A solid coffee chain, I've tried a variety of drinks and all met my expectations. I usually do mobile orders so don't have much interaction with the staff, but the few times I got acknowledged the staff seemed friendly. My drinks were ready every time I get there and never had any issues. read more

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1 Star -- Apparently, Toasting the Grilled Cheese Is Optional I ordered an iced latte, and a grilled cheese from Coffee Bean. You know, the grilled cheese that's advertised as TOASTED bread with MELTED cheese? Apparently, that's just a suggestion. I picked up my order the second it was placed on the counter, so there's absolutely no excuse for what I received. The cheese wasn't even melted! It was practically solid, and the bread had ZERO toast marks, ZERO golden color, and looked like it had never even been introduced to a grill. What's even more frustrating is that this location consistently seems more focused on handing out free water and black coffee to people hanging around the store than making sure paying customers receive the food they actually ordered. I have no issue with helping people in need, but that shouldn't come at the expense of basic quality and service for customers spending their hard-earned money. If you're going to advertise a TOASTED grilled cheese with MELTED cheese, the absolute bare minimum is to actually toast the bread and melt the cheese. I'm not expecting a five-star dining experience from a coffee shop, but I do expect my grilled cheese to be, well... GRILLED. Extremely disappointing. Management really needs to pay attention to what's coming out. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Ventura, California

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This Coffee Bean & Tea Leaf location is located in Ventura in the Montalvo plaza. This has become my go to location, and to to be totally honest the first time I came here I really had to pee and didn't know where else to go. They do have two restrooms here that are unisex. But there are codes that you need to be able to get in there. I was a dummy and wasn't sure how to actually use it I was pressing the buttons a little too quick and they weren't registering and then finally figured out that once you press on it it will react right away. My go to drink here is the mocha latte with an extra shot. The tea lattes are a huge favorite of mine too. If you have the app you're able to get points in check in and redeem rewards. There tends to be plenty of parking all over the plaza. This side of the plaza tends to be a little busier and during lunch times it might be hard to find because there's a lot of different restaurants around here. read more

Have had several of the iced mattcha, latte, strawberry drinks and they were terrific. Today, 10/2/26, between 12:00 & 12:30 I order another and was hugely disappointed due to the 1/8" amount of strawberry. When I brought it to the attention of the gal behind the mixing area she said that was the receipe they use. I told her then some of her co-workers weren't following the receipe because the strawberry is usually at 1" level. Someone (I suggest this gal) needs some instruction on following receipes and customer service and how to offer to make the customer satisfied. read more

This was my first time to this location. I decided to try a Dirty Chai with an extra chai tea bag. I think I found the my perfect match for a chai and coffee lover. It's a chai tea with a shot of espresso. It kind of tasted like a hint of chocolate in it. It hit the spot for a Sunday morning of errands. I love the that the building itself has the Spanish style architecture. I did a mobile order and my coffee was ready for me when I arrived. read more

The Coffee Bean & Tea Leaf - Outside 6-2-24 - Coffee & Tea Near Me - Ventura, California

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Ordered an iced chai even paid extra for the almond milk. It was horribly bland and flavorless. read more

The Coffee Bean & Tea Leaf - Bland chai full of too much milk. - Coffee & Tea Near Me - Ventura, California

I love this place. My drink tastes different every time, they always get my order wrong, and they always seem a little confused. But it makes me feel like I belong I go here everyday still. read more

I had a very disappointing experience at this location. My son and I waited at the counter for over seven minutes while two employees worked nearby. Neither greeted us, made eye contact, or acknowledged we were there. Another customer walked in and was helped right away, which made the contrast even more frustrating. Good customer service starts with basic acknowledgement, even when busy. Unfortunately, we felt ignored and unwelcome. I hope management addresses this, so future customers are treated with basic courtesy.we just walk away to another business that treats people with respect read more

This location is my favorite, on Victoria across from Trader Joe's and Green Thumb. I can sit in a quiet location on the patio and enjoy their tropical passion iced tea filled with perfect graupel ice, the small crunchy kind. Their breakfast sandwiches are great, too. Service was so quick on my latest visit that I hadn't finished paying, and my iced tea was on the counter. There are comfy chairs inside, also, but when the sun is shining, there is no place more relaxing than the sunny patio with their chill music playing on outdoor speakers read more

The Coffee Bean & Tea Leaf - Outdoor seating - Coffee & Tea Near Me - Ventura, California

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Should have just ordered a regular matcha, there's literally the smallest amount of ube in it. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Ventura, California

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This is the Coffee Bean location to come to in Ventura. I love this location because they always make my order the way I request it. I love doing their mobile order, service is always quick and friendly. The shop inside also has plenty of seating. read more

I sometimes stop here when visiting the Ventura area. The place has always been packed when visiting. Customer service is always great. I only tried the hot chocolate so far and it's been good. The coffee shop is a little small, but there is plenty of seating outside. I recommend this coffee shop. :) read more

I am lactose intolerant. I asked for a decaf almond pumpkin latte. 15 minutes later after drinking it, I had heartburn. I felt infuriated!!

I LOVE Coffee bean BUT I've been going to this one for many a long time now but these last few times I have gone the worker's don't greet you as you walk in like before and I momd you the employees see you standing in front of the register and they say not a word to you like hi I'll be right with you NO they let me stand there and wait and wait until this last time today Saturday the 8th of August and I left because it's ugly that you are literally in their faces and not one work oh then a girl with two ponytails comes out from the back and did she come to help NOPE!!! And the last time I was there and that time I waited for the lm the kid was throwing the trash said nothing to us and didn't help then they do have a girls who is in or has been in training and she's just very slow!! So I decided to go to the one on main st I went right after walked in they greeted me and I was sout in less than 5 minutes!! So I must say work on your worker's please!! read more

Very friendly staff! And always cleans and smells amazing Never had a wrong order! Food is also 10/10 I recommend the jalapeño bagel with creme cheese! Staff is always willing to warm it up for you Only coffee bean I go to in Ventura read more

The Coffee Bean & Tea Leaf - Iced white chocolate with vanilla sweet cream cold foam with extra drizzle - Coffee & Tea Near Me - Ventura, California

Connie and the team here are always so friendly and efficient this is my go to spot I highly recommend stoping by for all your coffee needs

This is the worst Coffee Bean! The one by FedEx is barely better. Poor management, no management at all. No training and absolutely non existent customer service. They are so rude here and there is no corporate contact to file complaints. I will no longer support the poor staffing. The homeless live inside just like at Peets. Bye!!!! You deserve each other! read more

The best coffee shop Breakfast Burrito ever! Chorizo Breakfast Burrito was so tasty! It had a nice toasted tortilla & fresh ingredients. We ordered in the app which was easy to use, walked in & picked up our order (nice & easy) Good job Coffee Bean!!! read more

The Coffee Bean & Tea Leaf - Chorizo Breakfast Burrito - Coffee & Tea Near Me - Ventura, California

If you want a cup of ice this is the place to go. After I took some ice out of my large drink I had half a cup of coffee left. Good job coffee bean, it's a great way to lose customers! read more

The Coffee Bean & Tea Leaf - Ice from the 2 large iced coffees - Coffee & Tea Near Me - Ventura, California

I have been a customer since 2001 The first location I visited when I started being a customer was the store at Rose Ave in Oxnard California and I recently moved to Ventura. During my visits to the Oxnard location I met the manager Gabriel Laguna. A few days ago I visited the Victoria Ave location and he was there when I went back to get a refill as soon as I was ready to pay he interrupted the young girl that was helping me and humiliated me and disrespected me very bad. He made comments that the are consider discriminative. After saying what ever he wanted to me I said to him that I was not asking for anything for free and told him to change me the full price for my refill and he said that he was just joking with me. After disrespecting me and treating me like trash he said he was joking a few times. Just because look dirty because of their work doesn't mean that they are going to ask for free stuff. I work hard to get paid and buy whatever I need or want. Gabriel Laguna is the worst person I ever met during all this years as a customer. The rest of the employees are very nice and respectful not just to me but to everybody else. read more

Unhappy with coffee drink went back to get it fixed they were short and rude because I asked them to remake my drink they made a big deal making it seem I was in the wrong.Just make me a new drink thats all they had to do not going there again read more

Some years back we used to alternate between CBTL, Starbucks, and a few local independent coffee houses. Sadly, there isn't a CBTL close to our house now, and one of the locations we used to enjoy in Thousand Oaks (with outdoor fire pit) closed down. It had been a while since we'd been to one, in other words. Recently, we were in Ventura to get away from the inland heat, and had dinner at Caribbean Haven. Since I'm avoiding dairy these days, I couldn't share in the halo halo that Dear Hubby had ordered. He suggested that we sit outside while he had his dessert, then offered to get me something from Coffee Bean. I remembered their ice blended drinks, and had the mocha version. It was really pleasant to sit out front as the air temperature slowly cooled off as the sun was getting ready to set. CBTL sits at the end of a group of casual dining restaurants, near a small landscaped embankment. Beyond is a driveway leading to another section of the shopping plaza. The way the land is graded, it's like a small oasis the way the planter beds are set up. That added to a bit of relaxed feeling as the weekend wound down. We might try that combo again - Filipino food at Caribbean Haven, and beverages from Coffee Bean after. It's great that they're neighbors! read more

This CBTL is always on point with my drinks. I normally order through app and it's ready fast. The barista greeted me when I walked in to grab my drink. Love the Mango Cold Brew, sweet and delicious. Makes me feel like summer time anytime. read more

The Coffee Bean & Tea Leaf - Really big Cold Brew Mango Cold Brew Tea - Coffee & Tea Near Me - Ventura, California

I love this location and I love CBTL. There's no shame in my game. I got several gift cards for the holidays and jumped into 2020 with a new signature drink for myself: Peppermint ginseng tea latte over ice. I'm #obsessed. I've been here more times in 2020 then I have in all of 2019; sorry not sorry. Every time I've come here the staff are friendly and talkative. But not in a pushy way. Plus, even if any of them hate their job - which I know they don't - they do not show it! I despise going to businesses where I'm greeted by crabby staff. Honestly - not once have I walked out of here with a bad taste in my mouth - no pun intended! This is a huge thing for me. Location is so very convenient, too. Be prepared though the parking sucks, Really and truly sucks. Good luck if you're here around lunch trying to find parking. I'd park at Ralph's and walk over if need be. If you try that drink hope you like it as much as I do! read more

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During our road trip to Santa Barbara in late March, we came across this place at Victoria in Ventura County. We came here for their once again "mango cold brew tea". As always, the employees are courteous and friendly. They are super efficient, skillful and get the job done right the first time. This is a perfect place for those who are in a time crunch; in need of a good drink and something to munch on before hitting the road. There are a variety of food and refreshment items to pick. The favorite spring seasonal choices are the Irish creme and midnight mocha cold brew. The coffee clientes are also in for a treat. There is a slew of coffee selections and it can be made brewed, specialty, iced, caffeine free and nitro cold brewed. Of course, there is the espresso, ice blended drinks and tea. If you are a regular, it's a good idea to download the coffee bean rewards app to receive special offers and a complimentary brewed coffee or hot tea for first-time users. read more

The Coffee Bean & Tea Leaf - The Coffee Bean & Tea Leaf:  Mango Brew Tea, 1780 S Victoria Ave, Ventura, CA 93003, 20190329 - Coffee & Tea Near Me - Ventura, California

I'm super disappointed. I don't like to order from Postmates but I had to due to limited time. Anyways I ordered a iced cold brew. When it was outside on my front door it was leaking everywhere! Maybe the absurd person that dropped it off just dropped it or I don't know what happened. I have the pictures and receipt. Postmates needs to stop hiring lazy ass people. I wasted almost $20 dollars on a iced cold brew that was only halfway because the rest leaked out. read more

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always hot always perfect extremely fast cervice always enjoy the first seep i will step by soon read more

The general manager, Connie, and her staff are someone the friendliest employees! They oblige me with whatever concoction I request. Their drinks are much richer, creamier, and satisfying than Starbucks'. They are priced competitively and their stores are clean. They do not have code locks on the bathrooms and are conveniently located. The only thing that could improve it is if it had drive thru.... read more

Great staff and even better coffee. Indecisive at first, I asked the staff what they recommended. They advised I try the vanilla iced latte and winter dream tea latte and they were both absolutely delicious. :D The winter dream tea latte was perfect. Sweet but not too sweet and had a gingerbread after taste which paired well with my gingerbread cookie. ^_^The vanilla iced latte with oat milk was perfect and smooth with a subtle coffee taste. I was really happy with the staff and service. They went above and beyond to make my experience memorable and coffee choice perfect. There was also a lot of merchandise to choose from and pastries of all sorts. Went ahead and got a gingerbread cookie since it looked super cute and was actually pretty tasty. :p read more

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I like the service and the treats...This store is close to home and the coffee is always good.

Clean and friendly with good drinks but they have covered up most of their power outlets. Now only the one big table has power outlets.

Great place right by the Marina. Love picking up some coffee and chilling on the harbor or going for a walk. They are quick with the drinks and always get my order right. read more

sign says they close at 9 but when i showed up at 8 they told me they were closed already despite the door being open not sure what's up with that read more

Driving through town, STOP here and get coffee. Visiting a friend? STOP here and have coffee. Live here? Treat yourself to coffee HERE! Sure there's plenty of coffee places in this area to choose from but you should be choosing this location. There's no one like CBTL. The quality of coffee and teas they have, can't be touched. Best unsweetened iced tea I've ever had, several flavors to choose from. You can even make a tea latte. That's right. TEA LATTE! You haven't had one? GET ONE! You won't regret it. I grew up in this area and moved out of state. You know where my first stop was coming into town?? This place. I told my husband how wonderful it was. Staff is still great and he said this was the BEST coffee he's ever had. That's saying something coming from the Pacific Northwest. They are surrounded with coffee options and trust me he's tried plenty. He fell in love with CBTL coffee and I know we will always be on the lookout for one. They have a rewards app now! Love that. read more

I always get deals because I'm a rewards member. But the Wi-Fi connection sucks here. I've emailed corporate asking them to fix it but no reply yet. Really annoying. But great service. read more

Service is great and they serve the best hot chocolate, better than any other coffee places.

One of my favorite locations when in Ventura! It's a great atmosphere awesome customer service and the vibes here are like no other. Currently running a friends promo for a limited here and the drinks with the characters names are sooo sooo hilarious! The decor and openness of this specific locations is awesome! It has tons of seating and space to walk thru without bumping into anyone or anything for that matter. It's a definitely different vibe here that most other locations I frequent. Will always come back when in the area. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Ventura, California

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The girl behind the counter asked me to put my mask on, so I did. But after I made sarcastic comment that had nothing to do with her, she said she wasn't comfortable with me. I was wearing my mask, I was 6 ft away. But refused to take my order and asked me to leave. What ever happened to the customer is always right? How can we be of service to our customers who loyally come back?!??! I'd almost rather have Starbucks than come back to this CB. read more

The Coffee Bean & Tea Leaf - Come for the parking spots or Robeks not the rude customer service! - Coffee & Tea Near Me - Ventura, California

I couldn't believe these amazing people worked here!!! They deserve a raise. I love coffee

All I want to say, is that every person working at this store should probably work in a different industry. It is very clear that the employees there do not want to be there, nor do they care to help a customer almost every time I go in the other, give me a weird dirty looks or they roll their eyes at me, or make me feel just unwelcome and uncomfortable. The staff there also can't seem to get orders right? There's been countless times where I've ordered tea with honey, and they never put honey in the tea. This one time I watch the employee make my tea not add honey and then I proceeded to ask her. Oh, you put honey in here oh yeah, we already put the honey in there. And for the record that he had no honey. Don't get me wrong I've had good experiences here but for the most part it's usually a flop. read more