Came for happy hour - waiter switched part way through our visit. Waited EONS for anyone to wait on us after he left. Restaurant was not busy yet no one waited on us. Asked. A couple of passing waitstaff- no luck ... manager then came over and we were finally waited on. Not the experience I was hoping for. read more

Unfortunately, this was a disappointing experience from the moment we arrived. We got there around 12:30 PM and stood in an empty lobby for nearly 10 minutes before anyone greeted us. Once seated, service remained extremely slow despite the restaurant being about 90% empty. Food came out sporadically and with long delays, so our table wasn't able to eat together. I ordered the smash burger, which did not match the menu description. It arrived without the advertised sauce, and it wasn't what I would consider a smash burger. The patty was simply overcooked and burnt. What concerned me most was the staff's inability to answer basic questions about allergens in the menu items. For anyone with food allergies or dietary restrictions, this is a significant issue. I understand not every server will know every ingredient, but I expected someone to be able to provide accurate information when asked. Slow service can sometimes be understandable when a restaurant is busy, but that wasn't the case here. Between the delayed greeting, lack of allergen knowledge, inconsistent food service, and disappointing food quality, this visit fell well below expectations. Based on this experience, I would be reluctant to return. read more

To begin with let me say that we have been to this location many, many times before and have been pleased with the food and service. But it's obvious that something has changed at the Distillery near Winton Place. Maybe there's a new manager or maybe a new chef, or corporate is expecting profits to get better, but the food was way below in both quality and quantity based on our previous experiences there. None of our food was hot: not my ribs (the $22 "special" was less than half a slab), not the beans and rice that came with it, not the miniature chicken strips or the fries that came with them. The restaurant has come way down in food quality, and portion size and we will NOT be making a return trip any time soon. read more

Hands down the worst dining experience I can remember, 1 menu for 6 people to share, waited over 1 hr for food when half the full dining room was empty on a Saturday evening, entries were delivered over a span of 10 minutes, 2 people never received any food, everything that was served was cold, not even a refill of soft drinks, reluctant to remove missing items from bill because they were already cooked and waiting to be brought to the table, They could be boxed to take home so we should still pay for them. Still charged a 20% gratuity for food and service I didn't get If I could give 0 stars I would! read more

Always a great time at the Distillery! We love the ambiance and menu selections. It's nice to be able to dine outside as well, Rochester weather permitting. read more

The Distillery Restaurant Henrietta - Steak Salad - Sports Bars Near Me - Henrietta, New York

1- fish tacos ordered, chicken tacos were brought To the table. Mac and cheese with chicken was AWFUL. Chicken was hard and dried out. 2- waitress did not come to table to see if we needed anything. Service was awful. 3-WE WATCHED A MOUSE WALK AROUND THE DOOR IN THE PATIO. WORST PART was when we told the heavy set bearded man about the mouse he quickly said "the exterminator was coming Friday". Obviously he knew about the rodent issue. I will never go there again And will be calling the health department read more

Very busy NFL playoff evening! Seated promptly after the hostess cleared and cleaned a table. Our waitress was personable and pleasant . Best margarita I've had in a long time. We both had burgers... mine was too pink despite ordering medium well.,my husbands was done as requested. Fries were ok... not particularly hot. Overall experience was good. Noisy but it is a bar! read more

Good food. Wings made to order extra crispy. French onion soup was good and full of cheese! Service lacked at the beginning. There was no hostess at the front so we waited 5 min to be greeted. We got out own menus and carried them to the table once we were walked to our table. The ambient is casual sports bar type place. Big booths and lots of seating. read more

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A cool spot to watch a game and grab a. Couple of drinks. Food was good and the service was excellent. I'll definitely stop by again when I'm in the area. read more

I think my first mistake was using UberEats as a delivery. However, I expect that if businesses use this type of service to deliver food they need to ensure that while a third party provider the food should still arrive at an appropriate temperature to their customers. The Distillery is literally just over a mile down the road from where I live. My UberEats driver went out of their way to deliver another order on the way to deliver mine and mine arrived barely warm. Trust me, I've learned my lesson. Now for my disappointment in The Distillery...I paid $16.00 for potato skins with extra cheese. I thought that's a bit much BUT I wanted potato skins and they were the closest. There were no napkins or utensils included in my take out. I mean napkins at the bare minimum would have been nice. The sour cream wasn't even in a plastic ramekin it was plopped right next to the potato skins and it was just an unpleasant blob. I had ONE decent sized potato skins and the rest for what I paid were PATHETICALLY small. They have a photo on their site of all decent sized potato skins-that's what I was expecting but not what I got. The cheese was all melted all over the bottom they were quite messy, so napkins would have come in handy. The whole experience was just underwhelming on so many levels. I've learned not to crave potato skins again. read more

The Distillery Restaurant Henrietta - These potato skins were tiny only one was normal sized like the photo they provide on the menu. Disappointing. - Sports Bars Near Me - Henrietta, New York

Great job Henrietta Distillery! My company has been using this location for recent luncheons and every single time is consistently wonderful! We will be back for 3 more in April! I already know Im in good hands. Props to the kitchen staff for not missing a beat! The management is excellent with their above average communication and customer service skills. We will be doing many more events with you. read more

We had a large group midday on a Saturday. Service was pretty good. Most people like most of the food. The chicken nachos were not a winner. The chicken wings and mozzarella sticks were winners. The atmosphere was good, we ordered 6 shots as a goodbye and they took longer than expected. read more

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It was a good meal. Overall, the food would be a 7 out of 10, as of food service and consistency. The wings were Buffalo Parm, I would recommend ordering, although when we ordered 10 wings, 9 came. The flavor and feel of the restaurant was great. The best part was the mocktails. Full of flavor and very delicous. I think this is a good restaurant, but maybe every once in a while, it's good to eat. Enjoy! read more

Honestly we didn't even stay to eat. Came in and waited for someone up front to seat us for about 10 min. Waitress finally came over and told us it would be a 20 min wait. No problem. Went into the bar area and there were so many tables open with the servers literally just standing around. We tried to get a drink and the bartender just ignored us. I do not recommend based on the lack of friendliness from the start. read more

I ordered the steak burrito. It was huge, however, there was only 2 bites of steak in the 6 inch long burrito. I'd say 90% of it was warm salad and crema. That's it! Boooo read more

We decided to use up our gift cards so we came here on lunch. Based on previous experience I really wasn't expecting anything great. I was wrong. The staff were friendly and attentive. The food was good for my meal, I really liked my chicken spiedie. My spouses hamburger was on the dry side and he said the wings were very salty. Overall not a bad experience. read more

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Used to be the best American chain-style restaurant in the Rochester area. The Distillery has REALLY gone down in quality over the past 10 years. Average to slightly below average compared to chains such as Chilis, Applebees and TGI Fridays. At best, you can expect a dish on par with something from those competitors. read more

Had lunch yesterday, the server thanked us for our patents for waiting for our server Tonya! After 20 min. she came and got our drink order. This is Sunday and less than half full. Got our drinks, got our food, the Philly cheese Steak was so dry the we could barley eat them, but could not tell Tonya because she was not around! She did get me a to go box for my tacos (which were good) but then she was gone! waited another 15min for the check, saw her at the computer, she walked away, my friend tried to catch her and yeld her name her name; but nothing! Went to the bar for our check! So Service Sucked! Food was 4 out of 10 read more

Kitchen closes at 10 but they're open until 11, ok, no problem. But for the second time now my husband and I have gone in at 9:30 and have been completely ignored. It's unbelievable! The bartender sees us, waitress sees us. Tonight they both stared back and forth at us and their phones before turning their back after we stood there for 10 minutes. The moment that happened we left because service is huge, service is literally your entire business. Not sure we'll be back. read more

Good experience overall! We went on a weeknight and it was very busy. We had no trouble being seated. The server was super friendly. Our food came quickly. I had the impossible burger with fries and the buffalo cauliflower. My friend ordered shrimp tacos, which were 50% off that day. My burger was good! Nothing amazing though. My friend loved his tacos. Said the shrimp tasted fresh! read more

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Wow, how horrible. We've been coming here for years. Never again. After waiting an hour for our food, I had to find a guy in a silly shirt pretending to be a manager. After 5 minutes, we were informed by this unapologetic, arrogant buffoon that our food would be another 20 minutes. No explanation. No apology. No semblance of class. We left. The food we did get - Nachos that looked like someone blew their nose on them - was gross. If you like being treated like a nuisance, this is your place. Otherwise, go to Jeremiah's. read more

My BF and I ventured out for a nice celebratory St Patrick's Day meal at the Distillery on Winton! We were looking forward to having some 'bar eats' on the patio; but there was no server for the patio section. Bummer. But we were seated in a booth in the back area- which was fine bc it was spacious and there still is COVID. Prices of wings were still high. I got the Spicy Thai Shrimp with a side of loaded fries! (Extra Healthy) haha BF got the street tacos with a side of beans and rice. Food was good- just not the best I've had from Distillery. But with staffing shortages and increased food prices- I'd like to give Distillery another shot and will order the wings - by far my fav! read more

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Our waiter was very nice and attentive. I enjoyed the decor and numerous TVs. The seating was comfortable. I like that the menu has been revamped and modernized and that they are trying to be more environmentally friendly with their cardboard to-go boxes. There were lots of things on the menu that sounded enticing. I settled on a white veggie pizza with chicken that had arugula, artichoke, tomato, and kalamata olives. It was very tasty and I opted for the cauliflower crust. The crust seemed so much like a regular pizza crust, I couldn't believe it! I could only eat half. My friend got the chicken burrito bowl which she said was awesome. We used a coupon which helped keep the costs low. I'd definitely go back again someday. read more

The Distillery Restaurant Henrietta - Sports Bars Near Me - Henrietta, New York

Went here with some friends, waited to be seated, after 15 minutes still no one to seat us, (mind you there were lots of empty tables and just a few people sitting at the bar, there was no excuse for us having to wait this long) there were lots of people coming in after us also waiting. Very friendly guy stood waiting for his pick up order that was getting cold. When finally someone came to seat us the guy behind us asked if , when the lady "saw a chance" she could quickly hand him his pickup order that was just sitting right there in a bag on the counter. The lady who worked there snapped at him, she was extremely rude. Everyone there told her she was out of line because the guy was very polite and said nothing wrong. This set her of even more and we were being yelled at. She was horrible! My friends and I decided not to stay and went elsewhere for our lunch. The guy thanked us profusely for backing him up cause he felt very upset too. I've never been treated this rude in a restaurant before, for NO reason. We were all flabbergasted by this appalling behavior from the waitress. Do NOT go here if you value human decency. Horrible customer service. No idea about the food, we never got that far. And I'm never going back to find out. I would give zero stars or even negative stars if that were possible read more

Visiting Rochester area and needed a 'sports bar' to watch THE GAME. The Distillery was the closest. We'll be back for the great service and the chilli. read more

The Distillery Restaurant Henrietta - OHIO St Game Nov 28, 2022 - Sports Bars Near Me - Henrietta, New York

The Distillery did not used to have anything on the menu that I liked. Now they have deviled eggs (which are my favorite) and an Impossible burger. They also have 2 for 1 margaritas all the time, so it's become a place I like to go. I hadn't been to this location for a long time, and when we got there, the parking lot was packed on a week night. So I was expecting there to be a huge wait inside, but no one was there. And no hostess was there either, so we waited to get seated for at least 5 minutes. A few waiters saw us and kept telling us the host would be back soon. Finally one waiter saw us again and just took us and sat us somewhere. It was not a great start. Once we finally were seated, our waitress was very good and came over to us very quickly. Our drinks and the deviled eggs came really quickly. And the deviled eggs were a lot better than the ones at the Mt Hope location. At Mt Hope, they're always very cold, and you can tell they've been sitting in a refrigerator for awhile. These were a lot better, and really good. I honestly should have just ordered them again as my entree. Our burgers took awhile, but I was also really hungry, but there was definitely a lull between the deviled eggs and our food. I got an Impossible burger, and it was fine. I got a side of ranch with no issues. My husband is doing keto, so he got a burger with a lettuce bun, and they did that with no problem. We did not get many fries, so the waitress brought us an extra plate of fries without us even asking. That was really nice of her, and we really couldn't have asked for a better waitress. Their rewards club could use some work. You don't get a membership card or anything, so you use the same credit card or use your email. We found it with my email, but there's also no way to look it up online, so I had no idea what points we had or anything. I'm pretty sure I've gone here for drinks several times that I didn't get points for because of this. Anyway, it was my birthday, and I thought when I signed up there was some gift for your birthday, but apparently nothing came up. I think they should revamp this program or get rid of it because I have absolutely no idea what I'm earning or what I can redeem the points for. In any case, if you have a Save Around book, there's some good coupons. You need to buy 2 drinks to get a free entree, but with the margaritas being 2 for 1, it's not bad. I had strawberry and mango and they were both good. Nothing special, but good enough. I'll be back again for sure. read more

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Ok, never been here before until this night, back in January. I was staying in a hotel the night before I flew back home here to Boise. Some friends from high school and I got together for dinner here at The Distillery. I ordered the pizza. I LOVVVE pizza. I wasn't sure about getting pizza at this place because pizza at places like this --- yeah, usually don't deliver on quality. I watch what I eat and rarely treat myself to the "good stuff" I usually order a chicken Caesar salad...yeah, I'm beyond boring ‍ I ordered the pizza here and TORE. THROUGH. IT!! And had NAAAN regrets! Hahaha! Amazing food! Amazing atmosphere and friendly staff! If you're in the Rochester, NY area and want a good sports bar/family restaurant to eat out -- check this spot out. It's a great spot! Cheers! read more

The Distillery Restaurant Henrietta - Sports Bars Near Me - Henrietta, New York

We came in here the Wednesday night before Thanksgiving and the place was pretty busy at the bar, but not too bad in the dining room, at 9:30pm. We got a booth and I was amazed at the nice layout of the place. It looks cool with the bar in he middle. For a late night dinner, we ordered a pizza, garlic bread, and grilled wings. They came in about 30 minutes. Unfortunately, the wings and garlic bread were cold, but the pizza was hot. We told the waitress and she apologized and did a reorder of the garlic bread and wings. The pizza didn't have any baby arugula on it like it should of, and the bottom crust was really soft, it tasted just okay. The new order of grilled wings were good, as they have some nice seasoning on them, the garlic bread was pretty plain with dried up cheese on it. The waitress was nice enough to arrange a minor adjustment on our bill for the inconvenience. read more

Very disappointed in the food and over priced. Appetizer was very small portion. Will not be going there again! read more

I was pleasantly surprised with how delicious our lunch was today! I'm normally not a fan of chains, but I had a gift card to use so we gave it a whirl. The chicken tenders were crisp and appeared to be done in a homemade batter. Blue cheese was made in house as well. Not quite Tully's level tenders, but distillery you are on your way! The Baja shrimp tacos were perfectly seasoned with just the right amount of heat. Avocados, salsa and a creamy cilantro slaw accompanied the freshly grilled shrimp. As for he rice and beans on the side...I'd pass as they were quite bland. Service was friendly and efficient. Overall, I really hope distillary continues to go with fresh, House made items to order. It makes such a difference!! read more

The Distillery Restaurant Henrietta - Chicken tenders - Sports Bars Near Me - Henrietta, New York

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This place is horrible! Management told my significant other he cannot have more than 4 beers and emphasized that is their policy. When we pushed back and they gave him one more beer but refused after that point. In addition, they would not serve us anything after that. ( I order a milkshake and the manager said they were out of "milkshake stuff") We felt disrespected and basically kicked out. Never again! read more

Terrible service. We were left waiting for someone to seat us for 10 minutes, so we sat ourselves. Finally the waiter came over to take our order, no apology for the wait, he was actually kind of rude. No water refills. Piss poor attitude. Food was mediocre at best. Manager came to check on us and we expressed our dissatisfaction but he didn't do anything about it. Wont be back. read more

Very few people at 5:30. Seated right away. First noticed 4 men (management?) standing in front of kitchen in a discussion (management?) - all with their masks down around their chin. Most of The kitchen staff was visible from my seat and very few were wearing masks, carrying on conversations over the cooking stations. Some had a mask but it was not worn properly. Servers wore masks into and out of the kitchen. Ordered fish fry - in the past they had a very good one - not so today. Our waitress took didn't charge us for mine. I will not go back here until we have a vaccine. Get it together Distillery- you have a responsibility to protect your customers. read more

I go to the Mt Hope Distillery often and have never had a bad experience. My sister was staying near the Winton Road Distillery so I suggested that one. Wish I hadn't. It was on Ash Wednesday and we both wanted fish. Waitress gave us water and menus and walked away. The menu said only on Fridays. We overheard another waitress say the specials, which included fish fry. When waitress took our order we asked about it and she said, oh, yeah, we have it. So we both ordered fish sandwiches. I took two bites and found I had a mouth full of bones. I carefully extracted them and focused on my fries. Waitress came back I pointed to the four bones on my plate and she only said, Do you want another one? No apology. When she brought bill, I told her I belonged to the rewards program. I gave her my card and she said, it's not showing up. When we were leaving we saw a sign telling customers they'd need to reregister for rewards program. What the heck, waitress? We were nice enough 60 year olds, why weren't you nice in return? I can't imagine this happening at my neighborhood Distillery (Mt. Hope). read more

This was the first time we had been here in over year. We went on a Friday night around 9, it took probably 5-10 minutes for our waitress to come to the table. When she did, the first thing she said was "the kitchen is slow tonight". She proceeded to take our drink orders, one person ordered a beer. After waiting for it for about 15 minutes, we asked if it would be coming out soon, to which she said, "the bar is slow." This was a little ridiculous considering it was ONE beer, and after we mentioned it the beer came right out. The food was good, but the waitress didn't check on us throughout the meal to see if we needed anything, and we needed refills on drinks and condiments. On top of all of this, we were sat next to a table that was full of Distillery employees who were getting drunk and very loud. They also received probably 2-3 rounds of drinks before we received our first beer. Overall, based on this experience, and our last (which was also not great) I would not recommend this Distillery. read more

Went here with a large group on Saturday night. Had not previously visited this location and quite frankly didn't realize that the Distillery even had a location on Winton. I'm not a huge fan of the Distillery and never really have been. However, as a group we came to the consensus that this would be a good option. Some members of our party were disappointed to learn that the Greece location would be a 45 minute wait for seating on a Saturday night so, we were pleased to learn that there was not a wait to be seated at this location. I am generally bothered by a lack of vegetarian options offered here. Furthermore, I feel like the quality of food could be turned up notch. One positive is the prices. Everything is cheap. Second positive were decent drinks. My hubs got a philly and I got cheese quesadillas. Everything was edible, but not something that we would go out of the way for again. Server was very kind and attentive. Overall experience was fine, but I am not in a rush to return. read more

Great boneless wings! The side salad was good. Large drink menu. Takeout orders are significantly less quality. Choc cake is bland.

Came to the Distillery after a hard fought hockey game by our little guy. Waited over 30 minutes which is to be expected on a Saturday night. I'll start by saying not very impressed with the full beards the servers and kitchen help have, that doesn't fly in most retardants I've frequented. I asked steak salad to be medium, came well, no big deal. Everything was good not great, small portions for the price and no wow factor at all, which is why Im giving it 3 stars. read more

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We dine at one of the many Distillerys at least two to three times per year. They have decent bar food at a good price. Their fish tacos are very good with a lot of fish in them. The boneless wings are tasty though a bit too few for the price. One downside is that their draft beer menu has been shrinking with not the wide range they used to have. And if you want to watch a sporting event this is the place to go with dozens of TVs. read more

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Met friends after work last night for a quick bite. Food was good, nothing special to write about, service was ok, server was knowledgeable about the menu items, bill was ok too for the three of us. My two issues (which since it's a sports bar type place and I knew that so not sure this is fair) is the parking. Arrived about 5:30 and no parking, so parked in the plaza and walked over, but once inside the tables are mostly empty but the bar is jammed to the max! Secondly the TV's, so many TV's, reminded me of those 80's clubs that I thought went south. So in fairness, the place was ok for food, price, and service, but TV's & parking are a bummer. read more