Usually excellent customer service paired with great products. My dog is always happy to come…read moreshopping with me and check out the great treat selection. They have decent weekly specials. (I can't recall what is when so I won't post the details). I have only had one mediocre customer experience....but I come here all the time. The only thing lacking is the selection of cat harnesses and leashes but those aren't in great supply anywhere.

My best pet store experience to date. Everything about this location has been stellar every visit…read more The employees are kind, engaged and very knowledgeable. Every time we visit, we only have to walk in and we are immediately acknowledged and helped with our purchase (if we ask for help that is). We have saved tonnes of money buying foods that are comparable to veterinarian brands but are actually more healthy because they are grain free. Despite the store being small, the selection of dog and cat food is great. I only use pet shop....unless I am unable to.

the groomer , wow she doesn't know dogs. My senior Great Dane went to her and she tried to get him…read moreon a table. Second chance with my senior lab. Big mistake, Bella sat there for 2 hours without getting groomed. terrible service.

I prefer this store to Pet Smart on so many levels…read more Their service is better. Staff is helpful and friendly, and they'll engrave your pet tags for you. I believe they also do grooming in the back, but I haven't used them yet. Price and selection of foods seems to be better. This is another service I don't need as much, but it's nice to find the furchildren nice little goodies like Turducken wet food. What I appreciate them most about this place is the quality and price of their merchandise. I noticed the price of their cat trees have gone up, but they are still far superior to Pet Smart. Pet smart 'stack' their levels, where as the ones you buy here are 'staggered'. They sell buckle and better breakaway collars for less, with no stupid bells on them. Oh--and check out their awesome selection of all natural dog-treats!

My Pug (Bullet) just LOVES Pet Planet! All pets are welcome…read moreinto there store, as long as they have a leash on them. Bullet's always super excited when we go on our bi-monthly visit to Pet Planet. He just loves walking into the store and picking out the exact treats he wants. (Yes I do spoil him to much sometimes) They have a marvelous selection of dog and cat food. Dry, canned, frozen, raw...whatever types you can think of-they'll have it! The staff they have employed there (including the store owner/manager) are all SO NICE, polite, professional and helpful. If I ever have any questions about anything, the staff is always available to answer them and give me recommendations. AJ, Christine and Lindsey if you're reading this, thank you for all the help you've given me! Most recently was when I asked them what I should do about Bullets nonstop shedding? They recommended I try "The Furminator" to help remove all that extra hair. I wasn't sure I wanted to spend $50 on a dog brush, but I took her advice and bought it. I went directly home after to try it out, and see if it really worked as good as she said it would. WOW! Was she ever right about it! I couldn't believe how amazing this thing actually was. How I ever survived without a brush like this, for as many years as I did just baffles me! His shedding went from a 10/10 (His fur being everywhere!) down to a 2/10 (Hardly sheds at all) If you live in Beaumont, Leduc or South Edmonton, you definitely have to drop by and see this store. I know you won't regret it!

I used to take my dog into the city to get his nails trimmed, until I found out that Pet Planet…read morewill do it on a walk in basis.... how great is that!! It's literally across the street instead of wasting at least 30 min to go to Edmonton and back. They have a great selection of dog toys as well and I've bought a bunch in hopes that my dog will chew on them instead of my house... so far its about 80/20 lol... he really likes the toys. My little guy also really likes the chicken jerky that we got a sample of last time that we were in the store after his nail cuts... I don't even know if he chewed it, it was more of an inhale lol. I also have to do a shout out for Pet Planet supplying the free dog bags at the Beaumont dog park. It is nice to have them there when I forget to bring mine! There are a lot of people who take advantage of using them... so thanks so much!!

We stop by this location often as it carries some brands that Monica cannot find elsewhere and it…read moreis close to my place. It's a smaller store but is always clean and bright. They usually have some rescue kittens/cats near the front window so it is always fun to visit them while you are shopping. They have a nice big dog wash at the back of the store. Lots of selection for a small store and the prices are good. There is ample parking as it shares a big lot with all the businesses in the strip mall. We have always found a spot right in front of the store though so the parking is spread out well for all the business tenants. The store is clean and bright and the staff have always been excellent! Highly recommend this location.

We've been customers of this location since they opened. The DIY dog washes are so convenient and…read morethe staff keep a wide selection of shampoos and conditioners on hand to keep your pups looking and smelling clean. The staff are super helpful. Shout out to Makayla for helping us with our dog food! Our family appreciates the ample parking, great product selection and friendly service at this location.

We took our large dog here for grooming after two separate friends recommended this location. What…read morea wonderful surprise! "Mollie" has never felt so soft, smelled so nice, and was so happy with herself. We highly recommend this store and their staff, Sean, Joy, Presley. We pay a little more than when we used another groomer, but really there was no comparison. The extra is marginal comparing results. We trust this staff to do the consistently great job.

A great little pet store close to home! I bought our pups a few "crab cakes" and enjoyed looking at…read morethe many unique items in the store - including greeting cards! The staff was friendly and the store is family owned. It opened in August, is clean, well-stocked and of course, dog friendly (complete with a "watering hole" out front!)

A great little shop in a quirky little mall. Sadie's is a family owned and operated business, yet…read moremanages to price items competitively. There are many items here you won't find in the big chain stores. The proprietor has had several dogs but also carries high-quality cat products. If you are lucky, you might see the family's new border collie pup Annie, who is going to make a perfect shop dog in her adulthood. So far this shop has helped me with: - housetraining (one of my dogs was untrained and a year old when I got her; not fun) - pet beds - junk-free treats/bones - improving my cat's health through a better diet - probiotics for my younger dog - safe outdoor and indoor dog toys Shop at a place you can trust and support local!

I live close to Sadie's so I sometime's pop in just to see what is new even if I don't have…read moreanything to buy. It helps that sometime's they have shop dog Molly in. She is a sweetie that loves meeting new people and getting some belly rubs. Sadie's is a small boutique pet shop tucked away in the Lendrum Shopping Centre, close to the Subway side of the strip mall. They specialize mostly in cat and dog stuff but you can still find some other small pet stuff for fish,birds, guinea pigs, etc. The staff have always been very friendly and helpful. They do grooming in the back but I have never used the service so can't provide any useful info on that. All in all it is a great small pet shop to check out if you are in the area!

I was in the store to pick up a couple things for my cats and noticed that their favourite food was…read moreon sale, buy one get one free. Great! Load up a bunch, head to the till and it doesn't ring up on sale. Cashier calls a floor manager to check the shelf, who then checks with the store manager and apparently this was a Black Friday promo that had expired. Even with their mistake of the signage being left up they wouldn't honour the discount out of goodwill. Not even a few pieces. According to the floor manager they don't take part in the Code of Conduct, whatever that means. However if the company can afford to put it on sale for a price, they can afford to honour the sale when the employees haven't removed the signage a few days after the expiration. Incredibly disappointed with the service and likely won't be back.

Staff here for the Reptiles and Fish section are great. I want to say though that if you're looking…read morefor rats they are almost $20 more expensive here than they are at Mr. Pets in St. AB. They also don't come individually wrapped - they wrap them in paper towel and put them in a bag for you. This means they might get freezer burn or stuck together if you don't use them fast enough. So my suggestion is to only buy like 4 at a time instead of stocking up. I honestly think I will keep coming here for worms, but I'll stick to buying my rats elsewhere just for the price alone. You gotta come on Tues/Thurs to get the new worms! If you come on a Monday the selection isn't good and you might be buying 50 but then find that half are dead. So definitely try and come in for the fresh shipment. Sometimes I bring my babygirl Smaug (Bearded Dragon) here and the staff is so nice to here. They love seeing her and she likes to be out and about socializing with all the humans. I like that you can bring your animals here - even the reptiles. I come here just for the staff alone, they're always friendly and helpful. I feel like I get good service here. I also bought my ginger cat, Churchill, here! We saw him in the window a year ago and had to take him home with us! I can't believe that was almost two years ago now! Time flies!

I had a nightmare experience at the Pet Planet in Windemere. I brought my double-coated German…read moreshepherd (Luna) in for a trim and received a full shave (down to the bare skin at some parts); she also has extreme razor/blade burn and some cuts. This is completely negligent, ignorant, and abusive. Groomers should know never to shave certain types of dog breeds, it's also close to -30 outside and I'm scared she might freeze. Her coat probably won't grow back the same so this is potentially causing permanent damage. I'm appalled and furious. I don't want this happening to anyone else's dog. Please do not go here!

I love this store and there staff is very helpful... we had bought an expensive bag of dog food and…read moreour dog hated it... we where able to return the unused portion and got full credit to a different kind of food.

Most of the time, we go there for our pet's needs! Parking…read moreand access to the location is not an issue! The staff is always happy and helpful! :) The prices are pretty good and we have been always satisfied with our purchases.

Cashier "Isabella" doesnt know how to ring in manufacturers coupons properly and wont call someone…read moreelse for help. I ended up cancelling the sale because she couldnt figure it out but she had already written on my coupons which voids them and im not able to use at a different store. So i lose out on 6 free cans of purina pro plan puppy food. ($3.99 each + tax)