I've given them so many tries; I really WANTED to love this place and support this cute local business. But. Most of the experiences were confusing and disappointing (save one or two, hence the 2 stars). Here are my experiences:
- Mother's Day cake. Their cakes, baked goods and grill food LOOK BEAUTIFUL and are IMPECCABLY DESIGNED. But taste is non-existent. Cake is too dense, tasted like nothing, and made me sick to my stomach. "Swiss buttercream" was about 90% butter and 10% sugar and 0% any type of flavor. So I had a dense butter cake with butter. For $60. Or I could go bite into a stick of butter for $2.
- Lemon-raspberry cake. Apparently I didn't learn my lesson the first time. Too dense, flavorless, etc etc...
- Carnival box. Nothing wrong with it, per se, but was hoping for something stand-out since the marketing of Bee's Knees is that of a place that separates themselves from fast food. Hot dogs were small and overcooked.
- Cherry Cordial cupcake. Small, no hint of the cherry liquor they boasted was "top shelf" and had a wrinkled old cherry on top of more of that famous afore-mentioned swiss buttercream. PLEASE. Sift the powdered sugar, don't beat it on high for more than like 2 minutes, and add vanilla extract or something to the icing! Or try your hand at a cream cheese or royal icing recipe!
- Breakfast burrito. This was delicious. But, the perpetually-confused counter girl got my hubby's cheesesteak totally wrong (cheese+steak, that's it).
- Speaking of the counter girl, the staff that takes orders all appear to constantly be experiencing their first day on the job? They have no idea what you're ordering, how much it is, what follow-up questions they should ask, and when they do ask you a question and you answer, they promptly forget your answer and ask again. Like, immediately. "Would you like onions on your burger?". "No". "Ok, so that's no onions on your burger?". Then they forget you paid and ask you to pay again, they don't write down special requests and then my hubby with allergies gets an inedible item, and look at you like you have three heads when you try to order a special that they've been plastering all over social media. Oh. And please update your printed menu. Apparently there are 5,028 more things you can order on top of the 6 things on their menu (yes, there ARE veggie wraps and vegan burgers and italian sausage and mango chicken wraps, you just have to somehow know that you can order them. Like a lesser-known Starbucks menu). Also, the grill food is only available until 3pm. Sometimes. Sometimes they tell me earlier or later, depending on which first-day girl is working. So as an introvert, I get confused and then panic and apologize for their ineptitude.
Also, because I can't learn my cake lesson, I recently asked the owner if they could make a rainbow cake for a Pride Party, and the only response I got was "for this coming weekend?", which I replied to. So they're either unresponsive, or not LGBTQ-friendly?
I've gotten ice cream a few times too, and no complaints there. Cake shake was delicious and sinful! But they need more than just ice cream to compete with the other ice cream stops around the area.
I wish this business the best, I really do. It's adorable and a great concept, but they need to work on their product taste and operations. The presentation of the food is beautiful to look at, so there's definitely a pride element there, it just needs to be applied to the rest of the way this place is run. read more