We actually chose to contact Lani based upon another Yelp review, specifically that in addition to installation that she would able to help us select a carpet, cutting out the step of venturing out to a vendor, figuring out delivery, etc.
Lani was prompt in responding to an email inquiry and we set up a phone call appointment then a home visit shortly thereafter.
During the initial home visit Lani took measurements and made some recommendations regarding padding and carpet selection based upon our needs. Two days later she sent a detailed work estimate that was better on cost than we expected. We accepted the offer and requested a quick install. She was able to accommodate later that week.
Her work crew was prompt and efficient. They removed and disposed of all old carpeting, performed a flawless install, and cleaned up after themselves, leaving just the remnants from our carpet selection. They used less padding than expected, and because the padding is usable on other jobs, Lani provided us a refund for the unused amount.
That's the details, but here's the sense of quality and customer care: Lani arrived exactly on time to each scheduled meeting. Her work crew performed a flawless installation. Her work crew cared about the property, ensuring that it was left better than they found it. She only accepted full payment after a careful walk-through after installation.
It's evident that she is concerned about the conduct of her crew and how it reflects her business and the industry. She cares that her business reflects professionalism and that her customers are satisfied. It's evident that she's devoted to providing customers with the best overall value for their money. In my view, value is more than cost--it's the whole package, how you're treated and cared for as a customer.
Lani gets it. We highly recommend The Flooring Lady. read more