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    The HDTV Spot

    4.1 (221 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 1 month ago

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    Horrible communication and customer service

    Don't purchase from here, these people should be shut down! Please go to best buy or somewhere else. I found a listing for a New Sony A80j 77in for 1,200 from this company, so I reached out via Facebook marketplace and they sent over the information for their business. I chose this TV because I purchased 2 of these for my old apartment prior to moving to Los Angeles. On 12/23/24 I drove 48 minutes to the place to purchase the tv. They had other models of tvs in their showroom but not the model I was purchasing. I bought the tv and they requested that I pay via Zelle, so I did that. I was given a receipt and they also gave me free shipping, which they said was a promotion that ended tomorrow. The delivery was set for 12/24/24 between 4-7. The Tv arrived around 5:30 on 12/24/24. I was pretty happy at this point because I was trying to have a tv for my family to watch while they're in town for the holidays. I setup my tv stand, then called a friend over to help me setup the tv because you need 2 people to lift this tv. We set it down, plugged it in, pushed power on and nothing happened. My excitement quickly turned to confusion. I was already a little confused because 1st the box said A80L and had stickers covering up the model and the tv was advertised as new but not only did I not have any plastic to peel off but I noticed minor scratches and the back of the casing had a huge bulge in the back. The tv light flashed red 5 times and I googled what that meant, It said that means circuit malfunction. So I immediately called and messaged on Facebook but didn't get a response. The day after Christmas I followed back up and told them what happened. Their initial response was," It should be working I checked it before it left our shop." I thought why do you even need to check a brand new tv? They then offered to replace it with another model tv but all of the options were mini led and not oled 77 or higher. Afterwards he said a replacement can come from Texas. I said, "I have family in town and we need a working tv now, I need a refund I can't wait that long" He then told me how they don't issue refunds, and that's why they have warranty. Magically another tv appeared in stock and could be delivered the next day. I get a message the next day saying it can't be delivered because of rain and they only have a flat bed truck. So then he said he just rescheduled for tomorrow. I asked if they have a tarp or anything, he said he doesn't want to risk me having another broken tv. Then said, "I waited this long already." I felt as if that comment was very inconsiderate. I said, I'll rent a box truck and just come there. He then said our warehouse is in Valencia and nobody is there. I said can someone go there now then? He said our delivery driver is gone for the day but I'll call him. I'm a very observant person, and it was 11am, and the delivery window is 4-7. I didn't get a call back after 2 hours and had to call him. He lied and said he called and left a voicemail. I informed him that denying me a refund for a defective product is illegal. They didn't mention anything about their "all sales are final" policy until It was printed on my receipt for the transaction. This company has clear deceptive sales tactics. I'm trying to resolve the issue with this company directly but I believe I may have to get my lawyer involved. My replacement is currently scheduled for tomorrow. Hopefully I have a new and working tv tomorrow, but after our last interactions I feel as if this has been the worst customer experience I've ever had. I purchase thousands of dollars worth of tech, review gear, and work directly with major companies. I've honestly never had an experience this bad before. I wish I would've went with my first mind and purchased the latest model instead of the 2022 model I previously owned. Please don't shop here!

    purposely delaying responses until they can't issue refund
    Ant T.

    tl;dr: Bought a damaged TV, they offered replacement, never sent it, offered partial refund, never issued it. Bought 2nd TV with dented screen, received a replacement 1 month later with more damage, neither came with remotes, and wasted 60 days getting refund. I strongly feel like they sell legitimate TVs in-person and purposely ship defects to online orders so they can submit insurance claims, but this is just an assumption. They're very kind and sound genuine on the phone but dodge emails like crazy, even costing me $233 due to their delays. I should've left a review after the first purchase so they would act responsibly for my second purchase but I was too naive. I'm writing now because it's bothered me for the last 2-3 years and others should know what to expect before purchasing. First purchase, March 2021, 65" sony x950H, $1100 (which dropped to $600 the following year). It was supposedly an open box recertified item. I called to make sure they were in good working condition and was reassured all their TVs are inspected before shipping and they "rarely" have issues (which I find IMPOSSIBLE based on my experience). The sales guy sounded genuine so I believed him and pulled the trigger on a large purchase. I'm not sure what time frame was quoted but I waited weeks for delivery. Immediately I noticed dozens of "dead pixels" which they said were just dust particles that shifted during delivery. They offered a replacement and went silent for 2 months. I reached back out in June to take them up on their alternate offer of a $233 partial refund because I was tired of waiting. They didn't respond for 2 MONTHS (August 16th) even though I emailed them 4 times. They finally said they would issue the refund but then said they couldn't since the transaction was over 90 days old (due to THEIR delays) and that I should dispute the charge with MY credit card company to get the partial refund. This was a sham, my credit card company (Chase) said there's no such thing as disputing partial charges. They have no way to only backcharge 20%. They also said the seller should be able to issue refunds anytime regardless, not within 90 days. By the time I got to the bottom of this I was busy with a home purchase/moving out of my apartment so I could not deal with this TV issue until after my move (yes this dragged on through most of my lease). After moving I needed another TV for the house and saw they had some good deals so I tried to get the $233 partial refund as a credit towards a new TV. I emailed twice and was ignored but needed to order a TV asap so I moved forward anyway. Since their last reason was the transaction was over 90 days, they would have no valid reason now since I would have a fresh transaction from my new purchase. March 2022, TV #2 was even worse the first. It had a huge dent on the screen but no major damage on the box. The TV was packaged in original foam padding so it seems unlikely the drivers dented it. The TV remote was also missing. They specifically state you need to open the box with the driver there so he can record official damages. The driver was very confused. He said they never stick around for damage checks but was willing to do so. He had no official process of recording damages so he wrote it on my shipment form. The company was quick to offer a replacement but it took a month and over 4 emails to even get the tracking info. They also said they would make sure to include a remote this time. TV #3 arrived even more damaged with a frame gap and frame pinching and still no remote. At this point I was 45 days into the transaction and was ready for a refund. I spoke to someone on the phone to arrange pickup and asked them about my refund from TV #1. He said I'd have to ask via email as the phone and email people are different teams... jfc. I ask via email multiple times. They'd respond to other questions but ignore anything relating to my owed refund. TV #2/3 refunded on day 60, no refund from TV #1. That same day I bought the same TV for the same price from Secondipity, arrived with NO delivery damage. Ordered a 75" sony from walmart for my dad and NO delivery damage. My friend ordered a 75" sony from costco with NO delivery damage. Bad luck or shady practice? idk.

    Television

    Don't do it! You will regret it. Poor customer service even if you can get them on the phone. Defective TV. Going to dispute the charge and contact the better business bureau.

    Hu S.

    Be really really careful before purchasing anything from here. I bought a TV on Satturday night and canceled the order immediately because I didn't see it's open box. The seller confirmed the cancellation on Monday and emailed me they would refund fully. However, they charge me 10% cancellation fee and told me I agreed to their terms when I bought. But who will see the long and small terms words by words? Besides, in their terms, all TV maybe refurbished. However, it does not display on the purchase page. Instead, it display only in their terms. Coveting small bargains is my lesson, hope you don't be deceived.

    Sony TV for my Xbox Series X
    Bryn M.

    Definitely not a scam!! Got a new Sony TV for little to nothing and it looks and works beautifully. Lovely staff as well, Bree and Roman really made me feel welcome. The candy bowl full of fruit snacks by the check out counter was a nice touch as well! Highly recommended if you don't want to over pay at Best Buy for a new Tv!

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    9 months ago

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    6 months ago

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    1 year ago

    Business owner information

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    Roman K.

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    2 years ago

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    1 year ago

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    1 year ago

    Sony TV purchase was delivered within promised time frame without any issues. Mike kept me updated on ETA . Good experience overall

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    2 years ago

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    1 year ago

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    Roman K.

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    5 years ago

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    Roman K.

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    4 years ago

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    3 years ago

    I bought a Visio Tv from them it seems to a very good Tv. But now all they sell are Sony Tv sets. Kind of a bummer.

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    Roman K.

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    2 years ago

    Great customer service! John really worked with me so I could stay within my budget! Thanks!!

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    5 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Prices beat box stores. Well stocked. Check back for the tv you want. Helpful and knowledgeable.

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    Page 1 of 6

    Ask the Community - The HDTV Spot

    Do you have some Sony a9f or a9g?

    We will have A9Fs arriving in our showroom on Monday. All TVs can be ordered through our website thehdtvspot.com

    Do you repair HDTVs?

    No we do not

    Don’t See Your Question? Ask Away!

    Review Highlights - The HDTV Spot

    I've been telling all of my friends about this place and how the owner, Roman, stands behind the TVs he sells.

    Mentioned in 49 reviews

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    Restaurant Depot - Nice looking store front!

    Restaurant Depot

    2.7(105 reviews)
    1.3 miVan Nuys
    $$

    OK, so I'm going to address the elephant in the room, I own a bakery. I shop here every week. I…read moreknow your facility very well, here's the problem in the last six months your carts have all disappeared since you started doing ordering through your app, so all of your carts are being commandeered by the employees to fill these orders, leaving no carts for the people coming in from the parking lot to do their shopping, you literally have to follow other people around and wait if you're lucky to find a cart in which to purchase supplies, now call me crazy but without carts, your customers can't purchase products and you can't make money so it seems counterproductive to not address the issue of no carts, no carts equals no sales no sales equal no money, please fix this obvious problem

    Hands down the worst Restaurant Depot I've been to. Do yourself a favor and go to Smart and Final…read moreor Costco Business Center. Never any carts because of the Online orders. Their 3rd party delivery service "Rey Foods" gets all the good carts and leaves the worse ones for us customers. Injured my back a couple of months ago because none of the wheels work. Complained to management "Tony Vasquez" but nothing has been done, if anything less carts. Equipment Manager is a joke. Been wanting to buy refrigerators for my restaurant but HE'S NEVER AROUND! Spoke to employees about his whereabouts and apparently he looks over his son's company which happens to be "Rey Foods" as well. How is this not a conflict of interest?! Also, if you spend enough money the equipment manager ( Manuel Romero) will help you with taking your carts out even if there's no loaders around or gets another manager (Abraham Romero). I don't know what store does this, clearly there's some illegal things going on in that store and with Rey Foods, since the equipment manager has his employee from his department scan his son's order. Thanks again employees and customers of Restaurants Depot for all this information. This comes from months of frustration with management here. Not to mention they had a Male entertainer a couple of years ago for an apparent birthday. Can't get security for our cars getting broken into but have enough for a male performer. So UNPROFESSIONAL, and with customer like me in line waiting to get checked out. Please do better Restaurant Depot. I may not spend a lot of money to the point that I have a Manager help me with loading my items, but I've spend Thousands here Ps check your prices at the end. Again, shady things in this store. They sell items with tags from different stores and sell at a higher price.

    Photos
    Restaurant Depot - Part of the long lines in the morning

    Part of the long lines in the morning

    Restaurant Depot - Grass fed ribeye

    Grass fed ribeye

    Restaurant Depot

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    Costco Wholesale - packing material left by delivery people

    Costco Wholesale

    3.1(655 reviews)
    3.1 miVan Nuys
    $$

    Absolutely love Costco! If you're looking for something, Costco probably has it. They offer a great…read moreselection of products and produce, and I especially come here for their wide variety of organic fruits and great selection of organic meats and fish. Of course, you can't forget the free food samples--I always enjoy seeing what new items they're promoting. At my last job, Costco was also a community partner and supported us with food and beverages for nearly all of our events, which made me appreciate them even more. Lastly, the food court is a must. I somehow always leave with a hot dog and a slice of pizza. The only downside is the parking. There are plenty of spaces, but it's almost always packed and can be a bit outrageous to deal with.

    I recently had a very frustrating experience at food court @ Costco on Sepulveda Blvd. Van nuys CA…read moreThe service was extremely poor, and the wait time was unbelievably long. It was clear that there were not enough employees available to handle the number of customers, which led to unnecessary delays and a very disorganized experience. Customers were left waiting for extended periods without any clear communication or sense of urgency from the staff. The overall system they have in place seems inefficient and not designed to handle busy times effectively. I've included a picture to show exactly what the situation looked like--it speaks for itself. Costco usually has a reputation for good service, but this visit was very disappointing. I hope management takes a closer look at staffing and improves their process to better serve customers.

    Photos
    Costco Wholesale - The line for self checkout

    The line for self checkout

    Costco Wholesale - The Yamazaki

    The Yamazaki

    Costco Wholesale - The kind of service they offered  Horrible job

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    The kind of service they offered Horrible job

    Socal Flower & Supply

    Socal Flower & Supply

    4.1(151 reviews)
    1.7 miVan Nuys
    $$

    SoCal Flower & Supply is my happy place! Coming here is such a treat for me because there are…read moreSOOOOOO many pretty flowers. I'm by no means a florist but I really enjoy putting together floral arrangements at home and this place has every kind of flower anyone could possibly think of. This place has both retail and professional florist customers (you can tell because their racks are always stacked vs. my three bunches haha). Francisco and everyone else that work there are so nice and helpful! Last time I came on a Friday close to Valentine's Day and it was so busy but everyone was as helpful and nice to me as they are to some of the bigger florist customers who probably spend wayyyy more money than me. The first time I came here was a little intimidating (it's very different than the Trader Joe's floral section, lol!) because the floral coolers are spread out across different parts of the buildings. But you can ask anyone and they will point you tthe right direction and once you get a hang of the space after the first time you're good to go! It's worth it I promise!

    A local place to purchase flowers and arrangements for large events like weddings or parties…read more Many options available but nothing has prices on them so leaves us walking around asking people that work there for prices and that's a headache. There are always up charge fees when checking out, so be mindful of being hit with a large total. Parking sucks, one way in, one way out.

    Photos
    Socal Flower & Supply
    Socal Flower & Supply
    Socal Flower & Supply - Flowers from So Cal Floral Supply, arranged by me

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    Flowers from So Cal Floral Supply, arranged by me

    Four Seasons Candy

    Four Seasons Candy

    3.7(24 reviews)
    2.1 miVan Nuys
    $$

    Four Seasons gifted our school a very generous donation of candy for a Halloween event. They have a…read morepalpable love for their community. They were responsive, prompt and treated us as valued customers even though the candy was complimentary. Would highly recommend this company for all your confection needs. Thank you so much, Four Seasons, for your generosity!

    After seeing San Diego's own Larry Himmel do a segment at Four Seasons Candy the other day, I had…read moreto further investigate what I saw on TV. Well, I have some good news... I have just confirmed that Four Seasons Candy is the greatest candy store on the planet! Here is the link to the segment... http://www.cbs8.com/story/18296605/four-seasons-candy-i-want-candy So, since the 1980's, my older brother has always had a thing for SKOR bars. They are milk chocolate draped over a thin crunchy butter toffee center. He used to get them at the liquor store after school, then rush home to hide them in his drawer, for safe keeping. I hated him for this. He would wait until my candy bar had been eaten and was long gone. He would then conspicuously eat his crisp SKOR bar on the top bunk as I tried to get to sleep. Freaking annoying. Anywhoo, it was his birthday last week, and I wanted to see if I could find him a box of those elusive SKOR bars. I almost never see them around nowadays. They seem to be hard to find items that are available in limited quantities, if available at all. Well, my quest to find them ended at Four Seasons Candy! Not only did they have a case of fresh SKOR bars for me to pick up, but they had every other boyhood candy that I could remember, represented on their shelves. And I mean EVERY type of candy. With God as my witness, I almost started crying in their warehouse. Four Seasons Candy Roll Call... Abba Zabba, Rolos, Bit-O-Honey, Now & Laters, Big Hunk, Whachamacalit, Cherry Clan(now Cherry Heads), Lemon Heads, Clark's Bar, Sky Bars, Zots, Flicks, Big Cherry, Blow Pops, Candy Buttons, Charleston Chews, Peanut Butter Twix, Pop Rocks, Fun Dip, Wax Bottles(kool aid like center), Everlasting Gobstoppers, Candy Cigarrettes, Big League Chew, Heath, Chunky, Cup O Gold, Sugar Daddy, Mr. Goodbar, Rocky Road, 5th Avenue, Mike & Ike's, Zero Bars, Necco Wafers, Bottle Caps, Nutrageous, Milk Duds, Good N Plenty(Good N Nasty), Gummy Bears, Gummy Worms, Laffy Taffy, Nerds, Smarties, Boston Baked Beans, Atomic Fire Balls...and much more than I can even list. With every one of these items being emotionally attached to some great memory of my life, Four Seasons Candy is my new favorite local business. I had a chance to meet the owners, Mike and Linda, as well as the rest of their staff during our last visit. They are a proud family owned business, and it shows. In spite of being busy, they are very gracious and make you feel quite welcome. Especially your kids. My daughter was asked about her favorite candies, treated to a little tour of the warehouse and even given a cool lollipop for the road, as we were checking out. Try getting that level of service at your local Costco or WalMart. Whether you are looking to plan a special themed party, fill a piñata, or just want to take a trip down memory lane, go see the experts at Four Seasons Candy. You will be treated like family, and you can start building new memories that are connected to the awesome candy selection that lines their shelves! I will be throwing a big 1980's Christmas Party this year, with their help!

    Photos
    Four Seasons Candy - They took down the deal after the incident. But here's the proof that I was suppose to redeem $10 instead of $5

    They took down the deal after the incident. But here's the proof that I was suppose to redeem $10 instead of $5

    Four Seasons Candy
    Four Seasons Candy

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    Hotel Surplus Outlet - Their real prices of art -- trying to say it was $225 or $295!!!! Insane

    Hotel Surplus Outlet

    3.7(121 reviews)
    0.5 miVan Nuys
    $$

    For anyone interested in reducing carbon footprint, some of the best options are liquidation…read morecenters. You may not always find what you need, but you just might find something you didn't realize you wanted, at a fraction of the cost of splurging on new. Yes, some items are coming from hotels, such as what you find here in Van Nuys, but those also can be items built a little bit better that mass produced cardboard. Not always, but sometimes. I love Hotel Surplus Outlet as a place to peruse a few times a year, especially if I want an interesting piece of art, or a chair I won't find at....Hmmm, where DOES one go to find a chair these days, Wayfair??? Anywho, HSO is also a good place to pop into if you host gatherings more than a couple of times a year. They have quite a few items from hotel kitchens and room service, think chaffing trays, as well as dishes of varying styles and sizes, all usually in multiples. If you need to furnish an apartment or home on the cheap, maybe starting with dishes and utensils, this is a good option. Also, check them out for used weight room equipment, treadmills and stationary bikes. Some of my friend's best long-use bowls, I recently found out, came from HSO. I didn't even know she enjoyed coming here as well! If you work with electronics, there are many kinds here and I would think at least some could be used for spare parts for repair shops. Patio furniture? Lighting? Bedding? Artwork? Mirrors? Hey! Need a landline phone??? Come check out HSO. When you walk in you will see a few pieces to gradually introduce you and prepare you for what's to come. There's also a front desk if you were wanting to ask about something in particular. If you just want to leisurely walk through and get inspired, you are welcome and not trailed with a salesperson nagging at you. Some days I don't find anything but inspiration for what my house COULD look like if I cleaned it, but most of the time I just like seeing if there's anything I didn't know I needed. Last September I was looking for a MCM style bar cart. HSO had quite a few, but not exactly what I was looking for. Tip: If you do see an item, make sure there isn't more than one. They'll each have a slight flaw, but some aren't as obvious as others, which gives you options to choose what you like best. This is also a good source for used work desks and chairs, if you need something simple for a small space - think hotel room desk areas. Also, they do have some interesting headboards and living room consoles. Hotel Surplus Outlet is an interesting - and HUGE selection. Check them out next time you're in the need - or want - of something for your home or office. Cheers! "CC"

    If you need a couch, definitely go to this place. It has a great variety of gently used furniture.read more

    Photos
    Hotel Surplus Outlet - Damage occurred after purchase, , the corners were not protected when wrapped by the business‍

    Damage occurred after purchase, , the corners were not protected when wrapped by the business‍

    Hotel Surplus Outlet - The sign

    The sign

    Hotel Surplus Outlet

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    The HDTV Spot - electronics - Updated May 2026

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