I could summarize to say...YOU GUYS ROCK!!!! But, the experience was so great that I just can't leave it at that.
My little Bubba (westie-poodle mix) is 6 years old and has only had 2 groomers in his life. Both of those groomers had to "earn his trust" and did...eventually. I don't groom Bubba anywhere near as often as I should at home, which means it will always be an "experience" for him to go the groomer...thus the reason why he has only had 2 in his life. I don't want him traumatized because of my negligence, so when I find someone who he likes, I tend to nurture that relationship. Unfortunately for us, our last groomer moved out of our area more than a year ago. I went to the Groom Room based on a recommendation from my friend Mary .
First and foremost, it was the most professional "consultation" I have ever had with a groomer. JENNI was absolutely incredible (as Mary assured me she would be!). We talked at good length about Bubba, his temperament, how he is with other dogs, what his biggest issues were, etc. Jenni clearly cared about Bubba's "comfort" level while he was at The Groom Room and that spoke volumes to me before we even discussed treatment. Then, when I explained how matted he was, etc., she actually explained how matting could impact blood circulation and how that might cause bleeding out of his ears, etc. (I've owned dogs for more than 40 years and NEVER KNEW THIS!). She warned me, in advance, that it would cost more than the $60-$65 I had initially discussed with the owner, rather than "surprising me" when I came back to pick him up. That level of professionalism will always be appreciated and will be the reason I recommend your services to anyone who will listen!
Bubba clearly LOVED Jenni. Bubba is a little shy (without his mom around!) and is not even remotely aggressive. I like to say that he is "all love; no war"! He won't even defend himself if attacked by another dog. He doesn't warm up that quickly to people when I'm not around, so to see him at Jenny's feet when I came back...long after his grooming had been completed, again spoke volumes. While he was certainly happy to see me, he also seemed happy to stay with Jenni. Again, Bubba's comfort level is most important to me, and Jenni clearly earned his confidence and love very quickly and, I suspect, for life!
Finally, Bubba looked BEAUTIFUL when I picked him up. Jenny did such a lovely job and with his hair as short as it was (the mats in his fur dictated the length), it would have been very easy to see any "nicks" or "cuts". He didn't have a single one! That in itself is amazing...again, especially considering the matting and he would have been a little nervous so certainly would have been "flinching", etc. And, again, Jenni walked me through the services provided and warned me about what to look for (smooshing his bum - is smooshing even a word? LOL - shaking his ears, etc.) post-grooming. (She really is great! A real find!)
I can't gush enough about the service Bubba and I received over the weekend. I wouldn't hesitate to recommend The Groom Room to anyone, and I'm thrilled to have found you. Unfortunately, for us, we're moving out of the area and won't be in a position to keep coming back. Thank you for an incredible experience, a great education and a wonderful grooming for my Bubba! read more