I personally would like to share my gratitude to Owen and the Service Manager Paul G. for assisting with getting my 07 Ranger squared away. I appreciate the patience, professionalism, and the thoroughness to ensure maintenance was accomplished correctly. Great job with the quality assurance guys, keep it up! read more

I visited this dealership with the sole purpose of test-driving a specific vehicle. Before providing any personal information, I was very clear that I did not authorize a hard credit inquiry, and I was explicitly told that one would not be run. Despite that assurance, the dealership ran a hard inquiry on my credit report anyway. When I noticed the inquiry, I called the dealership the next day. They acknowledged the issue and promised they would have it removed. Over the following month, I contacted them multiple additional times, and on four separate occasions they assured me the inquiry would be removed from my credit report. It is still there. I never authorized this company to run a hard credit check, and I had already decided I was not interested in purchasing the vehicle. Running a hard inquiry without authorization is unacceptable, and repeatedly promising to fix the problem without actually resolving it is equally frustrating. I maintain excellent credit, and the only negative mark currently on my report is this unauthorized hard inquiry. If it is not removed, it will remain on my credit history for two years. This situation reflects very poorly on the dealership's business practices and their willingness to follow through on commitments made to customers. read more

I have been a loyal Ford customer for over 20 years. Every vehicle I've owned has been purchased and serviced through the same Ford dealership. Until now, I've never had a negative experience. This recent service visit, however, was deeply disappointing and concerning. While I understand and support standard procedures such as documenting a vehicle's condition upon pickup and return, what stood out during this service was an unnecessary and unexplained escalation. When my vehicle was delivered back to my home, the service associate was accompanied by the Hayward Police Department. Two patrol cars followed the delivery, remained present while the vehicle was returned, and left with the Ford associate, only after the exchange was complete. At no point was I informed in advance that law enforcement would be involved, nor was there any reason given at the time. I have never been aggressive, threatening, or uncooperative during this process. In fact, all communication was conducted calmly and professionally. I simply advocated for fair treatment regarding a service issue -- something any customer should be able to do without being treated as a risk. This was not standard practice. My vehicle has been picked up and returned by this dealership before, and police presence was never involved. What made this most disappointing is that the situation could have been avoided entirely with clearer communication, accountability, and professionalism from the beginning. Instead, the experience left me feeling unfairly labeled and deeply disheartened after decades of loyalty. I am not surprised -- but I am disappointed. Long-standing customers deserve transparency, respect, and dignity, especially when they speak up. read more

Before you come to this dealership, check the Yelp reviews because they provide the most honest feedback. This dealership is incorrectly doing oil changes and doing damage to people's cars. Friday, May 11 I had a belt snap on my 2014 Ford Edge. Keep in mind, I'm mechanically inclined and know how to do the repair myself, but I simply didn't have the time. I dropped my car off on May 11, and it stayed overnight because they had to wait a day for the tensioner to come in which is ok and understandable. Also, keep in mind the total for parts was around $200, while they charged me $600 in labor alone. Saturday, May 12 I went to pick up my car, and only two blocks down the street it immediately went into limp mode. The dashboard displayed "Service AdvanceTrac." Usually when this happens, it points to a voltage-related issue. When I brought the car back, that's when my experience turned sour. No one seemed eager to look at the vehicle. Instead, I was being gaslit and told the car may have already had the issue before I brought it in, or that maybe I had done something to it in the past. The car instantly went into limp mode as I drove down the street. Then I was told they wanted to charge me $250 for a diagnostic on a car that had literally just left their lot. After arguing back and forth for a few minutes, my service advisor finally agreed to do the diagnostic for free but I have to keep the car there overnight. I asked to speak with the manager, Paul, and this is where things got even worse. Paul showed zero concern about the situation. When I stepped into his office, he kept typing away on his computer and barely acknowledged me. Eventually he told me to come in, and after I explained everything that happened, he still showed no urgency or concern. All he said was, "We'll do a diagnosis and see you tomorrow." Now another day without my car and they could have easily plugged in a scan tool quickly to see what was happening. No one cared. They didn't offer me a loaner car or made sure I needed a mode of transportation throughout the day. Monday, May 13 My car sat at the dealership for another night. I called right when they opened to get an ETA on the vehicle, and I was told it would be ready by 10 AM. 10 AM came and went with no update, so I called again around 11. I was then told it would be ready by 1 PM. At 1 PM, I still had no response and couldn't even get my service advisor on the phone until around 2 PM. At that point, I was told they were just then plugging the scanner into the car to pull codes. There was absolutely no urgency in addressing my vehicle. I spent a ton of money on Uber already and this 800 dollar repair job has turned into 1000 because of that. I had waited over 24 hours, and they hadn't even scanned the car yet. When I finally came in, I was told my alternator needed to be replaced, even though it's only two years old. Then I was told the pin on my mass airflow sensor was broken, which they claimed was the main cause of the car going into limp mode. The service advisor tried to tell me that when my belt snapped, it somehow caused the pin on the mass airflow sensor to break. And the wire to the sensor was ripped as well. I know this is from a lack of care from the techs part. I know for a fact one of their technicians broke it and is refusing to own up to it. But that's fine. This vehicle has service records and it will be an easy fight to win. I gathered all the documentation I needed to proceed further. Have a good day. Owen is a good service advisor but he works with poor managers and techs read more

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Came in for a FREE complimentary oil change... almost left with an $1,100 bill from damages occurred while in their service. Took my car to the dealership thinking I was getting a simple complimentary service. Instead, I'm told my oil pan is suddenly destroyed and needs to be replaced for over a thousand dollars. Their explanation? "No issues removing the bolt"... but somehow the threads magically disappeared right after. What's even better? The drain bolt they handed back had metal shavings all over it but I'm supposed to believe this was "pre-existing." So let me get this straight, everything was fine until they touched it. To top it off, Service Manager Paul Galvao decided the best way to handle the situation was by raising his voice and pointing his finger at my mother. Completely disrespectful, unprofessional, and honestly embarrassing for a business that claims to value its customers. The only bright spot was Service Advisor Owen Rogers, who actually stepped in to de-escalate his own manager and tried to help. He deserves recognition. In the end, they put in a temporary oversized plug just so I could leave because yes, the damage is real but the responsibility? Still being dodged. I feel completely wronged by this experience, and can not even imagine what they do to other vulnerable customers. A complaint has been filed with the Bureau of Automotive Repair, and until this situation is made right, this is a zero-star experience in my book. read more

The Ford Store - Car Dealers Near Me - San Leandro, California

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Do not and I repeat do not take your car to the ford store in San Leandro. A number of issues: 1) very poor communication. did not inform me car would not be ready until I called multiple times 2) unethical practices-trying to work around the warranty on my car. once I held them accountable delays happened 3) told me a part was on national back order and car would not be ready for a month. called two local ford dealerships and they had the part 4) asked other mechanics about san Leandro ford reputation and they said do not take your car there. they will try to run up the price! read more

Look this place is a sh!t show. They are unorganized. Their communication is trash. They overbook, underdeliver. If you take your car to the dealership for service you expect a certain level of service that matches the price tag. I pulled up to my appointment early and they had me sit in an office waiting for "Owen" for over 10 mins. Owen never showed up. Everyone was looking for him. I finally asked if there was anyone else. Reluctantly someone else helped me. He told me that a diagnostic wouldn't be able to be completed till 4pm tomorrow because of my late appointment. (11 am). When they made my appointment they knew that i needed a diagnostic. Why make it for 11 if that's too late? I requested a manager and Paul came. I told him that my car couldn't be there that long. He told me they would knock it out that day. By 6pm i hadn't heard anything so i call. The service department was CLOSED even though Apple Maps says 8pm. My car locked up for the night. No call. I hate that this is the closet Ford with service to me. Both experiences have been terrible read more

Well, it's update time, I had to take my car in for a battery job on my Ford C-max because my 1 out of 3 batteries was dead in the trunk. Ugh. However that wasn't the only problem, apparently my parts service advisor, Owen came in clutch and let me know that my transmission was done! He told me that it would have cost me around $8,000! To fix the damn thing! This car would have been a paperweight and I would have sold it for scrap! Long story short, he let me know that it was still covered under warranty for another month and they basically did the swap for free! Thank you warranty!They had an amazing turn around time within basically two weeks to get the job done and they did it in that time. I was thoroughly impressed! So far we will see what happens but it feels like I have a new car again! Awesome job Ford, Owen and too the mechanics! Ya'll seem to really know what you're doing there. Thank you for taking care of my car, because God knows I need this vehicle to keep going as long as possible! read more

There's a few reasons why they get this low score I have a Shelby F150 Baja race truck. Shelby widen the stance of the truck, lifted it with all the suspension improvements and horsepower improvement to 750 horses. I had two issues that I was trying to get repaired. One was headlight passenger side wasn't working and I had a dash arrow come loose on the RPMs.. I had originally went out to the Ford dealership in Livermore, who looked at it and couldn't work on it because Shelby had made the improvements so they quickly gave the truck back to me with no charge. So after talking to the San Leandro Ford store service department about their determination, they assured me that they probably could do something so I went ahead and brought the truck in and after two weeks of keeping the truck they made the same determination, but decided to charge me $300 for doing nothing.. if that wasn't bad enough, I noticed the vehicle had been driven over 11 miles when they didn't have to do anything. You don't expect a dealership to allow their employees to joyride a vehicle even I know this one is tempting due to the way it looks and runs.. so after I picked up the vehicle, I talked to the service manager about these issues. He could not explain how the vehicle would have 11 miles on it when there was no work done and even though Paul is a friendly service representative for the dealership the only thing he would do would tell me that he'll give me a credit but for me to use it I would have to call him and I would have to take my vehicle back where I knew that I couldn't trust them to go out and run the vehicle around for fun. So I felt the credit fell short of what should've been done with the fact that they did not do anything that I asked. I thought maybe they could replace the headlight to see if they can get it to work but they wouldn't touch it. I asked to see about putting a new dash in, but they couldn't give me a description of what the new dash would look like they couldn't guarantee it would look like the original or could not provide any description because they didn't know. After keeping a vehicle for two weeks and doing nothing makes me question the ability of their service department to perform in a professional way.. if you're looking for a Ford dealership, my experience says the one in Livermore is more reputable and will provide better service. It's great that your staff is friendly, but unfortunately, your service sucks.. read more

Do NOT take your car here!! ALL the one star reviews are accurate! After 6 1/2 weeks of my car being in the shop, and being charged $800, my car is NOT fixed! The minute I left the parking lot after being told my car is fixed, I heard the SAME NOISE! What did they fix? Also was told it was a 17 HOUR job. They tried to blame the warranty company for taking so long but I called myself and got approval in 20 minutes!! And.. as I was waiting to get my car checked in, I spoke to 4 other people there dealing with the same issues. I live 5 minutes from the dealership and now I won't even take my car in for an oil change. I'm not one to leave a bad review but this is deserved!! read more

Purchased car for here years ago. Car was 12k ended almost paying double that b/c all the interest. My first car I ever purchase so I had no idea what I was doing. That was my fault not theirs. Make sure before you go to this dealership to get your own financing. I remember the salesman looking sad about how they were getting over. Wish I was more educated on how to buy car back then. Don't focus on the monthly payments. Focus on the total cost of the car with interest. Yeah your payment might be 300 dollars but if it's for 1000 months you just paid 300k for a depreciating asset. And also don't fall for the junk they sale in the finance office (extended warranty paint protection etc). Whenever I drive past this place I just remember how they did me. I was so excited about my first somewhat new car only years later realized how that purchase really set me back financially. Hope this helps any young/new car buyers. read more

Routine oil change. Service rep Owen was very nice and took great care of me. In at 9 and out by 10. Appreciated getting my Maverick back so quickly on a busy Monday. read more

The Ford Store - 2023 Ford Maverick - Car Dealers Near Me - San Leandro, California

San Leandro Ford delivered one of the worst service experiences I have ever had. What began as an oil leak somehow turned into my vehicle being held hostage for two days shy of two months. After finally getting it back and driving it for a few weeks, I noticed the oil leak was still present--and on top of that, they never reinstalled my skid plate underneath. When I returned the vehicle the second time, they ultimately did fix the oil leak, but not before letting the vehicle sit there for an additional three weeks, showing absolutely no urgency or respect for a customer's time. When I pointed out the missing skid plate, their response was beyond unacceptable. They claimed they "looked around" and had apparently lost my skid plate--my property--while it was in their care. It somehow got worse. They ordered three incorrect skid plates, and I ultimately had to provide them with the correct part number myself, something no customer should ever have to do at a Ford dealership. Based on their repeated failures, I correctly predicted what would happen next: they would tell me the skid plate did not come with hardware. Expecting this, I went to Ford myself and purchased the correct hardware in advance, just in case. I placed the hardware in a bag in the center console cup holder, prepared for their inevitable lack of preparedness. Sure enough, when I got the vehicle back, I inspected the skid plate and got into the car to leave--only to notice that the bag of hardware was gone. My prediction was right. They did not have the hardware, so instead of telling me, asking permission, or even mentioning it, they helped themselves to the hardware I brought, took a gamble that it was correct, and installed it. And it was. You truly cannot make this up. The worst part? They never told me they used the hardware I provided. No conversation. No disclosure. No acknowledgment. Just silent removal of my property and hope I wouldn't notice. After all of this, when the correct skid plate finally arrived, what should have been a five-minute job turned into my vehicle sitting in their driveway for nearly an hour. These people don't just fail at customer service--they don't even pretend to care about your time, your vehicle, or your property. Long delays, careless handling of customer parts, poor communication, and no accountability appear to be standard practice here. If you value your car or your sanity, take your business elsewhere. In all fairness, the service manager did his best to correct this mess that he inherited as the initial service writer had quit in the middle of all this. read more

I Love FORD Cars and trucks! Terrible Techs and worse management in the service department. I was waiting for a long time to intake my car for 100k tune up; even though I made an appointment. As I was waiting outside, no sitting area One of the techs was cleaning out another customers car, and was loudly complaining about how dirty the car was. I walked over to look, at what he was so offended about, then he started yelling at me that I was a foot over the line and was not allowed in that area! and then the manager started yelling at me. I got in my car and left. I love my Ford Vehicles, however this place should be shut down. The manager is so unprofessional, and very immature, total con artist typical used cars salesman, manipulating, gas-lighting, controlling bully, mean to small animals, inarticulate personality type. No apologies for making me wait over an hour, and then yelling, This is a work environment of complaining and yelling. Every Employee has a disgruntled unsatisfied look on their face, from the incapable management. I dont need negative vibrations around my car. I am 50, and Have used several mechanics in my life. This is absolutely the worst shop. FORD should be embarrassed. Manager and Management is not qualified to do an oilchange. read more

I can't recommend San Leandro Ford, after 4 cars purchased their in the last 25 years, I've finally reached my breaking point, selling after market warranties when it was supposed to be a Ford warranty, no coverage on items that should be covered? Service dept promises car will be ready by 1pm, then 2pm, then the next day? Making an appt means nothing, always never deliver on promises of service. Service Advisors that won't answer the phone and return calls. I live in Castro Valley, If I do buy a Ford again it will be in Dublin and I will give them a try next, take your money and run "The Ford Store" is my new name for San Leandro Ford. read more

VIVA at SL Ford was wonderful to work with. Made things easy. Made sure she answered all our questions. She took the time to explain all the features of my new car and made sure I was good to go before I left. She is the reason we purchased a car from SL Ford. She took the time to immediately call us when we left unhappy that same day while dealing with someone else. She listened, understood and took the time to do what she could for us. Had she not had called us to find out why we left upset in the first place, we would not have bought a car there that we really liked. If you want a good car buying experience at SL Ford, see Viva. read more

Everyone i have dealt with here is fantastic. Excellent customer service by Grant from start to finish. Paige, who helped me set up an appointment, and dealt with my hectic work schedule, was amazing. Ron from Finance working the paperwork with me to get to a point we were both happy with. Highly recommend checking this place out if you happen to be in the market for a new or used vehicle. read more

Today I got my oil and service check on my Maverick and Paul the Service Mgr was fantastic. I asked could I do that pickup service from your home to the shop and get it dropped off as well. Paul took care of it without any problems. That's is what l call going on and beyond fantastic service. I'm very very happy with this location l will be a returning customer. read more

This review goes out to the service representative named Thomas. He is super helpful and knowledgeable. I just came to do an oil change but he is always friendly and willing to help. 10/10 service ! read more

I was going through my reviews and forgot to update this. after getting my truck back almost 3 weeks later FOR AN OIL CHANGE, when i took it to walnut creek ford they told me that there was oil spilled all over my engine underneath the hood. i told them well, san leandro was the last place that did my oil and all of a sudden it wasnt a big deal to the technician, basically trying to cover up for san leandro. now i knew why they held my truck so long, they f'd up everything and spilt oil everywhere. anyways heres a new experience. in april i came in to pick up a hose part for my 2019 truck. I did all the research online, watched some videos and diagnosed the issue myself and the price. when I went into the shop the parts agent was helping me and charged me for the part but the piece was almost $100 over what it says on Ford website. I told the agent, why is it so much when the price is only $150 online, he said oh ok, and changed the price to $150. like what the actual f was the extra cost??? Another time my husband came to buy a door handle for our older model truck. The parts agent (not sure which one) said that he has to purchase the entire handle piece and not just the part we needed and it was an expensive piece. We ordered it, picked it up from San Leandro and used only the piece we needed and there was no point of the other half so its been laying around since then. After a few weeks we found out we could order just the piece we needed. This location is full of dishonest people who either doesnt know what they are doing or they just try to get over on every customer and you can see it in all the reviews. avoid at all costs! if you need to take it in for service take it to Mission Ford off of Brokaw Rd or the one in santa clara. its far for us too but its worth the peace of mind. read more

I know a 5 star review for a ford dealership? I must be crazy well it's not for the sales team at all they 0 star for being greedy and there mark ups There mobile service is 5 star; if you didn't know ford is really pushing there mobile service where they come to your house and do thing like a re called or oil change you know something simple. They legit come to your house or work and fix it on the spot. It's pretty cool to not have to wait or bring it somewhere. But beats leaving your car for days and waiting I want to give a huge amazing job to I might get his name wrong Miguel he is a bit older 30 to 40 and he is the mobile tech from the Ford Store here. He was very professional called ahead and was on time. He was very nice and fixed both recalls to my car in less then 30 minutes. He was friendly and very helpful I wanted to let the Ford Store know he was amazing and to give that man a raise So Skip the sales team here and just ask for there good mobile tech if you need a recall and you are in the area they got this working well read more

DO NOT BUY A CAR FROM HERE - PLEASE READ THE WHOLE REVIEW AND THEIR RESPONSE - 7/28 REVIEW: My experience with the Ford service department is so bad it is comical in a way that borders on unbelieveable. I leased a Mach-E from The Ford Store last October and have had numerous ridiculous problems with it since the purchase. I have taken my car to the service department 3 times and nothing has been fixed and I now have zero expectation that it will ever be fixed. The first time they had the car I was happily impressed that they picked it up from my house and dropped it off after. However, this service did not include fixing my problems. The second time they picked it up, I called after two days and asked if it was done (because I hadn't heard anything). They said they hadn't worked on it and couldn't for a couple more days - apparently, they're happy to pick up and hold a car, but that does not mean they have scheduled an appointment to work on it. I asked for my car back immediately. Both of those were last year. I basically had been living with the problems, but was going on an exteneded vacation and thought I'd give them another try. I had them pick up my car the afternoon before I left. I called two weeks later after my vacation and they literally had no idea what I was talking about, nor did they even know they had my car. After talking to three people they were able to locate my car and said they'd look at it. They called back and said they had an engineer coming down to look at it. A software reset ensued and they returned the car. I now have the exact same problems and some new ones. I absolutely swear this is true. What are my problems you wonder? Well, the main problem is that you can set up your phone as a key so you don't have to carry a key around. This arbitrarily stops working, which stranded me in another city for half a day the first time. I've figured out work arounds. Interestingly, sometimes i driving and the "No key detected" pops up on the main screen behind the steering wheel. I also signed up for an electricity plan with PG&E to charge only during specific times for good rates. While I can set these times on my app and can see that they register with the car, the charging goes on no matter what time. There are a myriad of other connectivity issues, like walking up to the car with your phone (with the app installed) should allow you to unlock it - that works sometimes; again, i have a workaround. I was playing music through car play and it was visible on the big screen right of the steering wheel, but the sound coming from the speakers was that of static from an untuned FM station. There's more, but i'm getting tired so I'll leave them to your imagination. Needless to say, be wary of getting an electric car from this place because you have no idea what can go wrong and there is zero chance they can fix it. 8:17 UPDATE: OK, it's another couple of weeks since my review. Immediately after my above review, I'll call him P, the head of the service department who I've spoken to numerous times before, called to say he saw my review. He said he wanted to get the car in again to have an engineer look at it again, but he didn't have a loner car. A week later he called again saying he did not have a loaner car and the loaners had been out for a couple of weeks. It''s now been almost 3 weeks and NOTHING FROM P. If you get a car from this dealership and have any issues, you ABSOLUTELY SHOULD NOT EXPECT THEM TO BE ABLE TO FIX IT AND IT SEEMS THEY WILL COMPLETELY STOP TRYING. read more

I originally ordered a 2025 Maverick truck back in August. It arrived this week and was disappointed in the color. I decided not to buy this and the staff was totally understanding. 3 days later they located me another one in the color I loved. AMAZING STAFF!!!! Julio, Jasmine, Paige and Jose A. You are all STARS for making this a reality for me! read more

I had a salesperson Martin tell me to get the F out of there because he was trying to tell me the Ford Ranger had exactly the same engine between 2023 and 2024. Well I happen to know a lot about the vehicles and that's not true. Wasn't mean about it but he was pretty pissed that I called him on it. The just was he didn't want to allow me to test drive the truck that he had running right in front of me and then get me another one so that I could compare the two and determine which one to buy. Apparently he has some kind of emotional issue which manifests itself in pure hatred for members of a certain demographic that do not include him. I'm sure you can read between the lines. His English skills were so poor that Im sure it affects his commissions. Regardless he got so pissed at me he jumped into the truck, turned it around and gestured wildly for me to get out of way well he accelerated towards me. True story. So if you want to be treated like a pile of dirt, cussed at and be threatened with physical violence by somebody with mental issues, I highly suggest San Leandro Ford! read more

I purchased my brand new 2020 hybrid escape from San Leandro FORD When I took my car in for the 2nd oil change Ford told me that everything was done But there was no oil change sticker in the window, oil was dirty they didn't even change it! When I took it in for the 2nd recall the engine could catch on fire. They said that they did it a year ago,but today I found out that they never repaired the recall. My car is still at Ford It's in there for the 3rd recall window switches will cut your fingers service guy informed me that they never did the Recall about the engine catching on fire. Be AWARE they're liars over there. It seems they don't properly service my car because i'm a woman and I go there alone. read more

The Ford Store - 2020 Ford Purchased at san leandro ford - Car Dealers Near Me - San Leandro, California

The service is good the people are nice,and the staff are friendly working nice only waiting too long!

I bought my new Bronco from The Ford Store San Leandro. The process couldn't have been any easier. My Sales Representative Viva was incredible to work with and I have been working with her since July 2021 on getting this vehicle. She was incredibly responsive to all of my inquiries, receptive to questions, knowledgeable on the process and was very accommodating to work with. Upon my arrival at The Ford Store to pick up my Bronco I was worried about dealer pressure because that is something I have always found distasteful. All I received was friendly and caring service. I was treated like a friend and am extremely grateful. Thank you Viva and The Ford Store San Leandro!!!! read more

The Ford Store - Car Dealers Near Me - San Leandro, California

I should've read these reviews first. Everyone who works here is friendly but whoever's in charge is unfair and greedy. I was charged $1400 to repair a broken fuse which could've been done for probably a couple hundred bucks or maybe a tiny bit more. I brought my car back because my car steering went out and I was quoted $2700 for the parts and $2000 for labor and had to pay $265 for them to tell me this. I should've gone to a different repair shop who would've given me a free quote. I only agreed to pay the $265 for them to tell me what was wrong with the car because the guy there told me that although the other mechanics do a free quote they charge even more for labor which was a flat out lie. I Bought the parts online last night for $750 after tax and I just scheduled the repair elsewhere for a total labor cost of $865 so they quoted me at $4700 and I'm getting it done for $1615. Over here they charge about quadruple or more for parts and charge about 3 times more what the labor should cost. Nothing against the people I personally spoke with as they are friendly but I certainly will never be returning as whoever sets the pricing tries to rip you off hugely. read more

I traded my car for a new one at the LIVERMORE Ford store a year ago. For the past few months, the San Leandro Ford store has been calling me regarding a recall on my old car. I called once to let them know I no longer own that vehicle. Lo and behold, I get another phone call today regarding a recall on a car that I 1.) Do not own anymore 2.) Did not purchase at that location and 3.) Asked not to call about any more. The lady I spoke with was surprised the last time I was at the San Leandro Ford store was 5 years ago. I told her "Yes, because your location sucks." (Another incident happened where I set an appointment for a service and it took them 8 hours to finish and I was "Lucky they got to my car"). This location is terrible. It either needs to close down altogether or hire some competent people that CARE ABOUT CUSTOMERS read more

Ford Service Station saved the Day !!!! Thank you, (travelling/ dead battery/ helpful AAA )and quick Service line and staff at The Ford Store in San Leandro. It has been a long time since I have wanted to compliment and thank the entire staff. It may have been as simple as needing a new battery .. which ran out for the 5th time-out of the blue--for reasons unknown. All the other places managed to work on ABC etc plus diagnostic charge yet overlooked examining and replacing battery WITH PROPER MODEL! After so many issues with the Ford Escape Lemon I got... Just being treated as a priority ... In what could have been an expensive emergency... Was taken care of and in two hours for a reasonable charge I was SAFELY able to get back on road to home several hours away. Ford Service you helped a Senior Citizen! You helped an older Lady!! An out of Towner! Thank you Thank you Thank you. Instead of being upset about this kerfuffle... I'm grateful I am safe ! my car is safer ! Thank you Ford Store Service staff for your excellent and kind help. Thank you for replacing with the approved Ford Battery. I'm not that easy to impress--- this broke through my barriers. All of you deserve a big pat on the back ! I wish I was near this location for regular service.. I would have so much more confidence in my car! read more

Inquired about a Mach-e premium I saw on the San Leandro Ford dealership website on3/20. Worked with Robyn via text and email and made an appointment for 3/22 to see the car and complete the buying process (they ran my credit on 3/21 and said I was good to go). I show up for my scheduled appointment on 3/22 and find out that Robyn was off... Ok, things happen and schedules can change.. The sales lady that met me outside was more than willing to help me out. I show her the stock# of the Mach-e premium I was working with Robyn on and after about 10 minutes of looking for the key, she tells me that the car was sold the week prior. Needless to say I was extremely frustrated, especially because I had driven from Tracy to close the deal. Will not be coming back! read more

This was the best experience I have ever had at a dealership. I called into the dealership in the middle of the workday with an issue I was having with my Ford Transit Connect, the woman on the phone had a wonderful demeanor and was kind and helpful by returning my call after she looked into if they had some parts I needed. She then scheduled an appointment for me at a convenient time when I could drop off my car. When I dropped off my car, I was greeted with smiling kind service folk, and the young gentleman who helped me was personable and answered some questions I had about the vehicle; along with putting in a special request regarding the difficulty I was coming in to fix. They exceeded expectations regarding how long it would take to fix, and I was able to pick it up the same day after they had originally estimated that it would take two. I wasn't able to get off work in time and they allowed me to come pick it up after service had closed, and the sales representatives helped me with the same cheerful, kind professionalism. To top it all off, when I got back to my vehicle, they had washed it free of charge . I don't often leave reviews, but this was such exceptional service that I'm happy to show my gratitude in this manner. Thank you San Leandro Ford Store! read more

I want to say thank you to Owen from the service department, I went in to get an issue fixed from a recall that was done. Amazing customer service & assured the issue was resolved before I got my van back. read more

Ford Service: To save myself time, just read all the other one star reviews as that is EXACTLY my experience! The only redeemable quality of this shitty department is the receptionists! Every time I call they have done their best to get me the answers! Ford needs to reconsider their Service Manager/Department as I have never seen such a shit show! Communication does not exist amongst that team! read more

Great service, helpful knowledgable pros that make you feel great. Honesty and respect best two words to use to describe The Ford Store in SL. read more

Hamid the salesman, Gus the GM and Ron the Finance Manager were a pleasure to work with! They made my purchase of my Bronco so easy. I am in Southern California so the process was done all over the phone and emails. They made it very easy!! read more

The Ford Store - Car Dealers Near Me - San Leandro, California

Took car in for 2 recalls. Made appointment. Waited for 30 minutes in my car. Waited for another 30 minutes in the office. Finally got things started. When I called back later that day they said they didn't have parts for one of the issues but would have it shipped. Called back eat day and found out they hadn't told me they hadn't received the parts yet. Wasted a day with no Communication. Now my transmission is messed up since their service and they have not responded to my messages. They suck. Avoid this service center at all costs read more

I was looking to pre-order a vehicle and sent a request that clearly stated "looking for this at MSRP". I was contacted by Viva Velez who quickly reached out and said it was a $500 deposit, and then wait for the vehicle to be delivered. No games. When I arrived at the dealership to do this I was informed that there is a $15,000 markup. I would not have wasted my time driving over if I was aware of this. She brought over the sales manager Jim Nguyen and read the lead out loud, word for word, looking for this vehicle at MSRP. No one offered anything but apologies and excuses. If you are looking to pre-order a vehicle, go to any other dealership in the bay. At least the other 20 I reached out to were very upfront and clear about their process and costs. I did not find my MSRP vehicle, but I did find one that was $10,000 less than them, right down the road. Don't waste your time with Viva and San Leandro Ford, unless a bad deal and an apology is what you are in the market for. read more

They lied about rotating my tires, upon which I had to go back and call them out on. Also did not reset my oil change indicator. After refunding me the tire rotation fee I paid, Paul let me know they were unable to rotate them due to the tire measurements indicating it would be time to replace the tires and unsafe to rotate. Gee, that would have been very helpful information to have BEFORE I was originally given my car and assured by service member Roberto that the car passed with flying colors on all points of the multipoint inspection. Also, they were originally not even going to hand me the actual results of the MPI, claiming "it would be emailed later". It took me coming in and making these complaints to actually receive the results of the main service I took the car in for. To top it all off, a scratch appeared on my bumper that that the dealership denies being responsible for, citing "it looks old" even though I was able to rub off some of the outer paint shavings with my fingers, indicating this had literally just happened. Was told "they would review security footage" and get back to me. Horrible experience, dishonest, and given the tire situation a safety hazard for me and others on the road due to the lie of service and false information. read more

My car has a flat tire and I paid for wheel and tires and now they don't want to cover that cause was on bolt in the tire what ridiculous are services here Avoid this place read more

The Ford Store - Car Dealers Near Me - San Leandro, California

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