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    The Fireplace Element

    3.4 (78 reviews)
    Closed 10:30 am - 5:00 pm

    Services - The Fireplace Element

    Door repair

    Fire heating system inspection

    Fire heating system installation

    3 More Services

    Fire heating system repair

    Fireplace insert installation

    Fireplace insert repair

    The Fireplace Element Photos

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    Gas valve that has an 8% leak, per city of Palo Alto. no other leaks
    Paige P.

    I called Corinne to let her know I was coming in. When I got there Corruine indicated she was busy and I waited about 15 minutes for Tristan behind the counter to help me. I was very open and honest about the servicing I needed on our 20-year-old vented gas logs and burner - a simple replacement gas line valve. I spoke with Tristan at length (30 minutes) about our specific needs for cleaning and service and provided multiple pictures and explained the unit was in working order - we just had a leak from the emergency valve. I was quoted a rate of $375 and scheduled. I got an email from Corinne the next day canceling the appointment indicating they would not service my unit. Given that 1.) the unit was already in working order and 2.) only needed a gas line replacement, and 3.) they indicated a cleaning was included in their price, and 4.) I called before I went in person and spent a lot of time deciding to replace the whole unit or just repair the line, this was an incredibly disappointing and upsetting experience. When I do replace the unit, I will not be doing so with The Fireplace Element. FWIW, after receiving the cancelation email, I called F&S FIREPLACE SYSTEMS and they quoted me $275, $100 less than the canceled quote from The Fireplace Element and am scheduled for next week.

    Finished fireplace!
    Cheri S.

    We are so lucky to have found Corrine and have them build and install our beautiful electric fireplace, granite and mantle. They are masters at what they do and I highly recommend them!

    Complete end-to-end service to provide and install fireplace and hearth. The result is fantastic! It is hard to find a natural stone fireplace, and even harder to find someone to install it. Gerard did it all, and even reworked the baseboards and flooring around the fireplace for a complete finished result. I cannot emphasize enough how unique it is to find someone who will both provide and install a natural stone fireplace. The quality and level of service are unmatched!

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    12 years ago

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    11 years ago

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    11 years ago

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    Corinne P.

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    11 years ago

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    Corinne P.

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    10 years ago

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    7 years ago

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    17 years ago

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    12 years ago

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    16 years ago

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    12 years ago

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    9 years ago

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    11 years ago

    Great owner great products all reasonably priced and good value for money. Will come back for sure. Highly recommended.

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    15 years ago

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    Page 2 of 2

    Ask the Community - The Fireplace Element

    Review Highlights - The Fireplace Element

    Gerard did it all, and even reworked the baseboards and flooring around the fireplace for a complete finished result.

    Mentioned in 21 reviews

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    Residential Doors Installation - 1/06/24
1st installation of 2024

    Residential Doors Installation

    (33 reviews)

    Alfredo, Response time was on point. Professional, kind and knowledgeable…read more Alfredo Fixed my front door to close correctly and making my home safe. Alfredo explained to me why this door of my had not been closing correctly. He installed the proper screws needed for my door jam. I did not need to worry about my door opening with the wind or never closing properly. So grateful. Amazing gentleman. Safe and sound

    Alfredo is a top notch professional and the right man for the job!…read more I started this project with an odd request. I wanted a bifold door that opened 180 degrees. I have a limited size office space and found it annoying that my door was taking up almost 3ft of wall! So after some Googling I found a door that would solve my problem for my niche space. I recieved quotes from a handful of people, all of which were uncharging me for expensive custom door hinges or trying to offer alternatives which would not fit the space. When I sent the project request to Alfredo, we discussed the project in detail and, while he had never done this style of door before, assured me it would not be any more difficult than any of his other interior door projects. On top of that, after discovering that my current door was solid wood, he said we could simply reuse it and save me some money. He picked up my door, took it to his shop, and came back later that week to install it. He went above and beyond what I had envisioned and even repaired the old holes from the previous door installation (the door was preciously installed on the other side of the frame. I could not be happier! Next time I have an interior door project, Alfredo is my guy! Thanks again! Boom boom!

    True Glass - Shower door installation

    True Glass

    (26 reviews)

    North Valley

    Excellent experience with True Glass!…read more True Glass recently installed this new steel side garage door, adding a cat door to it. I will contact them again for my future home improvement projects. - Fair and Competitive Price: I took 5 bids from Yelp providers - Timely and Efficient Great communications, flexible schedule, clean, thorough and thoughtful Best Part? Great workmanship and attention to detail. So now my family is a highly satisfied customer. This was the result we wished for. Please contact Richard, the owner of True Glass for more information today!! Ten Star service!!

    My experience with True Glass was extremely disappointing. I contacted them because I needed the…read moreglass installed as soon as possible. A representative came out, took measurements, and provided a price quote. I confirmed the price and asked about the delivery timeline, and he told me it would be ready in about a week. I told him - "Sounds good". Based on that conversation, I reasonably assumed the order would be placed, as I was not asked to formally confirm, sign anything, or provide a deposit. I was fully prepared to do so if requested. I thought maybe he will ask to pay once he delivers the door. However, when I followed up a week later, I was told that the glass had not been ordered and that I should have explicitly placed the order or followed up multiple times. This lack of clear communication and accountability caused unnecessary delays. Unfortunately, I would not recommend this business based on my experience.

    The Fireplace Element - fireplace - Updated May 2026

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