We've visited this Sky Zone twice since they opened, and overall my 4-year-old absolutely loves it. Our first visit was about three weeks ago, and we enjoyed it enough that we decided to come back last weekend for a playdate with another family. I'm leaving this review mainly because, as a business owner myself, I would want someone to let me know if something like this was happening in my business. For our first visit, I purchased the Buy 2 Tickets, Get 2 Free promotion. I accidentally selected a quantity of 2, which gave me a total of 8 tickets. That part was completely my mistake, and I figured we would just use the extra tickets with our group in our second visit. However, when we arrived, the same staff member who had helped us during our first visit told me that I still had all 8 tickets available, even though I had already used 2 tickets during our visit three weeks earlier. That made me wonder whether the tickets are actually being deducted correctly from customers' accounts. I also noticed that, unless I misunderstood the promotion, socks do not appear to be included. However, we were provided socks for me, my son, and the mom and child who came with us without being charged the first and second visit. Of course, these things were convenient for us as customers, but from a business standpoint, I wanted to mention them because if tickets and merchandise are being given out without being properly recorded, that could become a significant loss over time. The staff member was very nice to us, and this is not meant to get anyone in trouble. I just hope management sees this and can double-check the system and make sure everyone is trained consistently, especially since this location is still so new. read more

Sky Zone Trampoline Park - Menu - Trampoline Parks Near Me - San Jose, California

We booked our daughter's birthday party at Sky Zone and had a great experience overall! If you're looking for a fun party that requires very little work from the parents, I definitely recommend it. A few things to know when booking: when you call with questions, you're directed to a call center rather than the actual location. They also didn't automatically add the "Like a Boss" upgrade to my package, so I had to call to get that corrected. If you have an Elite Membership, you get 20% off your party package, which was a nice perk! There is a 10-jumper minimum. As long as you meet the minimum, they'll refund you for any additional jumpers who were booked but don't show up. The "Like a Boss" upgrade was 100% worth it! The birthday girl received a T-shirt and a pass to jump every day for 100 days. Each guest received 2-hour admission, sunglasses, socks, a water bottle, a token for an ICEE or ice cream, and a backpack. They gave the kids so much that I didn't even bother making separate goodie bags! They also allow you to bring your own food at no additional charge, which was a huge plus. Table covers, plates, and utensils were provided. For every five jumpers, you get a pizza and soda. I was actually pleasantly surprised by the pizza--it was much better than the typical "cardboard pizza" you expect at kids' party places. Our party host, Julio, was wonderful! He was friendly, professional, and made everything run smoothly. Huge shout-out to him! Check-in was also quick and easy. Our jumpers ranged from 2-6 years old, and no one wanted to leave! The only downside was that the two hours went by FAST. I wish there were an option to extend the party room time rather than just the jump time. Overall, Sky Zone made throwing a birthday party incredibly easy. The kids had a blast, the parents didn't have to do much, and you get a lot for what you pay for. 10/10! We would definitely book a party here again. read more

My son had a blast at Skyzone for his 6th birthday party. Aryanna was our host and she was amazing. The facility is new and very clean. The facility manager introduced himself to me. They gave a shoutout to my son using the mic, which was a nice touch. We hosted my daughter's birthday at Skyzone Curtner before but we like this location more as there are more diverse activities. Also, at Skyzone Meridian you can go back to play after eating your cake, which is not allowed to at Skyzone Curtner. Skyzone Meridian gave a drawstring bag as goodie bag to each kid with a Skyzone water bottle, a free pass to come back, a token for either icee or ice cream, and my son got a tee shirt and other goodies. It's so nice for us parents to relax and enjoy the party, and I would definitely consider hosting another party at this location the future. read more

My daughter was invited to Sky Zone Trampoline Park to celebrate one of her good buddy's birthday. Locating the site was easy since the building is situated at the very corner of Meridian- you really can't miss it. The parking was a little annoying because of the number of birthday events going on and the large amounts of people coming and going. Be prepared to do a bit of walking and stay alert because there are a number of speeding vehicles that come through the lot. The check in process was easy enough but the speed of it all was non existent. Lines only continued to grow because it was so time consuming to process each visitor. This particular location is good in size. There are 2 large slides, a zip line, trampolines, foam pit, aerial ribbons, an obstacle course, and a designated area for tinier visitors. There are interactive games and basketball. Kudos to the person(s) who planned the setup of this Skyzone. I liked how there was plenty of seating for us parents. Massage chairs, couches, and benches are placed throughout the entire building. 3.5 stars overall because I wished there was actually more staff available to help the little ones down the slide. Some visitors were stuck at the very top and this only added to the long wait times. It took for older kids to assist in pushing the smaller kids & their mats down the slide. Staff was seen walking around but they just didn't seem too attentive. read more

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Fantastic new location! Thoughtful set up, lots of obstacles and activities for kiddos or all ages! Highly recommend hosting your next party or just bringing the kids for a few drop in playdates! I did notice that starting June 8 they have an all day sky zone day camp. The agenda for each day looked pretty exciting. We'll definitely have to come by for a week or maybe even take advantage of their drop options. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - San Jose, California

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Super fun activity and the new location is clean. Tons of energy, and plenty of space for kids and adults to jump around. You definitely feel the workout after a session here, way more exercise than it seems at first. Great option for burning energy and having fun at the same time. So why 3 stars? You HAVE to agree to their photo and video policy so they can use it for promo purposes and you can't opt out. I had a gift card and they could not use it and said it is specific to each location. The card does not say that. Very sus and unprofessional. I spoke to the owner Bob who was super nice and these appear to be issues with the franchise. Great location but boo to the franchise. read more

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Once this location opened, we of course checked it out but I went ahead and booked my son's birthday party as well! I thought why not? I AM SO GLAD I DID! While this is not the largest location, it is really well thought out in the activities and I was very worried about it feeling too crowded, and while it was busy, kids were amazing about just maneuvering through each other. Big kids are great - they absolutely move when the littles come running, so that was nice to see - I didn't see a single crash/crunch - some tears, but to be expected. But let's back up, we had an amazing party planner/host with the most - Ayana (sp). Her level of customer service was outstanding - she explained the party package and what was included 1 week prior to our event. She was so thorough, I literally had no questions. Day of - there's a separate party check-in and it really does help if you fill out waiver beforehand! You still need to check-in and get your wristband, super easy. Kids place presents on a cart and off you go! Our room was a great size. I brought themed tablecloth and paper plates, but they have all of those items for you! For 8 kids + roughly same in adults, I ordered 4 pizzas and a platter of fries, probably could have done with one less pizza. The food was fine - we are picky pizza eaters and while this was not our favorite Bibo's, it was perfectly acceptable and fries were crunchy and delicious! They store your cake/cupcakes and bring out when you are ready! Oh but before that they do make an announcement so your party can make its way to the room! The owner, Bob came by to introduce himself and thank us, it was so sweet and you can tell he cares about running a great business! Between our incredible host and the cleanliness, organization and value of this - I would highly recommend. Oh my son turned 9 - I feel like they have perfect activities for this age and older of course - but then the littles have awesome things to do as well! read more

Watched a kid leave a trail of blood from his nose and stop at the food court to grab napkins and leave them there when he attempted to go back out and play. I personally went over to the little kid to tell him he can't leave his napkins there and needed to stop and find his parents. This was in front of three staff members watching this kid as well. When I alerted them that there was a long trail of blood, no one did anything. I had to grab napkins and start putting them on top of the blood. I notified two other staff members and again nothing. The person I was sitting next to also notified staff and a small section finally got cleaned up 25 mins after it happened. Most of the blood was stepped on by kids in socks at that point. I also notified them that he and his mother put blood all over the table and around the food area. Nothing done there, so good luck to the next people who need something from there and pick up a little kids blood all over their items and/or food. Do better sky zone read more

My kids were invited to a party here and all I have to say is, i'm so glad we had Michelle as a host. Michelle made sure we were all set and continuously checked in on us. Made sure everything was where it needed to be. Kids had a blast with all the park has to offer. Will definitely come back and request Michelle for my party! read more

Perfect for the kids, my daughter get so much fun there are the prices are no expensive at all

Clean, fun, stress free fun for kids and adults. Great staff who seemed to take lots of pride in their job. We had a great time here today!

We recently had a very upsetting experience at the Sky Zone on 3171 Meridian Avenue in San Jose, and I want to share it here since my email to corporate went unanswered. During our recent visit, a staff member, possibly a manager wearing a black shirt, approached us and mentioned that other children had complained that our son was "being weird" or "acting weird." While I understand that children may not always comprehend behaviors that differ from their own, I was deeply uncomfortable and hurt by the repeated comments made by this staff member. I kindly informed her that my son is on the autism spectrum and nonverbal. As his parents we do not feel the need to disclose his disability to everyone upon entering an establishment, but we are always willing to explain his needs when necessary. We were also informed that our son had accidentally entered the women's restroom. We immediately apologized and explained that our son is on the autism spectrum and is nonverbal. We understand that entering the wrong restroom is a concern, and we appreciate being informed so that we could address the situation. What concerned me further was being told that we needed to stay directly by our son at all times while he was at the establishment. We do supervise and watch our son. At the same time, we also allow him appropriate space to enjoy activities and develop independence, just as other children are allowed to do. If an issue occurs, we are available and willing to step in immediately. I want to be clear that I am not dismissing any legitimate safety concerns or inappropriate behavior. My son understands right from wrong, if there is ever a specific concern involving his behavior, I absolutely expect staff to bring it to our attention. However, being told that children think he is "weird" is not a specific behavioral or safety concern. As the parent of a child with a disability, hearing my son described in that manner was deeply upsetting. I would like clarification regarding Sky Zone's policies and expectations for children with disabilities, particularly children who are autistic and nonverbal. Are parents of children with disabilities expected to remain physically beside them at all times, even when other children of the same age are allowed to participate more independently? I would also like to understand how staff members are trained to respond when other guests complain about a child simply because that child behaves or communicates differently. My son deserves the same opportunity as any other child to enjoy Sky Zone in a safe, respectful, and welcoming environment. I hope this incident can be addressed as an opportunity for greater awareness, sensitivity, and staff training regarding guests with disabilities. Our family has always enjoyed visiting Sky Zone. My son especially loves being able to jump, move around, and release his energy in an environment that he normally finds exciting and enjoyable. I'm giving this place 3 stars because, as members, we genuinely love coming here--especially for our son. One of the things we appreciate most is that it's not overly large, so we're able to keep an eye on him at all times, which gives us peace of mind. We've recommended this place to family and friends, especially those with children on the autism spectrum. Kids with ASD often thrive in environments where they can run, jump, climb, and slide. A place like this provides wonderful sensory input and movement that can feel very similar to occupational therapy, all while allowing them to have fun and just be kids. The reason for my 3-star rating isn't because we don't enjoy this place--we do. It's because of an experience we had that I believe could have been handled with more understanding and compassion. Thank you. read more

Amazing!! Lots of fun for the kids and a great way for them to get some energy out. I highly recommend this place!

Where to start.... Thanks for leaving and going on break just as you asked me to complete a waiver...that is awesome. I am at sky zone...why does waivers and membership not transfer. It makes no sense. I really do not like this place...pay for a membership for sky zone and each one is operated as a one off....horrible. read more

We just celebrated my son's 6th birthday at this location, and I can't recommend it enough. The party was on a Wednesday, and when I arrived early to drop off the cake and other items, I immediately noticed how thoroughly the staff was cleaning and preparing the space. Another staff member offered to help me set up; I initially declined, but she insisted and was truly a lifesaver. After the party, I stayed to talk with another mom and saw that the staff was already cleaning everything again. There were plenty of team members on hand, which made it easy for parents to relax, talk, and watch the kids play. The waivers were available ahead of time, making check-in smooth and efficient. Even the owner called afterward to make sure everything went well. Overall, I can't say enough good things about the experience--everything was well-organized, and the staff went above and beyond.. read more

I didn't want to be that jerk to review this place first and give it a 2 star review, so I'm giving it a 4, but let me first start by saying: I will not be spending a dime at this place, at least, not for a very long time. Due to traffic coming home from work, my gps always takes me thru the Hillsdale and Meridian intersection. Skyzone caught my eye and I noticed 2 weeks ago it was a soon to be open place. I was super excited to check it out. I was in either Monday or Wednesday (forgot which day) the week of opening. I knew they weren't opened yet but I wanted a sneak peak. When I came, the doors were open and it looked like they were in the middle of Staff training. Kudos to them to hire and train that many staff, looked already promising. I came in and knew I drew attention immediately. I spoke to Joseph first who I asked If I can just spend 30 seconds looking at the place for potential venue for my daughter's upcoming birthday. He was so friendly and even let me peak behind the counter a bit because I didn't know if there were big slides for the older kids to enjoy. I never past the reception desk but still felt he was accommodating to let me stand and take it in a bit. I then met Cam, who was also incredibly friendly and even invited me as his "friend" to come on Thursday for their friends and family only play time. Unfortunately, I couldn't make it, but I thought - oh man, those guys were awesome. I'll definitely have my daughter with me at work on Friday for their opening to have her check the place out! So, Friday was their opening, I had my son and my daughter with me I was so excited to show her the place to see if she wanted her party here or Altitude on Monterey. We BARELY walked in for 15 seconds and I was interrupted mid-sentence to ask my daughter "what do you th..." by a worker who asked us to get in line and fill out a waiver. I explained to her that we weren't going to be there for more than a minute since I had to go..but had this very small window to show my daughter the place because they only had a 3 day promotion to book the VIP birthday party for the 100 off promotion during opening weekend. She persisted and saying that policy requires everyone to still get in line and complete the waiver at the kiosk. I was livid. We were barely 3 feet away from the front desk, we did not cross/pass any gate..and wasn't even inside for more than a minute. All she needed to give me was 30 more seconds for my daughter to decide if she wanted to have her birthday party there or not. I spent more time with this worker than I would have just observing the place with my daughter then leaving happy. So I took my kids and left. Looks like Altitude on Monterey is still the best place to go if you have kids. I want to emphasize that the worker was not rude and I understand she was just doing her job. I think she'd be a FANTASTIC worker at the Altitude in Great Mall because they are in desperate need of some structured and attentive workers. However, this was opening day to promote and grow a business. I didn't linger, nor pass any gated areas. With the mindset of how much I'll be spending on her party, I'd like to think that where I decide to go with, the venue would be accommodating and customer service oriented. No, I don't want any workers getting in trouble for not doing their job - but I'd like to think that any place that open for kids play has some patience and accommodation/flexibility..like how I felt I got with Joseph and Cam. 10 Stars for those 2 gentlemen, but sorry, the opening day experience made things really sour for me. I hope this business succeeds as I'm sick of tired of the businesses that really stopped trying to make it fun for kids and easy for parents. read more

We brought our 2-year-old and we had so much fun we decided to get the monthly pass. It was such a great way for him to burn off some energy. I can already tell this will become a weekly visit for us. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - San Jose, California

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The place is good but the front desk guy was rude. he swiped my kids in without saying anything; I wanted to cancel my membership, he still didn't say anything but just using his index finger to point ahead to another desk; It might mean I need to go to another front desk guy, but very rude. I'm sorry he doesn't like his job, or just didn't get paid enough. read more

The inconsistent enforcement of the zip line rules was disappointing and frustrating for both the children and the adults involved. It created a poor customer service experience and left us feeling confused about the policy. The children were initially allowed to use the zip line, but approximately 30 minutes later they were told they could no longer participate because a parent was helping them reach and hold onto the handle before starting. If this is not permitted, it should be clearly communicated and enforced consistently from the beginning. The posted rules do not mention any height restrictions or state that parental assistance is prohibited when helping a child latch onto the handle. Clear, consistent policies would help prevent unnecessary disappointment and provide a better experience for families. read more

Workers were super nice and accommodating. I asked for a bandaid and they kindly gave me one without issue. Worker named Angel was specifically super sweet! He answered all questions me and my friend had and was incredibly friendly overall. read more

Outstanding staff, clean facilities, safe environment. Angie and her staff deserve a lot of praise. Well done.

vianney was amazing today!! She helped out with what ever i needed. She also helped my daughter when she got hurt, she made sure she was okay and checked in with her! i am so glad vianney was there to help she did so good! all of the other workers just looked at my daughter but vianney was there to help and made sure she was good! She definitely deserves a raise not just because she helped my daughter but she was the only one i hope she is always here thank you so much vianney for helping my daughter i appreciate it so much!!! There is someone that was not good at her job her name was kimberly was not nice at all i also what to let you know that she brought her boyfriend to work that is not okay they where also swearing with little kids by them!! But over all my experience was good vianney was the BEST!! kimberly was not good at all my daughter was trying to order food and kimberly was ignoring her! I had to go over and help my daughter. read more