I met a wonderful women named Nicole Customer Service Representative. She helped me locate where the karasean was located. She communicated well and was concerned on providing me the excellent service. Great job. Well done! Thanks Corky read more

I had the BEST experience at the Home Depot in derby today. I was being helped by a cashier named Diana. not only did she have such a wonderful demeanor but she had a way with people. she was the perfect example of what an awesome person hired to do a job is. I immediately called the store and made sure she was acknowledged for how she was so nice to me and just being an understanding person was all it took to make me a lifelong customer of Home Depot. best experience at Home Depot ever !! it's people like Diana that make businesses what they are and they absolutely should be rewarded and acknowledged. A+++++++++++++++++ read more

I am 99 percent sure the employees here wear pedestrian clothing so customers don't ask them questions. After an HOUR of asking people "do you work here?" And getting a reply of "No", my normally classy Dad yelled out loud " djdjdbdjdbejdbedjebdjsbdhjwiwueurb and ejdbdbdbdbdb and sjshshebee8wjsbh????" Actual verbiage not noted so yelp doesn't delete this. Luckily I had a mask on so nobody could see I was related to my irrate father as I sheepishly followed him around the store looking for help. I wasn't medicated enough to yell with him. We eventually figured it out on our own and did self check out. ADVICE: buy an ax and chop your own wood to make your own floor. Learn pottery to mold your own toilet if you have to so you never have to enter this hell hole. read more

The Home Depot - Good options in the hues I wanted. Zero Customer service but that's not shocking here. - Hardware Stores Near Me - Derby, Connecticut

Tool Rentals - Don't rent things here! I had a confirmed reservation for a garden tool 8/23 and when I arrived they had another customer that called-in for the same tool. He had no reservation but apparently his name written on a tag on the unit. The store manager accepted the tag on the unit rather than my confirmed reservation that they had in the system. The manager just blew me off and made NO attempt to alleviate the situation. I will NEVER shop at this store again. read more

Home Depot motto is You can do it. We can help. but after going to this establishment I can clearly tell they don't stick to it. Not only do none of the employees know where anything is, they are no help and provide a bad attitude. It took me and my partner 40 minutes just to find a vacuum and after asking 3 people who gave us 3 separate locations. We finally found it ON ARE OWN. Don't get me started on checking out. The lady at self checkout was so rude and gave up no help nor support when the system crashed. She kept hovering over us when we where checking out and gave no personal space. As someone concerned with my health I was very disgusted. TEACH YOUR EMPLOYEES BETTER HOME CHEAPPOT. read more

A pair of cabinets and a smaller cabinet turned into 3 weeks of absolute hell. Lack of communication, faulty estimate based on wrong information from "C" at HD, arrogant HD contractor who REFUSED to acknowledge what I knew about my own electrical. Delivery dumped on my grass rather than my driveway as requested. Paid a portion with a gift card; gift card $$ was returned; only to be put on a store credit which I could not apply up this purchase. NEVER, NEVER, NEVER do any remodeling with. I would let buy a screw from them EVER again. $300 to pull a permit, when the permit is $65.00 if I did it myself. I was paying for Brett's time and travel to get it. $235.00 for "his services" which absolutely sucked. Stay away from Derby Home Depot. read more

Always a mess.... And not friendly with military discount as lowes. I will only go if its a emergency read more

The Home Depot - Lol i got rejected bc i said i liked lowes better than this home depot. - Hardware Stores Near Me - Derby, Connecticut

Not one to write reviews but here I am in the parking lot of Home Depot in Derby. Michelle in the paint department was rude, disrespectful, and would not help me. I literally left there stating I just need help and not someone to be a snot to me. Speechless. read more

Home Depot ( Derby) went above and beyond in address a mishap when the items I purchase A complete storage garage system was shipped to the store . Thanks to the Quick action of Tim the manager, Meghan and Marie H. I was able to get my cabinets set on time without a Hitch. Thanks everyone Paul. A read more

The time I have gone to the store I have encountered at the most unprofessional workers ever! Talk about lazy!! Some even say that they don't even work there when they clearly are employees! Isn't it their job to help people? Last week I asked a girl in a vest a Home Depot vest wear something very simple was. A basic thing. She told me that she was busy and to "Go ask Matt"!! She was not busy and how the .... was I suppose to know who Matt is??? She said it like I was another employee there asking her the ?. Then I had to go walk around the store asking everybody if they were Matt. This is just what happened the other day. I won't even get into what the person at customer service said. These people need retraining. They should not be working with the general public. Go to Lowe's! Only the best of service there. I should've gone there the other day to begin with. They are more than happy to help people! read more

Home Depot sells substandard junk. We bought a Magic Chef fridge. Freezer wouldn't work. Returned and exchanged (real fun, having to load/unload refrigerators). Then second Magic Chef ALSO wouldn't freeze food. Last fall, bought an expensive hose and mobile sprinkler system to water the new grass over winter. Drained it last fall after only 3 uses. This spring, the hose leaks badly, and the sprinkler spews water out the seams and cracks, and not out the nozzles as it should. Every single thing we buy from Home Depot is worthless junk, a scam, and a total waste of money. Will no longer do business there. read more

Home Cheapo, as my parents so affectionately call it, is home to some great sales and not much else. The majority of what you buy here is made in China and handled extensively by Mexicans so by the time you get it expect it to be on it's last legs, but I figure you knew that if you're hitting home depot instead of Amazon or Lowe's. Some cool guys work here though, Like Kevin. Kevin is super cool and helpful. Kudos. read more

I like this Home Depot better than the Stratford location. Both are fine but I prefer the Derby store. I often times buy paint or painting supplies here. To be honest the only thing that is occasionally annoying at this location is sometimes the customers themselves. Once had this little woman wearing sunglasses inside cut in front of 3 people waiting at the paint counter to spend 2 minutes asking a question #valleygirlclass. Another time had some lady suddenly jump in front of me at the checkout line nearly causing a shopping cart collision #ctdrivers. Sometimes the employees will even approach you from a distance to ask if you need help. I'm pretty sure the shoppers are the annoying people in this particular store, not the employees. Also, no I don't work at home depot I just was surprised that there are only 2 stars for this location. read more

So came for paint went to the counter stood there for a few minutes finally turned around and asked the 4 employees standing there if any worked in paint and one of the guys sent one of the others over said he was the supervisor but I'm pretty sure he's not. This guy who made the joke looked to be in his late 30's. Grow up. Stop acting like children and do your job people. You're lucky I'm in atime crunch and didn't actually ask to speak to a manager. read more

I'm honestly kind of shocked the reviews on here are so poor. Every time I come to this store I have the best experience. Everybody I've ever met is so friendly and eager to help. As weird as it sounds this is my favorite Home Depot. read more

I can't believe I asked someone for help here and they said no. Smh some customer service you guys have. If i can give one star i would. I wish that employee had his name on his apron read more

When I came to Home Depot I asked a man who was working a different aisle to call assistance for me in the lumber aisle. I needed a price check as well as for someone to pull a bundle of wood forward so I can check if they were dry. I waited for about 10 mins and nobody showed up. So I walked around until I found anyone who was willing to help. I then spotted a worker named James D. Who was just clocking back in from a break but was very happy to help me. He not only helped with my original requests, but he went above and beyond and helped me load up my cart, helped me find additional items on my shopping list that were in other departments and even offered to help lift any heavy bulky items in to my car if needed. I normally have a hard time finding help at any store I shop at, but James went above and beyond and I will return just because I know he is willing to help the best he absolutely can. Thank you James! read more

Went to buy a lawnmower, AJ at the front desk said they were all sold out. After 10 minutes of looking at holiday items I noticed the lawnmower we wanted was indeed in stock on an upper shelf with several others. I went back to AJ and allowed why he lied, he started they only have one lift operator who is busy. Glad I drove 30 minutes to waste my time. read more

It would be nice if H.D. hired people who knew a little something about the product they sell. And what's with the 40 thousand handicap parking spots? Holy shit! read more

Had to go there to see if they had a certain carpet runner and carpet end finishing product. Wow. First and last visit. Access is very hinky and weird, speed bumps huge, and watch your car parking. Lotta yahoos with pickups and strange parking patterns. Inside the place was cluttered and dirty, and help was scarce. Seems nobody cleans up or cares. Weak management at best. Saw a bunch of scattered carpets in one aisle. Another had several unused carts just sitting there. Never experienced the check out, which could be the bright spot, since they didn't have what I needed. read more

Not sure how I feel about a big box store in downtown, but considering that it replaced an ageing factory that dated back at least a century to the last industrial revolution of CT then I guess it's ok. Not to mention the fact that HD inspires and promotes renewal and renovation of houses which in this area can also be over 100 years old. I say, "viva la revolucion". Welcome to Derby. read more

frustrated with the lack of service at the rental counter in derby

This is the worst Home Depot ever. There is only one entrance and there is no easy access.

If I could give Home Depot negative stars I would. I ordered a refrigerator and after a week of pure hell I still don't have it. I have waited a total of 7.5 hours and had my appointments rescheduled 6 times. Tomorrow will be a week and I still don't have my fridge. The worst part is I ordered it over a month ago at which point I schedule an appointment that worked in my schedule. I was silly to think that me, the customer, was important in this situation. It turns out I was very wrong. The lies and ridiculous reasons I have been given for the missed appointments and rescheduling would absolutely amaze you. The one I found the funniest was getting called the night before to reschedule because it was going to be to cold out the next day so their trucks wouldn't run. Apparently Home Depot employs psychics or they are the only multi-million dollar company in the world that doesn't know how to properly manage a fleet of diesel vehicles. Heed my warning DO NOT buy anything from here you will only live to regret it! read more

I resently bought grass seed from this establishment Never ever again.You get what you pay for. The grass seed did not grow although it did give me a yard full of weeds. I normally do not shop at places like this and now I will be going to a nursery to purchase Weed killer and Grass seed. Oh and I did not get refunded. read more

I've bought some truly horrible junk products here recently. It amazes me they can sell completely defective junk. Especially with their own distributed products. I'd shop elsewhere if they hadn't put all the hardware stores out of business. read more

I had the pleasure of meeting Dominic from lumber at my recent visit to home depot in Derby. He helped me find the right size board for my project and cut it to the dimensions I needed!! Very friendly and helpful!! thank you Dominic!!! read more