PLEASE, READ THIS REVIEW!!!
I booked an appointment to groom my dog on November 21st! When I went to get my dog she was acting weird: she was shaking with fear and with her tail down, she walked weird and kept licking her genitalia every 5 seconds, she was extremely agitated...
When I got home the problems started: 10 vomiting in a 12-hour period, lethargic, diarrhea, difficulty urinating, could not walk without complaining of pain or licking her vulva, cuts and brush burns on the head and body, razor burn/cut on her vulva, itching all the time.... I contacted the store and from the very first moment they came up with absurd excuses for everything that was happening to my dog: vomiting and diarrhea? the fault of the food I give! swollen and red vulva? she is on heat (which is completely impossible)! itch? even though they used the wrong shampoo, they blamed the frequency of baths I give my dog (which was recommended by her veterinarian!). I asked to watch the surveillance cameras to find out what they did to my dog during the procedure, so far they have not shown me the footage and also refused to send it by email claiming it would be too much work.
I went to the veterinarian and spent hundreds of dollars on medication and exams, the results prove that she is healthy and it would be impossible for these symptoms to be from any disease. The veterinarian confirmed the cuts and burns on her body and also confirmed that the vomiting could be from stress (since all exams showed an excellent result). Oh, and I lost the whole week of work to take care of my dog!
The store only paid for the first visit to the veterinarian, I had to go back to the vet for a new appointment due to new symptoms, they asked me to release my veterinarian to talk about what was discussed during the consultation and I did so, they called the veterinarian and asked absurd questions and statements (like blaming my dog's diarrhea because of the natural food I give to her), after the call they advised that they would only pay for the appointment and refund the grooming only if I signed an agreement, which of course, I promptly refused. IMAGINE WHY???
When I received this wonderful proposal that was when I decided to write this review. They ignore all my messages, delete my comments and restrict my profile to not being able to comment or send messages, they also did the same with some friend and another customers, and it's just wonderful how they blame an employee who was working in the store for the first time without supervision.
I have my dog for over 6 years since she was 3 months old, the owner and manager of that store tried to blame me and blame my dog for what happened, they questioned my dog's feeding, the frequency of cleaning and even her temperament.
DON'T GO THERE!!!
And of course, according to them I'm DRAMATIC. read more