Always fun goin here after many years of NOT. Just wish I had the time to really soak it all in. Always well priced and well stocked. Parking always sucks but o well. read more

Restaurant Depot - Wholesale Stores Near Me - Van Nuys, California

Not worth risking your safety! The Van Nuys location in particular is a hotbed of crime. Two weeks ago my car was broken into, as well as other customers. In the middle of thenday, parked right by the front entrance. I was told by the employees that multiple women have had their purses ripped off of them recently in the parking lot and even threatened at gunpoint. When I reported the car break-in to management, they seemed bummed for me, but also like it happens all the time. An employee said they have asked management to please get security, but they don't care to. Criminals know they can get away with this so they keep coming back. The fact that this billionaire owned business, (RD is owned by Jetro Holdings), doesn't care to even attempt to protect their customers or their employees is despicable. I will not ever shop here again, it's not worth it. read more

Really good place if your buying in bulk. Make sure to bring a jacket if your planning to go to the freezer section. Just imagine you freezer at home but warehouse size lol They have wide range of things you can buy, canned goods, vegetables, meat (chicken, pork, lamb, beef, seafood) So much cheaper than any market and fresher too! Saturday works best for us, it seems less people than during weekdays. read more

Plenty of wholesale selections of ingredients for any dish you wish to prepare. But only if you are throwing a large party! You will have way too much waste otherwise. Parking is always a struggle here. Not only because there is not enough space to navigate but the customers are really inconsiderate. The shopping "carts" are so difficult to use. I love getting food prep and storage equipment here. read more

It is a great place to buy restock items for my business. It is definitely big and the only one in the San Fernando Valley it seems. It is very cheap compared to buying from Sysco and maybe Roma but the downside is that they do not deliver and I have to spend most of my time driving here to buy anything. Several points that stop me from giving a fifth star: 1) They are sometimes out of stock on essential items. I sometimes have to wait for 20 minutes to get customer service to restock them. 2) Finding the right items in this aisle is very difficult and the employee just point but don't even tell you anything. 3) Cashiers could be a bit faster during checkout. I learned to find what I need but still I think the cashiers could work faster during checkout. read more

Restaurant Depot - Spice Aisle - Wholesale Stores Near Me - Van Nuys, California

My family and I have been shopping at Restaurant Depot in Van Nuys for years. It is the best place for all restaurants needs big or small. Staff is always super kind and helpful. I would love to give a huge shout out to Tony and Juan. They have always been super helpful since the day we met them. They helped us find everything we wanted and needed for our small restaurant. My family and highly recommend visiting Restaurant Depot, I am confident you'll find everything you need and more. read more

This place is the worst so therefore every one should try their best to avoid coming here. After hearing many stories from family friends about them and how their cars have gotten broken into in their parking lot, we still took the risk in coming here almost daily and have spend thousands of money in this place for our family business, and I do mean thousands of money and almost every thing we use for the store has been purchased here. Yesterday my brother has gone there to purchase things for the store and was only gone for about 10 minutes, he comes back and sees that someone has broken his window and his back pack has gone missing in their parking lot. He goes in and asked them to see the cameras and had wanted to do the police report. The workers over there had told them that the manager will be in tomorrow (as in today) and he will be able to show them the cameras. So today my dad had went in and had met with the manager and asked him to show him the cameras. He had spent all morning today and had left his work time to come here and they refused to show him the cameras. And said that he refused to give him any information. The manager was talking in a very rude way and said that he can not show him it. Which made us think that it was probably them who had broken into their store because we did hear about many people getting their car broken into in their parking lot. And after all the time he had spend there, my had finally decided to leave and never come back here ever again. But just so you know, you guys have lost a lot, we were very good customers at your place and have spent so much money in this place. But will never return. We had already found a much better and safer place to go to to buy our stuff for the store. read more

Total waste of time here. The meat department has no clue on what they are doing. I called in 30 minutes earlier before coming in to make sure they had the product available. I went in there looking for the product and they did not have it in there. They made me wait almost 25 minutes in the cold meat cooler and to find out they do not have anything. There were even few other customers who were also looking for the same exact product. What made me very upset is that me and my family were waiting in the cold cooler for such long this product to know that they don't have it at all. Very disappointing. I would like to recognize the management for trying to find out what really happened. Instead of a 1 star, I will give it a 2 star because of management recognizing this issue. read more

Regarding Kim, one of the employees. Best employee, cashier, may be one of the managers, extremely helpful with a continuous big smile and very pleasant. I would give her 7 stars if there was one. By the way, since I'm not much of computer person, I wrote my review via my wife's Email or so. I am Dr. Azizian, shopping in restaurant depot often, in helping my daughter's restaurants business read more

This is my favorite place due to the giant cases of sprinkles and the booze! Of course my employers like it because it has everything we need for our kitchen and events but those two things stuck out to me in particular! read more

Wow what a great place. Comparing to Costco, price is much lower. Choices are bigger and much more selection. Although Costco carries things I like that are not here. This building is larger than All membership stores I've been to. The refrigerated area is so big on this hot day I froze my butt off and could not see the entire freezing area. Next time I go even if 100 degrees. Warning must bring business license or resale license on first time. Free membership. read more

Restaurant Depot - Wholesale Stores Near Me - Van Nuys, California

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Just awful customer services. They treat people like shiet. Very lazy and rude workers and MANAGER TOO. just awful.

Kim was very helpful she is awesome great customer service she is hard working person. Also Jammy and Alex are great workers. They always leave me with a smile thank you KIM JAMMY AND ALEX :) keep making restaurant depot a better place :) read more

I have been coming here since July, 2014. I buy meat and other products for my business every week. today, I had a bad customer service by Julia, (don't know her position, but seem like above assistant manager) regard to my disappeared credit. During last 2 years, several times I got credit instead of refund for returned item. It was not my choice, but it seemed their policy not to give cash refund but to give credit. It was fine with me because anyway I come here every week for my business. today, I expected to use my credit from last week. but, when I saw the receipt, there was no credit which was used today. I asked to this employee, Julia , what happened. she instantly checked up my account and told me last time I received cash back. I told her I did not get my refund last time and as usual got credit instead. she just kept repeating herself that their system says I got cash refund. I asked for general manager. but she only said the cashier who did last week is the manager. What is this means? she not only ignores my problem but also did not listen customer's request. she said her customer service is fine. this is not a small market. it needs more organized and professional customer service. I never bring it out until today but customer service is not always great. some (most of cashier) are nice and helpful but some(equipment counselor) are very rude. 'Jessy' is one of my favorite employees. last week, I had to returned 7 boxes of rotten whole chicken. as soon as I talked to him on the phone, he just believed me and when I arrived there everything was set up. this is real customer service! the company needs to know good customer service saves the company from troubles. selling rotten chicken by mistake can be reported to health department. Julia needs to know that good customer service comes from good heart trying to understand and to comfort the cusotmer. and do not forget to apologize!! your pride is not more important than customer' satisfaction. read more

Restaurant Depot - Wholesale Stores Near Me - Van Nuys, California

The manager sergio with the black uniform and grey hair has very poor attitude i asked him what isle can i find something in and he responded "idk" without even thinking then i asked if they had something in stock and he pretended he couldn't hear me and walked away read more

Let me start off by saying I hate going to restaurant depot. It's always freezing cold in here for starters. Then, if you think Costco is insane in the way that you have to buy 5 bottles of BBQ sauce at a time, etc., coming to RD makes Costco look like Barbie doll sized portions. Try this one on for size, 40 pounds of chicken. Let me back up what I'm saying with the fact that I'm only feeding my husband, and myself BUT my husband owns a catering company, shameless plug, Clubhouse Cuisine, Inc., clubhousecuisine.com. SO, he has a RD card for his business, which is mandatory in order to shop here, just like Costco, only they are more hard core here with the rules of membership. So, even though I don't come here for personal groceries, I have tagged along with my husband a few times here and there and to several RD's in Los Angeles and I have to say all in all, this one is the best in the area. The one down on Jefferson is smaller, dirtier and the lady at the service desk was a nightmare when we went. Our card was out of state and she made a big fuss about having to look up the details for verification. But the Van Nuys location is bigger, cleaner and what really set it apart is the customer service. Earlier tonight my husband went shopping for a catering event, bought a large amount of fish and a million pounds of chicken. When he got back he was preparing the chicken for the following days event and noticed it was slightly slimy and I noticed it smelled like ass. He called RD, which was closing in only 20 minutes, we wouldn't be able to make it there before closing to remedy the situation, and we were blown away with the help we received. The guy who helped us on the phone was so apologetic, he offered to come by right away and dispose of the bad chicken for us and drop off a new case of chicken. Within an hour, he delivered the chicken after closing time. We have dealt with so many RD's around the country (DC is BY FAR the WORST, though everyone in DC is an asshole, trust me), and this location mostly due to their staff was above and beyond. Thanks to their awesome service, my husband's prep for the event was able to remain on track and the client will be satisfied and RD made a potentially awful and annoying situation into a surprisingly unexpected outcome due to their customer service. Sometimes one person can really make all the difference. Think about that one disgruntled restaurant servers when you bitch and moan to guests and make excuses, "it's not my fault you don't like our soggy week old General Tso's chicken, you eat, you like, you shut up!" That's a shout out to you Hoy's Wok. For the disaster that is that Chinese crap hole on Sunset, see my scathing review- http://www.yelp.com/biz/hoys-wok-sunset-restaurant-los-angeles?hrid=feYUGN4ZsHoHg2cY2aP1yA Again, three cheers for Van Nuys RD, we are most appreciative of your service and we are sure our clients will be as well, for not having to ingest slimy chicken. We'll be seeing you! P.S. We tried to buy alcohol here for a wedding my husband catered and you cannot buy their amazing deals on alcohol unless you have a CA liquor license. Makes sense, but it still sucks. read more

This location really needs improvement in the way of customer service. 1. It's bad customer service when the fork-lift operators repeatedly play chicken with you on the isles (they never back down and always win) forcing you to hug and claw the shelves. 2. When you can't get to merchandise (at all) because it's blocked with pulled orders, that's just bad customer service. 3. The restrooms for customers define the word: vile 4. It's bad customer service when a manager forces a nice, God fearing, even tempered woman to say the following to said manager in front of the entire staff of the store: "If I were a man we would be in the parking lot right now having a misunderstanding you big fat &$*&*%" (where the heck did I get that?) Two stars for the nice man that helped me correct the manager's mistake and told me, "he's an A-hole and people complain all the time about him". read more

This place is awesome...friendly staff, just ask and they will pull a paler off the top shelf for You just to get 1 item. I was. 8 bucks short one time and the cashier paid out of her own pocket for me (I paid her back and didn't know her). Everything I need as a small biz owner and lots of parking. read more

Restaurant Depot - They will grab it from the top if you need it... - Wholesale Stores Near Me - Van Nuys, California

This place deserves 5 stars . Inventory is always well managed . When you run business it is very helpful when you find everything in one place and they they maintain the supply . Sometimes loading people lacks but I don't even cut any star for that cuz other places are even worst . Any situation here can be taken care of by the general manager Sam ... He can make your life smooth and easy... I highly Recommend this place ! read more

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Restaurant Depot treat paying customers like crap,because we returned something last year and the main manager gave us a bad time,this is not acceptable when we spent $300,000 a year ,the manager must be a moron with no brains to lose a customer that spend that much,I guess he's not the owner that why he doesn't care if he was my employee I would've fired him in a second and now I get stuff delivered to my Business with no extra cost Viele & Sons and Mariscos MBI any body who drives to Restaurant Depot need to do some research and get stuff delivered to you ,and don't let Restaurant Depot deliver to you because they will charge you for delivery. They will be out of business soon if they keep treating customers like crap!!!! read more

Restaurant depot Pasadena is awesome, Nice people and hard workers and the store very Organize,I have restaurant in Dtla but I always go Pasadena for shopping, Thanks to everyone in Pasadena location read more

I have been coming here for years and buy most of my inventory here for my restaurant. I always knew the customer service is got so great and it didn't really brother me but today pushed me over the edge. Now, I am not a person that bring race/ethnicity into situations but today it's seems they were playing favorites. Most of the workers here are Hispanic and it seem like they alway favor the Hispanic customers. Right now with the whole Corona epidemic rice is limited to one bag per customer per day. I notice a Hispanic customer in front of me had 2 bags of rice. Now I did not really cared that he had 2 because most likely they would only sell him one bag. The cashier tried selling him the second bag of rice but the system would not let her sell it to the customer. So, she had to call a supervisor to void the sale and the supervisor took forever to come. At this point I was just annoyed and the lines were getting long but I still calmly waited for her to be done. I got mad and angry when she tried to sell him the second bag of rice again and the system still won't let her do it. Now, she has to call the supervisor again to void it!!! The signs says "one bag of rice per customer per day No Exceptions" and here she is trying to make an exception for this guy and wasting everyone's time. read more

You can pretty much everything for a restaurant here, from meats, paper bags, restaurant plates and everything else. The only downside to this place is that its not open to the public, you must have a business, I went with my friend who works for a restaurant and purchases the food and equipment. Too bad alot of people will never be able to visit this place. Restaurant Depo has a costco feel mainly because the products are placed on industrial racks. The people there are friendly and seemed abit empty, we did go before they closed. Great place to shop if you are allowed iside. read more

Restaurant Depot - Sterno galore - Wholesale Stores Near Me - Van Nuys, California

This is heaven for restaurant business owners! :) Great variety of products. Great quality products. Great customer service. Great prices. I am here every other day. read more

You will get great deals. Just a few issues with going. 1) awkward carts 2) long lines 3) outdated check out registers & process 4) dirty-ish (yes, I know its a warehouse) Go in, and make the best of it! read more

The manager of the store, Juan Garcia should be terminated. I went in to buy lobster and got a quote from the sweet man in the frozen foods department. The quote was for $54. When the seafood rang up, it showed a price of $199. I asked to speak to a manager who explained that the price quoted was incorrect and they couldn't sell it to me for that price. She asked if I'd like to talk to her manager and I agreed. This manager, Juan Garcia was rude and abrupt. He told me the price was $199 and I asked him how he could rectify his employee's errror to make the situation better. At that point, his phone rang, and he took the personal call and walked outside. There is no professionalism, honesty or customer service at the level of store manager and Restaurant Depot should be embarrassed by his lack of ethics. read more

Restaurant Depot is a place where we as business owners need to supply our restaurants, not a family membership store where many non owners go to shop for themselves. Please stop this practice . Ask for ID that matches the owner. We don't need to make unnecessary long lines just because some one let another person use their membership. Thank you! read more

This place is reasonable price. I still think they can reduce prices some of the items. Their seafood prices are higher than other places. Thanks god they reduce the eggs price recently or else I would stop going to this place read more

Good prices, horrible customer service, but unfortunately they are the only game in town, and they know it. Super super friendly cashiers, though. read more

BAD EXPERIENCE!!!! First time coming here. I will say I like the prices from what I saw and the convince but staff by far is the rudest. Me and a co worker came here for a mandolin slicer and like other stores they there are different staff for each department. We waited 20-30 mins just for service many co workers pages the manager who never showed his name is Manny. After waiting he showed up with an attitude and just said he didn't have what we wanted. Then as my co worker went to grab another item the manager Manny and his employee was talking rudely about us. What great customer service right!!!! read more

Horrible employees!!! Just watch them. They move so slow it's amazing. Demanding higher wage and working like this. Come on guys we don't mind the wage hike but work a little faster. Most of us that goes here have a business to run and we need to get to our business. Horrible!!! read more

Went here today. I was very much concerned because my regular guy is out today and cannot help me lift the boxes or sacks of flour and sugar that I need to buy. I called the Van Nuys location and spoke to Glenda. She said someone from their office can help me with all my needs. I was really surprised. When I got there, I checked in the front desk and they told me Adam was going to help me. Adam pushed my cart and grabbed everything that I needed and pushed my cart going to the cashier, waited, and as soon as I paid he accompanied me to my car and loaded everything that I bought. What a very nice thing Restaurant Depot has. So women, do not be afraid to go to the store without a guy. Someone will surely help you. read more

It's a decent place to shop if you have a food service business however customer service is a little slow check out is a little slow and cleanliness lacks a little bit. read more

Been going to R.D. for 10 years .. This Store has much improved .. Prices are fair and always have good inventory .. They have gotten very busy over the years .. People are happy to buy their supplies there and get on with their day .. Staff is helpful and will go out of their way to get you what you need .. Sam and Marvin are both good guys as are Rene and Manny . Lots of cashiers and long lines but they do try to get people thru quickly .. I'm happy that restaurant depot is available to restaurant owners and caterers ..we don't have to be at the mercy of Sysco or US foods anymore. !! and it keeps the big food service companies in check .. read more

I think everybody has the same unpleasant experience from this place, "worst customer service" ever. I use to shopped here almost every day, but getting sick from their customer service, now I am avoid going there. They will be the last choice for me. I wouldn't mind to drive further to get stuffs from other sources if I could, either Canton, or LAX-C in downtown LA, or get delivery from sysco, or Pacific Coast Produce. Restaurant Depot is my last choice, and I am cutting back spending here as much as I could. I am really tired of the people working there and looking forward if there is any restaurant supply store like them open anywhere nearby. They really have to improve in customer service. In the whole facility I would say only one skinny white guy in the cold room that is always eager to help or answer question. Other than that everybody of their crew will avoid helping customer as much as they could, particular one fat young Hispanic man in the seafood area is the worst. This guy would waste your time as much as he could. You ask for help, he nodded, then disappear for 20 minutes. You have to keep bug him to get help, and finally nothing happen but wasting time and he does not care, not even say a word of apology. These situation happen to me many time to the point that I wouldn't never ask help from him. It seems to me that people working there does not have much life. The cashier girls are happen to be there to get maternity leave benefit. And after deliver baby, they are all gone. I don't know how much restaurant pay these people. Maybe very minimal, and that's why they could not keep a good crew. I also hate their folk-lift driver too. They are all over, and have no respect to customer right.They really push you out their way, or would run over if you are not move away. I experience get my cart flipped over once. They were all laugh and joke instead of helping out. Avoid, and if you have time, drive to canton or get sysco delivery rather give them a business. read more

I got horrible service while shopping here.... I am 6 months pregnant asked for help to my car the girl yelled out carry out. So I went to the ice to get out of the way to wait, well I sat there and waited, and waited, and waited while I saw a good 8 employees standing around their computer. I could not wait anymore while everyone ignored me so I loaded my car full of heavy waters and lemons myself. Thank you so much if I didn't have to shop here for work I would never come here. You should be ashamed of yourself and poor service . read more

Rare Earth Vegan NoHo First I want to say that I am not a Vegan... II want to add healthier meal choices to my diet... I had there Mac & Cheese today... I really enjoyed it.. The flavors they put in it were delicious and the portion was big I left full.. They have a small seating area out front .. That is where si sat... I noticed that every time there door opened there were good smelling Aromas of food coming from it.. Also Michelle who is one of the owners who served me has a Beautiful and Genuine Energy... I don't usually take the time time to write reviews this one I feel is worth it...I will go back there and eat again... Rob read more

I enjoy going to restaurant depot! It has a lot of selections. The employees are helpful.

What an awesome find this place is! The employees were very helpful in showing us where the items are that we needed. Daisy at the front is magnificent, she made the signing up process easy to accomplish. She is definitely the star of the show at Restaurant Depot! There is plenty of parking in their private lot. read more

Excellent place to shop for halal meat.. Halal chicken, lamb, and beef no one can beat their prices( box of chicken 40lb-$25, whole lamb in a box 40lb-$100) and they are all halal!! excellent selection and easy to find.. Every employee will help you but it's hard to find someone to help you sometimes because they all are busy and hard working always.. read more