Title: First and Last Time - Dishonest and Rude
I took my truck to Elation Auto for catalytic converters, and the experience was absolutely terrible. During the repair, they broke my O2 sensor and initially tried to blame me for the damage. They even lied, claiming it was an "internal failure" to get me to pay for the repair.
When I spoke with Victor, the owner, he admitted the truth: the O2 sensor was stuck in the old catalytic converter, and the mechanic had to bang on it to remove it - which caused the damage. Victor even sent me a picture of the old catalytic converter showing why the O2 sensor was damaged during removal.
Despite this, Edgar, the front desk staff I was in contact with, continued to argue with me, speak condescendingly, and try to convince me it was my fault, clearly attempting to avoid accountability. His rude and dismissive behavior, combined with the company's repeated lies, showed a complete lack of ethics, professionalism, and customer care.
The job was supposed to take 2 days, but my truck was held for 9 days, costing over $3,000, and the repair was never fully completed. My truck is still sluggish, accelerates slowly, burns gas excessively, rides erratically, and the catalytic converters are still leaking.
When I brought my truck back, they could not identify or fix the ongoing issues, and they tried to convince me that leaks were "normal", which was false. I confirmed with a specialist from an Infiniti dealer, AutoZone, and Amoco that the leaks were not normal.
Communication has been horrible. Calls, texts, and emails were ignored, and the company did not honor their 12-month/12,000-mile warranty. They have refused to refund me or properly repair my truck.
Overall: ElationAuto is dishonest, rude, condescending, and unprofessional. They avoid accountability, lie to customers, and fail to provide competent service. I do not recommend this company under any circumstances. read more
