A totally positive experience. Chris was the contact, who exhibited great flexibility in meeting my…read morechanging schedule. While the work was pretty simple, a CVT transmission drain and fill, he happily agreed to substitute OEM fluid for the aftermarket product. Tyre's performed the work under budget, and checked my front brake pads at my request. I couldn't be happier, and will return. A model automotive service business.

Really friendly, as a millennial I really appreciate that they thoroughly inspect and take photos,…read morewhich you get in an online packet to go over. It's great to see what is actually wrong and what they suggest. We decided against doing too much service because the car was going to be replaced soon, but appreciated their inspection and had a few minor things fixed.

WOULD. NOT. RECOMMEND! save your sanity, save your money, stick with a dealership or reputable…read moremechanic/garage.

I showed up with an emergency spare tire mounted and my flat tire in my trunk and the hope that I…read morewould be treated fairly since I was from out of town and unfamiliar with this local branch of NTB. I was treated very well. My flat was diagnosed as an easy to repair puncture which was quickly fixed and remounted for a very fair price. Everyone there was friendly and very helpful.

Front of house crew seriously could not be any nicer. Nothing but smiles and good energy…read more Made appointment for three new tires, And they said they could have them there in 45 minutes (three hours later) they came in. One of the guys told me the previous mechanic "cross threaded the lug nuts and to replace them is $360" which is unfortunate but I also heard them tell two other people the same thing during my wait which I found sort of suspicious. It took them 30 minutes from the time they told me they needed to be replaced to the car being done and that labor fee was $254...... Without this absurd labor fee for a less then 30 minute job my review would be much higher. I usually take my car to No Limit but since it was my moms car I thought they'd be fine, and they were very nice but I wish I woulda went to no limit and saved time and money. Again incredible front desk staff though

Came here after a suggestion from my husband to get my rear driver side tire looked at. I was…read moregreeted immediately as I entered. I informed the attendant I was concerned about the rear driver side tire after hitting a curb. Me and the attendant walked out and looked at the tire. They were able to find a tire for my car as well as squeeze me during the mid-afternoon rush. I was told it could take about 2 hours and informed that I could utilize the coffee/tea machine, cookies,TV, and lounge area to wait. The wait was less than 2 hours but I was pleased that the service was quick and easy.

Andrew assisted me and was GREAT, especially with communication. My air conditioning wasn't…read morebroke. However, it was a bit slow in cooling off the car, not anymore! I will be back for other maintenance work!! Price was good, the coupon helped!

My daughter's car cut off on her a couple of days ago. She decided to take her car to Pep Boys to…read moreget it checked out. The person who waited on her told her to drop her car off the next day, put the keys in the dropbox snd when the store opens at 9 am someone would look at it. The next day that's exactly what she did and went to church, had some lunch and decided to call to see what the problem was since she didn't hear from them. The guy that answered the phone told het he never checked the car because he thought she was a customer who had just walked out of the store around the time she dropped it off. That makes absolutely no sense. He called her back and told her it was her alternator, $700. And she needed one of her tires fixed. He didn't take time to check her warranty and charged her for the tire repair. She had to ask him to check her warranty. He was totally nonchalant about it. We decided to go to another repair shop. It wasn't the alternator, it was the battery!!! Unbelievable

This place is terrible and so is Kevin Maddox. I went to Mr. Tires May 8,2026 for two front tires…read moreand front brakes. June 9, 2026 I took the vehicle through MD inspection and it failed due to the front two tires. I called and spoke with Mr. Maddox "MOD" in charge. Who was also their the day the tires was replaced. Maddox said that it was nothing that could be done. But also stated that I did not have (Road Hazard Coverage). Sir I have only had the tires for 35 days, nor have I even driven 1,000 miles on the tires. I Do Not Recommend this Franchise.

Serious Safety Negligence - No Accountability…read more I took my car to Mr. Tire for brake service (the brakes are fine now, fortunately). During a routine six-month inspection at another shop, they discovered that a can of highly flammable brake cleaner had been left under my car, directly on top of the exhaust system. I was told that had it exploded (which it easily could have), I might not be here to write this review. I called Mr. Tire immediately, gave my name and number, and reported the issue. No one ever responded. No apology, no concern, no acknowledgment. This level of negligence is unacceptable. It's one thing to make a mistake, but quite another to ignore a customer who was nearly harmed by it. I will not be returning, and I urge others to take serious caution before trusting this location with your vehicle or your safety.

Great service at a fair price. Rob provided me up front pricing to get brakes replaced. After I…read moredropped my car off, I caused some delays that required rescheduling the work, twice. I never got hassled, never got rushed. Work was done well, and when I picked up my car, batteries were dead from a battery that needed to be replaced. They had the car jump started ready to pickup prior to arrival. Top notch, I'll come back for future work.

I really like this location. The staff are friendly, the service is impeccable and they don't give…read moreyou the run-around. They're personable and they keep it . Whenever I'm in need of an oil change, I almost always come to this location. I appreciate their hard-work!

1 am extremely disappointed with the service provided at Midas in Owings Mills…read more On multiple occasions, I sent female family members there for something simple: a tire plug. In both instances, the technician claimed there were five to seven nails in the tires. While road hazards do happen, that number raises serious concerns. It feels highly improbable and, frankly, suspicious. Side note:if the nail or scre is in the middle of the tread you're good for a plug! Don't let snake oil salesman tell you need new tires. Witness the tire removal and test process. Don't trust their practices. The end result? Nearly $800 for two tires and an alignment, justified with statements like, "It's standard to do it, miss." That explanation came across as dismissive and condescending. It is difficult not to feel that women are being upsold or pressured into unnecessary services at this location. To make matters worse, one of my family members was sent away during a snowstorm with the remaining two tires underinflated. She then had to stop at Royal Farms down the street and pay to inflate them herself. That is unarcentable and uinsafe. My concern is simple: customers -- particularly women -- should not feel taken advantage of or pressured into expensive repairs without clear, transparent justification. If you choose to go here, I strongly recommend closely observing the work being done and asking detailed questions before approving additional services. This experience has left a very bad impression. Professionalism, transparency, and customer safety should never be optional. -V(for the wommen in America review) P.s. I'm a guy writing this at the request of my female friends saying I shouldn't! I have been exposed to the inner workings of the automotive industry for 32 years and men specifically are taking advantage of women! My family members is where I draw the line. I'm calling you out and hope women listen to this and make more selective decisions! If you need assistance, reach out to us and we can help you avoid this!

I have been looking for new tires for weeks. I remember I had a flat tire years ago and my car was…read moretowed to Hillen Tire and Auto Service . I figured I would given them a call. From the call to the service.... (In one day)!, they were professional, courteous, and helpful. Their customer service is exceptional. Never tried to upsell me anything . I works recommended 100%.

This place is amazing, I will never take my car anywhere else. They are honest, quick and reliable!read more

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.