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    The Brook

    4.0 (1 review)
    Closed 8:00 am - 9:00 pm

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    2 years ago

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    Popeyes Louisiana Kitchen - New Honey Lemon Pepper Wings

    Popeyes Louisiana Kitchen

    1.6(110 reviews)
    30.4 mi

    Overall, I'd give this place 3 stars. The customer service was actually really good, and they even…read moregave us free apple pies because one of the chicken sandwiches came out late, which I appreciated. The food came out pretty fast overall, especially since we dined in. That said, the chicken itself was kind of mid and not as good as I expected. The bathrooms were also just okay, nothing great. Not a bad experience, but not amazing either.

    The worst Popeyes in Greenville, SC District Manager. and the so called general manager Chris…read more Hi Michelle, this is Miss Thompson. This is the customer that was at Popeyes yesterday off of Haywood Road. I went in there to order my husband and I the six dollar boxes I want macaroni and cheese and coleslaw on one and then mashed potatoes and coleslaw on the other, they gave us towing they gave us a box and open the box there was a wing. I guess it was a wing, but if you'd like me to send you the picture I will Because I did take a snap shot of it. I called back to speak to you. He said his name was Chris and he said he was a general manager go figure well the general managers that I know don't treat customers like that. He was nasty. He kept asking me is this all he got smart and said look I don't know about the chickens, they give us the chicken as we make the chicken I don't know but next time I'll make sure to get that for you who is this nasty nasty so needless to say I didn't want my money back. I want him to acknowledge the fact that he made a mistake and to bring it back up there to him and he would redo it, but no, that wasn't Chris and why you have a general manager that talks like that to the customers I say shame on you and then while talking to him, explain the issue he must've been explaining it in front of the whole restaurant because the people employers in the background we're laughing and he said if the people in the background are laughing is bothering you so much I mean he was just the most hateful person ever. I plan on getting it out there. I'll get it out because it's ridiculous to treat customers that way, I have never seen small wings before like that in my life so and then the chicken that he gave me has been sitting up under the lamp or whatever it is a heater or whatever you call it and got the chicken and it was sitting like that, and it was horrible. Now I'm gonna show you a picture of it and I also wanna tell you that I'm also gonna blast it because it's ridiculous. You hire people in these positions and they talk to customers that way and that's OK with you well, it's not OK with me and shame on you. Sandie Brownlee-Thompson On Jun 1, 2025, at 8:37AM, Michelle Cross michelle1@pspholdings.com wrote: Hello this is Michelle, District Manager at the Popeyes in Haywood Rd. How can I help you? Michelle

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    Popeyes Louisiana Kitchen - Popeyes Sides

    Popeyes Sides

    Popeyes Louisiana Kitchen - Popeyes Strawberry Biscuits

    Popeyes Strawberry Biscuits

    Popeyes Louisiana Kitchen

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    Popeyes Louisiana Kitchen - New Honey Lemon Pepper Wings

    Popeyes Louisiana Kitchen

    1.9(23 reviews)
    14.3 mi

    This location is constantly pulling people up. Even when no one is in line behind the cars. The…read moredrive-time they report is NOT accurate, I'm sure. The customer service is .... slack but not because they are rude. They clearly don't have enough employees on each shift. During a dinner rush they have two employees! If you like this chain, don't go to this location. To be so close to a major University ... it's sad. I have worked fast food and understand the struggle the workers face. They can't control how many people are on the schedule and management needs to do something about this location ASAP!! Now, I'm not basing this off of one experience. I have been her multiple times and have seen these issues since they opened. (Lunch time is a little better). I'll also be using my receipt to file a formal complaint.

    On April 7, I ordered a 12-tender meal for pickup that night and paid $27.03. When I arrived to…read morepick up my food, a young woman rudely told me that they haven't had tenders all day and that I need to cancel the order. I asked for my money back, but she said she didn't know how, couldn't do it and told me to figure it out myself. I still have not received a refund, and when contacting Popeyes Help, they offered me a $20 coupon and nothing else "given the circumstances." How does that make any sense? I will never give anything to this establishment or company again, and I plan on shooing others away.

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    Popeyes Louisiana Kitchen - How organized and prepared the staff were!

    How organized and prepared the staff were!

    Popeyes Louisiana Kitchen - Popeyes Sides

    Popeyes Sides

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    Popeyes Strawberry Biscuits

    The Brook - chicken_wings - Updated May 2026

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