Ambiance was nice. Food was delicious. Our server Steven was great! He was very attentive and personable. I recommend this location!

I am DISGUSTED with the service I received at this location. I ordered ONE lemonade for $7.12 and somehow got charged $37.38. When I questioned the $30 extra charge the waiter had no explanation and spent 10+ minutes messing with the machine without even apologizing. I asked for a manager who also couldn't explain what happened but promised I'd be refunded that night. I wasn't. I called again the next day and was told to wait until the weekend was over. THREE days later I still had no refund and somehow had another $9 charged to my account. The lack of communication and complete lack of help is absolutely ridiculous. DO NOT COME HERE unless you want to be charged for things you never bought. read more

Ordered coffee everybody else got there drink even the table next to us. I guess they forgot my coffee. Forgot sugar and sweeteners for iced teas and coffee served in a paper cup-how rude. They forgot a breakfast sandwich from one of our dining partners. Manager? Brought it out and apologized. Then disappeared. French toast was burnt black so I ate the charcoal because we never saw the server after the initial visit. We endured the Texas love bug onslaught outside. I would pass on dining here again. Poorly prepared food - bad service the server did show up with the check at the end. The menu description: read more

The Cheesecake Factory - Actually served a lump of charcoal - Desserts Near Me - Katy, Texas

Got the tuna tataki and it was actually better than I expected. I was a little hesitant about ordering raw fish here. But my co-worker said it's good so I tried it. The fish was actually fresh and it went well with the sauce it came with. I forgot to get dressing on the side so the salad came already mixed. Which was my bad. we were sitting at this corner round table for a group of 8 adults. Which was cozy and fine but I wonder why they didn't give us a bigger space. read more

The Cheesecake Factory - Desserts Near Me - Katy, Texas

My server at the cheesecake factory was excellent. He was very patient, informative, polite, and professional. The manager was also courteous and very responsive to my needs and request however ordered an herb crusted salmon with sautéed spinach and asparagus the salmon was not prepared properly and the young ladies at the Maître D counter , tried to sit me in a guest at a dirty table. Atmosphere was typical for cheesecake factory well appointed decorative art deco with the modern flair. read more

One of the best things on Cheesecake Factory's menu is the Beet and Avocado salad. Check the small plates and snacks page on the menu. The honey yogurt sauce brings it all together. It's a healthy dish that doesn't taste healthy if you know what I mean. I tried a new dish, the Teriyaki Salmon bowl. It was tasty and filling. Could have used some more sauce but other than that it's a dish that I would try again. I ordered take out. The service was helpful and came out much faster than expected. Their curbside pickup parking isn't very clear so make sure to call them and let them know you're there. read more

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Had a great time for an impromptu bday dinner last week, def was impressed by the variety of healthier options on the menu and of course the hugely diverse menu. As usual the portion sizes r nuts but since I have about 3600cal/day it's a good thing when u need it to be, or u could use it as leftover meals for days after OR best thing is share a plate with everyone. For sure was extremely cold at our spot wished we'd have eaten outside but it was too late; waiter very obviously shooed us out, which I don't blame her, a big family with a bunch of kids is annoying & loud but she kept her cool but wasn't able to hide her impatience by delivering bill super early and clearing our plates away way before we finished but did come back enough times to check on us, she got a big tip bc I know how tough a job that is, but still I'm just saying, I've seen better service and I know she could improve. Food was good I loved the Thai wraps which I've never tried here b4, would order again. My meal was the food jealously of the table for once! Anyways, I for sure steer clear of Cheesecake Factory bc too pricey and insane portions of pretty good food but nothing to write home about. Cheesecake dessert was as expected, nothing exuberant. read more

The Cheesecake Factory - Desserts Near Me - Katy, Texas

We've come a few times & it's always great. It's typically very busy and sometimes the food can take long but today, the service was great & we got our food pretty fast. Most of the items we have ordered have been great, no disappointments & I love the bread. It's convenient, clean & good. I am sad that they discontinued their macadamia cheesecake read more

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Our waiter, James, was polite, however he appeared very drowsy and struggled to stay attentive and appeared high. We had to ask for cutlery, which was brought without napkins, and then had to request those separately. The food initially arrived with the wrong sauce and had to be remade. When it returned, the katsu chicken bowl was missing a significant portion of its ingredients and the sauce was cold. The overall atmosphere felt very chaotic. When we asked for the bill, we were charged twice for the katsu dish and had to request a manager to resolve it. We also noticed several other customers around us raising concerns about the quality of the food and service. Matt at the bar was awesome and cocktails made to perfection. read more

celebrated Mr. Lee's birthday here and it was a great time I ordered the Parm Herb crusted chicken and he had the meatloaf. Everything came out great and delicious. We were serviced by Rabbi. He was a delightful server with great customer service The ambiance was lively. A lot of people but not extremely crowded. read more

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This place sucked when I first got here. There was stuff on the seats on the booth and there were stuff on the napkins that were stains, which was very disgusting and I'm a homophobic so that really did not feel good for my insides. I was about to get some bread so I picked up my plate to get some butter and I saw an eaten tomato on the bottom I touched it and I started to scream. I went to the bathroom wash my hands. It was a crazy time. I'm making a review why I'm currently here but so far this is the worst experience I've ever had at any restaurant. read more

Food !! This is the worst Cheesecake Factory the food, always tastes different from all the other locations always have a spoiled taste too it read more

Food was terrible. The chicken piccata was tasteless. The chicken was tough. The spaghetti tasted old AND dried out. NEVER AGAIN

Always great most of the time we sit at the bar people are friendly and very informative when it comes to the menu. Last visit was Friday and he spent quite a while discussing the changes in the new menu. Love this place. read more

By far the most disrespectful and nonchalant service I've ever received. Literally just sat a bar top for 30 minutes. While the hostess kept looking at me dumbfounded. Only one person asked if I wanted a menu and that was the young black woman. I left bc I still waited and no one came, the waitress that had the decency to ask if I needed anything, was apparently busy. Your other employees that worked tonight on the floor are terrible. Train your employees on proper customer services. Service in the country hasn't been the same since the pandemic. And it's utterly ridiculous at this point. Update 8/8/26: I appreciate you commenting below. How do I get in contact with you. read more

Review for The Cheesecake Factory - Katy, TX (November 2025) I had a wonderful experience at The Cheesecake Factory in Katy, Texas! Our server, Ali, was incredibly personable and went above and beyond to make our visit special. We ordered coffee, a round of waters, chips, mac & cheese, kids' mini corndogs, and the lunch fish and chips special--everything came out quickly and perfectly prepared. The ambience was casual chic, and the customer service was superb from start to finish. I'm truly thankful to have met Ali and the great crew working that day. Highly recommend this location for excellent service and a relaxing meal! read more

Trae was a phenomenal server! Thank you for the dinner suggestion. It was on point. The food has never disappointed! read more

The Cheesecake Factory - Desserts Near Me - Katy, Texas

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Very slow service and dirty tables everywhere during their slowest time of the day. Waited 20 minutes for a napkin that my drink would have went on had it not been in my servers hand while she's talking to other tables. No bread, no drinks, no customer, I grabbed my wife and left immediately. I wasted 20 minutes of my life for a drink napkin, ridiculous. Just make the drive and go to the memorial mall location, much better service. read more

We have been to The Cheesecake Factory before but never this location. The food was good as always but Neisha was an exceptional server. I would recommend asking for her if you go!!! read more

The food was amazing, perfectly cooked and delicious. The service was just as expected, perfect. The music playing in the background was great. Loved the ambiance. kian's the goat read more

Way overrated. I usually do not do bad reviews but I don't get the hype. Roach crawling up the wall was disgusting. No, I didn't bring it to management attention, not trying to have food comped. Just a heads up. read more

The Cheesecake Factory - Roach running up the wall. Appetite gone. - Desserts Near Me - Katy, Texas

Arrived at 9:00Pm. Store closes at 10pm. Went to the bar. Bartender clearly irritated. Warned me that the kitchen was getting ready to close. I said you close at 10 right? She said yes but they are shutting down. I said ok I will order some food. She never offered me a drink, I had to ask for it. Then she started her closing duties. THEN after 5 min got me my old fashioned. Then "I" had to let her know I was ready to order. I ordered the Baja bowl. 10 min later it came out. No guacamole which is an ingredient. I questioned it, she went back to ask and 15 seconds later told me sorry we are out. I worked in the restaurant industry so I get it. But that is not satisfactory. I was willing to deal with it but was looking forward to it. If I had know I would have chose differently. Then a couple came in after me at about 9:30. She ran them out telling them the kitchen was closing and wasn't sure they could get their food. All the while bitching within hearing distance of all the customers in the bar that oh my gosh I'll be here until 1:00am closing now and making a quiet spectacle or so she thought. Then, I sat there with my drink empty and she never ever offered me another one. Clearly this young lady has a lot to learn about hospitality. Her only saving grace was a manager that came out of the back with 2 small cups of fresh made guacamole. Instantly changed my mood. That's a good manager, and that is the manager I confronted about her employee. I believe her name was Melody. She was a breath of fresh air. I was very disappointed with the service from the young bartender but I understand. Manager changed my mind. Bartender needs to re-evaluate her choice in jobs, people notice the rolling eyes, flailing arms and loud conversations. Food was very good, drink was made well, presentation and atmosphere as always just fine. Bartender just needs to know when you're closing, you don't always get out when you expect to. 10:00 is closing time period. read more

The Cheesecake Factory - Desserts Near Me - Katy, Texas

All talk / No action I was contacted regarding my review of poor food and drink quality as well as filthy restrooms. They told me that they wanted to send me a gift card so that I could give them another try and that they will do better. They seem to be all talk and no action since I never received anything from them. I contacted them again to let them know that nothing was ever received but, after stating that they would look into it nothing was ever sent. They just can't seem to follow through with their promises. read more

I love me some Cheesecake Factory! Our waiter was wonderful. The only reason I gave 4 stars was he didn't put my husband's order in right, but the food was still delicious! read more

On my visit I ordered the Four Cheese Pasta and I added a Meatball. I know that this is a popular menu item so I was very eager to try it but unfortunately I was not a fan. The sauce was sweeter than i'd like and the noodles were very undercooked. It was also lacking in an authentic way. I can say their meatballs have been spot on at all locations i've tried. They are truly delicious! I honestly believe cheesecake factory is a hit or miss, sometimes I really enjoy their food and sometimes I really dislike it. While this wasn't the best visit, the service I received was great. The guy who assisted me was very people-friendly, nice and helpful! read more

The Cheesecake Factory - Togo Four Cheese Pasta** add 1 Meatball - Desserts Near Me - Katy, Texas

Mehhh, wings lacked flavor and were not crispy, the skin was gummy. Would not order them again. I didn't exchange this for a Cesar chicken salad and that was amazing. read more

Our server Delaina was AMAZING. She made the entire meal even more enjoyable :-) the mac and cheese balls we're 10/10, the orange chicken was surprisingly so good (shout out for the recommendation) and we couldn't stop eating the pineapple upside down cheesecake lol read more

Could not rated the food because we were racially profiled from the start, waited an hour for extra bread, we left after an hour and a half and talking to a rude manager about them being out of certain menu items and still having 6hrs left of shift, the manager is costing this store and franchise a lot of money if true.. also had to mix my own tea when asked for flavor, they just brought me a syrup in a cup and not just another drink. Rude and rushed is how everything felt so we left.... Bye Felicia! read more

The Cheesecake Factory - The tea no food for 45 min no extra bread, or butter we asked for 30 mins ago but rq to say what they cant serve or dont have.... - Desserts Near Me - Katy, Texas

I ordered the chocolate tuxedo cream cheesecake for curbside, it was absolutely delicious and very fresh.

WASTE of hard earned money. Treated myself alone for brunch. Eggs room temp, been waiting to serve. Bacon, ordered crispy, brought floppy and tugged and chewy, room temp. French toast was decent but not served hot. NOT A SINGLE THING WAS SERVED HOT! The guest next to me, TWO of them, were served their food AND desert, prior to getting my food. I'm positive it sat and was waiting to be served. I almost wrote this review prior to me purchasing my food. I took 5 bites total and asked for the bill. Server was shocked, "no to-go box"...heck no! Drink/bread was best part of meal, but not worth 45 after tip. I won't be back until AFTER the "recession". I'd advise you to do the same, to the one at memorial city mall! I want my money back!!! read more

The Cheesecake Factory - Receipt, as I'm still in the parking lot...SMH - Desserts Near Me - Katy, Texas

First let me say that the service was top notch and my server was amazing. Normally the Cheesecake Factory exceeds my expectations however that wasn't the case during this visit when it came to the quality of food received. I started with the roasted brussels sprouts, which are my favorite and they were undercooked, which caused them to have a slight bitter taste, next I had the crispy orange chicken and shrimp meal and the rice was a no go that was undercooked as well. However, the chicken and shrimp had a great flavor. My sweet tea tasted more like unsweetened tea, but we're gonna reel it back in with an amazing review on the cheesecake. I got the mango Keylime cheesecake and it was amazing. Most definitely adding that cheesecake to my list of favorites. Overall, the environment was typical of the restaurant style and no complaints. read more

The Cheesecake Factory - Roasted Brussel sprouts - Desserts Near Me - Katy, Texas

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I want to thank the wonderful staff that assisted my party of 8 today! They totally rocked! My sever Jayden (or Jaden sorry if I didn't spell it correctly) was amazing! She was so well spoken, very attentive, very knowledgeable, & very polite! When I say she had so much patience I really mean it! From the moment we sat down she made ALL of us feel very taken care of. When I say she acknowledged every single one of us she really did! I also want to give a very big thank you to the manager on site tonight 07/18/2026 I did not get his name, but he too was amazing! When we walked in it was super busy! He made sure we were also taken care of for the rest of the night! Great guy! Over all I give the staff a 10/10 tonight! Amazing work! The food was great. Had a couple mess ups, but when I say the service was so amazing that you could see past the mistakes made in the kitchen, which they totally made sure to fix! Over all great service! From my family we thank you both Jayden and Mr. Manager! read more

We have had the same waiter last two times we've been here, he is absolutely amazing. I find the menu a little overwhelming, because there are so many items in so many different categories. But one thing I do absolutely love and always have to get is their sweet corn tamale cakes and avocado egg-rolls!!! So usually I skip an actual entrée and just order appetizers with one of their tropical unsweetened iced teas! I'm lactose intolerant so most of the desserts are in the "no-go" zone for me, but my sister ordered the coconut cream pie cheesecake and I just had to take a bite. It was absolutely beautiful and it tasted amazing!! I wish I could've eaten the entire thing right then and there. My niece who's only 3 really just wanted some strawberries, so he brought that out on a cute little plate for her with some whip cream, and that just made her day. My mom can be quite needy at a restaurant with refills and extra bread, and other request, but our waiter handled it like a champ. He really was so patient and great and accommodating. The food was well presented and delicious. If you're going with a group, it's a great destination, because there is a menu spread with items for everyone. Thanks for another great experience! read more

The Cheesecake Factory - Coconut Cream Pie Cheesecake (OMG!!! Get this!) - Desserts Near Me - Katy, Texas

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This location never disappoints, they take pride in providing tasteful meals, always presentable and hot off the press. They still believe in customer satisfaction. Bar tenders were patentable and knowledgeable, provided excellent service. I've always said the ambiance is nice but the atmosphere doesn't match, a bit loud. But no slight to the restaurant. read more

The Cheesecake Factory - Cheeseburger Egg Rolls and Spanish Whiskey Sour - Desserts Near Me - Katy, Texas

As always the bread & butter was bussin. Anthony our waiter was very attentive, made some great recommendations. I've never had the Thai chicken salad but would definitely order it again. I had never been to the Katy location, but it was nice and lively. I will definitely be back soon. read more

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Whenever I'm in the area I stop in for a slice to go. Today I chose the 30th anniversary cheesecake. It hits the spot everytime. Perfect blend of rich chocolate cake with traditional creamy cheesecake. In and out in less than 7 minutes. read more

The Cheesecake Factory - Desserts Near Me - Katy, Texas

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Several years after opening and the service here is still awful. Just took 90 mins to get our entrees and the waiter just kept blaming the kitchen and telling us "he wanted to get out of there too." Maybe, but at least he's getting paid to be there. When we finally got our food, the order was wrong. Again, the waiter blamed the kitchen and said he'd placed the order correctly. Yet he then made a mistake with bringing us the wrong cheesecake. That's not a kitchen issue, as he's getting that himself. When we asked where our food was -- again, after 90 mins -- he came back and said "do you have a flight or movie to catch?" (Passive aggressive way of asking what our hurry was). No flight, no movie. Just don't wanna spend all weekend at the Cheesecake Factory. This is easily one of the most poorly operated restaurants in the area. read more

I've loved this place for years. First time at this particular location, but Cheesecake Factory still got. Ambiance is pretty consistent across all their locations. You can dress up or down depending on the occasion you're going for. Their service is great and food is even better. I feel like their menu just continues to grow and grow. I usually get one of their pasta dishes, but tried a few new options this time. They did not disappoint. Glad to see that Cheesecake Factory is still as delicious as they use to be. read more

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They have attempted to make right for serving burnt French toast. Unfortunately I didn't have time to return as it's 100 miles to the nearest Chesecake Factory. But, Guest Relations is trying and my e-mail suddenly started deleting like crazy I have huge blocks missing. Well they made an effort. Original review has not changed. read more

First , when we came in , there is food on the bench. Then it took so long for the waiter to come get the drink order. Then I got 4 tiny pieces of beef( smaller than a dessert spoon) and stone hard rice for $25. This place is going downhill. read more

The Cheesecake Factory - This 4 tiny pieces of dessert spoon sized beef and a stone hard rice for 26 dollars. - Desserts Near Me - Katy, Texas

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