I ordered a clock works for a clock I was repairing. Even before receiving it I found that it was not what I needed. So when I received it I did not open the box and shipped it back on 2/16/22 to them for a refund. They acknowledged receipt in a message but have not refunded my money. read more

I've been going to "the watch guy" as he's locally called for years. I have never been disappointed and he always fixes watches and clocks while I wait for reasonable prices! Highly recommend!! read more

This is the most interesting place....My husband needed two watches fixed and because of reviews we went to CLOCKWORKS....This man knows Everything about clocks and watches I could have listened to him for hours. Do yourself a favor if you need a clock or watch fixed or just need a watch battery go there You will not be sorry. Personally we will be forever customers!!!!!!!!! read more

I first took my expensive watch to a shop downtown and was told that it would be $80-$90 to service it in "HOPES" that it might do the trick. I stopped by Clockworks on my way back home and Jim (Owner) not only repaired my watch as I waited, he replaced my battery as well, all for less than HALF the price of the other shop. He was very pleasant to talk to and is now going to repair my grandmother's antique watches for my family. Make sure you bring cash or check as he doesn't take credit cards, not surprising for this cute little neighborhood shop. Great work, Great service. Thanks Jim. read more

Fast, professional, informative service. Jim's shop, filled with time's time pieces, was as fascinating as you might expect from a person deeply devoted to their profession. He, as I stood there, changed out the battery on a 90s Seiko of mine; mentioning the improper maintenance evident in its past. His skill and experience made it clear this was something he could do in his sleep. He described his process clearly, answering any question I had. Clockworks features the rare craftsperson that loves their trade and to share it. Quality service at a value price. Will be back! Don't forget to bring cash or check, at least as of the time of this writing! read more

There are so many clocks and gadgets in this joint that there is hardly any standing room... Jim is a real aficionado... Richmond is lucky to have him. He is quick, accommodating, and a true and passionate expert at his craft--a rare breed! Don't go anywhere else. He's worth the commute. read more

I took several watches to Mr Ahmed today and I am very pleased with his customer service and excellent workmanship. He is a master craftsman and I will never trust my fine watches to anyone else. He works quickly and expertly due to his 35 years of experience. Thank you, Sir. I learned a lot today about watches and batteries and how important it is to find someone like Mr Ahmed to entrust them to. read more

Jim did an AMAZING job restoring the grandfather clock that has been in our family since the mid-1800s. It is not only fully functioning again (it hasn't worked in years), but it also keeps time perfectly! Listening to the soft tick-tock and the chime sounding transports me back to my childhood when we'd visit my grandparents in Castle Creek, New York - I loved the clock then, almost as much as I do now. read more

Yes, friendly guy and efficient. Be aware he only takes cash. Let's see how long the battery lasts :).

I cannot stress enough how remarkable this establishment is. The gentleman that owns The Clockworks, Jim, is incredibly knowledgeable and even found an error made by a previous chain watch repair service in Short Pump that was causing damage to my watch. He has a four year degree in horology from university and he took the time and detail to explain what he was doing and how my watch works to me. I will never again go anywhere else for service. read more

Jim is not only a subject matter expert in his field but was also extremely generous with his time and made a house call to work on a 40-year-old Howard Miller (with Hermle works) grandfather clock. The clock had been serviced several years ago after we inherited from our in-laws. Jim pointed out several things that were overlooked by the previous servicer. He also offered advice on keeping the clock in proper working order. His tune-up saved me $ 800 to replace the works. The clock has never sounded better, is keeping perfect time - better than ever expected from a mechanical system - and looks great in our new home. I would recommend Jim to anyone seeking a high level of expertise in clock repair. read more

I love to patronize small, local businesses, and this place and guy are a classic. The shop is chock full of clock and watch stuff, so it is not a really a shopping experience. Bring by your watch for repair or old grandfather clock. He repaired my watch on the spot! read more

I needed the battery in my Tag Heuer replaced. Jim took care of it quickly and expertly. He even cleaned out dust and lint that was accumulating under the cover. I highly recommend him for any watch repair. read more

Jim takes great pride in his work and is extremely good at what he does. I have taken my own watches and my girlfriend's watches there and even recommended others to see him for their watch repair needs. He operates cash only so keep that in mind before going. If you need a battery replaced he will replace it on the spot. The first time I I visited Jim I needed a battery replacement. He quickly changed out the battery and noticed that the last person who replaced the battery accidentally damaged the inside of the watch by bending a few prongs that shouldn't have been bent. He fixed them free of charge and even polished my watch without an additional charge. Jim is very professional and personable. I will be visiting Jim for all of my clock needs as long as I'm in Richmond and you should as well. read more

This guy is such a sweetheart and truly loves what he does. At first sight this shop looks crazy; there's boxes full of clock remains and jenga pieces and other random things all over the place but I think it gives it character! He's actually rated the number one clock repair guy in the WORLD! Google it! Such a good guy and does great work (-: read more

Great service. Called in a pinch to get a watch resized and it was done in no time at all. Long time small business owner with lots of history and a lasting impact in RVA heritage. Great service and better conversation with an impressive collection of timepieces of all kinds in the store. Worth a visit. read more

Very well educated, master craftsmen. I wasn't sure where to go to get a few of my watches fixed and batteries replaced, I'm sure glad I stumbled upon this gem. Will absolutely be returning for service again. read more

Very nice gentleman took links out of my watch while I wanted. Old school service and knowledge of his craft.

What a treasure to find Mr Ahmed and The Clockworks. I was a walk-in customer today to have the wristband replaced on my husband's watch. Mr Ahmed immediately knew what size band was needed with one glance (I had spent hours doing "research" myself), asked a few thoughtful questions, and then offered me a selection of replacement options. The watch was inexpensive and he thoughtfully guided me toward the best, cost-effective selection. Mr Ahmed not only replaced the watch band in just a few minutes but also pointed out that the watch calendar was improperly set and asked my permission to let him fix it. What a pleasure to find The Clockworks! read more

Would never go back to Clockworks again, nor would we recommend this place to anyone. We went to pick up our clock after it had been fixed and found it sitting outside in the sun. Richmond is extremely humid in the summer, and anyone would know that humidity is not good for an old, wooden, antique clock. Very disappointing that the owner treated our clock in such a careless and disrespectful way...it has been in our family for years so it is of sentimental value and irreplaceable. As a business that repairs and specializes in antique clocks, they should know how to store them properly. We have been previous customers, but will no longer use Clockworks. read more

I took my 25 year old Tag watch into Jim's shop yesterday. Over time, moisture got into the face of the watch and it was difficult to see the hands due to cloudiness. The watch band clasp holding it to the wrist was also not functioning properly and would come undone frequently. I've sent the watch to Tag (the manufacturer, directly) and they sent me a laundry list back of what was wrong with my piece and also said they could not fix it as it was too old. Jim looked at it and immediately knew how to fix the problem. He took it apart, checked the waterproofing, and cleaned up the insides and watch face of the moisture. He then went on and fixed the bracelet. This all took 15 minutes. The speed and precision was remarkable. Its like he already knew the watch and was familiar with it. I asked him why the manufacturer couldn't have done that. He said simply they don't know how and the technicians aren't trained properly. Jim explained he had worked with watches all his life and went to school for 4 years to learn about clocks/watches. Jim did what even the watch manufacturer refused to do. I don't even think Tag opened up the watch to see what was wrong with it. If you have a timepiece that needs work I could not recommend Jim more. He was quick with reasonable prices. Only fixed what he saw needed to be fixed and what I asked for. Did not try to add on extra fees and was honest about the watch condition. In the future, I will not go back to Tag or any other watch store/jeweler for my antique timepiece that I wear every day. Jim's shop is the way to go. read more

Today I got five of my Invicta watch batteries replaced .. Mr Ahmed was absolutely the nicest man I have ever met .. He took all of my watches and replaced the batteries while on site .. I had a Wonderful time talking with him while he was doing his work .. Got his life story , and this fine man knows absolutely everything about Clocks and Watches .. He went to College for four years to understand the clock and watch industry and repair .. He is always working to help out his customers.. 6 Days a week at shop and after shop closes he goes to customer homes and works on clocks there .. I learned so much from him today .. This man has been on One vacation in 30 plus years .. That's how much he's dedicated to his work.. Go by and meet this Wonderful Man .. I'd give him a 100 stars if I could .. Best Prices and Best Quality Work .. Will absolutely bring all my watches to him .. Thank You so much Sir !!! Sincerely, EJ read more

The clockworks is everything you want from a watch repair shop. Jim is a true craftsman and takes exquisite care in his work. He is quirky in the best way, and takes the time to explain what he's doing and why he's doing it. He is prompt, friendly, and immensely knowledgeable. Would recommend to anyone who wants a personal experience with someone who really knows their stuff read more

Mr. Jim Ahmed owner and master clockmaker is a true gem home of Richmond Virginia and the East Coast. While he is an expert on all clock movements his specialty is antique movements of chiming clocks and especially tall-case (grandfather) clocks. In my several interactions with Jim I have always been most pleased. You will find Jim a very pleasant and kind gentle man Who is a true expert. I give him and his work my highest possible recommendation. read more

The Clockworks - Tall-Case clocks at The Clockworks - Watch Repair Near Me - Richmond, Virginia

I own four watches and the batteries were out in all at the same time. Mr Ahmed offered to replace them while I waited, but I was in a rush to get back to work so had to leave them. It's true that the shop appears to be in complete disarray, but I'm convinced that his brain works like the machines he so expertly repairs...there is a place for everything and when you put it together it works perfectly! I enjoyed our chat about timepieces. Most astounding is that he somehow knew exactly where I'd had one of the batteries replaced back in March. I'd completely forgotten, but now know why it lasted only 6 months. I'll definitely return to The Clockworks. read more

I took a kate spade watch there after a jewelry store couldn't close the back after replacing the battery and ruining the waterproofing. Boom. He fixed it. After that, the watch hands weren't working because I had carried it around without its back for a month. He said some dirt/lint probably got in and was causing problems. Boom. Not only did he fix the back, but he fixed the watch hands and now it works as good as new! ~ 15 minutes in and out, with very inexpensive prices ($5 to fix the back, $5 to fix the watch hands!) I won't be taking my watches anywhere else! The reviews saying it's messy inside the shop aren't wrong - but some people thrive in that environment. This guy knows where everything is, even if it's hard to move inside for all the clocks and clock-insides! Definitely worth it! read more

Took my Michele here to get the battery replaced. First, he told me my watch wasn't that nice. Not a huge deal but not very nice. I had to leave to get cash because he only accepts cash or checks. He offered to do the replacement in front of me but I only watched for a few minutes. During that time he dropped many of the pieces of my watch onto the cluttered floor of his shop. Again, not a big deal, but maybe not super professional given the state of his work space. When I returned, my watch was ready and was working like normal. The service was expensive - $60. But, I figured it may be worth it. However, the battery stopped working again after just a week. Not sure what the issue is but when I brought it back to him he said he could not help because he had no record of him doing the service on my watch, since I paid in cash. So, now, I'm out $60 and have a watch battery that obviously does not work. I'm not sure if it is the watch or the battery that he replaced but I will definitely be taking it somewhere else to figure out. read more

Great experience today as I went to see Jim Ahmed at Clockworks to get two watches running. The first one was a very special Lisa Jenks watch that I bought from eBay knowing that it wasn't functional but wanting it as a piece of art. The second was my favorite Seiko that didn't work long after a battery had been replaced at a Mall kiosk. Jim looked at the first one and said he wasn't sure but continued to work on it while I looked around at all of the interesting clocks in the tiny shop. After he worked on it for awhile, he placed it in front of me and said "Let's see if it works". Then he took the other one to replace the battery and showed me that the gasket had been incorrectly placed IN the watch rather than around the back cover. As he straightened it out and replaced the battery, we looked at the first watch and it WAS running! Amazing that in about 15 minutes, he was able to get both of these beauties running again. I am so pleased. Yes, bring cash and prepare to be delighted. read more

The Clockworks - Watch Repair Near Me - Richmond, Virginia

I give this owner, Jim Ahmed, easy 5 Star rating. He is very knowledgeable and one of the best watch/clock/jewelry repairman in the entire area. He has been in this same area for many years. I first met him about 30 years ago and was very pleased with his work then and I was more than thrilled to know that he was still in business and in the same location when I had to get my Dad's pocket watch working again. Of course he could fix it and didn't over charge me. So, while I was there repaired a bracelet for me that I never got to wear because the clasp wouldn't stay closed and it was brand new. I had one jeweler to tell me it couldn't be fixed and the other one wanted to charge more than the cost of the bracelet and Jim fixed it in a day and charged a fraction of the cost. So I finally got to wear my bracelet after holding on to it for an entire year. Thanks Jim for all you do and the watch is perfect timing for my dad's Father's Day@ read more

I was sent to this hidden little shop by Carrera's Jewelers to do a repair on a band that required a larger then normal pin to keep the band in place. The gentleman who owns the shop, Jim Ahmed, couldn't have been nicer and more helpful. He did my repair and sent me on my way in 10 minutes. I gave him $10 but know he would not have asked me for money. While there I spoke with him and asked what he specialized in. He said he loves restoring clocks but also does repairs and even sells a few he finds here and there. By the amount of clocks with repair tickets I saw lying around, this is a busy man and he must also be well respected. He certainly save the day when two jewelers could not fix it themselves. read more

Like another reviewer, I was also shocked by the amount of clocks in the shop. Remember Gepetto's clock shop, in Pinocchio? There were some antique clocks that were really interesting to look at. It seems his shop is relatively popular, too, with many people trusting their clocks with him. So, I went to get my watch resized. He took two links out, while I was waiting. It took about five minutes. Very nice man. Highly recommended! read more

First time customer today. Normally I'd go to the watch and pen guy downtown but this place is closer to the house and had all these excellent Yelp reviews. Mr. Ahmed greeted me immediately and went to work on the two daily Casios I brought with minor problems (couldn't get the back of one open to change a battery, couldn't get pins/band adapters to line up on the other.) Very nice man, knowledgeable and friendly and funny and patient. Fixed both my problems quickly and easily while I looked at all the clocks. He noticed that one needed a gasket which was probably why I couldn't get it open myself in the first place. He took great care to not scratch or damage these watches also, even though they're nothing valuable or special. The price was definitely more than fair as well. I was very impressed and highly recommend this business! read more

They were very nice and they were very professional. They also fixed my watch extremely quick. He also told me a solution that could help my watch from getting harmed. It also was past the stores open time (11-2) and he still let us in. read more

Had to get a battery for my trusty Seiko and google gave me a gift!! The last replacement almost cost me my watch as they were less than honest?about the replacement of the gasket which gives it the water resistance. So, I drove up and went in to the delightful ( I love clock shops). A crowded, hodgepodge of clocks of every shape, size, age, and origin with world sitting everywhere. I stood patiently waiting my turn as Jim, the owner, finished with the gentleman in front of me When it was my turn he had me watch each movement he made as he took things apart and explained each step carefully noting the poor workmanship of the last mall watch shop as well as the lack of a gasket. Jim is careful, and very good at what he does and earns his reputation as number one I will return for any time piece issues and to see if he will part with a mantle piece with Westminster chimes. Reasonable price too! read more

I picked Jim to fix my wall mounted grandmother clock because of the many positive reviews on this site. Now, I feel like I've been taken advantage. He took my clock apart, then told me it would cost $500 plus $80 for his trip to my home (we are less than 5 miles from his shop). The entire job took maybe about 2 hours (and 20 minutes to get it off the wall). He did not replace any parts, oiled the clock, tightened a few things, and put it back together. So that means he charged me a little over $200 per hour to fix the clock. At the end, he said the bill was $600 (not $500 + $80, but $600). When I questioned him, he simply said he is the best in Richmond. In the end, it sounds the same as it did when it was working. He did wipe down the face of the clock to a certain degree, but the pendulum is full of prints. At that price, I would have expected all of it to be sparkling and no finger prints! Had I known his service would be so overly priced beforehand, I would have gone somewhere else. read more

Best service I've gotten from a watch repair shop ever! Gave me honest advice and diagnosed the issue without even taking the watch apart, unlike other shops read more

Mr Ahmed is a very fascinating and smart individual. Upon entering his shop I was shocked with the amount of clocks that occupied the space. I came in to get two watches that I recently purchased sized. Not only did Jim give me a lesson on the watches I purchased, he also gave a general appraisal on both watches (which was very close to what I paid for the pieces). His knowledge of time pieces seems infinite! He removed links from both watches in a quickly sized my watches right in front of me, instead of having to drop them off and wait a few days. Overall I really appreciated the knowledge and professionalism of Mr Ahmed read more

I bought an older GF clock at an auction, and it was missing some crucial parts. Mr. Ahmed came to my house, assessed the situation, and by the time he was finished ( he had to make some bits himself), the clock was running beautifully. I am thrilled. I am not going anywhere else for my clock/ watch needs. read more

Clockworks is a great place for all your watch and clock repairs! I brought several watches to Jim and he was able to change the batteries, replace straps, and remove links on the spot - including various brands and styles of watches. He checked to ensure enough links were removed and the fit was comfortable, but not too tight. He also gave great advice on how to clean the watch straps at home with dish soap and warm water. Jim is pleasant to chat with and his charming shop is fun to visit. Prices are very reasonable and the work is top-notch! Remember to bring cash or check - no credit cards are accepted. He also does house calls for large grandfather clocks. read more

Jim is an amazing and honest guy. Great work, he fixed my watch that NOBODY could. So glad I ran into his shop.