This actrue hometown Ace Hadrware…read more.. Not huge but has everything one would need from a hardware store. There is always an employee asking if you need help...super friendly. I went in today for battery for my garage door opener. Jim said will take care of as he opened clicker up & put battery in for me This is a true service orientated hardware store.....goes extra mile being helpful !!!

Just visited this Ace and they were so helpful and patient with helping me fix my hedge trimmer…read more They always help me find what I need and get me on my way fast! Thank you again.

Remodeling job is excellent more accessible that includes entrance and items stamp is professional…read moreand friendly. Can't say enough about this new hardware store except the owners have done right by me.

I went in to Ace Hardware on Golf Rd. with a list of things to buy. A staff employee was quick to…read moreask me if I needed help finding things. He helped me and gave me good advice on the items on my list. He was friendly, knowledgeable and helpful. The prices were reasonable too. I am going to start doing my hardware shopping at Ace Hardware from now on!

I eschew big box stores preferring to shop small and local. The workers at Ace are friendly and…read morehelpful. I almost always find what I am looking for and their selection of plants in the spring is fantastic. I like shopping online and being able to come in and pick up my order when ready. While admittedly more expensive than big home improvement stores, I find it worthwhile to do business with people who feel like neighbors to me.

I wanted to take a moment to recognize an exceptional employee who helped me on Thursday, June 25…read more Unfortunately, I can't remember his name exactly. I believe it may have been Sahara, or something similar, and I sincerely apologize if I'm remembering it incorrectly. He was a tall young man working in the Green Leaf trimmer aisle with another coworker. Even though he was clearly in the middle of another project, he immediately stopped what he was doing to help me without making me feel like I was interrupting him. From the moment he greeted me, he treated me with kindness, patience, and genuine respect. I had come in looking for the correct light bulb, and instead of simply pointing me toward a shelf, he took the time to make sure I left with the exact bulb I needed. He answered my questions, double-checked everything, and made sure I was completely confident before I left the store. That level of customer service honestly turned my day around because you just don't see that very often anymore. I am a regular customer at this Ace Hardware. I've probably been in and out of the store around 20 times over the past week alone, so I've had the opportunity to interact with several employees. The day before, I asked another young man for assistance. He was working near the checkout area around the orange blowers. Unfortunately, my experience with him couldn't have been more different. The moment I approached him, I genuinely felt like I was an inconvenience. He barely seemed interested in helping me and acted as though answering my question was taking him away from something more important. Instead of taking a minute to make sure I had the correct light bulb, he quickly brushed me off, assured me it would fit, and sent me on my way. It honestly felt like he cared more about getting rid of me than actually helping a customer. NI trusted his advice because I assumed he knew what he was talking about. When I got home and installed the bulb, it immediately blew a fuse because it was the wrong one. That meant I had wasted my time, my gas, and had to make another trip back to the store for something that could have been prevented if he had simply taken an extra minute to help. As someone who's gotten older, moments like that can be discouraging. Sometimes it feels like people look right through you or treat you as if your questions aren't worth their time. That interaction honestly left me feeling unimportant. The very next day, the tall young man I mentioned earlier helped me with the exact same issue. Instead of rushing me, he carefully verified the correct bulb, answered every question I had, and made absolutely sure I left with exactly what I needed. In just a few minutes, he restored my confidence in your store. The difference between those two employees was night and day. One made me feel like I was simply in the way, while the other made me feel like a valued customer. The way the young man who helped me on Thursday greeted customers, willingly stepped away from his work, and took the time to make sure everything was correct honestly made me assume he must be a supervisor or manager. If he isn't, he certainly has the professionalism, work ethic, and leadership qualities to become one. There is one other thing I wanted to mention because it genuinely bothered me. While he was helping another customer in what I believe was the spray paint aisle, I witnessed a short woman speaking to him in a harsh and disrespectful tone in front of several customers. I couldn't hear every word, but it sounded like it involved a scheduling or timing issue. Whether he had arrived a little early or a little late, I don't know, and it really isn't my business. What I do know is that conversations like that should be handled privately, not in front of customers. It reflected poorly on the store, especially because from everything I observed, he appeared to be one of the hardest-working employees there. It genuinely made me feel bad for him.Employees like him are becoming harder and harder to find, and I sincerely hope Ace Hardware recognizes the value he brings to your store. I plan on returning soon, and I will make sure the highest level of management knows what an outstanding employee they have.

The Store has everything. The people who work there are eager to help. It's my favorite store.read more

Millens has gotten even better over the past year or so. I used to go there only when I needed…read morethings immediately. Now it's my first stop. Saves me tons of time. Their sump pump parts and plumbing sections are great. They've rekeyed my locks before. Some of the sales assistants know more than others but at least one of them always has the answer. Plus, if I just want to know where to find something and I don't ask for any opinions, they leave me alone. Perfect!!! The prices are fair and well worth it because time is money.

They're the best. So helpful with any hardware project. Parking is easy, and their hours are great.read more

We visited @forestparkil today to drop off our taxes. @oakparkil is right next door so this was a…read morebelated visit to a place we lived for 22 years. @schaurhardware is a local #hardwarestore and a local #institution. Bought many things here over the years. We walked in and was immediately recognized by "thebiglebowski." Still the same and the hardware store is the same with a plethora of bolts, nails, building materials, collapsable buckets, and of course a very nice candy counter! It is great that some things #neverchange.

Finally needed a new lawn mower…read more... Found a tomorrow on sale Sales staff David & Anna were a huge help Anna even went got a cart as box weighs 85 pounds. Anna rang me up right at lawn mower aisle. Anna offered even offered to load into my vehicle as she told me drive around to main door. She met me outside & we lifted into vehicle. I offered to tip her but said NO .. Employees here go extra mile be helpful & courteous!!! Kudos to Anna In & out in 15 minutes!!!

I drove all the way out here during my Christmas tree shopping adventure because it was the only…read moreone in the area that had the specific tree I was looking for in stock. I wanted to see it in person before I ordered it. They had it on display, along with a ton of others (more than any the other two Lowe's stores had on display). The store was well-organized and the staff was friendly. Can't really ask for much more from a big box hardware store.

What an amazing turnaround this store has experienced since going under new management. The…read moreinterior has been revamped, it feels bigger, and the customer service is outstanding. If you haven't been there in a while, please stop by and say hello to them, it is so nice to have friendly faces running the ship.

This is great store. Very knowledgeable, helpful, and friendly staff. I shop there all the time and…read morehave for years. Having a good neighborhood hardware store is invaluable for a homeowner. I think those who gave middle and low reviews are whiny and ignorant.

Very helpful lumber guy - ponytail Kyle!!! Plan was to get…read moresome genuine wood planks to create shelves in a storage closet in the garage... behind the car parking spot in the condo. Got him to spend a lot of time sorting through a pile of 8' pine boards and find some wood putty with me ans I am super grateful. Also to the parking lot kid that helped me load these heavy things into my SUV they had to jut up across all seats and lay on the dashboard... I should have driven to the dock by lumber. Doh.

I bought two packages of bleeding heart roots to plant. The roots in both packages were totally…read moredried up and worthless. I can't imagine that some other customer hadn't complained, yet the roots were still on display and being sold at full price. $21.96 down the drain. I didn't return the roots, as I couldn't find the receipt and Palatine isn't my local store so it's a bit of a trek. I will not be returning to the Palatine Home Depot.