I want to share my review today, not just because I feel I should, but because I truly want to. I…read morecame in to purchase supplies for a very special project, and the young lady who assisted me today, Lessica Garcia, didn't just help--it truly made my day. She went above and beyond, demonstrating genuine care and kindness. In times like these, it's important to recognize those who make a meaningful difference. Today, she did more than provide excellent service; she touched my heart. I hope the management team will see and appreciate her remarkable dedication and compassionate customer service as much as I do. North Hollywood Homedepot Customer since October 1995.

Today was a great experience! Steven was a HUGE help at the register with pro services, pleasant &…read moreprofessional with my experience dealing with purchasing a master lock. He tested it for me to make sure the keys were good and he directed me to Juan. Juan was also very pleasant, professional and helpful, making spare keys for me. Steven was then was gracious at following up and checking me out. This is one of the few times at this store that it was easy to get Service from the staff. It was a Saturday and I guess I was just lucky, but I wish it was always this good!

Always have the most difficult nuts & bolts one can find - Great to see they are still around!read more

Really nice guys, great quality selection of hardware at even better pricing. Kind of hard to find…read morethe location, but take a look at the reviews for the guy who pinpointed it. Really happy with their service, will definitely be back for more hardware.

Not coming back here again. Every experience has been unpleasant. Bad service. Rude reps…read more Have been going here for 10 years almost and enough is enough. All the employees act as if they're owed something.

I bought water proof flooring and it started pealing not even a year later. I've tried to get my…read moremoney back and they keep giving me the run around. They blamed it on humidity but it's supposed to be water proof so it doesn't make sense. I have an elderly mother that has fallen due to the floor peeling off.

I asked some heavyset girl for help and she rolled her eyes and exhaled and proceeded to walk to an…read moreaisle and said "Right here." I politely asked her if she could show me where the item was and she turns around and yells at me: "Right here! Right here!" I honestly thought I was being pranked but apparently this store hires rude women as seen in other reviews.

This is honestly the best Harbor Freight in the Valley. They are fast when not helping braindead…read morecustomers. The store is often well maintained. They often have promotional coupons at the ready, at the register during parking lot sales. The Burbank location is always trying to nickel and dime and scam their customers. Their 2 associates were female and helped me load a motorcycle lift. Reminded me of that "Anything you can do, I can do better." commercial. Awesome staff! FYI: I helped load the motorcycle lift with 1 of the 2 workers. BTW. I'm not one of those prime aged males with supposed back problems. If you worked retail ever, IYKYK.

I went in a couple of days ago. Two big burly dudes busy working. One stopped to help and found…read morewhat I needed right away. Unfortunately, I was short on cash. I went to my car to see if I had loose change. I didn't, but by this time, the this dude had gone to the back and was busy. The other helped me and let me was kind enough to let me go on my way with what I had. I know it was only a couple of bucks, but it is that kind of service that used to exist with mom and pop stores. I would definitely go back and support this business

Great customer service!! In and out within minutes. Would definitely come back for all my machinery…read morescrew needs

Always quick service and very reasonable. Tough to find. Go with Lankershim at the 5 FWY, Sun…read moreValley.

This place is the best it might not look at from the outside, but they definitely have everything…read moreyou need

Great local Hardware store. Great service and prices, good place to have nearby before going to a…read morebig brand.

*DO NOT PATRONIZE THIS STORE*…read more It was just before closing time when I called Granada Hills Hardware and asked if they had a Delta shower faucet cartridge. The man on the phone told me he did, so I got there in time to buy it. When I got there, he opened the package further (as it was already opened) to compare the two- and he said it would work. It didn't. I went back to the store and told the owner that the one he sold me was incorrect. When I asked for a refund, he stated that "there was a part missing from the top." It was not missing anything. The model he sold me was slightly smaller in length and was the incorrect part number according to Lowe's (which did sell me the correct part). I told him it wasn't missing any parts, but he called me a liar. He saw the item was new and unused, proving him wrong. When that didn't work, he said he won't refund it because the package was opened. It was... by him. I watched him open it. He called me a liar again. I went to my bank and disputed the charges- and was told I'd be issued a refund, and Granada Hills Hardware will have the charges reversed. Nobody likes to be called a liar. It could've been real easy, but your pride got in the way when you didn't like to be proven wrong. Now, I get to keep the cartridge, and a refund of $59.12 through my bank... and you get to keep a 1 star yelp review. Was it worth it?

I needed some lumber and advice for a DIY home repair. I'm so grateful that I chose Anawalt, my…read moreexperience could not have been better. Begin with a substantial parking lot that you can enter from Burbank or Vineland. The parking lot was clean and free of carts. Walking through the door, I was greeted by two friendly cashiers. This store is so clean, open, and organized. I immediately saw where I needed to go to find the wood I needed. As soon as I approached the counter, Jake came over and helped me right away. I explained what I was doing and what I thought I could use. He showed me two very affordable options and confirmed my choice. I needed the wood to be cut into several pieces of varying sizes. No problem. He wrote up the ticket, told me the aisle where I could find a glue I needed, and set about to filling the cut order. When I went to find the glue, I was met and helped by another super friendly employee who took me directly to the product and helped me choose the appropriate quantity. I took my glue and order slip to the friendly cashier. It ended up being a little more than half of what I had anticipated paying, a very good thing these days! After loading the lumber into my car, I was about to take the cart back, and another employee came outside and said he'd return it for me. 100% positive experience across the board (no pun intended). If you have a project or repair in mind, especially if you're unsure or a little nervous about it (and don't want anybody "mansplaining" to you), this is the place to go. I should add, there were also quite a few customers that appeared to be seasoned pros, Anawalt was their choice too. Definitely going back to this location.

I really want to support my local hardware store but the grouchy old guys there are nothing…read morecompared to the folks here. The staff here are always super helpful, especially for a not-very-talented DIYer like myself. Alway willing to explain everything and walk me through what I need along with fair prices and a good selection.

It's a "candy store" for all those who have pneumatic, hydraulic, or other type of fastener, nail…read moreguns, etc. Knowledgable owner, fixed my problem at the spot. Instead of waiting for 2-3 weeks, for a tiny spring, he made the needed adjustment. Happy customer here!

What a great place! Michael the manager is super nice. We were referred here by a roofer friend and…read morewe found their prices reasonable and the work top notch. You can't see the business from Sherman Way but if you pull into the building driveway they are near the end on the left. Plenty of parking. The inside is so clean and bright, they appear to have a great selection of items, but we went their for nail gun repair.

Full disclaimer up front, I am a Home Depot guy…read more I have the Ryobi OnePlus system, which is only sold by Home Depot (A mistake on my part initially). However, this Ace hardware is closer to my house. So for simple things, like screws, wall fasteners, anchors, spray paint, etc... This place does really really well. It's also very large, especially for an Ace hardware. They have a great selection and they have multiple sections. They also have a really large selection of like griddles, grills, and smokers. Everyone who works here is friendly. However, this is what brings this location down to a four-star review. While everyone who works here is friendly, they're not always helpful. And there's a couple of ways that they're not helpful. The first is that it's difficult to find someone who works here. They're understaffed in my opinion. The second reason they're not always helpful, is that they don't always have great knowledge in the questions that I've been asking. I'm a fairly handy person, but I'm not a contractor, and I definitely don't work in a hardware store. But I've been very surprised at the number of times that I've actually found somebody to help me, and then they weren't able to help me. Either because they didn't know, or they were unsure of what I was asking about, or they just weren't able to help me to find what I was looking for. But overall this is a great local option If you don't want to drive further to a Home Depot or a Lowe's. And don't go to Lowe's.

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes…read moreout there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace!