OK, so I'm going to address the elephant in the room, I own a bakery. I shop here every week. I know your facility very well, here's the problem in the last six months your carts have all disappeared since you started doing ordering through your app, so all of your carts are being commandeered by the employees to fill these orders, leaving no carts for the people coming in from the parking lot to do their shopping, you literally have to follow other people around and wait if you're lucky to find a cart in which to purchase supplies, now call me crazy but without carts, your customers can't purchase products and you can't make money so it seems counterproductive to not address the issue of no carts, no carts equals no sales no sales equal no money, please fix this obvious problem read more

Hands down the worst Restaurant Depot I've been to. Do yourself a favor and go to Smart and Final or Costco Business Center. Never any carts because of the Online orders. Their 3rd party delivery service "Rey Foods" gets all the good carts and leaves the worse ones for us customers. Injured my back a couple of months ago because none of the wheels work. Complained to management "Tony Vasquez" but nothing has been done, if anything less carts. Equipment Manager is a joke. Been wanting to buy refrigerators for my restaurant but HE'S NEVER AROUND! Spoke to employees about his whereabouts and apparently he looks over his son's company which happens to be "Rey Foods" as well. How is this not a conflict of interest?! Also, if you spend enough money the equipment manager ( Manuel Romero) will help you with taking your carts out even if there's no loaders around or gets another manager (Abraham Romero). I don't know what store does this, clearly there's some illegal things going on in that store and with Rey Foods, since the equipment manager has his employee from his department scan his son's order. Thanks again employees and customers of Restaurants Depot for all this information. This comes from months of frustration with management here. Not to mention they had a Male entertainer a couple of years ago for an apparent birthday. Can't get security for our cars getting broken into but have enough for a male performer. So UNPROFESSIONAL, and with customer like me in line waiting to get checked out. Please do better Restaurant Depot. I may not spend a lot of money to the point that I have a Manager help me with loading my items, but I've spend Thousands here Ps check your prices at the end. Again, shady things in this store. They sell items with tags from different stores and sell at a higher price. read more

Restaurant Depot - Tuff Bros, in Restaurant Depot. - Wholesale Stores Near Me - Van Nuys, California

Quantities and qualities are abundant. This is not for residential shopping. It is only for those who are having a special event with a large party. I want to buy a quantity set up for individual. Sizes are comfortable to the Costco business dinner sizes and up. You can buy meat by the case. Seafood by the case, and of course produce by the case. It's a giant warehouse, so give yourself plenty of time to shop. Parking is plentiful and there's lots of people to help you if you need questions answered or sizing. If you have a map with a big crowd, this will save you money. read more

Restaurant Depot - Entrance on Strathern - Wholesale Stores Near Me - Van Nuys, California

We frequent Restaurant Depot for restaurant supplies as they have a wide selection of items. However, their security is very poor. My mom's purse stolen at the same hour two other cars got broken into and stolen from, but the employees here weren't able to provide camera footage and said that they don't intend to improve security or get involved because of a past incident where they almost got ran over. Not sure if that's the best reason for not having better surveillance and safety for their customers. read more

i've been coming here for years, it's the worst restaurant depot I've ever been to, and I've been to them all in southern California. The managers Kathy and Sergio are Incompetent and should be fired. They are rude, and if the store has lines, completely useless. I remember a day when customer Service was important. That the workers took pride in their job and their customers. This is not the case at this store. If I ran my business like they ran the store, I would not have a business anymore. read more

I been to many places to buy a fryer, i normally go to other restaurant depots and never had a issue but this time was different I go in talk to gentleman in a little of by were they have the equipment he helps me out and gets me a good deal he gives me a sticker bar-code and say go to the front and pay and we will have out for you in the front I pay wait 10min I ask someone have they heard about a fryer that should be coming to the front she smerks and says let me check and she says we have no drivers at this point I'm confused because what do I do with this info so I go by the assistant manager office and I asked another lady and tells me we have no drivers at this point it's 4:35 she asked another employee can you clock in to help out to take down the fryer he's giving her a hard time so the he clocked in and literally looks at me and make remarks to another employee loud enough so I could hear I still need to look for he's mobile and laughs and it's 4:43. It's the lady that was in the ass marg office sees me again and says they are getting the fryer and now it's 5 another guy come to another office manager office and he says hi and what can I help you with and I repeat my self and now it's 5:00 and he pages to someone to get the fryer 5:15 it finally arrives and it seem like every single cashier knows what's going on and that I been waiting for a long time, my problem was this I came in at 4 this trip should taken more that just 20min tops I had to pick up my son from school I spent 60 on a uber to pick up my brother they to pick up my son, had to spend another 70 on a uber to pick up my aunt so now I'm in $150 because I had to tip the drivers they should of just told me it was going to take longer and all this could of been avoided hopefully restaurant depo could make this right read more

First off I was going shopping with my mom. (Mind you I'm a minor) I've always gone to that store and they asked my mom for a membership which she didn't have so then the lady decided to ask how old was I (they never have asked me that) and I said my age and she said because my mom didn't have a membership and I was below 18 I couldn't enter and that it was a "rule " mind you I've been coming here since I was 10 and I've never gotten kicked out or asked about my age 1 star yall weird for asking for my age. This new policy sucks never heard of it might as well go to Costco read more

Attentive employees, properly clean and organized with reasonable prices...thank you .................................

Stay away. No security. Employees say it happens all the time and they still do nothing to deter it. Management apathetic. Zero help. The generic form letter responses says it all. Save yourself the headache. read more

Restaurant Depot - Wholesale Stores Near Me - Van Nuys, California

Just left the store after I made a purchase online this morning because I wanted to exchange one of my purchases for a different size . Not only were they rude and making faces but they told me they couldn't help me at all. I did t not ask for a refund I simply wanted to exchange my item and the receipt literally says no refund but says nothing about exchanges. I bought the item today I didn't wait days to make this adjustment. I'm highly disappointed and I hope the manager and the receptionist don't treat all customers like this. read more

Terrible customer service and no consistency in product offerings. Tried calling twice to get info on products but was left on endless hold each time. Had to drive to store to look for items myself. The equipment manager needs to be fired! Tried to get help on equipment but instead of saying something like "I'll be with you shortly," he just continued on what seemed like a personal call on his cell phone...based on his laughter. I just stood there in front of him waiting for several minutes until I just decided I couldn't bare being ignored when it was clear that I needed help from him. I decided to just take my business to Costco. The staff at this store are lazy and rude. read more

Worst restaurant depot. There is never enough open register. It takes 20 minutes for shopping and 1 hour to checkout. Very poor management

I've been a good customer but every time I visit the store in the morning I encounter the same issue: long lines at the checkout with only 2 or 3 cash registers open, resulting in a minimum 15-minute wait time. FROZEN PRODUCTS melt before I even reach the cashiers. It is not ok for professionals to be unable to buy frozen products and spend time when we have to open our store. read more

Restaurant Depot - Part of the long lines in the morning - Wholesale Stores Near Me - Van Nuys, California

My hubby and I shop here for our plastic bags to run our baking business. Pro tip: Get a day pass soon as you enter in order to help you checkout faster. They also sell many other items at wholesale prices including meats and alcohol. Ample parking available. Love this place! read more

Quebraron el vidrio de Mi troca y robaron mi pertenecías entre hablar con el Manager no hizo nada solo que le hablara a la policía lo cual ya había echo pero no les importa a ellos sus clientes mínimo tendrían que poner security en el Parking read more

The clerks talk too much and among each others And don't take care of the line Time is money in my mind read more

This was my first time entering the store and before I purchased what I need I notice the young girl and boy were talking. I wasn't sure if they were open so I politely asked if your register is open cuz mind you some register seemed to be either closed or busy. The young girl smirk and gave me a rude tone saying "Really. What do you think?" I was embarrassed and told her that i wasn't sure if your opened. She seemed to not wanna work. I get it. It's almost closing time but you have to at least try to care about the customer. One person cut in me and I tried to stay calmed. The girl yelled every one. Let's close the register. Couple of customers and employees were making fun of me. After there done the guy said go to her and she responded noooo. I was still embarrassed at the time. I under stand jokes and If they were to say I'm just messing with you then I would be ok with it but nahh. I brush it off asking her day and she said mmmm I get it you wanna leave that bad. After I say have a nice day she still say mmmmhhmmmm. My family and I own lots of businesses and I will be sure to let them know not to go to this location if you wanna be talked down and make fun of read more

This place is somewhat comparable to those 2 big membership warehouse clubs who shall remain nameless but on steroids! So much inventory packed in their square footage. Their name says it all and it's for sure a Mecca for restaurant provisions and supplies. The freezer section was insanely cold that I couldn't step inside when I came unprepared with just shorts and flip flops. There was no running in and out of the freezer section unless you know exactly what you're going in there for. Prices may be hit or miss compared to other stores so do your research and see what makes sense purchasing here. My favorite are the tubs of ice cream and cases of wine :). read more

I've been to this location nearly a dozen times in the past month because I'm working as a chef at a camp in the Los Angeles national forest. Without the amazing superstore I'd be running around looking for food and supplies to feed 350 kids three times a day, seven days a week. So why the five stars? Yes, the location is just 30 mins away and of course they have a giant selection of food service and restaurant supplies. Yet what makes this place amazing is the customer service. I ask for help from a fork lift driver, someone stocking isles, anyone working there gives me the answers I need. One employee who has consistently gone out of her way to make my job much easier is a wonderful cashier. Super smart, fast and professional. Kim is the best thing this place has going for it. I always go to her register to get great service, a warm greeting and every time she rings me up it's just like being at home almost. This world needs more people like Kim and my advice to this place is to do have her train all the new employees on how to be a five star cashier and a five star human being! Thanks Kim, made a very long hard day of work a lot more pleasant. read more

Restaurant Depot - Nice looking store front! - Wholesale Stores Near Me - Van Nuys, California

What a magical place (because it's open to the public right now) that I could check this place out. Great surplus of products at a great prices. The staff here are definitely not here for customer service per se, they'll tell you where things are, but they may give you a look of "what you didn't see it?" which I didn't really mind, but c'mon I'm just a dude looking for some stuff that I couldn't get at a normal store. Though whoever answers the phones are super nice. The forklift drivers are quick on their lifts, but they do check for pedestrians. Just keep an eye open because this isn't Costco or your local grocery store, this is a depot for restaurants. As long as they're open to the public I will come to update my kitchen supplies here because it's the closest restaurant store to me. read more

Too many items that they did not have the price tag in their station , and it been happening for months and it seem the manager never care about it? they should work more professional keep checking their items, update their price tag. I hope this issues could be done very soon. read more

We need another company. This people have the worse customer service. None of the employees know anything and are not willing to help. Management needs to train their employees. Lazy employees lots of areas are dirty. The health department needs to give them a visit asap. Also make sure you don't get over charged. read more

Be aware! There are vehicles being broken into at the restaurant depot parking lot, almost daily. This place over charges on many items compared to a regular grocery store, so I don't know why they can't hire security. read more

I've been here a few times because I'm the type to give places more chances than they deserve. It's a horrible experience every time. The employees are so rude and unwilling to help. They'll send you on wild goose chases in the freezer by telling you to ask (insert name of employee that doesn't work there) for whatever it is you're asking about. The employees are always arguing and talking poorly about other employees while standing right outside of the managers office in front - they have no issues with communicating to each other but if you go up to them to ask anything they'll pretend to not see or hear you. Checkout is usually pretty upsetting as well, they'll straight up tell you you don't know what you're doing, they're very particular with how you check out, it's weird. 0 stars do not recommend. read more

An elder man needed to use the restroom so bad that he had to pee outside. Thank you, German. You are NOT a decent human. During this time of crisis you brought up stabbing a and refused an Elderly man the use of your restroom. I'll stick to Gelson's and Bristol Farms where they know how to treat people. As a business owner, I would NEVER hire German to let people in. He is NOT a good rep for a business and the $1500 in my pocket will go elsewhere. As my referrals. read more

It's amazing that every time I come here I have to spend more time in the line waiting for checkout than I do shopping. Terrible management. How is it that Costco Business is so fast and Restaurant depot is this incompetent. read more

Zero stars Called asked for the cutlery department wanted to know if they sold a particular brand of knives All I got back was huh the what ? Cutlery ... she said the what ?? Cutlery. You know knives and utinsels I said very slow and clearly c u t l e r y. She transferred me to some guy I asked if this was the cutlery dept. he said huh Brain dead morons work here no wonder everyone buys everything on amazon or Online. Companies hire idiots like these fools avoid read more

Necessary Evil. Here are my major complaints- Not enough carts- when cheetah- their restaurant delivery service is using carts, there aren't enough carts for the rest of us. Cheetah needs to get their own carts. Workers- some people are very nice but others are not. It seems as though they go out of their way not to help you. If I need something off the top. They will avoid me like the plague. I saw one worker berate another worker. Not professional at all. Don't embarrass your employees. Talk to them privately. read more

Been going here for 9 years since it's really the only place that Carrie's everything we need at the restaurant. The place has been going down hill ever since the pandemic and I don't think they have recovered yet. They are always short staff and lines take longer to go through than shopping for your items. Just last week I got my car broken into at 815am in broad daylight. They have workers all the time outside so I don't get how they don't see or hear anything. My truck was parked 4 cars from the entrance too. When I told I the manager, he said he happens all the time. Well , if it happens all the the time, why dont you do something about it. I have a feeling one of the workers are in on it, because how can u be outside all the time and not see people looking through windows of cars and hearing windows getting shattered. Pasadena restaurant depot is a little further from me but I think I might just go there instead of this place. I had thousands of dollars stolen from me and as all you restaurant owners know, that business is hard right now, with cost of goods at an all time high(pretty much double) and it's not like you can double your prices. It's not that easy and this place doesn't care if your car get broken into. I'm telling you, I believe one of the workers are in on it and get paid to not say a word. read more

Restaurant Depot - Workers always outside, how is it that they don't see or hear anything? - Wholesale Stores Near Me - Van Nuys, California

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I came here with an order from insta cart. When I want to check out and needed to remove one item the lady at the check out said "oh you don't know what you're doing" and asked me to get out of line. All I wanted to do was remove one item they made me leave the line and wait 20 minutes for the man behind me to check out. Honestly it was the attitude I was just explaining I don't need that one item to be removed and they kept repeating I'm new. It doesn't matter if I'm knew just let me remove one item. read more

Not a place I'd recommend. The forklift drivers were speeding down aisles even though beeping, too fast to react in time. Salad in boxes were 3 days past expiration. Somewhat of a hassle asking certain employees for help, some were really helpful. Prices were high on eggs, chicken quarters packaged badly and leaking, markdown meats leaking too. Spills on the floors in a lot of places. Some prices were higher than Costco. Do not get markdowns here if you can avoid it. Half of the 50 lb potato bags are soft Meh not going back read more

I been doing grocery shopping for the restaurant quiet often. The only reason I go here is because of they selling in units which I need. If I didn't need it I won't go here often to be honest. The staff is not the best on customer service some of them is helpful some of them is not. People on the front is eh whatever. Vegetables is whatever Meat department awesome customer service Drinks/Soda awesome The rest of aisle is okey Anyhow the cashier some of them is awesome some of them is not. One girl that need better customer service didn't catch her name but she had full of tattoos need to have better customer service. For example if you don't have your carts right she will tell you to correct that. You try to correct that and it's not working she will tell you and stand there waiting for you to do it instead of helping. Then she telling you to go down where the payments is and wait but in a rude way. Then she scan all that stuff and charging you she telling you once again in a rude way you can take the cart. So yes she need to have better customer service specially the girl with tattoos read more

Restaurant depot used to be my favorite place to shop at for my store. I am a daily customer over there. The customer service over there was good and I always loved purchasing my items for my store there. But a company like this one, a very unsafe location should make it safe for their customers and have cameras around their store. I have heard many stories from friends that they steal cars and many items get stolen over there but i still decided to come here and not go to any other place. Yesterday my son had gone to their store to purchase stuff and he comes back to the car and sees that his widow glass is broken and his work backpack has been stolen. Many customers have been scared to go to their store mainly for this reason because they are scared in getting robbed over there because their parking lot is not safe, there's no cameras and the customer service along with the manager do not care for any of that stuff happening in their parking lot. What a shame. How is it possible for a big company like this, who makes a lot of money not have cameras around their buildings and no security to protect their customers and allow customers feeling safe when they go there. After seeing and realizing that the manager of the place was very rude with me and showed no care makes it hard for me to return. read more

Like the Costco of restaurant necessities. Need a map of what the aisles hold so that one can plan their path.

Still not have a customer service in their mind. When need help to look on something they not even want to help at all. They need to scan the card at front call me like a dog wow!! read more

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I wish this place had better efficiency, I finish all of my shopping in about 15 minutes; only then to wait another 30 minutes in line. Maybe you guys should consider opening an Express Lane, as I see plenty of people waiting in line for 1 or 2 items while the person in front of them has 3 full carts. Me and my fiance have a conspiracy theory that you guys know that restaurant owners HAVE to come here, so why would you open more lanes, and cost the company more money? Just my mind racing as I'm waiting here for 30 minutes... read more

Restaurant Depot - Wholesale Stores Near Me - Van Nuys, California

Great place for business item purchase . Cashier are very nice but don't expect customers service from the workers. They are BZzzz and no time for customers!!! read more

Great costumer service, except the waiting an the prices are always going higher an higher, so disappointed of this company.

Worst customer service you will ever receive in your life!! We returned a case of meat because there was a bag missing and they accused us of stealing it, when we have been a loyal customer for over 15 years. The manager's name at the time was Sam. We thankfully have found a new company who now delivers to us for the same exact price, if not cheaper. We will never step foot in Restaurant depot again!!! ***The funny thing is today I received a phone call asking why we are no longer shopping at their store and if we would like them to close our account. That phone call alone is what motivated me to write this review today. read more

This location is SO poorly managed. I don't even think they have management in the store. There were only lanes open at FULL capacity in the store. Credit card machines were down and they didn't even notify all of the customers standing in line! I spent 1 hour in line to get rung up and had to go to another line just to pay. This isn't the first time it's happened either. There is ALWAYS an issue here. read more