I'm writing to share some feedback about a disappointing experience during breakfast this morning…read more
Our reservation was for 9:45 AM. I arrived at 9:40 AM and was seated, and the rest of my party arrived by 9:50 AM. From that point, no one offered us water, coffee, or asked if we'd like to start with drinks. After waiting roughly 15-20 minutes without anyone taking a drink order, water was finally brought to our table.
During this time, we noticed another table -- seated after us -- was greeted, offered drinks, and had their food order taken within about five minutes of sitting down. This made the wait feel especially pointed, since the restaurant only had three occupied tables at the time, so it didn't appear to be a matter of being short-staffed or overwhelmed.
When the server brought our water, she mentioned she'd return to take our order after helping move a table (during which the male server injured himself). Once the table was moved, however, he did not come to our table at all -- we watched him take orders from other tables while we continued to wait.
By this point, we had been at the table for over 30 minutes without so much as a drink order taken. After a few more minutes, we made the decision to leave.
When we let the server know we were leaving, she explained that the other server "probably didn't realize we were there." Respectfully, this didn't feel like a reasonable explanation -- we had been seated for over 20 minutes, were clearly visible, and he had walked past our table multiple times, including while moving the table nearby. I would have appreciated the team simply acknowledging the delay and apologizing, rather than offering an explanation that didn't match what we experienced.
I want to be transparent: given that our group was young and entirely Asian, and we watched another table be served promptly right after us, it did leave us wondering whether we were treated differently. I recognize this is a sensitive thing to raise, and I don't say it lightly -- but it's the honest impression the experience left us with.
Having worked in the restaurant industry myself, both as an owner and a bartender, I understand that mistakes and oversights happen, especially with unexpected issues like an injury. What matters most in those moments is how a team responds -- acknowledging the delay, apologizing, and working to make it right. Unfortunately, that didn't happen here.
I'd genuinely appreciate all guests being given the same level of attention and respect, regardless of background. I hope this feedback is useful in improving service going forward.