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    Altitude Trampoline Park

    3.1 (69 reviews)
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

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    An N.

    This jumping play zone is in the Great Mall and has finally opened. The location is next to the parking structure so there is plenty of parking. As you walk into this establishment and you are greeted with the front desk that has 3 registers, which means there should be 3 lines. It's new and there will be ups and downs. You must have patience for this as they help you one by one. I have been here at least 3 times since they have opened and with each time things are better and they are improving where it needs it. It hasn't been a month yet and they are still trying to improve as they hire new staff. My first visit took way too long but granted there were at least 50 people in line that day. The next visit we waited not too long since you do have a membership, you just got to be patience enough to wait your turn to get checked in. At this point just wait in whatever shortest line and they will help you and check you in. Also you must have Altitude socks. There are plenty of tables and seating for parents. Lots of rooms for parties and tables as well. Bathrooms are clean and the staff are friendly just a little over worked with all these screaming kids around. They try to accommodate when asked nicely. In time I am sure this place will run smoothly but since it just opened and new staff is being hired daily. I got the membership and it has been so far so good for us.

    Gate closed with people still needing to exit. No staff managing it. I had to lift it to leave.
    Stephanie R.

    This location has potential. The space is new and the equipment looks great. Alyssa was helpful once I was finally able to speak with someone. There were clear safety concerns. The 48" and under area was not supervised. Bigger kids were running through and bumping into toddlers. Wristbands, socks, and play time limits were not enforced. The floor was understaffed and poorly managed for a space meant for children. I flagged this at the front desk and was told to "find someone with a staff shirt and let them know." [I thought I was already doing that...] But in all seriousness, that wasn't realistic while actively supervising my toddler. Management was also an issue. An in-person interaction with Praveen, one of the owners, was uncomfortable and unproductive. After that, it was difficult to speak with anyone about what happened or to get clear help canceling a membership. Until safety oversight and staff support improve, I wouldn't recommend this location.

    Random stuff on the floor in front of birthday room area
    Monica S.

    Cool place but I think there's a lot of room for improvement. My nephew had a party booked but the place and staff seemed unorganized. 1. They have birthday party check-in decals on the floor, leading to a specific cashier, but after waiting in the line we're told the bday check in is a different cashier on the behind the side of the entrance. So then people rushed to that cashier and now I'm waiting longer when I should've been next in line 2. One staff came to our party room when we started decorating saying it was reserved for a different party. But 2 other staff members confirmed it was ours. 3 A table was missing in the room to hold the food and cake. And we barely had enough seats just for the kids. 4. I'm also not sure what the host responsibilities were at first. Didn't really see her for 90% of the reservation and wasn't sure if she was supposed serve the food to the kids or if we were. 5. Also a mishap when we ordered extra food for the party. We wanted party trays of nuggets, fries, and corn days but when it came out it was just a personal size of each, which didn't make sense. So then that half of the food was delayed when the kids finished their pizza Also please be careful if you have toddlers walking around. I have a 20 month old walking around, and there were a lot of screws, zip ties, and other random sht just laying on the floors in front of the party rooms/basketball arena. A toddler could've easily put these things in their mouth and choked!

    Still not open at 10:05am

    Dangerous, Negligent, and a Lawsuit Waiting to Happen!! Do not bring your children here. My daughter could have been seriously injured or permanently paralysed because of the management's negligence. We booked a 10:00 AM session, but the facility was still closed when we arrived. Staff took over 10 minutes to open the gates, and at check-in, the front desk could not find our registration despite having all confirmation info. Once inside, half the play structures were closed, and the inflatable jumper was completely deflated. My daughter had been jumping onto the hard floor! Mid-session, a staff member ran to the back and turned on the air without warning anyone of the serious safety hazard while kids were still jumping. I immediately grabbed my children, canceled our session, and left. By the time we got to the car, my daughter's back was covered in bruises. If she had jumped from a higher level, the result could have been life-changing or fatal. The facility was also dirty, chaotic, and under construction while children played. This is blatant negligence. Management must fix these hazards before a child is seriously harmed. Parents, avoid this place entirely, it is a lawsuit waiting to happen.

    Hannah L.

    Very disappointed with the service at this newly opened indoor jump place in Milpitas. One of the staff members had an extremely rude attitude. As first-time visitors, we did not know that only their branded socks are allowed. We thought regular indoor non-slip socks would be acceptable, since other similar places (like the one at Oakridge Mall) allow that. The employee gave us a "warning" the first time but did not explain clearly. I took my 2.5-year-old daughter back to the parking lot to change into the socks that we've bought in Oakridge mall one . The same employee came over again and said in a very aggressive tone: "Ma'am, this is the second warning. You must wear OUR brand socks. You cannot wear outside socks." The attitude was extremely unprofessional and unfriendly, especially toward a family with a toddler. Also, we originally planned to use the toddler ball pit, only to find out that it is only open on weekends, which was not clearly communicated. Honestly, the experience was so unpleasant that even paying for one month feels like too much. For anyone who hasn't signed up for a membership yet, I strongly suggest asking all the details very carefully before coming.

    Boy
    Ashley m.

    We love the trampoline park. Clean, fun, great energy! We bought the membership today and can't wait to come back.

    So much fun
    Natalie H.

    I was so excited to take my son yesterday! The location is good and I parked right outside next to Trampoline park . The staff were very friendly and helpful . Price was cheaper at this location, I usually go to San Jose Altitude. The park was so colorful and fun . The trampoline attendant was good watching everyone. The flow was nice and kids were all having fun . Definitely will be back after Christmas, my son asked to go today Thank you for opening this wonderful trampoline park !!

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    3 months ago

    Great experience. Kids had a lot of fun. A lot of space for activities and a lot of activities to be experienced.

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    3 months ago

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    3 months ago

    This place is great for a kids party. Fun, clean and professional staff. Will definitely be coming back

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    3 months ago

    Nice and clean,good place for kids. There were plenty of jumping areas, foam pits, dodgeball zones, and even basketball dunk pads

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    25 days ago

    Great expirience. I get to shop while my husband waits with the kids. Very convinient location.

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    2 months ago

    1st time here my kid loves it. Great staff. Plenty of seating for the adults. We will be back soon.

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    Page 1 of 2

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    Review Highlights - Altitude Trampoline Park

    My son loves it and he prefers coming to this one over the one in south San Jose.

    Mentioned in 7 reviews

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    Altitude Trampoline Park - trampoline - Updated May 2026

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