Brought in my Shinola watch and they made the adjustments while I waited. Quick, easy, professional…read moreservice, and a fun experience. Highly recommend!

Rather expensive for watch batteries but you're buying more than the service alone. You're buying…read moreJim Ahmed, the proprietor, worth the experience alone.

A delightful shop with HANDMADE goods. It's like you're in Colonial Williamsburg but better!…read more Highly recommend a visit!

We recently visited Raindrops in Virginia while driving through Virginia. It is a delightful shop…read morewith home decor, beauty products, and chocolates. The owner was very friendly and the metal artwork done by her husband was beautiful. One of his cat doorstops is now gracing our home.

Mr. Pellman and his wife returned my clocks and parts on the 9th of August, 2024. I paid him by…read morepersonal check for his services and await the clearing of my check as late as today, the 16th of August, 2024. Numerous calls to two numbers *inquiring about the yet unprocessed payment. I'm puzzled to say the least. Don't buy mechanical clocks if you lack the ability to repair them your self, in my opinion.

I am writing back to say Mark has completed working on my clock and after coming back a couple…read moretimes to adjust it is now working as it use to. He sincerely apologized to me about both the delay and the miscommunication. It still was a long time in between having him take the clock and getting it back to where it was. He is a very nice man and seems to know his art. There are not many people who do what he does and the clocks he services are rare and historical.

Robbie is a true old-school technician, practicing a kind of work that is rapidly disappearing. He…read moreis precise, methodical, and transparent about his process--while his work may take time, he always makes clear what his backlog looks like. The result, however, is work done to the highest standard. It's rare to find anyone else still carrying out this kind of craftsman-level horological repair. In my case, he had to calculate the number of gear rotations per hour in order to cut a new mainspring for a clock whose original was destroyed by movers. Robbie even showed me his hand-done calculations, which highlighted the depth of his skill and attention to detail. His services are not inexpensive, but where else could I have found someone capable of repairing a 19th-century Swedish clock in 21st-century Virginia?

Doesn't get any better than Robbie. I wouldn't think of taking my clocks to anyone else for repair…read moreor cleaning #spoton #reliable#ontime

I don't relish writing bad reviews for small businesses, but in the interest of protecting other…read morepotential customers you must know NOT to bring your watch to Gold N'times. I only wish I had read some of these reviews before I went there myself. I brought in my deceased father-in-law's Rolex that he left to my son. Our plan was to give it to him at his college graduation. The watch had sat in its box for 10 years and I paid Vic $425 to service the watch. He said he would take it apart, clean it, and make sure it was running correctly. When picking up the watch, Vic said that it was keeping good time. We gave it to my son and that day when he wore it at graduation he noticed that not only would it stop and start running, but it was running fast--hours per day fast. I was disappointed, but took it back to Vic and told him about the problem. He took it and when I returned one week later, he said he didn't know why it was running fast, that he re-oiled a jewel, and that it was now keeping good time. I drove 30 minutes home, and when I arrived, it was 5 minutes faster than I set it at the shop. Of course, this continued and by the end of the day it was no where near keeping correct time. At this point, I was done with Vic and Gold N'times. I took the watch to a recommended shop and the owner called me the next day and described a hairspring problem that was causing the watch to run fast. Additionally, he showed me the internals of the watch and how it was obvious to tell that the watch had not been cleaned recently. I could not afford the full service price he quoted me, but he offered to stop with the repairs he had done thus far for $200. I returned to Vic's shop to ask for a refund--and not even a full refund. I was asking for $200 back to settle with the other shop. This would leave him with money for his time and I wouldn't have to be out any additional money to give my son his grandfather's watch that could actually keep time (even though it still hadn't been fully cleaned or serviced). I explained my side to Vic, that I had paid him for a watch service that left me with a watch that did not tell time and I described the refund that I felt was fair. He immediately told me "I can't help you with that" and he was shocked that I would have even come back to him to ask for any kind of a refund. He actually started ignoring me as I tried to discuss this with him--looking at a magazine on his display case and even walking into his work area as he continued to tell me that he couldn't help me. Even after I confronted him about having clearly seen that the watch had not even been cleaned, he continued to tell me that he could not help me and even told me that I should just pay the $200 to the other shop and be happy that I had a working watch. And in a particularly pathetic bit of sarcasm, he actually suggested that I sell the watch if the money was so important to me. Needless to say, I left without any kind of refund. Honestly, this entire interaction made me more sad than angry--sad to see a business owner not only do such shoddy work and pass it off as professional, but to actually be willing treat people with such dismissive apathy.

Terrible customer service. The owner lied to me for 6 weeks that he would have my daughter's…read moreengagement ring repaired. I asked every Tuesday and he told me every time it would be done Friday. He also has several of my watches that he hasn't touched in 6 weeks. Do not patronize this business if you want results.

This shop has been closed usually when I venture into downtown to walk around at night after dinner…read morebut was open this past Monday when I was walking around antiquing and having lunch. I poked my head inside to find it's small inside with a counter to bring your clock or watch to have it inspected and the majority of the store is actually behind the counter where they do the repairs and work. I was greeted very quickly by staff and offered assistance if needed but I browsed the clocks on the walls and looked at those in the display cases out front. They primarily focus on repairs of old watches, very historic ones, so if that's what you are looking for - you've come to the right place!

I purchased a Scottish tall case clock from Mr Sarnelle in the early nineties and was very…read moreimpressed with his knowledge of antique clocks. I gifted this clock to my oldest daughter several years ago and it still runs but could use a few adjustments. He told me he had gone over the clock and assured me it was in excellent condition. This clock was made around 1835. I would trust his expertise on any clock . Unfortunately sometimes twentieth century clocks although have sentimental value they do not warrant an expensive repair. Phillip McMahon DDS, Ironton,Ohio

Tuel Jewelers in downtown Charlottesville was established in 1945 as a watch repair shop. However,…read moretoday it's a thriving full service store. During their early days Tuel's took in mostly Railroad watch repair and certification. As the years passed they expanded into a full-service jewelry operation offering a variety of watches, jewelry, and silver repair. Along with retail sales they offered machine engraving, bead restringing, and battery replacement. It was battery replacement that brought me in as they continue this. Service was friendly and they replaced the battery in minutes. They even polished the watch up. Today, Tuel Jewelers continues to offer a full-service family friendly jewelry business carrying fine jewelry in diamonds, pearls, platinum, gold, and silver; rings, pendants, and bracelets; Its hard to find a store that offers both Jefferson, Virginia, and Mint Julep cups. Bride and groom gifts can also be found. Although on the pricy side these days with cheaper products, mall stores, mail order and big boxes it's the top notch service and quality Tuel Jewelers delivers on.

What a terrific place to discover as someone relatively new in Charlottesville. I've been to…read moreseveral well known big jewelers in town to try to get them to replace the antique opal ring left me by my dear mother, but most of them said they couldn't do it because it would damage the opal, the tips needed repointing, etc. Anyway, the store told how they work with opals to prevent any heat from damaging them, and said that some of the things the other jewelers told me needed doing did not really. Awesome! We also got a new watch band for my husband, and she replaced my watch band that had a funky way to clasp it, without charging me for a new watchband. Expertise and integrity. Highly recommend.

Sophisticated, curated American antiques. This family business has buildings of restored period…read moreantiques. A delight to visit.

I am a seasoned antiques and this was one of the best shops I've been to. Jay has lovely pieces of…read moreAmerican and English furniture, china, glass, paintings and light fixtures. He helped me secure safe transport for my purchases and followed up to be sure everything was smooth. Gates is well worth the drive from wherever you are in Virginia!!!