best auto shop in baltimore city! they are honest, compassionate, and caring! it's not about a…read moredollar with them. they treated my 2000 buick like a bentley! unfortunately, my car couldn't be saved but, they could've clean me out! the didnt! they told me the truth! gave me time to process, he the best tony thank you! he deserves a million stars!!

Tony & Steve are the most reliable and honest mechanics I've ever dealt with. They're always spot…read moreon with diagnostics, fairly priced and do great work. I'm thrilled to send friends and coworkers there knowing they'll get the same great service as I do. Having T & S as my mechanics actually makes me sleep better at night, no joke. Great shop.

Mr. Angelo responded and arrived quickly. He helped me out of a very difficult tow situation most…read morewould have not been able to do during the aftermath of the terrible snow and ice storm. I am confident in his professionalism and driving skills! Highly recommend. Thanks again, much appreciated.

Angelo came right away! Stuck on a bridge on 95 with lots of traffic around, Angelo got us safely…read moreinto his truck and on our way. He communicated consistently, letting us know exactly when he'd be there. He's a colorful, happy guy who will keep you laughing in the midst of a difficult situation.

I've been going to Mr. Louis since my previous mechanic whom owned and worked at that same location…read moreretired on me. I popped in there one morning to get an oil change from Mr. Sanders and Mr. Louis greeted me, to my surprise. I was definitely upset, because I've been going to Mr. Sanders, (and only Mr. Sanders) for almost 20 years and developed a good rapport and trust. I was very reluctant to deal with Mr. Louis, as to the fact that I did not know him, or trust him, so I did, given that I trusted Mr. Sanders to relinquish his establish to another mechanic, whom I figured should be just as good and trustworthy as he. It took awhile for me to trust the new owners, but, I did eventually, and have nothing but the same good things to say. Mr. Louis has integrity, professionalism and honor. He is not out to get over on you and has proved that to me. I've always had those types of issues with mechanics, until I was referred to Mr. Sanders, now Mr. Louis. I always ask him, Is there anything that I need to pay attention to, concerning my vehicle, and it was always No, until the one time, it was Yes, and that Yes, advised me that I needed struts. I got the struts done shortly after, because I trusted Mr. Louis word and recommendation. It was a rocky start for me in the beginning, and he understood. Mr. Sanders could not have sold his business to a better Mechanic/Individual, which means that, I could not have found anyone better to be my new vehicle mechanic. All Smiles!!! My New Mechanic Louis :-)

I have been dealing with these guys for a long time. They do great work and in a timely fashion…read more they also work with you and try their best to give you the best deal. I wont let anybody else work on my car!

Brought my car in to have a downpipe installed and to address an issue with my exhaust, and I…read morecouldn't be happier with the experience. First off, I had to reschedule my appointment last minute and they were more than willing to squeeze me in before the holidays. When I arrived, I met Siwan, who immediately seemed very knowledgeable and experienced. This gave me a lot of confidence knowing my car was in good hands. Siwan's incredible work ethic and dedication to his craft really impressed me. Despite temperatures well over 100 degrees during an extreme heat warning, he worked tirelessly and was very communicative on the progress of the installation. He was very transparent about any precautionary measures that should be taken before calling the job complete and made sure I was completely happy with the car before sending me home. To make sure I had my car back for the holiday weekend, Siwan worked late and even came in on his day off (Independence Day) to finish the job. That level of customer service is incredibly rare and truly demonstrates how much he cares about his customers and quality of his work. If you're looking for a shop that combines technical expertise, honesty, outstanding communication, and genuine dedication to customer satisfaction, I can't recommend Prime Care Auto enough. I'll be returning shortly to mount some new wheels on the car! Thanks Siwan and team, you've earned a customer for life!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

I had a great experience here. Mr. Sandeep worked on my car and got it done at a quick and…read moreefficient manner, I would recommend him to anyone looking for help.

I would not recommend this auto shop to anyone…read more My vehicle was here for over 3 months (since December 18, 2025) for front-end/radiator damage and a no-start issue. From the beginning, I was told over and over that my car would be ready "tomorrow," but that day never came. Every time I called, I got a different excuse and no real answers. What's even worse is that they later admitted my car had been pushed around the shop the entire time it was there. The vehicle never cranked once while in their possession, which means they never had it in a condition to properly diagnose anything. Despite that, they still claimed they tested it and told me I needed a new engine, which makes absolutely no sense. Instead of being honest that they could not get the car started or properly diagnose it, they kept my vehicle for months, gave me the runaround, and then tried to push a costly engine replacement. When I had my own mechanic inspect the car, I discovered ignition coils were missing and connectors were unplugged -- the car was not even fully reassembled. A vehicle in that condition cannot be accurately diagnosed, and it explains why they were unable to start it in the first place. After removing my vehicle, they admitted they did not have the missing parts that were originally on my car. That is completely unacceptable. I also paid $3,500 out-of-pocket, and my car was still not running. Meanwhile, they had no problem quickly taking and completing the insurance-paid portion of the work, but failed to address the main issue. To make matters worse, my vehicle was ransacked while in their possession, and personal items including credit cards were used without authorization. This raises serious concerns about how they secure customers' vehicles. At the end of the day, this is an auto body shop, not a mechanical repair shop, and it shows. If they can't even properly get a car started to diagnose it and instead push it around for months you definitely should not trust them with major repairs like an engine. Go else where they don't know what they are doing and will take your money SCAM SCAM SCAM!!!! A lot of the reviews on google are fake and they make sure to do right the first time get a review and do you dirty next. They need to be exposed and shit down.. a bunch of drug addicts!!!!!!I said what I said

I can't say enough good things about Tito's Auto Care. From the very beginning, everyone treated me…read morewith kindness, patience, and respect during what has been a very stressful experience with my car. They took the time to explain everything, answered all of my questions, and never made me feel rushed or like I was a burden. Even when my car continued having issues, they stayed committed to helping me through the process. Their honesty, professionalism, and genuine care meant so much to me. It's hard to find a shop that truly cares about their customers the way they do. If you're looking for an auto repair shop that treats you like family and stands behind their work, I highly recommend Tito's Auto Care. Thank you all for your hard work, your patience, and for showing so much compassion. I truly appreciate everything you've done for me!

I'm pretty rough with my car, so I did a lot of research to find a proper affordable mechanic and…read morerefuse to go anywhere else. At Tito's you can drop your car off and they can shuttle you anywhere you need to be (within a 10min radius). I usually get dropped off across the road to get lunch. I've been here a few times and I've always been happy with their work. They replace and cut keys if you need more copies, do both standard and drum breaks, and more. Truly full service. And they're honest about the cost of labor and replacement pieces. The waiting room is kinda rough and cold so you can ask to sit in the office with the lot puppy they found and adopted this year. She's so well behaved. While I was waiting I got to talk with one of the co-owners and they're super friendly, you'll find good conversation with most of the folks here. They check in as they work on your car if they find any additional issues.

I had taken my car to Firestone first and those guys wanted to charge me $1400 to replace my…read moreradiator with hoses, engine sensor, thermostat. I have out of state plates and I'm female so I must've looked like an easy target. I got a recommendation for someone living in my building to go to JoeVic. I did business with Dare at JoeVic. He got my car done in a couple hours replaced the radiator, with labor and coolant it was $390. Thank you JoeVic for saving me $1000! Fast, honest, good customer service!!

The Sang brothers are my go to mechanics. They've been taking care of my vehicles over a course of…read more5 years and counting, always within reasonable price and honestly. Glad to have you gentlemen.

I'm so disappointed in our experience with trying to get work done here. I called on Saturday at…read morearound 12pm, asking if my boyfriend could get his car towed to the shop that day for engine and cylinder misfires. Whoever answered the phone (I'm assuming Sang) said no, there was no one at the shop that day (even though the hours say that the shop is open until 4pm on Saturdays) and to bring the car on Monday so that someone would be there to accept the keys. Made sense, so we made towing arrangements for first thing Monday morning. Monday morning comes (today), we get the car towed to the shop, and we get a call from the tow guy, saying that the shop is not accepting the car. The shop owner (presumably) gets on the phone saying no one called about the car, and when my boyfriend informs him that yes, we did call on Saturday about the SUV with engine and cylinder misfires, the shop owner says "Oh, well your tags are expired and I have 4 other cars here so I can't take your car." So my boyfriend has to pay out of pocket to get the car towed back to our home, meanwhile I'm checking the MVA website because I know there is absolutely no way the tags are expired. Of course, I confirm that the tags are completely valid. Once the tow guy comes back with the car, he confirms that, visually, the tags don't even look expired, and he suspected that the shop owner just didn't want to work on the car. I understand having limited time and space as a small shop owner. I understand forgetting about a 3 minute call that happened 2 days ago. What is not okay to me is lying about the reason why you refuse service. I recognize that my boyfriend and I could have called this morning to confirm and remind the shop owner about our call on Saturday, but it was not our first instinct to doubt the word of the shop owner who had explicitly told us to bring the car in on Monday. I think it is fair to assume that whoever took our call on Saturday would have made a note about expecting our car on Monday morning. At the very, very, very least, we could have been told the truth and offered an apology, "I'm sorry about forgetting about your call, but I do not have the time or space to take your car at the moment." I hate to be the first person to leave a negative review for a small business, but the situation that occurred this morning was extremely frustrating and stressful. Why lie about the tags being expired? Why even offer to have us bring the car in on Monday if you were already working on 4 other cars? I wish we could have been told the truth from the beginning so that we didn't have to go through this stress and financial loss (from the towing) for nothing. A huge part of the disappointment I feel is that I'm sure Sang would have done great work and charged reasonably based off of previous reviews, but we'll never know for sure now because of this off-putting experience.