I haven't bought anything from this place. In fact, I've never even been to this place before. I have no idea what it looks like or what they even sell here. So why am I leaving a review?
Because I've spent all morning calling local places, trying to get some prices on a trailer hitch for my uncle's 2004 Nissan Frontier. Most of the people I spoke to have been friendly, giving me quotes and things. But Dave here at Parts Express went above and beyond customer service -- even when there was no guarantee that I was going to buy from them. He even recommended another place to me by giving me their phone number and told me to use his name and business as leverage (but not their name, since he "wasn't allowed to tell [me]," haha).
He asked me questions about my uncle's truck that I had no idea how to answer (I'm one of those people who're like, "It's a car. It needs gas. What else do I need to know about it?"). Instead of getting frustrated, he actually helped me look up information the information that I wasn't sure about and even went so far as to call "some guys" to confirm the information for me to help my comparison shopping easier from that point on. He would ask me something, I would have no idea, he'd call "some guys," then call me back within five minutes with an answer. It was great!
Seriously, he had me laughing and, if I ever need a question about cars answered, I'll make sure to go to them again. We unfortunately ended up buying our trailer hitch from another place, but I'll remember Dave and Parts Express for the next time we need anything else! read more