NAPA OAKLAND has helpful, nice and knowledgeable employees. The store is stocked, organized and…read moreClean. Coco

Called the store this morning looking for an upper radiator hose specified for my car. He answered…read morethe phone, said they had 4 available & that they'll hold one for me at checkout. Took an Uber there after work only to find that, the part wasn't on hold, furthermore I'd have to wait 5 days because they would have to ship it from Oregon. WTF! What happened to the one you had on hold for me? Better yet the 4 available? STOP LYING TO CUSTOMERS ABOUT $hit You don't even have available! THIS STORE REEKS OF INCOMPETENCE Better yet $109 Napa Auto Parts $54 Auto-zone plus express shipping!

Overall this location has been okay. But recently 1) The…read moresecurity guard had me leave my bag at the front of the store -- and I am ok with that. But then he went toward to rear of the store and zoned out on his phone --- leaving my bag vulnerable to anyone near the front door. 2) I have a never-used battery. Purchased within the 90-day return period. I tried to return it, with receipt. They said that because I had had it over 30 days, I had to return it to the location from which I had originally bought it. Which is a very inconvenient bus ride away. I've never had a store make me go back to the original location -- in the same city, yet. The Autozone in The Laurel seems to be more professional.

I was on the store 8:30pm and their closing hours are 9 pm, the security guard bock me the entrance…read moreeven that they had to close in 30 minutes, I was on my car for leave and more people arrive to the store and he let them in, I go back and he don't let because he said they are close before they have to, usually the security guards there treat you bad, it's the worst place to go to get parts

I stopped by to drop off a donation at Goodwill on MacArthur in Oakland and, lo and behold, there…read morewas an AutoZone right next door. I've been meaning to replace the original battery in my SUV, so I took it as a sign and decided to stop in. This turned out to be the best AutoZone experience I've ever had! A million thanks to Ms. LT for taking such great care of me. She was knowledgeable, friendly, and took the time to recommend the best battery option for my SUV without any pressure. Her customer service was outstanding from start to finish. The best part? She even installed the battery for me! That level of service was completely unexpected and greatly appreciated. It's rare to find someone who goes above and beyond the way she did. Thank you, Ms. LT, for the amazing and phenomenal service. You've earned a loyal customer, and I'll definitely be back for my future automotive needs. Highly recommended! Cheers!

Easy to find stuff and workers were helpful. I was after lightbulbs and had no clue how to look for…read morethem or anything . That being said I was on my way home with bulbs in 10 minutes and installed them at home in 10 more minutes.

I haven't driven my commuter a lot during CoVid, and after staying home for the holidays, car…read morewouldn't start. After a jump, I drove straight here to this O'Reilly to have the battery checked. Aasim was polite, asked all the right questions, came right out with the meter and did the check. Clean bill of health for the Honda, just needed a long drive to charge the battery. I was impressed with Aasim so I came back inside afterwards and made a purchase for a different vehicle. People like him with a good attitude are what make the world great, and I would come back to this O'Reilly, if not for him, then for the positive experience at this location.

zero star bad service lazy don't wanna pick up the phone when you call overall need better…read moreemployee. And they make you leave one star for the review to be seen or read. Smh

Excellent ! Best place to buy an alternator ! I bought an alternator for my 2002 Jetta and they…read moreinstalled the same day ! They charged me rebuilt price for a brand new unit, the price was about 50 dollars cheaper than AutoZone and the service was perfect . If you need an alternator I would recommend this place any day ! I also had them order other car parts for my car, which they promptly installed the same day. Defiantly recommend this place!!

Was referred to them by a friend...they instantly found out what was wrong with my car and fixed it…read moreand even went out hisbway to get the part from san leandro...I would definitely come back.

I had a pretty good experience, so thought I'd give these guys a quick shout out!…read more I had a torn windshield wiper. I've never gotten them replaced before nor did I realize people replace these things every 1-2 years lol whoops. This guy Martin was patient and helped explain my different options - there was basically a cheap, middle tier, and high tier option. He was honest and said the cheap one works just as well and he uses it. I wanted to splurge on my cleanest window life so I went for middle tier lol! It was like $65 for the two windshield wiper replacements AND best of all, he installed them for me and they do it for free. Overall, I was in and out quite efficiently! And quite pleased with my new Bosch Icon wipers which are really quiet and smooth, they work great!

Excellent customer service from Terrance helping me with my windshield wipers purchase. Also,…read moreGerardo for installing my wipers and showing me how to attach them. Good customer service, friendly, professional and efficient! Would definitely come back!

Hi My name is Mona Lisa Vito and I'm a FTR slut…read more This marks the second time I've had to install a battery in the last several months. For all you ladies that don't know how, all you need is a pencil skirt, heels, and a socket wrench. It's a simple process and takes about five minutes to do so. Helpful tips: ~ Return the old battery and O'Reilly's will refund a deposit. ~ Don't electrocute yourself, keep the keys in your pocket until the battery has been installed. ~ Don't worry about your nails, with a socket wrench, you'll barely get your hands dirty. ~ The battery itself is heavy. I had no problems removing it and installing it, but if you do, that's where the pencil skirt and heels come in handy. Good luck ladies!

Customer service is horrible young lady with face piercing doesn't engage with customer not…read moreapproachable I asked for assistance no greeting just what you need I told her made purchase asked for bag and receipt she replied it ain't printing

I've only bought a couple car batteries from here. Good price. Great service, the guy is nice helps…read moreme get the right battery. I brought my old battery to return after and everything was very smooth. It's hard to park in the lot. Other than that it's pretty nice. A few people I know order parts from them too.

I spoke with someone about a part for my car. I don't know much about cars so I asked them how late…read morethey were opened. They said to come in they would look at it and if they didn't have the part they could order it for me and let me know once it got in. First of all this place is hard to find. They were very nice when I called back for directions because I was lost. When I got there it was a small place and they guy I talked to was very nice. He came looked at my car and said he didn't have it but would order it and give me a call tomorrow to follow up on how long till it came in. Two days later I realized I didn't hear from him. I called in and he said, "oh yeah. It'll be in I'll give you a call once it gets here." I followed up again a few days later and they still didn't have it. If it would've taken this long I would've gone to Auto Zone. It's been months now and they've never called me. Every time I had to call to follow up with them. The guy was really nice the place looked legit and I really wanted to like this place but their customer service outside of directly was horrible.

6/2/25 - THANK YOU CYNTHIA For your help this evening!!!!!…read more Let me start from the beginning. Today was a disaster my dryer went out. I packed my autistic child and all of my wet clothes to the laundry mat. While the clothes were drying I didn't know that my light inside the car was on. When it was time to leave my car wouldn't start. Thank goodness right across the street there was an autozone. I went in not knowing anything about jumping a car where to put the things. Sorry don't know the name, very spoiled by my late husband, god rest his soul, to not have to do anything related to a car. Anyway I walk in, in a panic and got a device to jump the car but of course I did not know how to do it. Cynthia offered to help me when she got off of work with her own device since the one I bought was not charged. I waited until she was off trying to keep my autistic child happy and calm. She came across the street and jumped my car and I couldn't thank her enough. Thanks to Cynthia I now know how to jump my car, and I have the device that I am charging right now. Just in case the manager doesn't see this review I will call tomorrow morning to make sure that they know their employee went above and beyond for me and I really appreciated it!

I was in Alameda and I needed to pick up a quart of oil, as I always like to keep an extra quart in…read moremy trunk just in case I need it!! Small parking lot on the side of the store. The store was pretty empty, and the oil I was looking for was readily available. A quick in and out, very convenient!!