I could not have had a better experience. I needed a very particular induction seal, and I needed it immediately for several thousand bottles of a consumer product brand, www.kinoskincare.com that we were manufacturing. I placed the order online, i received confirmation of my order, and the next day I received confirmation that my order had shipped. They had the parts at the right price, right time. I will be buying from The Cary Company again. Joe CEO, Kino Hawaiian Skincare read more

I'll give their products five thumbs up I ordered two trash cans with the with the lids locks stands all and they told me that it will take about 10 weeks get them, but I actually got them less than a month so I recommend them their products are excellent read more

We have been doing business with The Cary Company for a couple of years now. We have dealt with multiple customer service reps, but by far, Jacquie Palumbo has been the BEST! She is so efficient and gets us all the proper information that we need for shipping. She is my go to even when other reps are helping us. read more

I placed a order 12/14/21 I was told one item wasn't available until 1/28/22 and I thought ok I didn't need items until February. So when I didn't hear from them I reached out on 2/1/22 I asked them the status of order. Jessica emailed me 'It looks like this order is currently pending fulfillment due to one of the parts being on backorder. Part #67WD55 is currently on backorder & we currently do not have an eta as to when this will be back in stock. If you would like us to ship what we have in stock & put the remainder on backorder, please let me know. Please be advised that shipping partial is 2 separate freight charges. Word of advice use someone else. I'd rather pay a little more and have the confidence that my items will arrive in a timely manner. Order at your own risk! read more

I shouldn't have cheated on Amazon. I've ordered before and that service was fine. I guess beginners luck. This time. I should've listened to my husband and ordered via Amazon.. I needed my package. And I couldn't fulfill my orders. So there's no way in hekk I'd recommend this company. read more

I ordered over 10 days ago containers that I need for my products. I've ordered these exact containers for years with other companies and had them within a couple days. Now, 10 days later, (after being told by Michael Dieckman that I'd have tracking info 7 days ago) I called to see where my containers are at. They haven't even shipped them yet! The Cary Company: Sales Order #SO20871 Now we're paying more for another vendor to overnight us the containers. read more

I have dealt with The Carey Company for a few years now with terrible support but I'm taking my business elsewhere. Aside from the fact you can NEVER get through to anyone on the phone and messages are returned several days later, their last screw up was inexcusable. I ordered a product that I have bought in the past so a repeat order. This time, the wrong size shows up. I call them eventually get to speak to a moron who tries to explain the size I ordered actually comes in a different size. I explain, this isn't my first order, and the last ones sent to me were the right size. I sent them pictures with digital calipers showing the new items were 4mm wider and thus a completely different size. They try to pull some Chewbaca defense nonsense saying that the item fits a smaller size additional product (like I care), so that's why they sent me that instead of what I ordered, like that will somehow make sense. They just couldn't admit that they custom made the wrong size item during production and rather than replace the $150 order with the correct product that I ordered before, they probably spent twice that in man hours arguing complete nonsense, only for me to do a chargeback with my credit card company. Don't waste your time with this company. More headache than it's worth. read more

BUYER BEWARE!!!! Our company was in desperate need of supplies for our business. After shopping around we found that the Cary Company had the best pricing. Since the item comes from China I was concerned that the item might not be in stock and we didn't have time to wait. I chatted with them and they assured me it was in stock here in the USA. So i placed the order, got the confirmation e-mail and tracking. 3 days later i get another email saying the item is back ordered. So i called & they assured me that the item was at their other warehouse here in the states and would be transferred to the closer warehouse in another 4 days. I call back on the 4th day later when it's suppose to be being shipped to me. They inform me that the item is out of stock and will be coming from china and will be in stock in 3 weeks & that's not to mention the addition week to ship to me! Now we are out almost a month and 1/2. So i could have ordered from China myself and it would have been cheaper and faster than that. Now our company is losing hundreds of dollars a day. If they had just been honest up front we could have made a decision for this order and then placed future orders with Cary CO. NEVER will we order from them again. They were dishonest with our company and left us in a lurch, which can devastate a small company like ours. I would HIGHLY recommend if you need something on a time frame. DO NOT use them or believe anything they are telling you. Very, Very disappointed in this company. read more

They just don't care. In retrospect, I wish I went on Yelp before I wasted weeks of emails back and forth...as I see others negative experiences here also. I instead went to BBB and looked at that "Started in 18-- whatever date." and I thought, "Maybe going with quality will pay off in the end even if they cost more." I chose to spend my time exploring using this company because of their years of business and them being in the USA. I am so disappointed in this company and I am off to look for another to put my bottle project into production again. After wasting so much time on them, they apparently were not at all interested in my business as they led me to saying this in one of my last communications to them, "Please send details and prices. I need prices and I need answers", and, "Can I kindly ask for you to please take more of the lead here in informing me about your products and processes because I am feeling like I am having to guide this process more than I feel I am able to do." Part of the answer I received back was: "I'd be more than happy to take the lead and inform you... I just need to know your questions." OK, that is a ridiculous answer. I was SO specific about my project and questions this whole time and where I was not, I admitted I needed their help to understand their processes. When my customers ask questions, I do NOT expect them to have to know what to ask because they are not the professionals in my line of work. I give them lay answers in a clear-to-understand manner. Maybe I was small fry to them (though we could have given them steady thousands as our need is ongoing) and so they just tried to be as annoying and unprofessional as possible to me in order to send me away. It worked, guys! Beware all companies, small AND big. The company who treats you well only if you will spend millions with them is the sign of a bad company. I urge all major companies to give their business to companies of integrity instead. And if you are a small to medium business, stay away. They just DON'T care. read more

So glad I didn't end up ordering from this terrible company, and I'd give zero stars if I could. They don't know the meaning of customer service, nor how to treat a brand new potential customer. On Saturday I needed to place an order for a not-for-profit organization. Unfortunately The Cary Company's management in their infinite wisdom introduced a $100 minimum order. That's ok, right, since my ~$75 order came to $107 with shipping and handling? Nope! They want the minimum to be $100 BEFORE S&H! That's ok, I'll order a few more items to get to $100, even though we REALLY don't need them for the project. NOPE! You can only order in quantities of 40, i.e. an entire case, and THAT wasn't going to work, either. And no other items were needed. So on Saturday, I online chatted with a very nice guy who suggested I call on Monday, and that they'd be able to make an exception and place my order. Well, the rep "Alessandra" didn't want to make any exceptions, and when asked to escalate it, neither did her supervisor, Heather. In fact, they thought they found a helpful way of CHARGING ME MORE FOR THE SAME AMOUNT OF PRODUCT to meet the $100 minimum order, AND then also denying my request to credit me back against the shipping since they were, well, double dipping. After speaking Alessandra's boss, Heather, AND Heather's boss, the "Quality Assurance Supervisor", Christine, I basically gave up. There's only so many times over a 42 minute long call I can listen to "company policy" and hear a company tell me they simply don't want my business in no uncertain terms. This would have been my first order with The Cary Company, and instead, I will NEVER do business with them, and neither should you if you value a company that cares about customer service. Funny part is, they said they instituted the $100 minimum order because lower priced orders cost them too much to fulfill -- and in this case it cost them WAY MORE to *NOT* FULFILL a $100 order because of the time they wasted telling me why they wouldn't do it. Had they just acquiesced they would have my money and I would have the product I needed. What a horrible experience. Each employee I spoke with sounded bothered that I wanted to place an order (how dare I!) and had zero empathy for a first time buyer of their products and the inconvenience of the $100 minimum -- AND didn't care that it was for a not-for-profit organization with limited budget. All they -- and their management's policy -- did was alienate me for life. Nice job, Management, Alessandra, Heather, and Christine. (Compare this to Container and Packaging, which has exactly the same products, no minimum, and could not have been nicer in answering my questions and accommodating. Thank you to THEM for getting the job done when The Cary Company would NOT, and I look forward to receiving the products from them and instead being THEIR loyal customer for many years to come!) read more

The Cary Company provided a quote, I placed an order and after waiting months for the product to arrive they wouldn't ship the product until I paid an additional 10%. Who raises their prices after they receive an order? I will never do business again with such an unscrupulous company. read more

I have worked with The Cary Company for over 15 years and will always come to them for one stop packaging solutions. The website is very user friendly and whenever I have a question members are quick to respond via chat or over the phone. Quality products at competitive pricing with timely responses like this company will always get my business. read more

I have used other vendors for my supplies and paid more than I should have. I discovered this great company and am now ordering 300 Custom made Poly Bags from them. Their service is really good and everyone is friendly. read more

I wish I came on Yelp to see the reviews first before putting my order in. I made an order for some jars and a shrink gun, but then customer service sent me an email telling me that they were out of stock for 2 of the products I ordered. They then told me that my products would not come in until a month later. I asked, if I have to wait over a month for my products if I could get free shipping for the inconvenience and they told me they don't do discounts on shipping. That makes no sense for me to have a wait over a month for my products and yet I am still paying FULL PRICE for THEIR INCONVENIENCE. Don't buy from them, take your business to Uline in Hudson, WI read more

The worst customer service in the history of shipping supplies! Ordered on Tuesday, received notice that my items would ship on Wednesday. Well that did not happen. They shipped a day late and shorted the order. By the time I received my supplies on Friday it was too late to call them. Called them first thing Monday morning to resolve the missing items. No resolution or even followup call back by the following afternoon. I realized by Wednesday that they were not going to resolve the issue so I requested a return. Items were returned via UPS and I did not receive a refund. I ended up having to file a charge-back with my credit card. Fast forward a month later, and I am not receiving invoices from Cary for the returned order that they screwed up! I have contacted customer service but they are not responding. This has been nothing but a giant run around for a $800 order of boxes. Avoid this company at all costs.....unless you like wasting time on the phone with customer service. read more

My experience with this company is one the WORST!!! Our Company has been asking for specific chemicals and they take forever. they give us the shipping number, and then wait two weeks to ship, and they finally charged us. The Cary Company didn't even tell us our order was going to be delayed. So our company needs these compounds in order to fill our orders. Not only does this effect our company, but it also effected our customer experience as a whole. Not only that, but we attempted to contact the Cary Company about our concerns, and no response. It looks like they don't want any accountability in this matter. Think twice if your going with this company. read more

Every time I've ever ordered with this company it has been an issue. The only reason I continued after the first order was because they promised it would never happen again. Well it did, but this time somehow my order got lost and they had to find it. Someone called to fix it said to order through phone call, we did that, was told our package was being delivered the next day, did not receive an email of proof called back Monday only for them to say there was not enough room on the truck, I am running a business here and waiting so long on merchandise kills my sales. So they shipped it off Monday, I later ordered bottles from another company and received those in three days. I still have yet to receive my order . Do Not Order From this Company!!!! You will only receive a headache, like business owners need more stress on their shoulders. read more

Top notch team. My experience with Carey was perfect. I had to call them a couple times due to changing my plans. They were considerate, professional and eager to help. The product was exactly as described. As a bonus... my shipment arrived way faster than I thought it would. Way to go Carey. Glad I picked you guys over the competition. read more

It's unfortunate that only the rare few negative experiences are reviewed here, but I placed and picked up a small order and received the same high quality customer service a big company with a large order would receive. read more

Don't order if you want your stuff in a timely fashion. Almost a week later and I'm still being told it hasn't shipped. After reading other reviews it seems to be how this company works. So if you don't mind waiting and are not in a hurry and don't mind smart mouth salespeople this is the company for you. read more

What can I say that hasn't already been said...guess I should have researched this company on Yelp before placing any trust in them for our business packaging needs. As others have said - BUYER BEWARE - and know what you're getting into before you do business with these guys. We placed a business order for several thousand packaging items (bottles, sprayers, caps, etc.) from this company and have had nothing but issues from day 1. Bottles leaking, sprayers breaking, delivery problems and returns, etc. It's been a nightmare from the beginning - but, as the others have said, the price was right. Well - I guess the old say "you get what you pay for" couldn't be more true here. After a barrage of customer complaints on our packaging, it finally got to the point that we called The Cary Company to advise them of the issue (potentially saving others from the same situation) and return these products and replace with a different style (which we were willing to pay for). To my surprise - they refused to do ANYTHING about it and actually blamed this on us for not inspecting every item from our 7000+ unit shipments in advance. This kind of service in this day and age amazes me - but I guess that's why they have 2 stars here...not sure where the 2nd one came from to be honest. I've already made a few calls to their competitors to help me resolve the situation this company put me in and already a HUGE difference just in the tone from their CS staff. This company will never get another dollar of our business. read more

Honestly can't empathize with any of the negative reviewers; of all the companies we work with, I feel their customer service is at the very top of the game. We purchase large volume on a B2B level, and communications with Heather are always polite, concise, helpful, and professional. They work with me to ship partials when there is an inventory constraint, and they keep me updated on shipping and delivery. read more

Bad experience. Beware. We bought a full case of bottles that were just thrown into a flimsy box. They had multiple scratches. I called them but they have no intentions to make it right. First and last time purchasing from them. I advise not to purchase from them! read more

If you are legitimate manufacturer with volume needs, this company is a joke. They seem to cater to smaller organizations that have no expectations of service. Do yourself a favor, and find a real packaging distributor that knows how to take care of customers. read more

We placed a order because the company we usually order was out of stock. Cary company prices are higher than who we usually order through, they did not have the items in stock. When we called to see when we would get them they didnt care. Said the date for shipping was a estimated date. They sent us a email letting us know they where out of stock and for a additional fee they can send it faster. What a joke, will not be ordering from this company again. All the poor lady said was well I will let our manager know. Thanks, the lady was nice and polite but it was frustrating that the company doesnt care if there items are late. Or if they ship at all. read more

We were building a large industrial autoclave for our commercial mushroom business. We needed 55 gallon steel drums that we could trust to handle 15 psi constantly. Our final decision was based on the fact that this companies drums are rated for 200 kPa (about 29 psi) while most companies are only rated for 150 kPa (about 21 psi). Seemed like most drums would probably work, but pressurizing things is extremely dangerous so we decided to go with the Cary Company. We payed almost $200 in shipping to have UPS ship the drums and all the Cary Company did was wrap them in a thin layer of plastic. When they arrived one of the drums was badly dented to the point that the lining was compromised and we were told by the manufacturer that the drum would no longer hold up to the pressure. They said they would send us another one if we payed for it all over again and file a claim with UPS to which we told them no. Finally after hours and hours of time on the phone with the Cary Company and UPS they all pretty much told us to shove it. I will never deal with this company again and I highly recommend that you on't either. read more

I had a terrible experience with their customer service - specifically with Christine. They will not admit when they are wrong and tell customers miss information and don't follow up when that information is not correct. Would highly discourage from ordering from this company. Not acceptable. Extremely dissatisfied. read more

Bad experience. Product ordered does not deliver the same looks. Return, but given only UPS Account number. UPS store does not accept their account number and charge on my own credit card. I gave them receipt and asked them to call UPS to straight it out. They never call and continue saying that UPS should accept and charge on their count. After 4 months of request return and asking for reimbursement of return charge. They paid back the product charge, but did not pay for all the return charge. read more

No complaints from me. Harold is great. I order and pick up same day, when I reorder it's as easy as a simple email because they already know what I need. The price beat everybody also. Not sure why so many bad reviews. I would definitely recommend read more

Great customer service and prompt delivery. I received timely email notifications with tracking information and updates which was very helpful specially with the current covid situation. Highly recommend! read more

We started working with Cary when we started bottling in HDPE Plastic bottles. At first I thought my issues were user due to their ordering system changing but now I realize that they are incompetent at best or actually trying to screw over their customers at worst. Today I was told that an tentative order that I placed early in July that was never confirmed because it was back ordered is shipping or I have to pay a restocking fee. They want me to prove that I cancelled the order but I never received a confirmation for it. If you love extortion try Cary Company but if you want to order from an honest company I would look elsewhere. read more

While trying to obtain a sample of the bottles, the person Emely Galarza who was communicating with me through email was extremely rude. Clearly they do not want my business. I will continue to purchase from my current supplier. read more

Prior to buying from the Cary company, I was looking for some drum heaters to liquify an item. I researched different means to solve my problem and actually went out and bought a blanket type of material. That blanket unfortunately did not work as I had anticipated, which led me to the Cary company. Prior to buying from the site, I got into a chat with a rep and asked him/ her what their process/ procedures were for returns. The rep told me that I would just need to reach out to customer service and get a return slip; keep in mind, I engaged in the chat because I was unsure the item I was planning on purchasing would work Which was why I intentionally asked what the policy on returns was. Fast forward to buying and trying to return, the rep who I spoke to told me that there would be a restocking fee of roughly $60. I explained to her that during my chat, I was NEVER informed that there was going to be a return fee. I explained to the rep that this information was never relayed to me but her response lacked empathy. Thank you Cary company. You don't ever have to worry about me and my company buying from you again. To all potential buyers who read this, get all facts regarding purchases made in writing before purchasing. It'll save you lots of headache. read more

Hands-down worst customer experience nightmare I've ever had the displeasure of experiencing in my life. After a $160 ($110 in merchandise and $50 in shipping) order failed to show up, I tried to reorder the missing package online three times only to have the order fail to go through due to an "address mismatch" for my card on their website, which is impossible considering I used that same card to place another order less than a week before that. I decided to check my bank account and sure enough the order DID go through...THREE TIMES. I had to call my bank to get them to wipe the charges from my account (luckily I bank with a small-town bank and they could pull some strings other big banks probably couldn't). At this point out of pure frustration, I just called Cary and made an order over the phone for pick-up. The order for pick-up was supposed to be "taken care of" monetarily since my first package never arrived. Fast forward to a few days later and it turns out that was NOT true as I had a customer service rep call me saying that they needed ANOTHER payment. I was floored. In an effort to just make this whole thing go away, I just paid it (you never want to talk to anyone in accounting by the way unless you literally want to be threatened.) So now, I've paid over $350 for an order that was only supposed to cost $100. Infuriated. Insulted. Shocked. Just a few things I felt during this whole process. I've literally shed tears over how stressful all this was. How hard is it to deliver an order and provide good customer service? Please, please, please don't order from here. I wish I would have just gone somewhere else and will never be making another order with this company - not just because they don't deserve my business, but because I never want to go through this experience ever again. read more

BIGGEST HEADACHE EVER!!!! I made an order online. After placing my order I received an email stating part of my order wasn't in stock, but would be there the following week. After several emails back and forth i got no more replies and then someone else emailed me. The stock that was coming in wouldn't be there for a few more weeks I was told. I called in and spoke with a gentleman that said he believed the stock had just came in that day on a truck, he took my number and said he would cal back once he found out for sure. A week later with no call or emails I called back and was told the order had shipped and should be here today. Im holding my breath to say the least. Order placed April 12th now May 16th. I will be looking for a new supplier again. read more

These guys are inept !!! I was an industrial customer. They were slow, time consuming, confused etc. the new version of the tower of babble.