Came to The Home Depot as they advertized free installation of carpet. They refused to honor, as sign not supposed to be shown. I made a picture of sign, then they removed sign. read more

The Home Depot - Nurseries & Gardening Near Me - Everett, Washington

incompetent people poor service now I have to drive to Lowe's after the sent me a message from Homedepot saying my curbside order was there it was not it was only a incomplete order I would have to go inside to pick up. I called the store to find out what was going on but nobody answered the phone. I am a handicapped veteran it made it difficult I won't shop there curbside pickup again. read more

I came here tonight for some wall anchors and I love Home Depots Christmas decorations! I was here yesterday with my 3 year old son and he loves them too. But I gotta give people a heads up about something. They do not have stringed lights that have blue, green, red, yellow, AND purple. If you are not aware, purple is a color that makes the rest of the colors look some much more vibrant. It complements them. I included videos and pictures showing just what i'm talking about. Home depot even carries a fake tree that comes with colorful lights that include purple attached. It is in a video I made, you can see the tree has blue,green, red, yellow, AND purple lights and looks more brilliant than the other trees that don't have purple. Or the trees with just white lights. The other decorations are spectacular! Bravo Home Depot. Plants as well! Prices? Not too bad. But now i'm off to Walmart to see if they have a string of lights that has all the colors including purple. I'll get the wall anchor there too. EDIT/UPDATE: Walmart had them, make sure to get LED not incandescent unless you want your electric bill to be higher. FUN FACT about purple from google search: "Purple was considered a royal color because the dye used to produce it, known as Tyrian purple, was extremely expensive to make due to the laborious process of extracting it from sea snails, making it only accessible to the wealthy elite, including royalty, who could afford to wear clothing dyed with it; essentially, the rarity and cost of the dye made purple a symbol of status and power throughout history." read more

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It's alright. Nothing memorable, but I always get help pretty easy. Good place to buy some gardening items here.

Visited to try and find a fluidmaster valve, unfortunately, they didn't have it, but left with a microwave. All staff who assisted me were extremely helpful and nice! Staff were attentive at the checkout and were getting people through the lines quickly. They offered me help out to load the microwave. read more

The Home Depot - Nurseries & Gardening Near Me - Everett, Washington

In short: You must know what you're getting yourself into if you decide to shop here. They act like a hardware store, kinda, but in truth they're just a big home-goods store with a large hardware section. In long: One neighbor and I share a long fence line that was well past its lifespan. He has little ones that need play space, so he cleared out his backyard to get ready to put in play areas. When he got a good look at the fence, he called me up and offered to build it if I bought the materials. We got bids just to make sure this made financial sense, which it did. On the opposite side of my property, at the same time, another neighbor and I hired a contractor to build almost as much fence. This taught me a bit about the differences between hardware stores (which do still thrive around here) and big chain retail stores like HD. A couple weeks ago we came in, bought all the stuff we needed, and today we returned the stuff that was left over. I've been here several times otherwise, along with some of their other locations. 1. Checking out takes way longer than it should, even for the things you have physically present in your cart. We spent an hour in the checkout lane...and my boy did ALL THE SHOPPING before we met at the register. Dude fumbled around for a while and went on break before he finished ringing us out. His replacement complained loudly to people behind us that she had called for a backup cashier who hadn't arrived. Other than that, she was fine, but nobody likes loud, passive-aggressive grumbles. Especially not when they're just directed generally at the room...and she did that over and over. 2. We bought stuff in bulk, which does save you about 10%. So we had leftover lumber, brackets, etc. Returning it took 2 hours today. And they hadn't even unloaded my boy's trailer when we were done ringing out...they just counted the returned items and sent the tally to the return desk. Before he could go home, 2+ hours after arriving, he still had to wait for a forklift to come offload the stuff we returned. 3. If you're just buying lawn furniture or smaller items, you check out like you would at the supermarket. That's what they optimize the store for. 4. They hint around with vague language that they stock what you need to do the best work you can, but they really don't. Not only can you not get 4.25" 4x4s, you can't even get 4" 4x4s. In this climate, the weather damage comes day after day forever, so you want sturdy stuff that will last. It's not about surviving a harsh storm every year, it's about longevity. At HD you get 3.5" 4x4s. Cheaper, but definitely not as durable or sturdy. They cut you short across all kinds of items this way throughout the store. In the end, my neighbor and I were happy enough to keep costs down. We both had/have more fence lines that need attention at the same time, so spending less was a necessary evil. Just know that the extra money that stays in your pocket comes at the cost of poorer materials and long days at the store (both coming and going). read more

We live close to this Depot, but prefer to drive to the Lynnwood Costco one, it is much nicer. This one is not as helpful either.

This most recent experience is an example of why I stopped going to the home despot. I needed two, as in 2, items. One barcode was torn, so could not scan. FOUR incompetent booger-eaters could not look-up 5/8" 24x48 particle board. I don't know what Team of Twits™ programmed their point-of-sale system, but _nobody_ was able to find this utterly basic product. Either the people who wrote the software are deeply, profoundly incompetent, or the local staff is. I can't tell, I don't care, and it doesn't matter. It took well over TWENTY minutes to check-out. For two items. Two. Never again. read more

I made an online order for some carpet on 2/18. I was told that the delivery would take 3-5 business days. 5 business days later and my order was updated to be delivered on 2/27. It is now 3/6 and I still don't have my order and the only update online that I have is "your order may not be delivered as promised". Yes maybe this isn't Home Depot's fault but the company they order from but what is Home Depot's fault is when I call not once, not twice but 6 times on 5 different days and every time all they can say is "a manager will call you in the next couple hours" I talked to 4 different "managers" who all said they'd give me a call within the next couple hours and not a single one did. I'm over waiting for my order at this point they are going to give me a refund. Absolute joke of management at this place the only thing that saved it from being 0 stars is the fact that customer service had to constantly apologize for their management or lack their of. Do yourself a favor and go to a different location. read more

Bought a 2 piece Ryobi kit (blower, weed Wacker) when scanned it didn't show in their system. Cashier went to where item was caged and scanned store tag. Then went to computer and manually entered corresponding info and off I went. After charging totally empty battery (not normal) I put on blower and it was dead within 15 min. Charged it again and again ran for 15 minutes not cool. So surprisingly I still have the box after 2 weeks I went to return the product. Not at all satisfied. Well without thinking I realized after they tried to scan the box and it did not match the receipt it dawned on me would have taken place. Okay well they made a mistake now it needs to be fixed. Nope three employees later I finally get the assistant manager. He informs me that since it's not the item on the receipt that he could not give me a refund that he could give me store credit. What? No I'm not okay with getting store credit for something I paid cash for. So he says that he's got to investigate into this. Okay so how long is that going to take oh two or three days he says. Okay well it's been 5 days and I haven't heard word one and I'm assuming that they think that I stole this or something fraudulent cuz that's what he said the second time I went in there trying to get the store manager instead of an assistant manager. We have a lot of fraud that goes on with these things I said oh so you're telling me that I'm being fraudulent? This is left me with such a bad taste in my mouth if you guys have employees that are doing stupid things now that I think about it it was a stupid thing why would you sell a product that isn't in your system.? But yet I have to prove myself it's absolute bull****! read more

Bought Sears warranty from Home Depot for a Samsung washer. Washer bearing went out last year before Christmas 2024. Sears Warranty sends out tech the day before Christmas. Tech reports bad bearing and we wait for warranty to schedule service. January scheduled service no one shows Richard, AI virtual assistant reports "due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance" 6 scheduled appointments and the same no show from techs due to unforeseen circumstances. Called Home Depot and they told us to call Samsung, we bought the warranty and washer from Home Depot. Do not purchase any appliance warranty from Home Depot. They don't support the warranty they sell or the appliances. We now purchase our appliances from Lowe's and they have their own warranty service department. read more

Just wanted to comment on how horrible the customer service is at this location. I purchased three of their holiday plants; there was a 4-inch and two 6-inch plants. One of the 6-inch plants did not have a price tag and we asked the guy working the checkout area if he could ring the second one in, the price was the same because price was based on the diameter of the holiday planter. To our surprise he "compared" and said they were "almost" the same. HAHAHAHAHA WHAT. Needless to say, I said never mind and chose not to purchase the second one. Now I'm at Lowe's on 196th and the selection of plants and people is much better. read more

Lawrence was the rudest most unprofessional employee I've ever had the displeasure of dealing with. The employees should learn how to use the forklift BEFORE they start working in the lumber yard. read more

I went to get some stain for my deck that needs a refresher with Olympic Timberline tint, the paint guy Matt mixed it up fast but I thought the base color was wrong, when I went to use it it was way too light. I had 2 gallons with the tag that said no returns so I thought I could lose out on almost $100. Lucky I had a sample made at the Lynnwood Home Depot and It showed base 2, when I went back they had paint department verify the color, well come to find out there is 2 different shades of Timberline. They honored the return and mixed up the right tint. They did the right thing with there customer but Olympic needs create a different name for the shade. read more

If I could give a 0 I would. I went it for a torch, first off very difficult to find since everything is locked up. Second it took me 5 minutes just to be able to get in contact with someone which I was told they didn't have a key so I was sent to a different group of workers on the other side of the store. There I waited another 5-7 minutes on the person who had the said "key" which they never even ended up showing up. One of the other workers had to stop someone passing by who apparently also had access. Not to mention I did bring this up to the worker who did end up getting me the torch which she promptly hit me with the "we are busy and they didn't call me". Super disappointed in the way this was handled by all employees, honestly just go to Lowe's this place sucks!! read more

This review is for the cabinet makeover refacing program. Don't do it. Piss poor communication after you pay. Installer was nice enough and worked hard, but made errors. I've made numerous requests to installation services for updates, but those are hard to come by. After a month I still don't know when the mis-measured, missing, and damaged from factory pieces are coming. I should have spent more money on a better company. read more

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These people at Home Depot have a hell of a scam going on if you order custom windows. They tell me that my windows will be about a month out but that if we go with this other manufacturer who is a bit more expensive we should be at closer to two weeks. As I am in a hurry to beat the coming fall weather I opt to spend the extra money. Now after a couple of weeks I am told that my windows are about a month out. When I went to order the windows there was no one in the department to help me. I couldn't find anyone else to ask to call someone, so I finally called the store and asked them to send someone. They assured me that they would. After some time passed I grabbed a gentleman from lumber and explained my situation, he looked at his little hand computer and said such and such are both supposed to be working the area today. He said he would find someone. After some time later a trainee who was supposed to be learning from the other guy who called in said he would be unable to assist me in a custom order. So I suggested that surely the manager was competent in such things and could assist me? He informed me that this was not the case. So this delayed me even further as it took several days before I could make it back to the store. I'm not a happy camper! read more

The Home Depot - Receipt - Nurseries & Gardening Near Me - Everett, Washington

Not shocked over the reviews here. Place was not good to make a purchase at. I came in and bought the 22 inch weber grill. The serfvice was terrible. Limited selection. I feel the service could have been a lot better than it was. I ended up going to Lowes. Not sure if I would come back here. read more

Don't go here. They have no one to help you, and will actually refer you to the Lynnwood Home Depot because so many employees have called out. Even the assistant manager is unapologetic. Never coming back. read more

Everett HD. I was referred to a Home Depot "Pro-referral" to level floors prior to putting in LVP HD flooring. The manager said, "we back up there work" I had one out and he did the WORSE JOB EVER! I went back and spoke with the assistant mgr. He assured me that they would handle this, I showed him photos etc. A while later he called to tell me that there was NOTHING that he could do, because this is not an employee. Yet, HD referred him to me as a PRO. I asked how HD Vetted these referral pro's. They only need to be licensed, bonded and insured. This "pro" had an employee, but his license doesn't cover any employees. HD doesn't even know this! I don't think they do even a poor job of vetting Pro's. More like NO job at all. Later he called to give me a number to call and over a month has gone by, I have yet to get a call back from them. I have called several times. DO NOT USE ANY OF THE REFERRED PRO'S that are not employed by HD! They are NOT Vetted or backed by HD. read more

I have a Home Depot near my house. But when I drive north and need anything, I always stop at this store. The items I need are always typically in stock and the reps are friendly. It's a hard job at times. I've been there and I've actually worked in a Home Depot store. It can be thankless and challenging and customers can be rude for no reason. It's hard to maintain your cool when people bring their outside problems into the store. But personally, I've never had an issue with this store. I appreciate your hard work. read more

Amazing service! I always find what I need and the customer reps are knowledgeable and helpful!

I came in here at 8am, and all I needed was ONE wood blind cut to size. I went to the cashiers sitting around doing nothing and asked if they could send someone to help me, and they immediately started acting stupid and confused and saying it's too early for that. What??? Then she called someone and said they'd meet me in aisle to help, of course no one came. Unbelievable, terrible customer service. This place should just close down. EVERYTIME I come in this place I'm met with nasty, ignorant employees who seem to be stuck on stupid! read more

I ordered 2 sets of French doors because they promised a 1 week turn around. 5 weeks later I was told they finally arrived, only one set can be found. Management couldn't be bothered to assist in any way! This store is the most inept, filthy, and unaccomodating store with some of the laziest employees out if all the stores I've been to! read more

My wife and I purchased a new Kitchenaid dishwasher the day before Thanksgiving November 22nd and the soonest it could be delivered and installed was today, Friday December 1st. I took the entire day off from my work in order to be available for the four hour window of opportunity. I should also mention I have already received the billing for this appliance on my Home Depot Card and it hasn't even been installed yet! You would think the billing process would be after installation! The driver and appliance installer team showed up at my home at 1:20 PM, unloaded the carton and opened it only to discover that due to poor packaging and handling by the manufacturer, the top tray that holds dishes was broken into multiple pieces and made this appliance worthless. The delivery/installer service called their number to inquire about a replacement and was on hold for at least 20 minutes. Rather than wait any longer, they left for their next install appointment while still on hold and promised me they would call and update me. 4 hours later, I have not heard from them. I went to this Home Depot to see if I could get some answers at the customer service desk. If it weren't for Alvin's helpful assistance at the service desk, I would have cancelled my $850 order immediately and gone elsewhere! He also waited on hold for an extended period of time and finally said he would call me when he could update the delivery status. It appears Home Depot has contracted with a company that does not staff their phones to give any level of service even to the store itself or their own employees! Alvin called me 30 minutes later saying that after speaking with their service supplier, nothing could be done until Monday to expedite the appliance installation. The recent black Friday sale has them slammed for at least 2 weeks. From my experience at Home Depot today, there is nothing better than supporting your local mom & pop appliance store and avoid the headaches of dealing with the contracted services that Home Depot supplies. The $50 I saved was not worth this resulting headache. The only positive is receiving genuine customer service from Alvin. UPDATE: It gets worse! A representative called me and left a voicemail informing me that the soonest they could deliver and install would be December 19th! Almost a full month after we purchased the dishwasher, we are billed and unable to use it! The kitchen sink also can't be used due to no dishwasher drain hose attached to the disposal. Water pours into the cabinet. I am not impressed with such poor customer service after their own company failed to deliver a working product. Downgraded to one star! read more

This place has great customer service and were very knowledgeable and professional. Most of the things we got from Home Depot in general is very good and has fairly good warrantee. The store is clean and I like the perk for veterans (premier parking and a 10% discount read more

Where to begin. Yesterday there were zero cashiers, and only one self-checkout booth item. That booth was held up by a customer because the machine did something stupid and required assistance. Line of customers waiting to check out wrapping around the store. No assistance in sight. A guy walks by, gets on the radio, and asks someone to come to the self checkout kiosk. Meanwhile a bunch of other guys are just standing around doing nothing. Carts, forklifts, rolling stairs, and other junk is clogging up the isles everywhere. Half the lights in the store don't work. The shelves are a mess. This is the worst Home Depot, wait not just Home Depot, the worst retail establishment I have ever seen. Save yourself the trouble and go to the new Home Depot in lynnwood by Costco. At Everett you can't even check out anymore read more

Customer service is the worst. I scanned and paid for 30 cabinet pulls. There were no bags at the self service register and nothing posted. So I inquired about this to the service rep. She said we are out. I told her I paid for a bag and asked if I could have the bucket. She replied they are 4 bucks. How am I suppose to carry these items out of the store? She shrugged her shoulders and said I will call someone. Returns and tells me I can walk to the other side of the store for a box. I ask for my money back, with her smirk she says it is a card purchase register only. Zero help. I grab my 30 cabinet pulls, drop some on tbe floor, pick them up with no help, just a smirky stare from her, and returned them. Cashier returns them and can't figure out why the purchase is 10 cents off. I explain because I purchased a 8 cent bag and I want all my money back. Bags are non returnable, even if you never received one. I hate this store and will never return. read more

Utter garbage. I highly recommend staying FAR away from Home Depot if you need carpet or any type of flooring. The experience was a NIGHTMARE. After waiting for an hour to have someone help us, we scheduled an appointment to have someone measure. After that measuring took place, we went in to discuss our options. After waiting an hour and a half and three employees telling us that the people in flooring would be done soon we found out that the people in flooring didn't even work that day. So I went back and purchased the flooring a few days later. Turns out that they can't even install it for another month+ which is NOT what we were told in the initial consultation. This whole process has left us in literal tears. read more

I counted so many employees not doing anything, just standing around. So I asked for help, 2 of the 3 just stood there saying they didn't know where the lumber carts where #3 gets on there radio to tell someone else to find one, then they go back to their conversation and ignore us. These Re $15-20 per hour employees with a $3 per hour work ethic. It doesn't do the customer any good to hire more employees if they are worthless! Over to Lowes we go! read more

Employees are unwilling to help customers. They will just walk right past customers and not even ask if they need assistance. You have to stalk them down to even get help. read more

Went today to pic up a tool to only come back to the house and opened the box and it was a returned item and had been used with all the pieces missing. I returned the tool the employee taped it back and put it in a cart to put back on the shelf again! If you want great customer service don't go here. The absolute worst Home Depot I have ever been in. Drive the extra few minutes to Lowe's. read more

I looked on your website for a product that I was looking for. It said that they had 18 in stock when going to the store I asked one of the workers he looked for it in different spots and said they didn't have any when he looked on his computer it said they had 18 in stock and another worker came by and ask what we are looking for and he end up finding it in about five minutes. The first employee was never seen again. read more

That's really a good place you can choose what type of your house design by yourself! If I want build a house , I think they have everything you need . read more

Talked to christine on the phone regarding my shower door order that has been a month and didn't arrive She said she would call me back and I said are u sure cuz several people have said that and I never hear back and then she goes to boast for 5 mins saying "oh I'm definitely going to call you back, I always call people back because that's what I do cux i feel so u comfortable and it bothers me when I don't get back to people within 1-2 hours" trying to show me she's different But guess what after a week still no call from her I had to call again and get it taken care of and cancel my order The customer service at this location is terrible I've had nothing but issues with almost everything including in store purchases I bought artificial grass carpet it's cut to length 6 feet by whether u want I only bought 2 linear feet and the return desk who also checked me out went and charged me for 6 feet instead of 2 ... I didn't notice til I went home and getting my refund was so difficult too it took 2 managers to get it done .. I mean shouldn't they know by now it was also written down for them as 2 linear feet but she went an charged what the product name was 6 feet read more

I went to the Everett Home Depot to buy some paint supplies. The law in this state now requires masks due to the Covid description. Signs on the way into Home Depot say that masks are required while in Home Depot. I'm an older person and I've been wearing masks while out in public or shopping well before it became a law in this state as I do not want to give this virus to anyone just in case I have it and don't know I do. I wasn't in this home depot more than 30 seconds when I saw two young guys not wearing masks. I immediately put down the items I was intending to buy and left the store. Either provide masks to individuals who don't have them or do not let them shop in your store. I won't be back. To this Home Depot or probably to any home depot until this pandemic is over. I only patronize places that follow health rules and state laws. read more

I recently bought a fridge from Home Depot. They contracted out delivery and removal of my old fridge to JBC product management. JBC damaged my wall when removing my old fridge and they refuse to fix it. If you look at JBC's rating on yelp they are consistently rated low, yet Home Depot continues to contract deliveries to them. Why??? Home Depot needs to reassess their delivery contractors for quality and customer service. read more

The Home Depot - Nurseries & Gardening Near Me - Everett, Washington

When comparing the Home Depot vs Lowes, I have to say the HD have Lowes beat, hands down. I'm remodeling a house myself, and everytime I walk into the HD (which is practically every day) there is someone there to help me... in every department, even right before it closes. The Lowes in Lynnwood, in comparison always always have me waiting for an associate after I push the help button, and they seem annoyed when they show up. I'm sure the service varies significantly from store to store, but this one is great. I always get what I want, the staff always provide great help... this is definitely my default home improvement store. read more

I really like The Home Depot. That being said I made the mistake of ordering an online item to be picked up in the store. A mistake I will not make again. The item is not only almost two weeks later than they said it would be initially, it also according to the tracking info passed right by my Home Depot twice to end up sitting for a week now in a warehouse an hour and a half north of me. Very annoying as I do need this item for work. My recommendation is if your only option is to buy online and pick up in store from Home Depot just buy it somewhere else. read more

Do not use this Home Depot for any reason. The staff will not assist you with finding something, with loading, cart corralling - just nothing. When curbside pickup is selected, staff is surly and no systems are in place to handle the call. When shopping in-store staff do not assist or operate check-outs, but will accuse you of theft when their "Self Service" malfunctions. No checkouts? These are the worst ever, horrifying. Absolutely no sense that they are exchanging service for my dollars. I will never do business with them again. read more