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    The Escape Game

    4.9 (44 reviews)
    Open 8:00 am - 12:00 AM (Next day)
    Updated 2 months ago

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    Jannette R.

    Located by Theater Entrance. Great mall. Email communication was great for planning event & was given promo for birthday girl. TYSM Milpitas ! 8 total for birthday celebration. Make sure all of the consent forms are done prior to event for a smoother check in. 4 girls arrived on time & I Planned on arriving 15 min earlier with 4 girls but had an issue when 1 gal was late from Oakley . I called to let them know we were running late by phone, advised as long as 5 min after scheduled time was ok. Great communication by text & we made it on time - Woohoo The girls had a fun time & almost escaped. They chose prison break which was rated one of the hardest one. I did not have to chaperone inside since all were 15 yo & up but I did have to hang out close by if any issues. They Would love to do again some day.

    Marc T.

    Had an amazing experience at this location! My friend and I did a 2 person game of their second hardest game, the Heist for 12:20 pm on a Saturday. We checked in early and waited for our DM to reset the room. It's a great space with lots of merchandise. They have about 6 rooms and each escape has unlimited hints. It's an interesting concept in which you can bring phones with you and search up anything. You can take photos and videos as well, so different from other escape rooms. The Heist was incredible with challenging puzzles both physically and mentally. We managed to escape with only 2 players Can't wait to come here again!

    Available rooms 6/20/25
    Michael F.

    It was my wife's first escape room, and the kids 9 & 12 second (my third). Cosmic crisis was pretty immersive, and the kids really enjoyed it. We will definitely be back to try some of the other rooms in this location. We were able to complete the room without hints in just under an hour. Parking is at the mall, so it's conveniently located at entrance 6 near the theater/outback steakhouse.

    Clues leading to more puzzles!
    Pallavi P.

    Had an amazing experience for The Heist game. 3 of us walked in on a Sunday evening and were able to play this game with just us in the group. The clues are on point and test different types of puzzle solving skills! The game keepers are helpful too! Elyssa was great! A fun game that I'd definitely recommend! Will be back to try their other games!

    Escaped! No hints :)
    Alisa B.

    So much fun! Staff were super informative and kind. Made it easy to follow the game for sure. I also showed up 10 minutes late. (it's easy to get lost in Great Mall)... but there were no problems checking in! My group of four did "The Depths", which was very quirky and unserious. I loved it! Underwater, science, and sealife related. Straight forward and not too difficult. My team didn't even need a hint. Perfect for beginners.

    Escaped Gold Rush with 21:03 to spare.
    Aileen G.

    Played Gold Rush with 8 people at this location for Preview Day. Most of us have done escape rooms before. My family has done two rooms in Honolulu, Hawaii and one in San Diego. Overall, the Escape Game does such a great job with their rooms. Need to go with the mindset of thinking outside the box with some of their puzzles, but having a few rooms under your belt does help. We made it out with 21:03 to spare and asked for no clues. Having 8 minds helped. The only thing I don't like is that it is possible for others to join your group if you don't have 8 people already. This happened with one of our games in Honolulu. But overall, we'd go back to this location.

    Timelines
    Emily M.

    Favorite escape game I've played! I enjoyed how we were able to unlock clues and rooms and having written clues on the screen was super helpful. The employees were super friendly and we'd love to come back again!

    The heist
    thuy n.

    We had a great time. Staff were awesome as well. Perfect for any event or just for fun. Highly recommended.

    Beat the clock with 10:06 left great game guys

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    1 year ago

    Great activity for the family, would try again with another room. Rare to find something 3 generations can do together

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    Ask the Community - The Escape Game

    Review Highlights - The Escape Game

    Took a bunch of kids here to try the Cosmic Crisis room and it was a lot of fun.

    Mentioned in 4 reviews

    Read more highlights

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    EDscapade Games

    EDscapade Games

    (590 reviews)

    North Valley

    I've gone to EDscapade at least 10 times over the past years and every experience has been superb…read more Tonight tho was another one and our game master was the main star of hostage. I've done hostage 80 percent of my trips here and this is the first time meeting the guy on the poster. He was definitely a great gm and funny too, and definitely catered to helping scare our group of friends that never been to an escape room before. Really hope to continue bringing more people here in the future and excited for the many other experiences that's soon to come. Best horror escape room in the Bay Area!

    I find it absolutely wild that this place has nearly 5 stars on Yelp. The puzzle flow is confusing…read moreand/or non-existent, partially because it's not obvious what is a "main quest" puzzle and what is a "side quest" puzzle and therefore it's super easy to get sidetracked, and partially because the tech is so poorly maintained that it's not obvious if you actually solved something correctly or if the GM just felt sorry for you and let you progress forward. A lot of the parts of the room are just straight up broken (like missing hooks) or look broken with chipping paint or loose screws. Even GM-controlled devices like music volume and other tech don't work properly and caused us to have a frustrating experience. We did think it was kind of fun to do non-puzzle things to solve clues, but with everything else working as poorly as they did, that didn't make up for the rest of the room.

    Off The Couch

    Off The Couch

    (266 reviews)

    Had a really good experience with a few workers here. Amita was very friendly to interact with and…read morein no small part was the reason why on the day we planned to only do Chapter 2, we spontaneously decided to also do Chapter 3. Sorry, I can't remember anyone else's names. Puzzles are both clear and challenging at times, the narrative is very interesting and provokes discussion both during and after, and the prospect of decisions affecting later Chapters is very interesting. One of the most engaging and interesting Escape Rooms I've ever done. Although you might find cheaper Escape Rooms out there, Off the Couch Games offers a more unique experience that I think definitely gives you plenty of entertainment for your dollar. I eagerly await Chapters 4 and on. Only room for improvement I can really say is signage. If you miss the banner and front door on your way into the parking lot, you may get confused, especially at night.

    We came to Off The Couch with 6 people to try Occam's Apartment. I've only done a few escape rooms,…read moreso I wasn't sure what to expect. The staff does a really good job introducing you to the game, providing context, and giving an overview of the rules. Additionally, they mentioned that we'd receive a discount off our total based on how quickly we finished, which was extra encouragement for us to get through the game. You immediately get immersed into the game before even walking into the actual room and once you're in Occam's Apartment, it feels even more real. The room itself is well decorated, with nice details scattered around the apartment. I loved every minute of the escape room experience and felt challenged throughout the time we were there. We did ask for hints throughout our time there and the answers were often given through directional questions. What I liked most about the Off the Couch set up is that the escape rooms are all a continuation of a storyline, so it makes you feel invested in the experience. I'm looking forward to the next escape room!

    Palace Games

    Palace Games

    (507 reviews)

    Marina/Cow Hollow

    Very concerning experience…read more (Understandable) We visited Palace Games recently and were instructed by staff to place all personal belongings in a designated basket area before entering the game. The basket was located outside of the game room and remained out of our sight for the entire duration (~2 hours). (Incident) After the game, we discovered that a wallet valued at $1000+ (including cash and multiple cards such as ID and credit cards) was missing. Based on the noticeable weight difference before and after, we were able to reasonably determine that the item went missing during the game time. (Their Action) We requested assistance immediately and asked to review surveillance footage. Initially, we were told that the footage would need to be "retrieved through a third-party vendor" and that we would be contacted later -- however, no one followed up. The following day, after multiple attempts to reach them, we were informed that the "vendor was unavailable (PTO) "and the footage could not be accessed at this point. Later, a manager called and stated that there is no recording at all (⁉), only live monitoring on site. When we asked for confirmation of this and whether we could document the conversation, the call was abruptly ended Subsequent attempts to follow up have gone unanswered. Additionally, on the game day, we felt rushed to leave immediately after the game ended, even though our scheduled end time was 4:00 PM and it was only around 3:45 PM at that point. This made it more difficult to properly check our belongings around the game area. We followed all instructions provided by staff, yet there appears to be no secure storage, no accessible review process, and no clear accountability when something goes wrong. Their responses were inconsistent and changed over time. the incident has NOT yet been addressed at this point. We are sharing this experience for transparency regarding how personal belongings are handled and how incidents are addressed. Update: The owner has reached out to us, apologized, and showed us the available surveillance footage. The footage only covers the lobby and hallway areas and does not include the room where personal belongings are placed, so it was not possible to determine what happened. We appreciate the follow-up and the owner's sincere attitude. However, this situation highlights that the designated storage area for customer belongings currently has no surveillance coverage or secure storage. We hope additional measures (such as lockers or better monitoring) can be implemented in the future to prevent similar incidents. While we acknowledge their efforts to address the situation, we are keeping our original rating to reflect our experience.

    The best Escape room in San Francisco! So immersive and fun!…read moreWe took the family and everyone enjoyed it (although not the most interesting for very young kids). I'd say the Edison room is my favorite so far. The thoughtfulness in clues and gags are amazing!! You really get what you pay for here- it is expensive for what it is but the level of detail has far surpassed other escape rooms I've seen. A+ for the props department!

    The Escape Game - escapegames - Updated May 2026

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