I went to this store a few times now ( I recently adopted a cat ) and I like the store for a few…read morereasons . One : It is very clean and tidy. Two: Well organized and stocked . Just before I got my cat, I went in to get a few things and the staff were very friendly and helpful. I cant remember her name but she recommended a scratching post , which brand of litter to use and other things I needed . One thing I really appreciated was she did not oversell or push products that I may not need - I like that better than pushy sales reps. The staff there are very knowledgeable of their products- especially since I never owned a cat before so having someone tell me about things I needed was very helpful. The other thing is their bathrooms ( it says a lot about the store ) and it was super clean. Overall I like the store and the wide variety of products .

This is probably the worst Petland I've been to. The staff members, not including the manager, are…read morefriendly and knowledgeable and deserve recognition. However, the manager is horrid. She is quite rude and doesn't seem to enjoy helping customers. I've been here a few times, as I thought maybe the first or second times where just coincidences. However I quickly learned that the manager's everyday mood is miserable. She provides no smile whatsoever, and when you ask her a question she simply says "sorry I've never heard of that" which may be true, but she puts no effort into looking into products for the customer. The overall store is quite tidy, and the shelves are normally well stocked, however I wouldn't suggest going to this location if you don't want to feel stupid and annoying via the manager's tone. Caution: the store also does not turn off their open sign right away and leaves their doors unlocked even when they are closed, and if you are like me and in a hurry I assumed that they were open. I walked in, even smiled at the manager (obviously she just stared at me blankly, however that's her norm so I never gave it a second thought). Once I had picked my items, 2 chew toys for my pup, I walked up to the till where she stood with her arms crossed. I asked her how she was and she responded rudely with "you know we're closed, right?" At this point, other customers were still coming into the store. I would consider myself a pretty reasonable person, and if she were to have said "sorry we actually just closed" I would've walked out no problem. But instead of using common sense, she decided to let me shop, go to the check out and make a rude statement about how they were closed. I ended up leaving without making my purchase. I left because of the overwhelming feeling of embarrassment and stupidity. This has not been the only rude interaction with her, this is just my most recent. Honestly go to another location where you can receive some friendly customer service. (Again, the part time staff are great but their manager completely ruins it all.)

If you take the time to ask for your super finicky whatever they'll try to get some for you! Great…read morestuff. I feed my cats Katezilla and Mecha Cat Zilla a FrankenPrey diet. So, I wasn't sure if I would enjoy or use bone and biscuit. Saying that I really like being able to pop in and pick up some pre made raw food. Pros Good selection of raw food with no disgusting filler such as "meat byproduct" Lots of parking Will pick up specialty items for you Cons More expensive than cheap kibble

My in-laws and I absolutely love coming here for all of our dogs needs. Kris and his staff are…read moresuper welcoming and knowledgeable. They sell the highest quality human grade/ holistic products for your dog or cat. If you can't find what you're looking for, don't be afraid to ask. They can sometimes special order it for you. They never try to push any products on you and really take the time to listen to you and your pets needs. And I especially love how Kris individually picks what items goes in the store. He truly cares about the wellbeing of his furry customers. Very honest and sincere people. I won't go any where else! I highly recommend.

Usually excellent customer service paired with great products. My dog is always happy to come…read moreshopping with me and check out the great treat selection. They have decent weekly specials. (I can't recall what is when so I won't post the details). I have only had one mediocre customer experience....but I come here all the time. The only thing lacking is the selection of cat harnesses and leashes but those aren't in great supply anywhere.

My best pet store experience to date. Everything about this location has been stellar every visit…read more The employees are kind, engaged and very knowledgeable. Every time we visit, we only have to walk in and we are immediately acknowledged and helped with our purchase (if we ask for help that is). We have saved tonnes of money buying foods that are comparable to veterinarian brands but are actually more healthy because they are grain free. Despite the store being small, the selection of dog and cat food is great. I only use pet shop....unless I am unable to.

This is a decent pet store to browse around when you are at the mall…read more It's not the biggest pet store and doesn't offer as big a variety of pets as some of the more popular places. If you are looking for fish, hamsters, gerbils or birds, this isn't a bad choice. They do carry a few dogs and cats but if you are picky you might not find what you are looking for. Overall its an OK pet store. They also carry a bunch of pet accessories and pet food.

They still sell puppies and kittens. Although I don't believe they are from mills, I still think it…read moreis bad practice. When asked if they did any work with the local animal shelter I was quickly shut down. Puppies are in small enclosures and the prices are very very high. Employees are not dressed professional nor do they act professional with the exception of one. The cages seem clean enough, however I am not trusting in staffs abilities. I knew a former employee and she had informed me that two puppies had died from illness at this location which is disturbing.

My Pug (Bullet) just LOVES Pet Planet! All pets are welcome…read moreinto there store, as long as they have a leash on them. Bullet's always super excited when we go on our bi-monthly visit to Pet Planet. He just loves walking into the store and picking out the exact treats he wants. (Yes I do spoil him to much sometimes) They have a marvelous selection of dog and cat food. Dry, canned, frozen, raw...whatever types you can think of-they'll have it! The staff they have employed there (including the store owner/manager) are all SO NICE, polite, professional and helpful. If I ever have any questions about anything, the staff is always available to answer them and give me recommendations. AJ, Christine and Lindsey if you're reading this, thank you for all the help you've given me! Most recently was when I asked them what I should do about Bullets nonstop shedding? They recommended I try "The Furminator" to help remove all that extra hair. I wasn't sure I wanted to spend $50 on a dog brush, but I took her advice and bought it. I went directly home after to try it out, and see if it really worked as good as she said it would. WOW! Was she ever right about it! I couldn't believe how amazing this thing actually was. How I ever survived without a brush like this, for as many years as I did just baffles me! His shedding went from a 10/10 (His fur being everywhere!) down to a 2/10 (Hardly sheds at all) If you live in Beaumont, Leduc or South Edmonton, you definitely have to drop by and see this store. I know you won't regret it!

I used to take my dog into the city to get his nails trimmed, until I found out that Pet Planet…read morewill do it on a walk in basis.... how great is that!! It's literally across the street instead of wasting at least 30 min to go to Edmonton and back. They have a great selection of dog toys as well and I've bought a bunch in hopes that my dog will chew on them instead of my house... so far its about 80/20 lol... he really likes the toys. My little guy also really likes the chicken jerky that we got a sample of last time that we were in the store after his nail cuts... I don't even know if he chewed it, it was more of an inhale lol. I also have to do a shout out for Pet Planet supplying the free dog bags at the Beaumont dog park. It is nice to have them there when I forget to bring mine! There are a lot of people who take advantage of using them... so thanks so much!!

They will take your money ..but do not send the order . I have tried 6 times phoning and around 10…read moreemails to this company with no reply . DO NOT DO ONLINE ORDERS ! NOT reliable or honest .

Rude management and staff. The multiple times I have been there the employees do not care about…read morecustomers and are distracted on their phones or talking with each other. They do not care about the animals there and you can tell the care for them is minimum. I do not recommend this place, go elsewhere.

Most of the time, we go there for our pet's needs! Parking…read moreand access to the location is not an issue! The staff is always happy and helpful! :) The prices are pretty good and we have been always satisfied with our purchases.

Cashier "Isabella" doesnt know how to ring in manufacturers coupons properly and wont call someone…read moreelse for help. I ended up cancelling the sale because she couldnt figure it out but she had already written on my coupons which voids them and im not able to use at a different store. So i lose out on 6 free cans of purina pro plan puppy food. ($3.99 each + tax)

Today we came in after a house fire, pets needed new supplies. The staff was very helpful and…read morehelped us out more than we would ever ask or expect... thank you especially to Jody ( I cant express how much that meant to us today)

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

A great little shop in a quirky little mall. Sadie's is a family owned and operated business, yet…read moremanages to price items competitively. There are many items here you won't find in the big chain stores. The proprietor has had several dogs but also carries high-quality cat products. If you are lucky, you might see the family's new border collie pup Annie, who is going to make a perfect shop dog in her adulthood. So far this shop has helped me with: - housetraining (one of my dogs was untrained and a year old when I got her; not fun) - pet beds - junk-free treats/bones - improving my cat's health through a better diet - probiotics for my younger dog - safe outdoor and indoor dog toys Shop at a place you can trust and support local!

I live close to Sadie's so I sometime's pop in just to see what is new even if I don't have…read moreanything to buy. It helps that sometime's they have shop dog Molly in. She is a sweetie that loves meeting new people and getting some belly rubs. Sadie's is a small boutique pet shop tucked away in the Lendrum Shopping Centre, close to the Subway side of the strip mall. They specialize mostly in cat and dog stuff but you can still find some other small pet stuff for fish,birds, guinea pigs, etc. The staff have always been very friendly and helpful. They do grooming in the back but I have never used the service so can't provide any useful info on that. All in all it is a great small pet shop to check out if you are in the area!