iced tea and bag of popcorn. Very impressed with the staff, the store, and the service. Highly recommended and definitely is one of my new go-to-first places.

Love coming here. Personal service you get as soon as you arrive in the door. They've got…read moreeverything you can possibly need.

Tractor Supply

(8 reviews)

Wanted to give a shoutout to their Manager Leroy. I recently purchased a mower from him and the…read moreprocess was a breeze. He made sure I was well taken care of and satisfied with my purchase. His communication was great and was always happy to help with whatever I needed.

The sell all kinds and sorts of things here. If you own your home with land, then this store is…read morefor you. Here's why. They have rear time tillers, lawn mowers, and weed eaters by Cub Cadet. Cub Cadet is an upper high end brand name that sells quality items and machinery. You can get customer service here unlike other places because it is not that real busy yet you can find somebody that is willing to help you that is knowledgeable, They also sell small engines, high quality air tanks, boots, and other items. This is a definite recommended store for locals.

Elder's Ace Hardware

(5 reviews)

•$

The service was impeccable! The product selection was what I thought I needed, turned out it was…read morethe wrong product calculated on my end so the value of my dollar went far with easy return process. THE BEST PART of this store is hands down, Misses Too Sweet, the friendly kitty keeping the store clear of unwanted critters. Our property management company will frequent this Elder's location for the great management, associates and Misses Too Sweet. Any franchise that fosters a stray like they have receives an A+ rating in my book on character and respect.

I came into the store and needed a specific trailer plug and they did not have it in stock. They…read morewere kind enough to order them for me and I had what I needed in no time. Big thanks to the Matt at Elders Ace Hardware of Brainerd.

Kirkland's

4.0

(3 reviews)

I usually love Kirkland's, and I buy stuff from here several times a year. But they lost a customer…read moretoday. I ordered a sign online with free ship to store. My order confirmation has a 7-10 day delivery window. Seventeen days later (and no further email confirmations) I visit the store questioning the status of my order. They look in the back for a few minutes and come back and say "you're delivery isn't here". I asked how long it usually takes since it's been nearly 3 weeks since my order was "shipped". The 2 girls in the front state that the store has no control over shipments. This is at 5pm. At 10pm, I receive an email "your order has been delivered to the store". So you're telling me a truck came on a Sunday after 5pm to deliver my package? On Monday we return to the store and they can't locate my package again. This is a 4 foot sign; it shouldn't just go missing. They eventually found it, after three women including the manager spent ten minutes looking for it. It shouldn't be this hard to pick up one $60 sign. I hope they do not treat all of their customers this way and misplace orders often.

I love this store. They have affordable home decor and a friendly staff. I usually buy online and…read morethen pick up at the store but after returning some items that said online only that were at the store, I may check the store before ordering. The staff are very friendly and they have great sales . I would recommend them for all types of decorating styles. It's a lot of the farm style that's popular now but they have some great things that will go with all styles. Great trays, candle holders, pillows and throws.

Elder's Ace Hardware

4.0

(6 reviews)

This store offers a wide selection of products and the guys on the staff have a "Yes, sir"…read moreattitude; customers should be just as respectful.

How this hardware store manages to be not only a quaint venue, but also be the requisite great…read moresupplier of hardware items is most likely due to it's location on top of Walden Town. We went mainly for a nice drive to pick up PPE supplies. We ended up browsing a lovely outside section of plants. They had herbs, bushes, and some flowers. The hardware store is small, clean, friendly and all-around economically priced. It's nice to have a local hardware store, as opposed to having to always shop at the big box stores. I find huge warehouses incredibly uncomfortable to shop at, simply because they are too large, yet never have what you need, or are looking for. Your friendly and small hardware store is a welcome and appreciated business.

Sanders Irrigation Supply

(7 reviews)

Beware of these recommendations re: Sanders Irrigation…read more Poor reviews are being suppressed. Additionally, this company has FAKE positive reviews -- from Florida and Chicago. Sanders Irrigation is a horrible company. I don't know how they have stayed in business this long. We had to pay a second company to fix their work. The second company asked: "Was it kids who did this work?" The answer was no; incompetent adults!

Great customer service for 47 years. I've been a customer here since 2005. Congratulations Sanders…read moreIrrigation Supply

Bed Bath & Beyond

3.8

(4 reviews)