Is refusing to honor their Lifeproof carpet pad guarantee of being actually waterproof. I now have a hole clear through my subfloor from a small spill because the plastic backing does not allow it to evaporate. read more

Asked an employee to unlock a cabinet so I could purchase a propane bottle, he said he was busy and would call someone to unlock the cabinet, I waited more then ten minutes and nobody came so I left and went to ACE where they were more then happy to help me. This place sucks! read more

I've never been a fan of Home Depot but this location has me never wanting to return. My husband and I stopped in to look at some exterior sconces for our house. We asked an employee to help us get the boxes out because we're both old and did not trust ourselves putting it in the cart. The employee, I believe his name was Matt or Mac (another employee called his name from afar but his jacket was covering his name) and he rolled his eyes, sighed, and told us he had a million things to do but would send someone else over. It would've taken all of 10 seconds to help us. He walked away before we could even try and explain what we needed. After waiting for another employee to come by, nobody ever did so my husband went and found someone. This man had the worst body odor I have ever smelled. I had to walk away. My husband and I both could smell him from 6+ feet away. After we walked away, we overheard an employee use the term "beaner" while talking about someone. I am absolutely disgusted, that is hateful behavior and that employee should be ashamed of himself. We WON'T be back. read more

In April of this year, I spent nearly $6700 on new carpet and padding. Our existing carpet and padding was nearly 17 years old and had also been installed by HD too. Over those seventeen years, we had six dogs of our own and had fostered several for local rescue organizations so lots of carpet cleanings and pet accidents over the years. It was recommended by HD that any areas of heavy dog smell we treat by painting the floor with Kilz. 2 weeks prior to the June install we took all of the carpeting and padding, including the tack strips and staples out, treated any areas we felt were concerning for future odor issues with Kilz. At the sales representative's excited suggestion we had chosen Pet Proof carpet, which is guaranteed to remain pet stain/odor free for 25 years but more exciting still, we had chosen a product called Lifeproof carpet padding, which is guaranteed for the life of the carpet it is originally installed under. The padding has a heavy plastic sheeting on both sides of the foam core which, according to the representative, would both help in keeping any existing odors in the subfloor trapped underneath the carpet pad and keep any new potential accidents from ever getting to the subfloor. I believe it is the most expensive carpet padding that they carry and we actually went with a lesser grade carpet density to afford it. 2 days before the install, we moved our two large aquariums (58 & 75 gallons) and all of the fish into the kitchen and bathroom. Because we had taken all the carpet out we were walking on bare subfloor and had put towels down to accommodate the drips that inevitably happened moving that much water, fish, rocks, plants and driftwood. By the morning of install with the exception of the two beds, there was no furniture in my home on any of the areas to be carpeted meaning all of the subfloor was clean, accessible and visible. Within the first 2 weeks we had our first water accident on the floor when I caught the dog water dish with the cord of the vacuum cleaner and overturned it. We immediately cleaned it up and were excitedly impressed the next morning when the area was bone dry, even with socks on. Within a month, I was finding hard knots in areas of every room of the house. I called the carpet installers to complain thinking they had left something underneath the carpet. They wanted to send the original workman back out to address the issue but scheduling that took three months due to a myriad of serious family medical issues. In September they returned and attempted to address the issues by pounding on each lump with a hammer! it was explained to me that sometimes in the process of stretching carpet, loose particles of the subfloor can get pulled upright causing the lumps which considering the plastic sheeting on the back of the carpet pad made absolutely no sense to me.But since I don't install carpet, I didn't feel like I could offer up much of an argument. i did express concern that it might damage the carpet backing or the carpet pad itself and was assured that it would not. One of the lumps, the largest of them after about twenty poundings by a hammer, turned into a dip instead of a lump so the carpet seam was opened and the carpet was pulled back. I saw the circular water stain as soon as the carpet was pulled up which reminded me about the water spill right after install. i explained what happened while they cut an x shaped opening in the wonder product Lifeproof pad. Under the pad the subfloor was revealed to be wet with a hole that had been pounded clear through it, and a couple of little volcanoes of expanded subfloor that had bubbled up around that. Lots of pictures were taken.I was promised copies of them.I was never provided them and then the installers were just going to simply pull everything back together and reseal the carpet seam with a hole in my floor because they don't repair that. I went out and found a piece of metal to put over the hole before they closed up the carpet. I have spoken to HD. I have spoken to Lifeproof I have spoken to the company that installed my carpet and all of them have absolved themselves from any responsibility.Told me my subfloor was damaged before the carpet was ever put down and that none of this is their fault. I'm sorry, my subfloor was fully visible and if it was that damaged, why was I not told?Why did it not feel spongy? Why were there no holes in it? Why were there no teepees of subfloor bubbling up then if it was so damaged? For Christ's sakes, we were walking around on it for 2 weeks with no carpet on it. considering where the other lumps that were pounded out were located. I'm 99 percent sure there are probably small bubbled up subfloor spots from where water was dripped while moving the aquariums so meaning there might have been a small amount of moisture residing below the surface of the subfloor. Plastic backing does not allow for any airflow meaning any moisture at all is trapped. read more

Bought a ride on mower said they would give a once over and talk to me about, apone pick up totally different person didn't know shit about the mower said she just drives the forklift no help what so ever finally drive it.. and the stirring wheel is off set been on hold for hours no help fucking bullshit sssssssheeeesh read more

My wife and I went early to the Bellingham Home Depot to shop for kitchen countertops. We were hoping to discuss countertops for our new kitchen (I bought all my new appliances from Home Depot). We noticed 5 home depot people in the kitchen/decorating consulting area. We were told to check the isles for in stock countertops. Nothing there matched the countertop we looked at online. We wanted to ask about getting samples before ordering so we could be sure of the color match with our cabinets. The one associate we spoke to was busy playing a game at her desk and was too busy to assist (no other customers were in that area the whole time we were there). She said we needed to talk to the other associate who was on the phone. Another employee chimed in that she normally met by appointment but might be able to help us without an appointment after she hung up. We waited 10 minutes next to her desk while she went on and on about her Christmas work schedule. My wife is disabled and we made a special trip so she could weigh in on the selection. We finally left and put the items in our cart back on the shelf. I am not giving my business to a store that shows no interest in assisting us. I have over 10 years of experience in managing consumer retail before heading up a marketing division at HP. This experience left me feeling that customer service is dead at Home Depot and is directly opposite the treatment I have received at the local Lowes. read more

Have to say, had a great experience. i went to another Home Depot (burlington) for a ring battery. that's another story. Website stated they had 3 i stock. Experience dictates their inventory system isn't always correct due to all you guys who stick stuff in your pocket with out paying. So, i called to confirm. After wandering through a series of prompts i got a real person - woo hoo !! After done back and forth we convinced each other they computers told us the same thing. But, now being a nonbeliever (from other store which said had 2, but when pappa hubbard went to the cupboard - it was bare). So customer service (young) woman tried several times to connect with the right department (no one answered), she went and pulled the item. It was waiting for me at the service desk. Perhaps a 4 star experience- but after the burlington experience - it felt 5 stars. read more

The Home Depot - Hardware Stores Near Me - Bellingham, Washington

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Today we needed a small 4' piece of carpet. Rhonda and Sam helped us with that and what an interesting, labor intensive process that was! We felt bad that for all their hard work, we only needed 4' but super convenient (for us) to be able to purchase this. Catherine Checked us out and was super friendly. It seems we are here every weekend...can't believe I have never reviewed? Oh well... read more

I tried to buy two cans of spray paint. I have an account. I am a old person veteran. 78 years old. so I go to check out and they decline to give me a discount. They explained it is because of their policy. So I paid full price. Went to lunch. After lunch I returned the cans of paint. So I felt worse for having visited their store. I wanted to feel better not worse. I must have wasted a lot of employee time. Shame on the management of this store. Beware of this double talk from Home Depot in Bellingham wa. read more

I get the presence at self check out and I get times, but hell let me get my little 10% off and not rushed out the door

Having just been to Lowe's in a fruitless attempt to purchase a washer and dryer, we headed over to Home Depot. Night and day difference, from the greeting at the door to the expert guidance from the appliance sales person. I can highly recommend Katie Drafs if you are looking for appliances, she is very well informed and efficient: even though they were busy, she took the time to fully explain every aspect of our transaction. Delivery, rebates, warranty, all fully explained. No pressure. The store itself is well laid out. Lots of products in there, including the washer and dryer of our dreams. read more

Do not order kitchen cabinets and install by them. It is the big rip off. They get you to buy then when it's time to install they have all these hidden charges and guidelines you have to follow. It's best to buy from a licensed professional contractor. Now am stuck paying additional money. Do not buy from Home Depot. I am tearing my Home Depot credit card! read more

Home Depot does not even deserve 1 star. I ordered a new refrigerator last month and it arrived damaged with dents and scratches. I was told new doors would be installed free of charge. I've been given the run around of probably 20 different people for the installation of doors the past month. How hard is it for Home Depot to deliver and provide damaged free products. Never buying appliances here again. read more

The Home Depot - Damaged doors. - Hardware Stores Near Me - Bellingham, Washington

This is the first Home Depot I went to or should I say before Home Depot came to Canada. Its located right across from Bellis Fair. In a very convenient just right off the I-5. I like the fact that this location, you can order online and pick up here without shipping cost. As well, staff are helpful and friendly. I find they have more choices and more items for sale. You can even buy a boiler here. yes in Canada, only a license boiler person can buy it. Probably because its different in the USA. I like this Home Depot. It has a huge parking lot as well. read more

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Just like a Canadian Home Depot, but with much better selection, and very competitive pricing. Parking is plentiful in the nice large lot in front of the building. The selection is quite a bit better than the Canadian stores. I would say 20-30% more products for every category I looked into. Not only that, but pricing is MUCH cheaper for many items such as LED bulbs and lamps, even factoring in the exchange rate. Service is decent, and the staff were mostly quite helpful. I was able to find what I needed, for a great price. read more

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Generally I look to Home Depot for some products that they carry and that no other store has. It isn't always a good experience when something isn't available from the warehouses that supply nationally. The best reviews for retractable screen doors are to be found at Home Depot. While the online product was returnable, the pricing was higher than what the in store price would be and it had no return policy. Meghan Thompson at the millwork desk made it work--I could buy the door in the store and she would make sure that it could be returned if I wasn't satisfied with it. She really worked for this sale and I appreciate her effort. For a large national store such as Home Depot is, it's good to know that local salespersons still work to satisfy their customers. A big thanks for her personal service. read more

My company frequently needs me to grab supplies from here, and 9 times out of ten, the items are out of stock with projected supply refreshes "up to a week", that never come. Save your time and stop by Hardware Sales first, before going here. Also, when making Will Calls for many multiple items, remind the associates to check all your orders to make sure they give you everything that is ready, unless you like to make multiple trips in the same day, when you could have picked everything up the first trip over. read more

PVC Pipe Dreams: I walked into the Home Depot with a pipe dream and came out with a completed project. The goal was to create a photography curtain stand using PVC pipes. Customer Service Associate Eric in the Plumbing Department helped me make the most economical choice by suggesting I use four 10ft PVC pipes cut to size instead of using multiple 2ft pipes with joiners. This saved me considerable money. Eric was professional, efficient and helpful. He measured the pipes and cut them to size for me. I was in and out of the store with my completed project within a half hour, and I was able to head to the fundraising gala that same day to use the photography curtain stand. Thanks to Eric and Home Depot, I was able to make a PVC pipe dream come true. read more

Their selection is okay, we often find what we're looking for in this store. However! The older gentlemen working the paint department has possibly the worst customer service I've ever seen. We've bought a few gallons of deck stain here as they carry a high performing brand. I dread having to go in and deal with getting it tinted though. Rude, dismissive, and unhelpful. I've sat here waiting for my stain and watched a stream of customers deal with him - they've all walked away frustrated and unhappy. Come on, it shouldn't be that hard to be even a little helpful. read more

We had to get supplies to rebuild the stairs that just fell apart. Trying to do this with as little contact as possible we used the order online for curbside pick up. It took 4 hours to get the notification my order was ready (expected right now) and then when we get there after checking in it took another 30 minutes waiting in the parking lot. This was unexpected as most stores do not send you a notice it's ready until it's actually ready. And the other pick up orders waited close to the same amount of time. And at one point we asked about it and were rudely told by the gal there is no time limit on web orders. Be prepared it will not be quick, I watched a lot of people in the line come out with their stuff before we got ours that was preordered. Honestly it was not worth it I will never do it again. At least the guy that brought it out was nice. No one ever asked for ID and I didn't sign anything read more

We needed flooring and got the exact help we needed! Rudy, the department supervisor came out and assisted us in finding more boxes of our flooring and gave us the damaged ones for a great price. He was very helpful, and nice. Would recommend if you are looking for things to fix up your house, come here! read more

Home Depot Bellingham has blown me out of the water! We drove up to B'ham from Snohomish to pick up a flooring order we made over the phone, since our local HD didn't have what we needed. First, walking into the store it's a pretty nice layout and super clean, not sure if it's new but it's nice. I was said hello to and smiled at no less than three times on my journey to the order pickup desk. When we arrived at the desk, the pallet was ready, and the fork lift driver went above and beyond as far as being helpful in getting it loaded onto our truck, adjusting the pallet, and basically making sure our load was in, covered with a tarp, and secure. Customer service is so much about being thoughtful, foreseeing customer needs, and fulfilling those needs. This HD did all that, and I felt like a valued customer, which is not the experience I typically receive at an big box store. read more

One of the smaller ones, though still being large, just one entrance instead of two, and no Subway or Harvey's at the front ;) Came to look for a particular rat poison, thought the states would have the more powerful stuff that works as a perimeter around the home. Still good service. Free delivery online for bbq's if you spend over $500, the Americans thinking ahead already ;) But the nursery here is just enormous. read more

The Home Depot - Hardware Stores Near Me - Bellingham, Washington

My husband and I went here yesterday to buy wooden rods for our windows and had absolutely no idea what we were doing. Ryan from Lumber was absolutely phenomenal and so helpful. He helped us find alternative solutions to locking our windows and when we said we could find it on our own we got lost and he came and found us and helped us out. We even encountered a rude customer, without a mask, asking for new 2x4's and he handled him very professionally and kindly! I have been to quite a few home depots and usually no one asks if I need help but Ryan was absolutely amazing and went above and beyond with his customer service! read more

There return process was really complicated even with the original receipt. I think they thought I returning stolen item because they only wanted to give me store credit probably not gonna shop here no more. read more

Extremely slow customer service. Buy in store, do not attempt to pick up online orders here.

Shame on Home Depot. I am a veteran of the military and carry my DD 214 as proof. Home Depot does not except that form. They require an ID which I do not have because the military took it when I separated. I'm glad Lowe's takes the form. read more

I ordered 2 items totaling $100 (paid with $25 gift card / $75 on Visa). When I went to return 1 of the items for $50, they refused to give me back $50 on my Visa and insisted that I could only get $25 on the Visa and the rest back as a Store Credit. This is a distasteful way to do business because: 1) They had no problem taking my money for the order, but refused to give it back except as store credit. I had my receipt, it was within the return guidelines and is brand new. There is no grounds for keeping my money and issuing a credit. 2) You cannot use store credit or online purchases anymore. So basically they took my money for an online purchase, and couldn't even give me a refund in a payment form that can be actually used online again. STORE CREDIT CANNOT BE USED ON HOMEDEPOT.COM ANY LONGER. (This is a new policy, so buyers beware). read more

The people working at this store know absolutely nothing, at least the people I have talked to. And maybe that is something that should be expected at a chain hardware store, but I'd prefer they don't lie to me about it. I needed to switch out some parts for my toilet that were broken. My boyfriend and I brought the pieces in and the lady who helped us assured us that the piece would fit our toilet, no doubt in her mind. Lo and behold, the piece did not fit. We even had the broken piece for her to see, she obviously just guessed and was wrong. I would have preferred an "I don't know" or "let me find someone who does know" or even a "I think this will work but I'm not certain...". I will be beyond annoyed if I cannot return the product and get my money back but we will see. Don't go there expecting them to know anything about what they're selling. Do your own research if you can. read more

Ordered on line. They sent the wrong item. Called to get it corrected and the correct item is no longer in stock. Worst customer service I've dealt with in ages. Won't use them again. read more

If you want it, they've probably got it. If it wasn't for Home Depot I can safely say we would not have been able to remodel our kitchen and bathrooms as easily. Their staff is friendly and knowledgeable, and their selection is decent. If you don't see something you like, usually they can special order it for you. On the weekends they have classes, which are especially helpful when tackling a project you've never done before. And don't forget you can rent their pickup truck for just $20 if you need it to take stuff home in - quite a deal and a lot cheaper than buying your own F-150! read more

Super helpful staff and every tool you'll ever need. My gf bought a lavender plant here that smelled like nothing. Watch out for the unscented shrubs. read more

The Home Depot - Hardware Stores Near Me - Bellingham, Washington

I am really impressed with the staff and the amount of help you get at the Home Depot. The store can get a bit busy on the weekends, but no busier than any other similar type stores. I will certainly shop here again. read more

Found what tools I wanted from the east coast last week, figured I'd buy them on the west coast instead of lugging things back on the plane. Anyways, this store didn't have what I needed but the service reps were really nice and helpful. I didn't ask for help, the nice lady came and asked me. read more

Does not even deserive 1 star. I purchased two doors in August 2020. In February 2021 (I kid you not!!!!!) they told me that the doors that I ordered didn't fit my house (based on their measurements!!!!!!!!!!!!) and that I would need to start over. For my trouble (wasting 6 months!!!!!!!!!!!) they could MAYBE refund me 10%. Will never work with HD ever again, I've learned my lesson, you should too. Avoid at all costs!!!!!!!!!!! read more

I just bought a beautiful big leafed plant that was in way to small of a planter with barely any soil and the roots were sticking out of the bottom of the plants! Also they had glued on fake flowers on their cacti! These poor plants! read more

Not a problem with this store in particular, but of The Home Depot in general. I needed a repair kit for a Delta type faucet. I saw the Danco kit on the HD website for $9.29 but didn't notice that it wasn't in stock at the Bellingham store (or, from what I can tell, any HD store). I went the store and found they only had the Partsmaster Pro kit for $14.98--50% more than the Danco kit. It seems to me that it costs HD more to ship a Danco kit to a store for free pickup than it is to stock it in the store. There is no quality difference between the two kits. Why don't the stock the Danco kits in the stores? I don't know why they operate this way, but the experience really turned me off of shopping at The Home Depot. read more

Do not buy carpet from Home Depot! The free installation cost us $650 after the contractors that they hire out left without doing the job! And the customer service from Home Depot regarding the situation was terrible! I cannot express what a nightmare the whole situation was. And after reading the reviews of the company that Home Depot continues to contract with i am shocked. There is nothing but terrible stories posted of others unfortunate experiences with this team. Another reason to shop local, use people that have integrity and care about the quality of their work and the customer service they deliver! read more

Just finished purchasing windows from the local Home Depot... and this is the second time they screwed up the order. The first time they took care of it... I was willing to let it ride. This last time though, I took my rough opening measurements in and spent at least 30 minutes with an associate who couldn't subtract 1/2 inch from the measurements that I brought in, then when I finally got the right measurements, he couldn't save them in the quote. Long story short, I was sold windows that don't fit because the order was placed using the rough openings. Totally DO NOT recommend that you EVER purchase windows from this Home Depot. COMPLETELY incompetent in this area. read more

Many of their online items need to be shipped to store. This is my second experience with that. The staff they have in customer pickup is rude, generally busy on phone orders. So you stand there, and stand there. 10 minutes. I timed it. Then she opens the package and takes it out of the box without explaining why. I guess I was supposed to inspect it. Now I've got something with sharp edges in the car. When I ask how I'm supposed to check out, she points to the paperwork she dug out of the box and said 'it's there'. The woman was brusque, rude, you know, like the attendance lady at your high school. I bought some other things I can get at Lowe's. Will I order online again? Never. Will I go back? Never. I'll go to Lowe's. read more