Love the customer service from beginning front end to the concession stand. Simon's services served nothing but kindness. New spot we found for my niece who has autism. It may be small but kids still can have fun! Brought all my nieces ages from 5 to 21. And they have the massaging chairs which was plus for me. :) read more

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I've been to the Altitude Trampoline Park over on Monterey Road and am absolutely satisfied with my visits there. Since one opened up, closer to home, I was on the fence about actually coming due to not so positive reviews through word of mouth. Since my daughter was invited to celebrate a birthday here, it gave us a reason to check it out for ourselves. Parking is great. The most convenient location would be access through Entrance #5. Not only is there plenty of parking spots but neighboring is the parking garage. Waivers must be signed prior to being able to access all the fun. Altitude socks are 100% required to enter into the trampoline|play area- regardless if you are a parent who plans on simply supervising. Annoying, YES!! This is just another way for them to cash in on some more bucks! The staff makes their rounds and will approach anyone who has non Altitudes socks on and ask that you leave the play area or direct you to the front where you can purchase a pair for yourself. 3 stars. The play area is spacious and clean but the layout is different from the Monterey location [which I prefer]. The play area located on the far right, seen upon entering, was completely blocked off and was not accessible to any of the visitors. Last but not least, the sock situation is a bit of overkill IMO. If I was accompanying an older kid, it wouldn't be a big deal to allow them to roam and play themselves but that isn't the case with toddlers. MEH. read more

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I had a really frustrating experience at Altitude Trampoline Park. Before driving out, I specifically called ahead to confirm that my membership from the San Jose location would be accepted. I spoke with someone named Lisa, who clearly told me that my membership would work at the Milpitas location. Based on that information, I packed up my daughter and niece both super excited to go and made the drive over. When we arrived, I was told at the front desk that my membership would NOT be accepted. No flexibility, no attempt to honor what I was told, just a flat-out no. It was honestly disappointing and frustrating. Not just because of the inconvenience, but because I had two little girls who were really looking forward to jumping, only to be turned away after being given incorrect information. If memberships aren't transferable between locations, that needs to be clearly communicated and staff should be properly trained so customers aren't misinformed. A little accountability or effort to make things right would have gone a long way. Unfortunately, this experience left a bad impression. I'd recommend double and triple checking policies (and maybe even getting names) before making the trip because apparently calling ahead isn't enough. read more

Very spacious place and wide range of play area for children of different ages compared to other venues. What I mean by that is that they don't group big kids with small and risk bumping into each other. Food pretty decent But service down right sucks. Was at a kiddo birthday party and you can tell half the staff just doesn't want to be there. Spilled drinks they just keep passing the mop around. Birthday cake cutting-they just don't want any part of it. Can't fault the company when all you can hire now a days are stoners and demotes. read more

We frequent the blossom hill one often, so we were excited this location opened. It's much closer to home, but after coming here a few weeks ago.... I prefer the blossom hill location. There is a big price diff between the two locations for reg entry and also the monthly pass. The perks are diff too. I have always supervised our daughter and never had to wear "altitude socks" at the other location but here... even if you're not jumping ...if you are in the area you must wear their socks...and it has to be altitude socks. Super lame...because these socks aren't cheap. The day we came the card readers were also down so we couldn't buy any food or drinks at the food area Only pros here is it as more chairs..benches & obvi everything is still newwwww & clean...but give it a few months...it'll be icky I'm sure. Honestly, I'll drive an extra 5 mins to go to the blossom hill one. read more

This jumping play zone is in the Great Mall and has finally opened. The location is next to the parking structure so there is plenty of parking. As you walk into this establishment and you are greeted with the front desk that has 3 registers, which means there should be 3 lines. It's new and there will be ups and downs. You must have patience for this as they help you one by one. I have been here at least 3 times since they have opened and with each time things are better and they are improving where it needs it. It hasn't been a month yet and they are still trying to improve as they hire new staff. My first visit took way too long but granted there were at least 50 people in line that day. The next visit we waited not too long since you do have a membership, you just got to be patience enough to wait your turn to get checked in. At this point just wait in whatever shortest line and they will help you and check you in. Also you must have Altitude socks. There are plenty of tables and seating for parents. Lots of rooms for parties and tables as well. Bathrooms are clean and the staff are friendly just a little over worked with all these screaming kids around. They try to accommodate when asked nicely. In time I am sure this place will run smoothly but since it just opened and new staff is being hired daily. I got the membership and it has been so far so good for us. read more

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This location has potential. The space is new and the equipment looks great. Alyssa was helpful once I was finally able to speak with someone. There were clear safety concerns. The 48" and under area was not supervised. Bigger kids were running through and bumping into toddlers. Wristbands, socks, and play time limits were not enforced. The floor was understaffed and poorly managed for a space meant for children. I flagged this at the front desk and was told to "find someone with a staff shirt and let them know." [I thought I was already doing that...] But in all seriousness, that wasn't realistic while actively supervising my toddler. Management was also an issue. An in-person interaction with Praveen, one of the owners, was uncomfortable and unproductive. After that, it was difficult to speak with anyone about what happened or to get clear help canceling a membership. Until safety oversight and staff support improve, I wouldn't recommend this location. read more

Altitude Trampoline Park - Gate closed with people still needing to exit. No staff managing it. I had to lift it to leave. - Trampoline Parks Near Me - Milpitas, California

This place is so much fun! My kids love it just be aware that if you go on a weekend it will be super busy!

This is a newly opened trampoline park and, visually, it's a great facility with a lot to offer. There's a designated toddler area, arcade-style games, party spaces, a large open trampoline section, a basketball court, monkey bars, climbing ladders, and more challenging obstacle-style activities. We went on New Year's Eve, and they even did a balloon drop, which was super cute and exciting for the kids. That said, my biggest concern is safety and organization. The park felt very unorganized and appeared to be primarily run by teenagers with little visible supervision. The toddler area, in particular, was not governed at all. Older kids were in the toddler section playing very rough, throwing balls hard and engaging in behavior that could easily cause harm to small children. There was no staff member monitoring the area, enforcing height or age limits, or ensuring safe play, which is concerning. Another major safety issue occurred when a young child became separated from her mother. Announcements were made repeatedly for about seven minutes, but the child did not know her mom's name, and staff seemed limited to only describing the child over the loudspeaker. Watching this unfold highlighted a lack of clear procedures for lost children, which is especially troubling in a crowded environment. Overall, this is a beautiful and fun space with a lot of potential, but the lack of supervision, structure, and clear safety protocols is a serious concern, especially for families with toddlers. With better staffing, clearer rules, and consistent monitoring, this could be a great place. Until then, I'd urge management to prioritize safety just as much as fun. read more

We brought our kiddo to jump here on NYE at opening time. The space is neat, clean, and the structures are new so they aren't worn or torn. The jump area was free of debris. There was a staff in the trampoline area ensuring kids were being safe, taking their turns, and not running. The staff was attentive and on top of it. The ball pit area could use some work as ball pit could be a bit deeper and more balls in there. Not sure if that area is for younger kids but it has an obstacle area on one side, a small ball pit, and a slide with an end ball pit on the other side. A lot of parties were already set up at opening time. They have private rooms and just random tables. A handful of arcade games that seemed pricey to me by how many credits each one required. Labubu claw machine game dropped my labubu last minute. Bathroom can benefit from being mopped and kept tidy. They were stocked with toilet paper and seat covers but floors were dirty. Also having paper towels and soap dispensers would help. There's a staff shortage and it shows with the long lines to enter and lack of staff in the ball pit area. Pricing seems very high to me but will need to compare with other similar places before I make this conclusion. They have membership pricing and the first visit we were charged $43 approx and no membership. Second time a little under $40. Still no membership. Socks are not included and must be purchased. Very difficult to hear the front lady when making any transaction. Volume control of music on the building will be useful. Parents be mindful of the space and don't gather blocking the staircase entries or places where kids should be able to enter and exit. Have some common sense of your surroundings. I understand monitoring your kids but don't block. Staff plays an important role in monitoring both areas as kids and parents need it. While there is definitely room for improvement my kiddo enjoyed themselves and would come again. read more

Cool place but I think there's a lot of room for improvement. My nephew had a party booked but the place and staff seemed unorganized. 1. They have birthday party check-in decals on the floor, leading to a specific cashier, but after waiting in the line we're told the bday check in is a different cashier on the behind the side of the entrance. So then people rushed to that cashier and now I'm waiting longer when I should've been next in line 2. One staff came to our party room when we started decorating saying it was reserved for a different party. But 2 other staff members confirmed it was ours. 3 A table was missing in the room to hold the food and cake. And we barely had enough seats just for the kids. 4. I'm also not sure what the host responsibilities were at first. Didn't really see her for 90% of the reservation and wasn't sure if she was supposed serve the food to the kids or if we were. 5. Also a mishap when we ordered extra food for the party. We wanted party trays of nuggets, fries, and corn days but when it came out it was just a personal size of each, which didn't make sense. So then that half of the food was delayed when the kids finished their pizza Also please be careful if you have toddlers walking around. I have a 20 month old walking around, and there were a lot of screws, zip ties, and other random sht just laying on the floors in front of the party rooms/basketball arena. A toddler could've easily put these things in their mouth and choked! read more

Altitude Trampoline Park - Random stuff on the floor in front of birthday room area - Trampoline Parks Near Me - Milpitas, California

It is a nice park, and the staff at check in and the food court were very friendly. The 2 reasons I will not return is it was very dirty. Garbage's overflowing and dirty socks left everywhere. Then at closing some staff lady started shouting at everyone to leave and turned the lights off to try to get people to leave which I felt was very unsafe. They are very understaffed. I don't see this place lasting long. We will not return. read more

Horrible customer service , it's not a safe place to play , kids gotten hurt won't go back again !

We hosted our end of season baseball party in one of the party rooms. Our host Nayeli was amazing. She was so helpful and wanted to make sure we had everything we needed for our party. With having 6 of our players and their siblings it was alot of chaos and she handled it great. Would definitely ask for her again if we do a party room! read more

Crowded though. Very crowded and front like wait time can be long and annoying. They should let ppl with subscription walk by instead you have to keep the same line Food and drinks available read more

Dangerous, Negligent, and a Lawsuit Waiting to Happen!! Do not bring your children here. My daughter could have been seriously injured or permanently paralysed because of the management's negligence. We booked a 10:00 AM session, but the facility was still closed when we arrived. Staff took over 10 minutes to open the gates, and at check-in, the front desk could not find our registration despite having all confirmation info. Once inside, half the play structures were closed, and the inflatable jumper was completely deflated. My daughter had been jumping onto the hard floor! Mid-session, a staff member ran to the back and turned on the air without warning anyone of the serious safety hazard while kids were still jumping. I immediately grabbed my children, canceled our session, and left. By the time we got to the car, my daughter's back was covered in bruises. If she had jumped from a higher level, the result could have been life-changing or fatal. The facility was also dirty, chaotic, and under construction while children played. This is blatant negligence. Management must fix these hazards before a child is seriously harmed. Parents, avoid this place entirely, it is a lawsuit waiting to happen. read more

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We love the trampoline park. Clean, fun, great energy! We bought the membership today and can't wait to come back. read more

Altitude Trampoline Park - Boy - Trampoline Parks Near Me - Milpitas, California

Their membership is very affordable. I take my son here a few times a week to get his energy out. He loves it. It's often crowded on weekends, but isn't every place? People do leave a mess at the tables and there may not be enough staff to clean everything up in a timely manner. read more

Very disappointed with the service at this newly opened indoor jump place in Milpitas. One of the staff members had an extremely rude attitude. As first-time visitors, we did not know that only their branded socks are allowed. We thought regular indoor non-slip socks would be acceptable, since other similar places (like the one at Oakridge Mall) allow that. The employee gave us a "warning" the first time but did not explain clearly. I took my 2.5-year-old daughter back to the parking lot to change into the socks that we've bought in Oakridge mall one . The same employee came over again and said in a very aggressive tone: "Ma'am, this is the second warning. You must wear OUR brand socks. You cannot wear outside socks." The attitude was extremely unprofessional and unfriendly, especially toward a family with a toddler. Also, we originally planned to use the toddler ball pit, only to find out that it is only open on weekends, which was not clearly communicated. Honestly, the experience was so unpleasant that even paying for one month feels like too much. For anyone who hasn't signed up for a membership yet, I strongly suggest asking all the details very carefully before coming. read more

Altitude Trampoline Park - Trampoline Parks Near Me - Milpitas, California

I was so excited to take my son yesterday! The location is good and I parked right outside next to Trampoline park . The staff were very friendly and helpful . Price was cheaper at this location, I usually go to San Jose Altitude. The park was so colorful and fun . The trampoline attendant was good watching everyone. The flow was nice and kids were all having fun . Definitely will be back after Christmas, my son asked to go today Thank you for opening this wonderful trampoline park !! read more

Altitude Trampoline Park - So much fun - Trampoline Parks Near Me - Milpitas, California

the kids loved the place However, I came in contact with a very rude staff member at the concession. When I asked to speak with the manager, it was a very young-looking girl who was on her phone, slouched in a car at the front desk. She seemed openly apologetic for the girls' behavior, but I wish I could have received a better response for my inconvenience and delay of food. Her response was that because it was one of the owners' nieces, they couldn't do anything about this behavior or delay or food. No compensation for cold food and uneven portion. Hopefully the place gets better staff. :( read more

Altitude Trampoline Park Milpitas enrolled me in an auto-renewing membership without clear consent and charged my card 39$. I never authorized recurring billing and didn't use the service again. When I requested a refund, the owner refused and was rude. Friends who visited with me were also charged without consent. Unacceptable billing practices. Be warned! read more

First time here and it's spacious, pretty clean, staff working hard, and kids are definitely having fun. Pricing is a big high and music is loud, other than that it's a good addition to the mall. read more

Altitude Trampoline Park - Trampoline Parks Near Me - Milpitas, California

Very bad service. After paying $1k+, didn't get any good service at all. 1 jug of water was provided for 35 guests. We had selected pitchers for the party but were not provided to us at all. When we asked about them the party host argued that he already gave them to us, which he hadn't. All guests were left thirsty for good 30 minutes on a hot day. Then they brought 4 jugs of coke that we had not ordered. 15 minutes to eat and we were pushed to empty the room for next party. They provide 1 table only which is 2ftx2ft and barely fits a cake. No place to put your food or favors. There is a high table which is pretty useless. Never booking party here unless something major changes with the party service. read more

Came for a birthday party and it was our first-time there. It was pretty busy on a Saturday. They had one person checking people in for parties. I wish they would have told us where the room was but we were able to find it on our own. There was plenty to do there. I liked that there was a small kid area however there were a few big kids that wandered over there that probably shouldn't have been there. Back in the bigger trampoline area there were some massage chairs that were broken. They kept making a loud beep noise ever couple minutes. I was tempted to unplug it. The party overall was great. The staff was very attentive to the host. They apologized for things coming out slower than usual. However, the kids were happy and thats what matters. read more

This place isn't ready for prime time. *Poor customer service* We are members but still had to wait in line for over 25+ minutes just to check in. Chaotic. This was not a pleasant wait. *Rules not enforced = unsafe* Like others said, there were much older kids in the toddler area, which is unsafe. There were also adults sitting at the steps into the trampoline park, barricading customers coming in and out. Altitude socks should be worn, but many adult and children were not wearing them. WHERE'S MANAGEMENT? read more

AWFUL. AWFUL. AWFUL. Came for the grand opening. The flyer was posted everywhere and it was COMPLETELY MISLEADING. Waited almost an hour with full excitement. Absolute chaos & unorganized. People were cutting everyone waiting in line. This is nothing like the other Altitudes which you can provide your own socks. It was so packed that my teens decided they didn't want to jump & just wanted to play the arcade - there was no harm in asking the employees if we could just play the arcades & claw machines. The employees we spoke to mentioned that we wouldn't have wristbands and would be unable to jump - he said he'd check in with upper management. A few of the employees came back and said it was perfectly fine & OK, just check in due to the waiver. The employees outside were outstanding & had wonderful customer service. But there were some completely RUDE employees INSIDE who were extremely condescending and didn't even let us explain ourselves. I told him that the employees here said this & he wouldn't even let us talk or tell him which employees. He continued to say "you can't go in unless you buy something. "we'll buy the $4 socks. He said no, we would have to pay for socks & passes in order to go inside. I told him that my kids are teens and they didn't care about jumping, they just wanted to play the claw machines. He told us to leave and go somewhere else. We will never come back here. read more

We hosted my kids 6th birthday here and it was cool. Service was a bit slow but I'll give them grace since they're new. There is a huge variety of things to do. I appreciate there are more benches and tables for guests. I got a membership and come in right at opening time on Sundays. The floor is filthy. The bathrooms are filthy. It's like they don't clean. I can understand dirtiness later in the day, but this is right at opening. We'll end our membership soon but probably start again later when kids are older and can do more. read more

Great experience. Kids had a lot of fun. A lot of space for activities and a lot of activities to be experienced.

This is my second time at altitude. Place is clean and the staff is friendly. My son loves it and he prefers coming to this one over the one in south San Jose. 10/10 would recommend read more

My daughter had a wonderful time! There was more than enough to do. The facility was clean, the staff were incredibly friendly and helpful. We're definitely coming back!!! read more

This review is long overdue! We were lucky enough to host one of the very first birthday parties when Altitude Trampoline Park first opened, and it's been one of our go-to spots ever since. The facility is spacious and perfect for kids to jump, play, and have a great time. What really stands out though is the staff. Everyone has always been so friendly, welcoming, and accommodating. They make the party planning process easy and help keep everything running smoothly. Our host was Josh and he was an Amazing party host. We've always appreciated how the team makes the kids feel excited and celebrated, while also making it easy for parents to relax and enjoy the party. It's clear they care about creating a fun and positive experience for everyone. If you're looking for a great place for birthday parties or just a fun outing for the kids, this is definitely a place we recommend! read more

Newer location. Friendly staff and clean place. Easy checkin bec I got tickets online ahead of time and we came in the morning before it got busy. Decent food which can take a little longer when it's busy. The kids had a lot of fun. read more

This place is great for a kids party. Fun, clean and professional staff. Will definitely be coming back

Had my sons 10th birthday party here w his friends from school and it ended up being a shit show! Service was horrible the food came out cold. They served cold cheese on the nachos and cold fries to kids! Which wasn't supposed to happen but the worker still brought it out to us. They need more training on food handling and dealing with parties. Our party was 530-730 and the food didn't come out until after 7pm! ‍ I will not be returning to this place. They only offered $50 discount which was ridiculous. I booked and expected way more from them and got under the bare minimum. I can't even reach corporate so I'll write this review and maybe someone will reach out. Please save yourself the nightmare/headache/embarrassment and do not book a party here unless you don't care about any of that. I wish I could rate it a zero tbh! They had me stressed out to the max. read more

Nice and clean，good place for kids. There were plenty of jumping areas, foam pits, dodgeball zones, and even basketball dunk pads

It was so much fun and I definitely go back here it is Worth every penny. It just need more arcade. read more

I signed up for VIP membership last time I came, and today I had to wait for 15 minutes just to check in. I am glad that I got a discount on the first month of VIP membership, because Im seriously considering cancelling after today's experience. The noise, cleanliness, and overall vibe is extremely disorganized. There was an alarm of some sort making a high pitched beeping every 4 seconds. A dystopian sensory nightmare. A group of moms were just sitting in the toddler ballpit. One staff member was walking around with a sleeping kid on his shoulder. Super unprofessional. It felt like we crashed a family gathering to be honest. The chairs are comically small. The tables are greasy and sticky. The staff seem confused. The waiver system is obviously very important, but to hold up the line so that each guest can fill out a waiver is ridiculous, and could/should be managed in a different way. Eg; Only people with waivers can approach the counter to pay. At the other Altitude Park, they have a designated area with ipads to do the waivers first. There is a lot of room for improvement, and the improvements need to happen fast. read more

I brought my high-energy 4-year-old here to burn off some steam, and I am so glad we chose Altitude. Taking a preschooler to a trampoline park can be nerve-wracking because you worry about them getting trampled by teenagers, but our experience here was fantastic. Why this is great for the little ones: * Designated Kids Court: They have a separate area specifically for smaller jumpers (I think it's for 46" and under). This was a lifesaver. My son could bounce around at his own pace without me constantly hovering or worrying about a big kid landing on him. * Safety & Cleanliness: As a parent of a younger kid, hygiene is a big deal since they touch everything. The facility felt very clean, the foam pits didn't smell funky, and the padding seemed well-maintained. * The Staff: The monitors were great. They were actually paying attention and gently redirecting older kids who tried to wander into the small kid zone. * More than just jumping: My son loved the foam pit! It was easy enough for him to get in and out of, which isn't always the case at other parks. read more

Why are people giving positive reviews for this place keeping "clean"? This place hasn't even been opened for more than 3 months and things are already closed, broken, and crevices have a ton of trash, 0 balls in the target/"dodgeball" area (aren't they like dollar quality balls? why can't they restock?). The one on Monterey Road has been open for over a year and everything looks in great condition and the is staff responsible enough to open the slides when they have sufficient workers. I don't think anyone here cares about liability because everyone signs a waiver I'm only giving it 2 stars because I love the concept of "Altitude" - it's eventful, many obstacles and things for kids to do and burn energy, whereas I think Rock n jump is kinda lame/boring (depends on location, but Altitude overall has more challenges). The location is also excellent (but also it's downfall) for foot traffic - also the reason for the crowd. I think you have to accept the crowd - it's privileged parents at this point complaining about crowds- you should know what you are getting into. For me, it's just about WHY you opened a kids activity place when you sincerely don't care. If it's about the money, then put more investment on moving things along - like your long lines, and working equipment. Not that I care for massage chairs -but WHY? if doesn't work, move it and put more chairs/arcade games. I inadvertently bought membership..but after a month I'm not going out of my way to come back. I'd rather tag along with friends on playdates at the Monterey location. read more