Decided to try this place since they were decorated for Christmas. Atmosphere was great and peaceful. The chicken Marsala was cold but had good taste. Service is awful which is surprising with the restaurant being less than 50% filled. For the price of the food I was disappointed with the overall experience. read more

Spacious place with nice decor, the menu looks good, and you wonder why the place is so empty... But then your waitress comes, and you understand. Worst service ever! - For starters, our waitress said early on she didn't want to take separate checks although we were a relatively large group. Because she was so annoyed by this, we decided to merge checks so that she would only have 2 checks for the whole group at the end. He reaction was to roll eyes and complain repeatedly about having to split into two checks. - Second, as people were arriving to our table, she observed that our group was following the protocol to avoid contracting the coronavirus in a public place. When she saw this, she criticized the guests for doing so and said "we don't care about the virus here, let's hug", and attempted to hug someone who had just arrived to the table. You don't have to be very smart to know that this sends a really bad message to the public about the health practices at this restaurant. In this time of stress for the restaurant industry, sending the message that YOUR restaurant is one that doesn't take measures to avoid the spread of the virus means less business, especially with all the local competition sending the opposite message and taking extra precautions to reassure customers and have them come in. - Second, she took our orders and later didn't know who had ordered what. In fact, she even brought food that nobody had ordered and tried twice to give it to someone who had not received her food yet. So bizarre! - As we were trying to have dinner and talk with each other, she kept coming every 5-7 minutes to talk about herself, her horses, and to rant about how aggravating it was to take separate checks and how much she didn't care for our concern about the Coronavirus. She would say things like "I don't care about the coronavirus", "would you like to share some cake for dessert or you don't do that because of the virus?", "we don't do the coronavirus thing here", "if you like the food, you can personally tell our chef, but wait... nooo, you won't do that because of the virus!". Her episodes of disrespect and overall inappropriate behavior kept happening every 5 to 7 minutes!!! We couldn't have a normal conversation all evening because she kept interrupting with this! - Later, ONE person asked for a box at the end. She boxed the food and then forgot who the food belonged to. At this point, you wonder if she is under the influence of some substances - When the checks came, they were wrong!! Really? After consolidating into 2 groups only? Not only did she bring them wrong but also made it clear that somehow we had to figure out the payment among ourselves and work with what she had brought to us. Was she trying to send a message or was she just plain incompetent as a waitress (can't be polite, cannot serve the right food, doesn't have good food handling practices, can't get the check right either?). Whatever the case, it certainly didn't give us a good image about this restaurant. At the end, we had to leave and go somewhere else to be able to have a normal conversation with each other. As I said before, WORST SERVICE EVER! read more

This restaurant must have some locals out to get them. 2 star rating here is excessive as it gets. Great food and martini menu, a bit over priced yes, but no where near 2 stars. Ambiance, both on the patio and inside, is top tier read more

The food, at best, is mediocre and overpriced. Although it is five minutes from our house, last night was the second time we were treated with such complete indifference and inhospitality by the staff upon arriving, that we walked out before even being seated for our table reservation. Should have learned our lesson the first time, but we wanted to give them a second chance. never again. Don't waste your time at this restaurant. read more

The meal was horrible two hours wait an false ad..bloody lamb chops.all on my birthday..had a party of 4 spent over 800 dollars..the worst birthday dinner of my life..of the 62 year read more

The waitress told us she was bringing out fresh bread from the oven...only to have her bring out store bought King's Hawaiian rolls. Do not waste your time. read more

We went to dinner on New Years Eve and it was amazing! The holiday decorations were beautiful and the food was delicious. We had the salmon and beef short ribs that were both great. read more

The ambiance is beautiful but the service was fair at best. I got a 12$ house salad that I could have put together at home for 1.50$. I asked for a child's portion of spaghetti and was told I couldn't order off the children's menu. I'm sure they would have no problem with a 12 year old ordering off the regular adult menu! Needless to say it was our first and last time to dine there. Don't waste your money at that restaurant. There are far too many other restaurants to patronize and enjoy a nice atmosphere , good food and good service! read more

In the winter it's a wonderland. I'm the summer, you can sit outside in the patio near a two story waterfall. They finally have a good chef who consistently makes me happy. The prime rib was great, just order the small one! My husband and I shared the large order and it was almost too much. The lobster ravioli is always good. The wine list is limited, but lots of fun martini options. Make a reservation in winter for the fireplace side. read more

The Cabin - Italian Near Me - Aurora, Ohio

decor/ambiance is beautiful from November-February. I come every year just for the atmosphere!

TERRIBLE EXPERIENCE -- WAY OVERPRICED & SERVICE WAS PATHETIC! I was quite excited for a nice dinner out with 3 other couples and I called the restaurant earlier in the week to ensure they could accommodate my gluten & dairy intolerances. I was connected directly with the chef (quite impressive) & he assured me he would take care of it!! Fast forward to the night of the event and our waitress was clueless and evidently the chef wasn't told of my allergies despite continuous questions and requests. My dinner came out & I repeatedly asked if the dietary restrictions were incorporated. I was assured they were, however my evening and next day spent on the floor of the bathroom with intense cramping and abdominal pain, I learned the hard way the accommodations were not made. The restaurant was called several times, management was called and the "apology" & correction they offered was a mere 10% discount ... ON A FUTURE DINNER! Why on earth would I want to go back? Such a disappointment for a very expensive dinner! NEVER AGAIN!! Terrible experience, poor service & even worse customer service. Save your money and go to plenty of other locations!!!! ADDITIONALLY, prices are quite hefty and the portions are small & the tastes were just average at best. Not worth the tie or visit! read more

What has happened to The Cabin? I've been going there for years. Haven't been there in 8 months due to move but always take family there for Christmas. The place is absolutely gorgeous but our service was HORRIBLE. Waitress came up complaining about being over worked. Forgot bread, forgot one of our oil dishes. 3 got sandwiches,1 got soup,I got an appetizer. Everyone was finished when I got my meal. Didn't get drinks we ordered. Complained to manager and got a blank stare. Food was just ok. Not going back. Have also heard from others that's it's gone down hill. read more

The winter setting was awesome, went a couple weeks ago and enjoyed the intimate setting! Food was okay for the price tho, wasn't stand out.

I really want to like this place, however, I do not. The restaurant needs a good scrubbing and a fresh coat of paint. The decor while cute at Christmas time is a little overwhelming during the summer months. That aside though, let's get to the important part. The service--is extremely slow, and the food--is really bad. I ordered a salad today and for $18 I left hungry. There was zero flavor, 4 over cooked rubbery shrimp and it was just a terrible experience all the way around. I will not be going back. read more

Worst dining experience ever. I made reservations for Mother's Day brunch because I've had good experiences here in the past. This time, the tables were packed so closely together that we could hardly move between tables. The servers even had difficulty navigating between tables. We asked to move to another table and were told there were no other tables available, even though we could see that there were. The only option for ordering was a buffet, a detail that should have been shared with me when a made the reservation. Although it was 11:00, there were no brunch options. There were 4 choices of pasta and chicken. It took 15 minutes for someone to even take a drink order. Needless to say, we left promptly and will never be back. Highly disappointed. read more

Was told it was accessible when I called to make a reservation. It is not--there is a step up to get in and another to negotiate to get back and forth to the restroom. We found this out on arrival for Thanksgiving dinner and now have nowhere to go. And all they said was a half-hearted "sorry." Ruined the holiday. STAY AWAY. GIVE THEM NO BUSINESS. read more

Your coming here for the food and atmosphere. Your not coming here for the service and cocktails. The waiter had no knowledge of anything on the menu. Whomever made the cocktails, needs to be taught the basics of cocktail making. All the food was excellent, just don't expect any help from the wait staff with recommendations. Has a really cool lodge like atmosphere. And even have live music on Friday and Saturday nights. read more

I have been coming here for years. I just love the ambiance so much. Imagine a cozy log cabin with worn wooden floors, a beautiful fireplace with white linens and candles on the table--rustic elegance at its best. It truly is lovely (if they would only get rid of the big screen tvs in the bar. ) However, the food leaves something to be desired. I usually get a salad and a few drinks because at these prices, their dinners are just not worth it. The menu hasn't changed in years and what they do offer is quite mediocre at best. If they would up their culinary game, this place would be phenomenal. read more

Wow. Let me just say this to sum it up. DONT EVER GO HERE and PLEASE DONT EVER EAT HERE!!! First, we spent 300 dollars for a dinner package. A little much, but fine if it was worth it. This place looks like it's right out of 1820. I couldn't enjoy my massage because the floor freaked every time the therapist took a step. The restaurant? ::puke:: the 35 dollar prime rib came out cold after waiting 53 minutes for the food to come out... NO EXAGGERATION. I order a Conway's Irish ale and he date on the bottle was March of 2015.. yes 2015.. that's 3 years old! The server had the nerve to ask me if I tasted it to see if it was good. The beer has no preservatives and it's 3 years old!! No way I tasted it. The butter was FREEZER BURNED! Horrible service, long wait, stale beer, way over priced. No one should ever go here and the health department should inspect them ASAP!! read more

So I have updated my review after a second visit within 9 days. The Christmas decor still is awesome. The service and food preparations are not however. We had to ask for menu's, the drink service was very slow and the place was empty. My wife ordered a a salad with salmon on top as an adder. The salmon came out well done and had a charbroiled look to it so the kitchen had to know they over cooked it and they did. But they served it anyway. Too many issue to really spend my time to note here. Would not go back. We had a fun dinner last night with friends of ours. The food was very good. The best part was that the owner(s) had amazingly decorated every nook and cranny. This is easily the greatest display of Christmas decorations We had ever seen in a restaurant. Truly a Christmas theme worth seeing. Awesome from a decorating perspective only. read more

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It's been part of my family's holiday tradition for many years to dine at Mario's Cabin. Unfortunately, after Friday night's service, that tradition has ended. Mario's has ridden far too long on a reputation it no longer earns. Yes, the food is delicious (compliments to the chef and kitchen team) but what the company fails to understand is that when people choose a fine dining establishment, they are buying an EXPERIENCE and food is only one aspect of that and NOT the most important when you're treated unprofessionally and unkindly. The restaurant was nearly half-empty when my sister, two family friends, and my eighty-year-old mother and I arrived for our 6 p.m. reservation. We have, every year, requested to be seated in the room with the piano and every year are told that specific locations cannot be reserved. So when we observed a round table set for 5 waiting, we were surprised to hear from Trisha that it was "reserved," but not for us. We asked how that could be when tables in specific rooms were not able to be reserved but received a very evasive answer about "auto-generated" seating. After our group was seated at a long table for 8 in the back room, my sister learned from a server that the table for 5 we requested would not be used for 90 minutes. It was, in fact, intended to be empty from 6 until 7:30 p.m.! After some negotiating and promising to leave before the 7:30 seating, we were moved to the desired table and thought our issue resolved. Then I overheard our new waitress being told that we needed to be out by 7:20 and she spent the rest of our time there approaching us in a nervous and rushed manner. Trisha asked us to please leave by 7:20 so they had time to reset. We agreed, wishing to show our gratitude for the one person who seemed to understand how to treat guests. We ordered, dined (even sharing a dessert) and were waiting on our server to pick up the check when the maître d approached the table. This was the first I had seen him. He had not seated us, yet as he leaned over me reeking of tobacco, he literally hissed that we had one minute to leave the restaurant. Before I could reply, our friend said "Are you kidding me? Is this how you treat your guests?" The maître d replied, "We had a deal," at which point I directed him to the waiting check, noted that it was 7:19 and it was US waiting on them. He replied that he'd already been waiting five minutes to approach us. (WTH?) Our friends told him they lived in Aurora and would never return. My sister and I acknowledged the same. As we gathered our coats to leave, the woman dining behind us with her boyfriend/husband said she could not believe how we'd been treated and that she'd never come back and the table of six seated in front of the piano said they had requested the piano room and had none of the issues we'd experienced but after seeing how we were treated would never return. Essentially, the entire company dining in the piano room witnessed the bad behavior of the staff. I do want to clarify: both Trisha and our server were above reproach; it was clear the manager on duty was directing (yes, we were told this) and the maître d seemed to enjoy bullying us. As we left, we noted that the Cabin was still about half empty and no one was seated at the bar or waiting to be seated. We decided to wait outside the entrance to see who could be destined for our former table that was SO important. Alas, at 7:40 the mysterious diners had yet to arrive. We decided to depart, hopeful that they were treating the Cabin to a dose of its own lack of consideration. As someone who has worked with restaurants to create a wonderful experience from start to finish, everything I experienced at the Cabin (from the attitude of the person who handles reservations and on) is in direct contrast to what I advise. If the owner wants to survive the next few years, I strongly advise new management and proper training in good customer service. The complete lack of kindness and professionalism indicates this team shows little possibility. From the secrecy around reservations, to the lack of good business sense in knowing you give your guests what they request whenever possible (AND with kindness, which should go without saying), I can say this was far and away the worst dining experience of my life. read more

Oh boy. Where to start. I always like to see if an establishment is merely going through a tough period...or if they are on their way to a certain demise. It's been years, and while I rooted for them to pull through, The Cabin is no longer the place it was in its glory day. We used to enjoy a full evening here listening to the piano, enjoying a pre dinner cocktail relishing in such a lovely environment. Truly, you feel as if you were in a mountain resort in a charming European hamlet. At the holidays, I have never seen a prettier dining room. The service here though...has just become more laughable. The snooty staff was so rude as we were turned away. Yes, I suggest we make a reservation...ELSEWHERE. The parking lot wasn't even full. I can only hope they had a LOT of reservations arriving soon. It was just the two of us. I can't vouch for food (as of late) because the last time we were there, we only had drinks. Lady bartender was nice enough. I hate to see other reviews echoing the experience of rudeness. We have been going here for over 20 years and even rented the courtyard and a big party room for a huge birthday party. Back then, it was special and you were treated as such. Listen to your reviews management. You are losing business and I would hate to see you go under. Bring back the special touches that made you unique. read more

The cabin had gotten pretty bad up until about 2 years ago when the current chef came to the restaurant. We've gone for lunch, happy hour, or dinner around 8 times over this time and have had really good food. The service has been well intentioned, but a little clumsy at times. First off, a major positive of The Barn is the atmosphere. The interior finish is constructed from a disassembled Barn from the 19th Century making it a very relaxing environment that's suitable for casual or more formal dining. It's particularly cool during the holidays (Christmas for me), and no matter your faith, I believe you'd find it inviting and beautiful. Our experience this afternoon was no different from others. Our very pleasant waitress couldn't find a wine list. Once the bottle was ordered, no wine opener could be located. Not a big deal, just a detail thing that I would blame on the restaurant management rather than her. We were dropping in for appetizers without a reservation and had to sit at the bar. No problem, but she had to work all of her reserved tables, and us, and the bar, and any other walk ins with two other servers. Staffing problem? Anyhow, the appetizers were great: Crab cakes 5 stars Bruschetta 5 stars Crab soup 5 stars Meatballs 5 stars Previously, we've loved the following dishes: seafood de mare, porterhouse, filet mignon, porterhouse, and halibut are a few that come to mind. All five stars. Why the 4 star overall rating? Essentially, I see a lot of opportunity for this restaurant to be managed better. Get new menus made (not the food, just the menus), make sure the bar has all the tools the servers need, staff the restaurant correctly, get draft beer taps, refresh the wine list to include a better blend of Old World with New World. That's a start. With all of that, I would def recommend a visit to The Cabin at Mario's. read more

Since moving to NE Ohio 8 months ago, I have found that sometimes the level of service leaves a lot to be desired. But I have never been treated so rudely by waitstaff and the manager of the Cabin. After reserving 2 months ago for 17 people and being assured we could get separate checks due to it being a singles group, we were chastised that it was impossible and the manager actually brought a sign to show us like we are idiots. The food was terrible and overpriced. When I was served mussels with no bowl for shells, waitress just smiled and said I know. Then when our 2 hour window was up (we were told in advance and that was fine) we were yelled at for not leaving fast enough. We were still paying our checks! This place cannot possibly survive 12 months a year on Xmas decorations alone. I know they just lost 17 customers who all live in Aurora read more

terrible service! had to ask for bread 4 times. Had the cabin salad which was a side salad not enough for a main dish and the piece of salmon on it was small too. it was a very expensive tiny salad! the menu is very limited and expensive for the size portions. would definitely not go back!! read more

Second time here, first time was disappointing and this time we had really hoped that they actually look at these reviews and them make changes; they haven't. Service and Quality of food are seriously lacking. DO NOT waste your time or money here. TIP: If you want to see it at Christmas time because others have told you it's great, go and have a drink, then have dinner somewhere else. read more

Not sure how this place is still open- the service was completely sloppy and unpolished starting with the hostess who looked like she should be tending bar in a truck stop to waiter who was so high the he couldn't walk straight. The dishes were filthy and the food was not good, my steak was borderline gross. This place is a giant WASTE OF MONEY. read more

The worst "italian" food ever. Place is a complete joke. Food is terrible and service is not much better at all. Do not waste your time or money. read more

Your gran would really like this place. The setting is really special. They transformed an old cabin into an elegant spa dining room. Sadly, they kept the Early American giant flat screen TV showing cartoons. We started with a calamari appetizer. It was odd. The calamari was tender and breaded, but really soft. Was it fried? Was it previously fried, then steamed or baked? Was it sprinkled with crumbs, then baked? It certainly wan't fried, then brought to the table. Hmm... The waitress was kind enough to bring a bowl of buttered pasta for Herself. She was also brought the scallops than Mon Cher Chou ordered. Sadly, she did not bring me the roast pork fillet I ordered, but instead the steak. She was kind enough to correct the mistake immediately. The scallops were OK. The roast pork was some of the best I have ever tasted. Beautifully seasoned with fresh herbs, juicy and expertly roasted. That would have bumped the place up to 3 or 4 stars in and of itself had it not been for the debacle that was the risotto. The "special" risotto was anything but. I swear it tasted like Uncle Ben's The rice grains were not aborio (they couldn't have been!!) and they were rough-- like parboiled rice. If you are going to feature risotto, please make risotto. Look in any cookbook. It is time consuming, but not difficult. Dessert consited of an oddly charred sponge cake, the non-charred bits of which were really good, ice cream and chocolate sauce. The funny thing about this place is that people over 60 love it. LOVE. Perhaps it is the very charming space, or the live piano music, or the old fashioned menu. Perhaps it is because risotto didn't come into vogue until their dining out patterns had been firmly established. read more

We have been going to the Cabin for 15+ years and have always considered The Cabin a special birthday/anniversary place to go. No longer. We had a terrible dinner no one enjoyed, and after complaining to the most unconcerned, insensitive manager, we essentially got a "Who cares" response. So with dozens of high quality restaurants in Northeast Ohio, we actually agree, "Who cares?" The Thomas Family Hudson read more

Looking forward to meal after being cooped up for 3 months. Had reservations Saturday, June 13th for 5:30 on the patio. At 6:05 after being completely ignored, left. There were a table of four and another with two, all receiving great service on the nearly empty patio. During our wait, 3 servers walked by repeatedly, making eye contact, but dismissing our presence. We have eaten there on many occasions, but never again. In forty years I have dined at hundreds upon hundreds of fine restaurants, this was by far the most rude treatment I have ever received. Sadly, have known Mario since his first shop in Chagrin Falls, a sad ending to a once well run restaurant. read more

This place used to be OK but I think they've lost their minds with the prices. Lobster ravioli was priced at $32. (I've had it before and it's nothing fantastic.) Just about all the entrees are over $20. I tried the angel hair with marinara ($14) and compared to Cafe Toscano just down the street, it was average. My husband had chicken that came with a gorgonzola risotto and the risotto was bland and not cooked thoroughly. There are so many other places nearby that are better. Don't bother with this place. read more

The dining rooms are beautiful at Christmas time! We walked in around 3:00, got a little table for two. Waitress greeted us, we asked if they have Coke or Pepsi and she said neither it was just pop. So she said "oh just try it" so we got a diet and a regular and it was completely flat and when we told her that she said "yeah that's what everyone's been saying I just wanted to check." So neither one of us drank our pops, it took her over 10 minutes to get back to us so we could get waters and we asked if they were going to change out the carbon for the pops and she said "I guess not." Then it took her another 20 minutes to get back to us so we could order. We ordered the chicken Caesar salad and the chicken Asiago pasta. Both were very good. The service was so slow for a mid afternoon it was comical. I would go there for drinks at the bar or to get a to-go dinner. Also the waitress kept touching us, which would be annoying without COVID. Every time she talked to us she touched our shoulder or arms and she was doing it with all the other tables it was really annoying. Points for ambiance. read more

I am in shock and disappointed to the extreme! Ordered a short rib which came cold. They warmed it up and it was fine. Was only able to eat a little bit, so I asked the waitress to box it so I could take it home. Paid the bill and waited, she never came on our way out I told her I was waiting fo4 my short rib she said "I am sorry I threw it out" she went towards the kitchen. She said she was new,,, A couple of minutes later came and told me I have a new one for you. When I got home I opened the box, it was the old one they took OUT of the trash!! It even has a piece of something else on it! GROSS this should be reason for a restaurant to be punished! How in the world does The cabin think this is o,k.? I have a picture and expect a phone call and a refund! I used to love this restaurant, read more

Great location and cool old cabin like decor. The service is rushed and crabby. It took an hour to get our appetizers then and another hour for main course. Drinks were left unrefilled, wine took forever to get. Simply the worst service I have experienced both in speed and in attitude. Otherwise the food was very good, I had the red pepper and sausage pasta. Others had the striped bass, chicken parm. all enjoyed thoroughly. Don't do the creme brulee...not worth it, probably made days ago and left in the fridge...at least that's how it tasted. Overall a good place to go in Aurora, but you get way better service at Cafe Toscano with similar food, read more

So the atmosphere is gorgeous and cozy not tacky at all. Walking up to it and going inside is just like a cabin! Now parking is a b**** so be prepared ... We went to the bar and had the mussels in a yellow curry sauce and the lobster cocktail soaked in light vodka sauce. What a remarkable finish to a stressful day! Cheers read more

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I always make a point to eat here sometime over the holiday season. The holiday decorations are amazing. Meeting a friend for lunch, it was quite busy but we were fortunate they had a table despite no reservation. They have a nice selection of wines by the glass. Service is friendly & attentive. My friend had a delicious pasta dish that was beautifully presented. I had Caesar salad with grilled salmon. The salmon was absolutely perfect! Some restaurants don't quite find that sweet spot between underdone & overdone but this was spot on! This is why I keep coming back! read more

Extremely inhospitable and unwelcoming. We were sat in a tiny room behind a large party, this being our first time, you'd think they would have the decency to seat us in a central area ...at all the open tables they had.... our waitress I won't even go into details about. Management can contact me privately even if they even care. Extremely disappointing due to the service or lack thereof. the food was okay, menu was limited for the holiday season so that was again a disappointment but one I can live with. I was interested to use the spa services here but I definitely won't be returning and will not recommend to anyone I know. Took forever to get waters, bread, the basics of service. worst holiday experience I've had. On another note, the decor was very cute but what's that worth when you feel completely uncomfortable anyways. read more

Horrible. Don't waste your money. Poor customer service. Had a complaint about the food and was told by the chef that the owner said not their problem and go ahead and post a negative review. We don't care. Unbelievable. So here's the negative review. Bread was stale, appetizers were cold, and the food was awful. read more

Service was slow and fantastically unremarkable. The food was equally mediocre. Our chicken was pink and the salmon was over-cooked, the vodka and tonic was flat (to which the bartender said "yeah I've been hearing that", so great). It took us 30 minutes to get bread, and the response to the issues with our meal was the verbal equivalent of a shrug. The decor may be the only redeeming quality of this establishment, and is the only reason for any stars. I will not recommend to people I know. read more