I am an immigrant myself, so it was especially disappointing to witness how some employees treated customers today. I saw them speaking in Spanish and making disrespectful comments about a woman who had complained about her incorrect order. Shortly afterward, they mocked a Spanish-speaking Uber Eats driver who had already been waiting an unreasonably long time for his order. No customer deserves to be treated with disrespect, regardless of their background or the language they speak. Professionalism and basic courtesy should be expected in any business. What I witnessed was completely unacceptable. I will be sharing my experience with the Woodland community because people deserve to know how customers are being treated here. Until this business addresses its customer service and the attitude of its staff, I cannot recommend supporting it. read more

I have given this place multiple chances, and today was the fourth time they got my order wrong. Even when I place my order through the app, they somehow manage to mix it up or send me someone else's order entirely. At this point, it's no longer an occasional mistake--it's a pattern. During my visit today, I also watched an Uber Eats driver standing there for more than 15 minutes because the staff completely forgot about his order, which led to an argument. That speaks volumes about how disorganized the operation has become. Mistakes happen, but repeated errors, poor communication, and a lack of attention to customers are unacceptable. Management needs to hire and properly train competent staff who can accurately process orders and provide the level of service customers expect. Until then, don't be surprised if your order is wrong or you're left waiting far longer than necessary. read more

Definitely the best bagels in the area. We stop here often, always fresh, always great service. Highly recommend the marble rye with nova, cream cheese, red onion and capers. "Winner!" read more

The Bagel Box - Bagels Near Me - West Orange, New Jersey

Stopped by Bagel Box and was genuinely impressed. I had a blt sandwich and it hit all the right notes. The bacon was crisp, the sandwich overall was awesome. You can tell they care about quality and doing it right. The place itself is cozy and inviting, with a relaxed neighborhood feel. The service was great friendly, fast, and attentive. Definitely recommend if you're in the area and craving a solid breakfast sandwich done right. I'll be back! read more

The Bagel Box - BLT Sandwich - Bagels Near Me - West Orange, New Jersey

I called in the order and the woman taking my order was rude as hell. Attitude, sarcastic. Front line staff should have a certain disposition, especially when handling the phones. I most likely won't be back. read more

It's a small bagel joint in a tight parking lot but don't let that discourage you from going there. I ordered a salt bagel with scallion cream cheese. Toasted enough to Make it warm but still keeping the chewiness I desired. Really good salt bagel. Scallion cream cheese was good with real scallions cut perfectly. People working here are nice and the prices were good. I'd come here again. read more

The Bagel Box - Salt bagel with scallion cream cheese - Bagels Near Me - West Orange, New Jersey

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This is my go to for bagels. Fresh, delicious and a big variety, something for everyone. Also, recently discovered their lunch salads -- huge and delicious. They grill a massive amount of yummy chicken on the salads featuring chicken, it last me 2 meals! For $14, you can't beat it. And, they have a nice variety of bakery goods, my go to's are individual portions of crumb cake and ruggelah. Coffee is decent as well, you fix it yourself while you wait for your order. And where can you get a delicious nova and bagel sandwich with lettuce tomato and onions for this price (you may, like me, want to ask for them to go light on the cream cheese, otherwise you will get too big a schmear and have to remove it yourself - I have been known to do it with my finger in the car). But it satisfies my need for a nova fix! I don't understand the comments about customer service. This is a small local place that does a brisk business at the times you would expect people to get bagels (mornings, weekends). They are no nonsense and efficient, what's wrong with that? They need to move the line to get you in and out so you can get on with your day. I don't go for socialization or to dilly dally at the counter ruminating over what to order. The parking lot in front is challenging, but that's not their fault. Pro-tip: Park on the side street and walk a couple more steps and you won't have to worry about someone sideswiping you. read more

Really big bagels and they tasted great. Good price for 13 bagels. My daughter liked the rainbow ones. They look great to a kid but taste like a regular bagel. Will move likely be back! read more

The Bagel Box - Rainbow bagel - Bagels Near Me - West Orange, New Jersey

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The bagels are always good. Always fresh. However, the Customer Service is absolutely terrible.

Like the place but woman making sandwich kept touching her nose and eyes with her non glove hand. Not acceptable.

Ordered through Doordash for delivery but they gave me a roll instead of a bagel for my breakfast sandwich, which DoorDash graciously refunded me for. The sandwich itself was decent, nothing extraordinary but enough to do the job. read more

Food and service are always great! The bagel sandwiches are sizable and delicious every single time.

The service here has gone significantly down hill. This used to be the go to spot for bagels I'm not sure what changed the quality so much.

I am surprised to see the low rating, but I see it is due to service. We went to this location very VERY early, maybe around 7:00AM. Service was friendly and quick. The bagels were SO good. We got the lox bagel and sausage and cheese. Bagel to filling ratio was perfecto. Simple and tasty. Notes: none. read more

The Bagel Box - Lox Bagel - Bagels Near Me - West Orange, New Jersey

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Best bagels in West Orange, really nice staff and fast service Lots of spread choices, highly recommend read more

as expensive as food is to be charge for a bag is ridiculous. i go and order a sandwich, chip and bottle of soda to be charged $17.00. i ask for a bag to put my stuff and they tell me 50 cents for a bag. i just spent almost $20 for a basic sandwich that was a basic as you can get ham and cheese on a roll chips $3.00 bottle of soda $3.00 and then you want to charge for the damn bag to put it in!!!! this place is a joke. never again!!!!!!!!!!!!! read more

Disappointing! Ordered toasted bagel- NOT!! Not very friendly and the bagels are nothing special! There are so many other Bagels places which shine! read more

Great spot. Their food is good and the service is good. It's a small location (what bagel shop is not). Depending on the time you go, you can either get quick service or it'll be packed. If I'm getting a bagel I go there for it, but if I'm ordering something that takes longer, I call ahead. Their Cajun Chicken Wrap is the best! read more

The Bagel Box - Cajun Chicken Wrap. Macaroni Salad on the side. - Bagels Near Me - West Orange, New Jersey

The employees are so rude! I placed a phone order and when I came to pick up my order it was wrong, I came back into the store to explain what was wrong and one of the employees was fighting with me! Maybe she felt brave because no other customers were in the store, or maybe she was having a bad day, but it's NEVER okay to fight with your customers. Long story short I got my correct order but I will think twice about coming back here, which is so sad because I've been a customer here for almost 2 decades, but it has gone down hill. Very disappointed. read more

$10.50 for Taylor Ham egg and cheese on a bagel with a Bai drink. With all the great bagel places around. Not worth it.

I can see why the rating for this place is so very low. Today while waiting in line another customer just walks in and walks past all the people waiting and when this brought to the attention the staff they give some lame excuse for the person. The bagels here are FAIR but obviously the SERVICE IS TERRIBLE. Thanks for reminding why I NEVER should or would darken this establishment again. read more

I have my set places in NY that I visit but when working from home I have to go digging around town. So I found this place via good l'Yelp search. The hours are friendly to my work schedule. They open at 5am, I end at 6am. This place can get packed fast. I arrived a bit after 6am and I was the only customer, in literally 2-3 mins about 5-6 other customers piled in. The shop itself is not large and it doesn't take many bodies to fill up the place. No seating, so if you expect to sit and people watch, think again. It's located in a mini strip area, parking was plenty since I got there at the crack of dawn but I am sure the spots fill up fast at peak time. The bagel shop has quick turn around so it seems parked patrons will be in and out rather fast. Food- 1) Cinnamon Bagel toasted with Butter- I should have mentioned to go light on the butter. It was way too much butter, it leaked out of the bag onto my car seat. No Bueno. I had to use tissue paper to absorb up the butter. Hard to enjoy without thinking of how much butter I was sadly ingesting. My poor arteries. Bagel shops slap on too thick a serving of butter...not really sure why. It doesn't add more oomph to the bagel. There is a plateau in terms of butter usage. After a certain amount of butter, you aren't really add anything more in terms of taste. 2) Plain mini bagel with Lox- I actually ate this the next day. The bagel itself but okay. I wasn't a fan of the Lox spread. I wasn't terribly impressed with what I ate. But I may consider giving it another chance with the buttered bagel but next time asking for 75% less butter. read more

We stayed at a hotel near by and walked over for breakfast wraps each morning. Food was very good, friendly staff, and speedy service.

I asked the girl servicing me for soft bagels (I only ordered 3) since my wife does not like crispy bagels. I got home and they were hard as in 'day old bagels'. Do not recommend going here. Yes I owned a deli so I know 'old' bagels. Just went here out of convenience but now remember the reason I stopped going to Bagel Box several years ago. At 9am, the bagels should be fresh... read more

Giving them ok marks based on the quality of the bagel. Unfortunately it seems a bit disorganized with. Lots of stuff laying around on the corner. I have no idea if I was overcharged or not. Yes, I was happy with my food but frustrated with the complete lack of cleanliness. They need to remove all the unnecessary clutter and get a better order system. Not really the fault of the employees. I blame the management. read more

Large selection of breakfast and lunch sandwiches. Good quality products, generous portions, and great service. Don't know if it is organic, but that would be a plus. It would also be great if foam takeout containers could be replaced with something more ecofriendly. read more

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Good bagels. Fast service. Kind of tight inside esp in the morning or when hs kids go there for lunch. Parking lot kind of sucks too

Totally agree with Yola. The bagel is tasty that is why I always go here since its on my way to work. But the workers are the worst. I was just there today. They gave me the wrong order so I went back in but the woman insisted that its just the same as what i prefer. So I walked out and left the wrong bagel and I just dont want to get a new one. Please, if you can improve your customer service for your loyal customers and to get new customers too. Also I forgot, they even are talking spanish about something that I said. I was surprised that the price changed from what I usually pay. Then realized that its because they gave me the wrong item. read more

Is there any way to rate a business a 0. Called to place an order and was told give me a minute. Six minutes later when i walked in to the store, they still hadn't picked up the phone. When i asked why, the 6 people just looked at me and a guy said we're busy. With that attitude and sense of running a business they won't be for long as they have no concept of customer service. Go to Bagelwich in Verona. Better bagels and sanwiches and they provide a million times better service. read more

trying to find my new local bagel place so popped in here. just got 2 everything bagels and 1/4lb of scallion bacon cream cheese. the only other place i know that offers scallion bacon cream cheese is 'brooklyn bagel' in the city, so this was immediate points in my book. the bagels had decent fluff and outside crust. price was right, didn't walk out of there feeling like i got robbed. read more

Bagels? yes - they're good. I'd say the rest of the food is very very tasty... HOWEVER - THESE people DO NOT DELIVER !!!! And if they say they do - DON'T BELIEVE THEM ONE BIT!! I asked in person for a delivery to Roseland and was told yes, after picking up a $13 order one morning and a menu. Then for the next 6 attempts, my fellow co-workers kept getting the run around and headaches whenever they called the business to order their lunches - either there was one complaint or another. Mind you, we're less than 12 minutes away from this place... First it was they didn't deliver on weekends; then it was yes we do and you have to tell us what business you're from; then it's we don't deliver at all. You'd think a business owner would want to actually be successful and get people to come get your food or want someone to order and have many people wanting your sandwiches, but You don't want to improve your customer service skills at all and you treat your customers like the dirt on the floor of your bagel shop. I'll go to the 4 other bagel shops in the area; Lord knows their prices are better and I won't get attitude from them when it comes to getting food! read more

Excellent bagels! Good assortment of bagels fresh out of the oven! My Sunday morning go to.

The food is good, but this is the WORST customer service I have received. The lady that helped me was super rude, and had the attitude the whole time taking the order. I'll go for a bagel elsewhere rather than go through that again. Please go else where than get the experience most people here received. read more

Bagel (5/5), Service (0/5). Incredibly disappointed, but optimistic that this review will gain some insight and hopefully improve the service and hospitality. Bagel Box bagels are always perfect to bite into in the morning. I'm an all around bagel type person. I can have any bagel: Taylor Ham egg and cheese, jalapeño bagel with lox and cream cheese, or even a traditional plain bagel with cream cheese. Yesterday morning really got under my skin and I have a pretty high threshold for impatience. I decided this review mainly about SERVICE was necessary with the hopes that things will improve and Bagel Box will remain standing for years to come. I called Bagel Box to place my order with a woman around 9:00 to pick up. I knew it wasn't an elaborate order, a Blueberry Bagel with Cream Cheese, but I needed it ready to grab and go to make an appointment. Plus, it was a little after rush hour so I wasn't sure how busy it would be and I could risk being late. She said "No problem," and gave me my order number. I walk in about 10 minutes later. No line, place is empty, except for 5 employees standing by the register socializing and 1 woman counting money. It takes 1 employee 15 seconds (no exaggeration, it was an awkward lull for me, just waiting for them to pause their casual conversation) to greet me. I told them my order number and they couldn't find it. After 10 minutes of placing my order, 15 seconds of them conversing, and 2 minutes to find my not missing, but incomplete order, it wasn't made yet. The woman counting the money said, in Spanish, that it's JUST a blueberry cream cheese, which I thought was terribly rude to say it in a different language as if to hide from me, the customer, who actually understands Spanish Yes, it doesn't take long to put cream cheese on a bagel, but what if they were busy when I got there and it still wasn't ready? One employee apologize and said something happened. I voiced my concerns to that employee because clearly it wasn't his fault because I spoke to 1 woman, the same woman who was counting money and as I got vocal, she moved away from the front yesterday to the side to continue counting. It's the principle. I hope this review finds them well and changes their attitude on how they treat their customers. read more

Figured I'd give this place another try but what a waste of carbs.. bagels were thick, tough and honestly felt stale.. An added 10 min drive but Bagel Nosh in Livingston 10x better read more

The bagels are awesome. But be smart and call ahead to avoid the wait. Most of the folks complain about the service. But come on, it's a bagel place this ain't 5 star dining. If I'm spending 10 bucks on a sandwich or bagel I consider service great if the get my order right and remember napkins. This place is as good as any bagel shop in NY with out having to pay the toll and worry about parking read more

I'm a big fan of New Jersey bagels, and make a point of stocking up every time we visit my boyfriend's family. The Bagel Box was better than any bagel I can get in the DMV, but was not the out-of-this-world-knock-your-socks-off-religious-experience as I've had elsewhere in Jersey. I probably won't be back, just because I don't live in NJ and can go to my stead love Sam's when I'm there, but if you're in a pinch the line moves quickly and the bagels were NOT over-toasted and my breakfast sandwich was perfectly acceptable. read more

The Bagel Box - A great menu! - Bagels Near Me - West Orange, New Jersey

I don't know how many times they've changed management since this used to be the go to spot back when I was in HS but they need to do better. The everything bagel is more like a salt bagel now, idk where the poppy seeds went but that's not why I gave 2 stars. I picked up one of their huge cookies that are Saran wrapped & there was a fruit fly INSIDE the Saran Wrap still walking around. I thought it was outside the wrap so I tried swatting it away but it wasn't flying so I picked up the cookie to really look at it and realized it was inside. I gave it to the woman giving her the heads up that there's a fly in there. She apologized and then handed it to some guy who I'm assuming is the manager and he just tosses it in the garbage without giving it a look or second though; tf? You don't care that you're dirty? Ok. read more

I used to come very often here during high school. I'm very disappointed in the decrease in quality of the bagel sandwiches after 14 years. This time, I made an order ahead, over the phone, since I knew it's always busy. Once I got there 15 minutes later, they didn't have my order ready. In fact, they did not even get it started and the manager didn't know that I had called and made an order. I ended up getting my order 10 minutes later. Once I opened up my order at home, I found that the sausage, egg white and cheese was weak! I had to put a picture of it because it's ridiculous. The sausage was thin, there was probably one slice of Swiss cheese, and not enough egg white. The only reason why I gave it 2 stars is because the bagel itself was great and they actually made the food. read more

The Bagel Box - Sausage, egg white, cheese on a wheat bagel - Bagels Near Me - West Orange, New Jersey

Gave me the wrong order! Didn't toast anything that I asked for and missed a whole bakers dozen. The food is good and ok but the service is definitely slacking sometimes in the morning. read more