I went in on Monday 09/14/2026 looking for a battery for my 2015 Ford Focus, and honestly had no…read moreidea which one I needed. Patty, the store manager, was so sweet and helpful and took the time to help me pick out the right battery. She even recommended one with an extra warranty, which I really appreciated! The customer service was amazing, and Patty made the whole experience super easy and stress-free. I definitely recommend this store, especially if you're not sure what you need.

They have what I need for basic car maintenance at a reasonable price. The staff have always been…read morevery helpful (e.g, looking up my past purchases etc ) and I never need to wait very long. This O'Reilly's is located on the south east corner of the 16/Potrero shopping center. There is easy parking in the lower level garage which can feel a little unsafe at times, so if you can snag a spot on the street it might be better. Another yelper reported the O'Reilly in the East Bay will install your new wiper blades after purchase. As far as I know this service is not available in SF, but we have Professor YouTube to help with that.

I've only bought a couple car batteries from here. Good price. Great service, the guy is nice helps…read moreme get the right battery. I brought my old battery to return after and everything was very smooth. It's hard to park in the lot. Other than that it's pretty nice. A few people I know order parts from them too.

I spoke with someone about a part for my car. I don't know much about cars so I asked them how late…read morethey were opened. They said to come in they would look at it and if they didn't have the part they could order it for me and let me know once it got in. First of all this place is hard to find. They were very nice when I called back for directions because I was lost. When I got there it was a small place and they guy I talked to was very nice. He came looked at my car and said he didn't have it but would order it and give me a call tomorrow to follow up on how long till it came in. Two days later I realized I didn't hear from him. I called in and he said, "oh yeah. It'll be in I'll give you a call once it gets here." I followed up again a few days later and they still didn't have it. If it would've taken this long I would've gone to Auto Zone. It's been months now and they've never called me. Every time I had to call to follow up with them. The guy was really nice the place looked legit and I really wanted to like this place but their customer service outside of directly was horrible.

Incredibly cheap awesome OEM products for my Honda Civic…read more Shipping was efficient No damage to the products upon further inspection An overall great company to keep in business.

Extremely Dangerous and Reckless Driving - Vehicle #63…read more On October 19, while traveling southbound on Highway 99 in the dark and heavy, dense traffic, the driver of commercial utility van #63 (license plate 9EWA364) followed our vehicle so closely that I couldn't even see the van's headlights. The driver eventually went around us at over 90 miles per hour despite the congested conditions. This was reckless, dangerous, and completely unacceptable driving. The driver's aggressive behavior created serious safety risks for us and everyone else on the road, showing a blatant disregard for basic traffic safety and the well-being of other motorists. Given that the vehicle appeared to be associated with an auto collision company, I would have expected the driver to demonstrate greater awareness, caution, and responsibility on the road.

Overall this location has been okay. But recently 1) The…read moresecurity guard had me leave my bag at the front of the store -- and I am ok with that. But then he went toward to rear of the store and zoned out on his phone --- leaving my bag vulnerable to anyone near the front door. 2) I have a never-used battery. Purchased within the 90-day return period. I tried to return it, with receipt. They said that because I had had it over 30 days, I had to return it to the location from which I had originally bought it. Which is a very inconvenient bus ride away. I've never had a store make me go back to the original location -- in the same city, yet. The Autozone in The Laurel seems to be more professional.

I was on the store 8:30pm and their closing hours are 9 pm, the security guard bock me the entrance…read moreeven that they had to close in 30 minutes, I was on my car for leave and more people arrive to the store and he let them in, I go back and he don't let because he said they are close before they have to, usually the security guards there treat you bad, it's the worst place to go to get parts

After installing the fuse, i consulted you tube again to locate where my vehicle's rear brake…read morelights were. My car's owners manual wasn't useful. By looking at the glare of my brake lights reflecting off the windows of an office, i found which brake lights wasn't working. Disassembling the rear brake set, i found #7443 bulb was needed. Seems each socket uses a different bulb. Going to an Ace Hardware store not helpful. they don't carry this bulb. Went to Autozone, found it easily in the light bulb aisle. $9.99 same price as other light bulbs. Checked out relatively easy. store not busy. Probably the area. Front door was boarded up. Was able to change 1 bulb after some heavy pulling. The other bulb still unwilling to come out. Both bulbs had slightly blackish dust within..one appeared to be still working. Will need to find another window to reflect my brake lights to judge whether they are dead...

Thank you for not ordering my part even after I called asking for an ETA on the order twice…read more "We don't have it in stock" 3 days of taking Ubers just for the customer service rep to tell me the store had never processed the order and requested the item. Their competitor had it for me within a few hours. Luck of the Irish I guess. Worst part is when this location closes they will blame the neighborhood when in reality it's the incompetence behind the counter.

NAPA OAKLAND has helpful, nice and knowledgeable employees. The store is stocked, organized and…read moreClean. Coco

Called the store this morning looking for an upper radiator hose specified for my car. He answered…read morethe phone, said they had 4 available & that they'll hold one for me at checkout. Took an Uber there after work only to find that, the part wasn't on hold, furthermore I'd have to wait 5 days because they would have to ship it from Oregon. WTF! What happened to the one you had on hold for me? Better yet the 4 available? STOP LYING TO CUSTOMERS ABOUT $hit You don't even have available! THIS STORE REEKS OF INCOMPETENCE Better yet $109 Napa Auto Parts $54 Auto-zone plus express shipping!

I came here to retire my car through the state's CAP program and was expecting an unpleasant time…read morebased on all these reviews, but I must say, it was a very smooth experience for me at least. The woman who helped me was friendly and prompt throughout and had been just as helpful on the phone when I called before coming in. There was also a young man working here who kindly led me where I was supposed to go upon arrival. I waited no more than 30 min total for the whole process (Thursday morning ~10:30). For anyone else coming here for the same reason: You can park in the lot out front and then head into the office to the left of the main gate. They don't make you pay the $4 admission since you're not going into the yard. The waiting area is just a couple folding chairs outside and there's lots of flies, but it's shaded and not that bad. The 90 bus is just across the street, and the Coliseum BART stop is along that line or a 15-min walk if you'd rather, since you need to find your own way home.

Place was busy, even on a Monday afternoon. Took in a car to surrender for Bay Area air quality…read moreprogram. Even with all the paperwork and the car meeting all conditions, it was a LONG WAIT... twice. Once to verify all paperwork, then to get a second validation to cut a check, we were told not to deposit or cash for 2 days. STILL, GLAD they were here to help.

I noticed that the add-on items didn't change as promised in the last minute. As a result, I wasn't…read morecompensated anything for the miscommunication. I connected with the sales manager, deposited the money with the boss, and met in person with another person. I thought it was one person, one price. Also, I don't think it was that crowded on Sunday. However, we bought a car for four hours, from 10:45 am to 3:00 pm. I saw advertisements that said you could get a car in one hour or less. Lol

Friendly salesman, Johnny & Jimmy. Process in buying a pre-owned vehicle for me & another for a…read morefriend was very quick & easy. The whole staff were very accommodating.

Staff were very nice and very helpful. They did a good job on placing Bilstein struts and shocks on…read moremy car. Deserved 5 star.

Traded the 23 for the 24 and needed to buy another set of steps. I tried to buy them on line from…read moreRealtruck.com but I was sent the wrong steps. I came over to 4WP, like I did a year ago and got the same great service (David) and the N-Fab steps I wanted. It cost almost 30% more than on line, (full retail pop) but when it comes to correcting problems, money sometimes becomes secondary. I ordered on Monday and the as called to pick them up a couple of days later. This IS a retail shop and you're going to pay for the good stuff. They have installers. There aren't a lot of shops that do what they do here. I can't attest to the quality of mechanic (s) you find here. I would definitely recommend 4WP to anyone interested in modifying their off road rig. They have what you are looking for. The steps installed easily. Real easy. N-Fab has tolerances near zero so it really is a "perfect" fit!

Hi My name is Mona Lisa Vito and I'm a FTR slut…read more This marks the second time I've had to install a battery in the last several months. For all you ladies that don't know how, all you need is a pencil skirt, heels, and a socket wrench. It's a simple process and takes about five minutes to do so. Helpful tips: ~ Return the old battery and O'Reilly's will refund a deposit. ~ Don't electrocute yourself, keep the keys in your pocket until the battery has been installed. ~ Don't worry about your nails, with a socket wrench, you'll barely get your hands dirty. ~ The battery itself is heavy. I had no problems removing it and installing it, but if you do, that's where the pencil skirt and heels come in handy. Good luck ladies!

Customer service is horrible young lady with face piercing doesn't engage with customer not…read moreapproachable I asked for assistance no greeting just what you need I told her made purchase asked for bag and receipt she replied it ain't printing