Had an awesome first experience selling. Brought about 12 older-ish DVDs in and they took about 5 or 6 I believe. I didn't expect them to take the ones they took. The gentleman who explained the process to be me was extremely helpful and friendly. I should've asked for his name. Customer service was A+ & I'm pretty content with the turn around - I didn't expect much $$ in the first place. Its better than sitting on my shelf & collecting dust! read more

These guys are all about customer service! I had spent the better part of the day looking for a Nintendo 64, when a friendly Gamestop employee pointed me in the direction of this store. Much to my chagrin, I realized that they had been out of stock for quite some time. They indicated that I might have some difficulty procuring such an item, as they haven't been commonplace since Clinton was president. Hell of a guy. Anyway, despite my strange request the two gentlemen on staff pointed me towards two other videogames I might enjoy: Black Bass Pro Fishing and Clue, the video game. Even long after a sale was made, they continued to chat with me. They even brought me up to speed on the legal situation involving Johnny Depp and his wife. Nasty stuff. All in all this is a great place if you're looking to buy a video game or even have a chat! Make sure you wear your hiking boots, however. The good folks in charge of this area have torn up the sidewalk with construction work, and quite unnecessarily might I add. read more

This the place to find hard to stuff and I've got to say the prices are reasonable and the staff are friendly and they're very helpful with there customers and they keep the store very clean. I would recommend to all who can burn time and maybe, just maybe you'll vfind a gen that would be worth your while. read more

Came here solely for vinyl, the selection was tiny....but organized alphabetically. They had a mix of old classics and new vinyl, I noticed a lot more new hip stuff though. What's super awesome is that I found The Dresden Dolls 2014 RSD colored vinyl for 15 bucks!! This was REDUCED! I've been searching all record stores in my area (in LA) and never find it...saw on eBay people were selling it for $70 or more. I don't know what this fantastic piece was doing being neglected, but I'm more than happy to give it a good home :) it's like stumbling upon buried treasure, so this place was totally worth checking out in my book! read more

Wow, this place is a gem! Most people go here for DVDs or video games, and their selection was great. I bought two DVDs for under $10. There were a lot more that I didn't have time to look at otherwise I would've probably bought lots more. But, what I don't think people talk about a lot was their record collection. I love Reckless Records, but I have been disappointed by their selection recently. The Exchange didn't let me down. There was a good mix of classics and new, as well as vinyl from the past few years. There were so many albums that I wanted, but my big purchase was a $6 Ryan Adam's 1984 7 inch album. Next time I'm in Chicago, I'm coming back to the Exchange. read more

Great places to get video games and movies. I never sold anything here, but they always have a huge selection of merchandise available.

This place was awesome! Nice to walk into a retro game store and seeing all the old game systems and games still going hard. Was actually pretty nostalgic . What's nice that everything is in alphabetical order, so it's pretty easy to find what your looking for. Purchased 2 products and I was absolutely satisfied. Thanks guys!! read more

The Exchange - Pokemon stadium 2 and transfer pack - Music & DVDs Near Me - Chicago, Illinois

This is THE place for retro gaming. Reasonably priced games. Of course, the more popular titles cost a bit more. They got games, vinyl, dvds, blu-rays, cassettes, etc. A place for nostalgia. I took off two stars because I returned a game that wasn't working on my console. No problem --- they gave me a refund. Which is great. However, I found the same cartridge a week later back on the shelf lol. To me, it looks like they're trying to get another sucker to buy it, which is not cool. I don't like that. But hey, that's a hustle right there. Why discard a non-working game when someone else could buy it. *shrugs* read more

I'm a big fan of used CD shops and I came across this place a few months back. I'm into metal music and they have a really NICE metal section. Only problem is everything is really overpriced, including video game and their DVD selection. Still, I've picked up couple albums there and I will continue to go there since people are dropping off quality metal albums every now and then, lol. read more

The store is great and the video game selection is spectacular. I came in wanting to buy a PS4. I saw they had a good amount to choose from, But I didn't feel like buying an PS4 pro because of lack of bad bitches. I had a urge to flex out my huge wad of s, but as soon as I entered I was immediately disinterested. read more

The store is definitely a candy land for gamers. From the newest release to older nostalgic games like games on the NES or Atari 2600, the collection was nothing short of impressive. Paul, the staff there was quite willing to accommodate us in finding the cult classic Katamari Damacy, and in addition, pulled out a PS2 from their display case to check if the CD still works. The other staff members were also responsive and hilarious and gave great recommendations. Would definitely come back largely due to the staff and collection. read more

The Exchange - Katamari Damacy! - Music & DVDs Near Me - Chicago, Illinois

Went here twice spent $100 on PS2 games each time I was shopping for myself happy experience. A bit daunting have a person stand next to you while you make your stack tho. Also I was told they only sell used games with books and cases-80% of the time it's true. Went there a 3rd time to buy my little brother $100 of PSP games. There was a guy behind the counter very smug couldn't give me a quote on what he would give me for a N64 game (I have 4 of-I laughed when seeing there price) yet he selling it for 60$ used... He couldn't even ballpark the price you would give?!? 1/2 of $60, 1/3 of $60, a dollar??? I bought them for $10 at play&trade... Then my brother wanted a game that had no case I ask if they could cut $2-3 bucks off (how would I store it/know it that game without it's case???), I was going to tell my bro he could get a few more the stack was about $75 at the time I still wanting to grab more to add up to my $100 bill in my pocket-and the man behind the counter said smugly "no price is the price". I push the games towards them said no thanks, good bye. You can get RETO GAMES CHEAPER used or new on EBAY with cases & books. Without cases even CHEAPER then air. (They even have custom aftermarket plastic cases to protect any old cartridge games for $8, laser printed logo looking as official as a PS4 cases) I only went here to support local businesses and get the game the same day. But paying a meter or taking a CTA is not worth there shotty customer service, over priced goods, & the fact there no real reason to go here. Save your time & money eBay from the comfort of you couch for less money & no stress. Seriously who goes here buying $100 worth of old games? If each person does then more power to these snobs. I'm taking my Franklins back to eBay to be respected. According to them I got a fort nocks on a shelf at home.. 60$ for a N64 games used with no cases or booklet wow unbelievable.. read more

I really love this place. As a huge movie buff, I could literally spend hours here just browsing their selection. This place has an awesome selection- Everything from mainstream Hollywood hits to hard to find gems. What is really cool is that most titles have multiple copies (some even with 5-6 of the same title). This is awesome because it ensures that you can find a copy of the movie you want AND the prices will generally be lower due to the availability of the title. They also have a great selection of video games, gaming consoles, action figures (yeah, it's happening!), and other great items. Oftentimes they have very new releases already for sale. I saw Identity Thief there last weekend and it had just came out a week or two ago. A great way to get new releases at a much lower price than the big box stores and even Amazon. I have never sold any items here, so I can't comment on that aspect of the store. Though I can imagine they are pretty fair considering the excellent way they run their store. Definitely check these guys out! read more

They sold me a used playstation 3 without a remote in the box (as advertised) that did not work with an hdmi cord. I brought it back, and they told me that the console did in fact work and that it's my fault there is no controller in the box. Finally, they NEVER accept returns for game consoles that are functioning. I pointed to their return policy, posted prominently near the cash register, which states "Returns require a receipt" and that "There may be a restocking fee." I asked how there could ever be a restocking fee or the need for a receipt if they never accept returns. He said it doesn't matter what the sign says, no returns is store policy. I left the equipment there, despite his protests. They can fight this one with Chase bank; the charge is already off of my credit card, so no sweat off my back. But I wonder: how many of their customers return once they've been treated this way? read more

Sure they have a lot of options when it comes to games, dvds and music. However, don't expect to get much money back for turning in your merchandise. I turned in 2 Blu Ray DVDs and 3 Playstation 3 games and only got $20 in store credit. I also had to wait 30 minutes for said transaction (the time before I attempted to sell my items they quoted me a hour wait). So if you don't mind waiting around for 30-60 minutes to have them rip you off, then you will love this store... read more

the store have quite some nice used stuff that you can get for cheap, but this is my experience i went there and bought a console and games for a total of $326 when i went home i noticed some of the games were in bad cheap and i just decided to return them just couple of hours later in the same day. the lady JB wasn't friendly as she was when i came to buy, she wasn't nice to me at all and didn't wanna give me my money back, but instead she proposed me to buy back the merchandise from me and she proposed me $15 for games i have bought just few hours earlier $50 and ended up by giving me a store credit of value of $30, she didn't wanna take two games because they did not have a price tag because the never put it in those items. so i end up with a $30 store credit that i will never use it because i'm just a tourist, i will not advice this place for people if you want cheap stuff go on craigslist or eBay this place wont appreciate your business and all the want is money not costumer satisfaction i would have spent more money if they were nice to me and give me money back but no, money is more important for them you definitely need to check items before taking them Most CD/DVD are scratched they tell they give you warranty but they will find the way to come up with stories very bad costumer service, no appreciation read more

I love this place. I've only sold there, but I've never walked out completely disappointed with what they've offered. MUCH better offers than GameStop. As for their selling prices, they too, are better than GameStop. I've found my new resell/buy game store. read more

Kid in a candy store. I just scored Star Wars IV,V,VI box set and the first season of True Blood mega cheap. I would have bought about 20 more things if I wasn't in such a hurry. read more

This is my favorite place to DVDs and VHS tapes. Yes VHS Tapes! (I still own a VCR built into my TV) They have a huge choice of $1 DVDs and tapes in the back. Their regular priced DVDs are always cheaper than everywhere else. Everyone who works there is nice and helpful. They also sell CDs, electronics and video games but I come for the movies. I have also sold my Playstation 2 to them and the process was easy. I have also sold them DVDs and they give a good amount of money for your used DVDs. read more

This place is pretty awesome. Cheap, used CD's, DVD and games, cant beat that. The staff was really efficient, no lame "cooler than you" attitudes which was awesome because I was able to get in and out quick, and didn't feel like slapping a scenester after wards. Also, I do believe in supporting the old school record stores (Reckless), but I don't see why you cant support both. I will. read more

This is a great store to find CDs on the cheap. I often find a lot of stuff from the 90s. The only bummer is that they had a lot more dollar CDs when they first opened. read more

What a great store. The staff seems really friendly and knowledgable, and they seem to have a great selection of everything! Music, movies, and games for all the consoles. The prices seem really great too. read more

I remember these guys from Pittsburgh and was THRILLED to see them open a store in Chicago. Whats not to love. Finally a place in Chicago to find music, movies and games at a great price. Oh, and you can trade stuff in too. Did I mention how easy they are to work with on trades. Plus, the staff at this location is simply outstanding. They know their stuff and deliver some of the best customer service in the city! I didn't even mind fighting the traffic and searching for parking in this hip, trendy neighborhood to get there. Although most people can just ride the Blue LIne to the Damen stop - from there it is a short walk to the store. You'll pass that "other" music store on your way, but keep walking. The Exchange is a great addition to this neighborhood. They also have another location on Belmont -steps from the Red Line. read more

This is THE ONLY place I go to satisfy my film fix. Love this spot! Don't Sleep on em, SUPPORT em!

I love the store on Belmont, but this Milwaukee location has that one beat. So much selection at great prices, and being a game collector I always find something to pick up at a steal. Nice employees too. I chatted about Dreamcast RPGs with one dude behind the counter for a few minutes and that sealed the deal. A lifelong fan. read more

Been here plenty of times and always finds something that sparks my interests. Everything is very well and clearly organized. And the prices are usually better than GameStop. The only issue I have is there isn't easy parking and sometimes I have left because I can't park. :/ I'll always try them first before any other place for video games or unique toys. read more

Why did it take me so long to find this store?? Well, it's probably a good thing it did, because I would be even more broke than I am now. This store is every video game and movie lover's dream. They have games (and RARE ones) for all systems and thousands of used DVDs for sale. They're all in good condition, very well organized, and the prices are great! The store is clean and the staff was very nice. This will be the main reason I ever return to Wicker Park and its worth visiting, but set aside some time and money to do so. VERY cool place! read more

I love this place they have every dvd imaginable and if they don't they could get it from another exchange. They gave every game system. I was looking for a original super Nintendo and they were the only place I could find it and the price was a pretty good deal. The employees are pretty friendly and knowledgeable. read more

The Exchange is a wonderful place to buy or sell video games and accessories. Don't look any further because this business is friendly and fair. As far as selling your items, this place leaves gamestop in the dust. I stand by the 5 stars that I gave them and I will send all people there who inquire of a place to buy or sell. The employees are top notch and so is their inventory.....Love love love this place! read more

Love this place I bet I'm there once a week. Great workers very friendly . Let's just say I'm the Norm peterson of this place they all know my name. read more

You can trade in your games,movies, or just about anything electronic. They had some old ipods there for sale and some very old video game consoles. They take in used ones as well. First time here and got here late but will come back to buy some blue ray movies. read more

Good selection, decent prices and friendly staff. Need I say more?

I love coming here to always check the toys, recently bought the last 2 killer klowns from outer space toys and for an incredible price.. They are always friendly and have new merch every few weeks or so, so I'm looking forward on what's the next horror/sci fi toy I'll be snagging up next. read more

From video games, to bobble heads, to movies...dirt cheap! I stumbled on this new and used store within the first few weeks it had opened. I was instantly impressed. DVDs as low as a buck! (on selected titles) Cd's in the same price range. In a world that is using all of it's natural resources, the Exchange has something for all your entertainment needs! Friendly staff and lots to choose from. If you've never been, I would strongly suggest checking this place out. Only a few stores down from the infamous Reckless Records...but still a GREAT store. You won't be disappointed and I am willing to bet...you'll come back again and again! read more

I like this place but today i was disappointed. You had all the lights on inside and you're open sign was lit but you had the shudders down.

I love any place that will take all the crap I don't want whilst paying me money and not shaming me for owning said crap. Bravo!

Amazing selection, super-reasonable prices and it just feels good to support local business (I think it's a franchise but a locally-owned one!). I was impressed. What's really great is that you kind of wander the aisles and find things you haven't thought about in years! It's hard to resist... and it is the single most compelling thing about brick-and-mortar stores above the online shopping experience. The folks were really nice and helpful. I am worried that I will become TOO frequent a customer... read more

Great place to get CD's and DVD's in the city. They have really low prices and a big selection. The staff is also knowledgeable and really cool about helping out. I've asked for a few DVD's that are pretty hard to find / rare. The staff will look up in their little system, order it at a great price and call me on my cell when its ready to be picked up. They also make great suggestions. And I always buy used. read more

Love this place! Always stop by for DVDs and some games. The customer service is awesome here. I trust them better than GameStop. I'd sell my stuff here too since they seem to give a more reasonable price. They have more variety of things too...such as games (PC, Xbox, PS, game cube, etc.), DVDs, CDs, and comic books. I can spend hours in this store. Highly recommended! read more

I came in tonight to purchase a pair of headphones. The associate at the counter was very friendly and helped me right away. As I was about to leave I then decided to take a chance to see if they carried a game that I wanted to purchase for a gift and a guy working helped me right away. Very friendly and knowledgeable and made my shopping very very easy. I will definitely be back for my electronic and music purchases. Thank you read more