I've used this garage in the past. They do great work. They have at least one other location, so…read morethey have a large inventory of tires. I had a concern on my tire. I purchased the tire at Brooks Huff, but I did not opt for the warranty. They took a look at my concern, they honored my request to explore if the screw was not deeper than the tread. They got it out, shared the good news and got me back on the road, no charge.

Just took a car here for pre-purchase inspection. They were so thorough, caught stuff the CPO…read moreinspection missed, and were willing to show me what was going on and talk me thru it, and also talk about options and ways forward. They treated me with respect and kindness. I'm so thankful for them and will definitely be coming back!

This place is amazing, I will never take my car anywhere else. They are honest, quick and reliable!read more

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

a dependable auto repair shop that consistently delivers quality bodywork and mechanical service…read more the mechanics and staff are professional, honest, and dedicated to getting your vehicle restored safely and efficiently. great experience overall

I got my car fixed here from a minor accident. The front desk staff are ok and not that friendly…read morebut all the maintenance workers I interacted with who worked on my car were great. They were super helpful and seemed quite honest about my car issues and costs. The front of my car looked brand new when I got it back. Would definitely come here again for the great work done here.

My daughters car broke down on the way home from work. After searching for local auto shops and…read morereading plenty of reviews, I decided to have the car towed to Leo's Auto. I'm glad I did! Not only did they explain thoroughly the issue the car was having, they kept me updated and was able to provide quick repair. We now have a local auto shop while she's in the area for college and I'm so grateful. Thanks Leo's Auto for the friendly customer service and getting her back on the road!

The worst experience I've ever had with an auto repair shop! While the 2 women were pleasant Jon…read morewas having a very bad day and apparently that was due to his ex-wife, the government, me and I believe Progressive. Those were all the people that he was loudly discussing while I was in there. Here was my experience 1. 7:39 my son called and asked would we be able to have the car diagnosed today (check engine light). He said he spoke to Jon who said yes. 2. I arrived at 10:37 to leave my car and I asked the woman at the counter would it be ready by 2:30. She very confidently said yes they could complete the diagnostic but probably not the repair. 3. At 3:08 I called because I had not heard anything and was told he was looking at it now and would call soon. 4. At 4:07 I could no longer wait so I went in. I was told he was "working on it" and asked if I needed the car today. I said yes I need it now. After a few minutes I realized no one was moving so I asked what was happening. Jon said he's working on it. I said I can bring it back but I have to go. He jumped up and said he would bring the car out of the garage. This is where it gets interesting! He brings my car out and they say I have to pay their diagnostic fee. I said not without the diagnostics! Seems reasonable right? So I ask what's the issue with my car. They don't know yet. Jon then says I hate people that don't want to pay. I say I'm more than willing to pay if I know the issue. He then hands me my keys and tells me to never come back. Well that won't be a problem. If you're able to avoid Jon this might be a good spot. I will never know and recommend avoiding them!

Best mechanic I could ever pick! Another mechanic was saying it takes 4g to fix my car. Mickeys…read moreisolated the problem and told me like it was. I asked if my car was even worth saving and they admit it was in good shape for a 13. They explained what was needed and what I order, so that was I can do it piece by peace. It was less than $4g. My toltale was like half that amount. Thank you for being true to your word. I normally go to the Cockeysville location.

Very happy with the work, and completely agree with the previous reviews. Doug is very courteous…read moreand trustworthy. He let me know exactly what was needed for the repair. Price was really good, repair was excellent and fast. It was a pleasure working with Doug and Mickeys Car ER!

WOULD. NOT. RECOMMEND! save your sanity, save your money, stick with a dealership or reputable…read moremechanic/garage.

I showed up with an emergency spare tire mounted and my flat tire in my trunk and the hope that I…read morewould be treated fairly since I was from out of town and unfamiliar with this local branch of NTB. I was treated very well. My flat was diagnosed as an easy to repair puncture which was quickly fixed and remounted for a very fair price. Everyone there was friendly and very helpful.

Made a reservation online after they closed, got in at 9:30 the next morning to look at a leaking…read moretire. I was in and out in ten minutes and even though I had signed and agreed to the $30 tire repair fee (which IMO is perfectly reasonable), he didn't charge me! Nice guy, great service. Definitely would recommend.

Steve was amazing. I walked in to have them look at my muffler, they were friendly , professional…read moreand quick. Steve listen to my issue, and explained all the variables . I will definitely return to this location for future work.

Great service at a fair price. Rob provided me up front pricing to get brakes replaced. After I…read moredropped my car off, I caused some delays that required rescheduling the work, twice. I never got hassled, never got rushed. Work was done well, and when I picked up my car, batteries were dead from a battery that needed to be replaced. They had the car jump started ready to pickup prior to arrival. Top notch, I'll come back for future work.

I really like this location. The staff are friendly, the service is impeccable and they don't give…read moreyou the run-around. They're personable and they keep it . Whenever I'm in need of an oil change, I almost always come to this location. I appreciate their hard-work!