Zero stars if I could…read more On Saturday, we brought a federal government fleet vehicle to this Jiffy Lube location on York Road for a routine oil change. The service receipt listed Kai and Darryl B as the technicians. Monday morning, while turning onto FDA Boulevard en route to Silver Spring ( nearly an hour away), the vehicle experienced a critical failure. Multiple warning lights illuminated simultaneously, and the engine began to smoke. Upon inspection, the vehicle was found to be completely out of oil. This created an immediate safety hazard and left us stranded roadside. We were forced to coordinate alternate transportation via another fleet vehicle to reach our destination, and ultimately had to obtain a loaner vehicle due to the condition of the van. This incident reflects a serious failure in basic service execution and raises significant concerns regarding whether the oil change was properly completed at all. The level of negligence involved placed occupants at risk and could have resulted in severe engine damage. This experience demonstrates a complete lack of quality control and regard for customer safety. I strongly caution others against trusting this location with their vehicle. This matter is being documented and may be escalated further due to the potential liability and safety implications involved.

Really can't complain about a business that does exactly what I am asking them to do without trying…read moreto sell me more. This is what I get when I bring my vehicles to Jiffy Lube for oil changes. Jiffy Lube doesn't require an appointment. A lot of the time I base my visits on driving by and seeing there isn't a line. Usually I am in and out in less than 30 minutes. Jiffy Lube changes my oil, lets me know what else they may have noticed during the change but don't really try to sell me things I wasn't planning on when I came in. This is a far cry from other quick oil change places I've visited in the past. Price wise, Jiffy Lube seems comparable to other businesses in the area that specialize in fast oil changes. I will continue to visit this place for my oil change needs until they give me a reason not to.

Always willing to help. Very efficient shop with friendly staff. They handled my recent flat tire…read morereplacement promptly. Truly a professional operation. After many years of dealing with Brooks Huff, I have never had a bad experience.

Just took a car here for pre-purchase inspection. They were so thorough, caught stuff the CPO…read moreinspection missed, and were willing to show me what was going on and talk me thru it, and also talk about options and ways forward. They treated me with respect and kindness. I'm so thankful for them and will definitely be coming back!

Hollenshades is an honest auto service. I recommend them highly. They only fix what needs to be…read morefixed.

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

Staff was great and friendly. Offered to pick me up and drop me off while they worked on my car…read more Dan Fassio was quick to respond with good information. He is a treasure if you're having insurance issues. Stop by and meet Dennis.

Super shady shop!!! I bought a car from a guy who gave me complete maintenance records of all the…read morerepairs Leading Edge did for him. There were all sorts of scams and unnecessary repairs including: 1. Leading Edge replaced the front brakes at 119k miles and then again at 130k miles. Brakes again after 11k!! Front brakes should last at least 40k miles, usually more like 60-70k. 2. Leading Edge replaced the lower control arms at 116k and again at 146k. Control arm bushings last at least 100k miles. If you need control arms again at 30k, either the parts were junk or the alignment wasn't done right. 3. Leading Edge charged labor to replace both the serpentine belt and the alternator. You have to remove the belt to remove the alternator, so an honest shop wouldn't charge for the belt when doing the alternator. To charge full price for both is outrageous. 4. Leading Edge charged $250 to replace the radiator and $174 to replace the radiator hoses. You have to remove the hoses to replace the radiator. Here again, it's a rip off to charge labor for both. 5. Leading Edge charged $475 labor (just labor!!) to install tires, clean the beads, and replace one TPMS. $60-120 is typical at most shops for all this work, especially if you are buying tires from them. $475 for tire installation is probably the most outrageous repair scam I've ever seen.

My daughters car broke down on the way home from work. After searching for local auto shops and…read morereading plenty of reviews, I decided to have the car towed to Leo's Auto. I'm glad I did! Not only did they explain thoroughly the issue the car was having, they kept me updated and was able to provide quick repair. We now have a local auto shop while she's in the area for college and I'm so grateful. Thanks Leo's Auto for the friendly customer service and getting her back on the road!

The worst experience I've ever had with an auto repair shop! While the 2 women were pleasant Jon…read morewas having a very bad day and apparently that was due to his ex-wife, the government, me and I believe Progressive. Those were all the people that he was loudly discussing while I was in there. Here was my experience 1. 7:39 my son called and asked would we be able to have the car diagnosed today (check engine light). He said he spoke to Jon who said yes. 2. I arrived at 10:37 to leave my car and I asked the woman at the counter would it be ready by 2:30. She very confidently said yes they could complete the diagnostic but probably not the repair. 3. At 3:08 I called because I had not heard anything and was told he was looking at it now and would call soon. 4. At 4:07 I could no longer wait so I went in. I was told he was "working on it" and asked if I needed the car today. I said yes I need it now. After a few minutes I realized no one was moving so I asked what was happening. Jon said he's working on it. I said I can bring it back but I have to go. He jumped up and said he would bring the car out of the garage. This is where it gets interesting! He brings my car out and they say I have to pay their diagnostic fee. I said not without the diagnostics! Seems reasonable right? So I ask what's the issue with my car. They don't know yet. Jon then says I hate people that don't want to pay. I say I'm more than willing to pay if I know the issue. He then hands me my keys and tells me to never come back. Well that won't be a problem. If you're able to avoid Jon this might be a good spot. I will never know and recommend avoiding them!

Best mechanic I could ever pick! Another mechanic was saying it takes 4g to fix my car. Mickeys…read moreisolated the problem and told me like it was. I asked if my car was even worth saving and they admit it was in good shape for a 13. They explained what was needed and what I order, so that was I can do it piece by peace. It was less than $4g. My toltale was like half that amount. Thank you for being true to your word. I normally go to the Cockeysville location.

Very happy with the work, and completely agree with the previous reviews. Doug is very courteous…read moreand trustworthy. He let me know exactly what was needed for the repair. Price was really good, repair was excellent and fast. It was a pleasure working with Doug and Mickeys Car ER!

I ordered tires online and scheduled an appointment for two days later. Tire delivery was slightly…read moredelayed, but staff did confirm delivery by phone before I left home. Kenneth helped me and was transparent about helping me get the best deal on tires given a price match guarantee I saw online. Service took longer than they estimated, but I'd rather have my tires changed correctly than fast. I appreciate that they have WiFi. The one downside is that the waiting area was extremely cold on this winter day. I never took my coat off and overheard two other customers make several comments that they were freezing.

Don't go here. If I could leave zero starts I would, went here last week for a slow leak in tire…read more They told me my tires were dry rotted and I needed to replace all my tires or I would get onto the highway and my tire would pop off. I left and went to the place I originally purchased my tires from and a dealership and they told me my tires are completely fine. They were just trying to sell me tires by lying.

Made a reservation online after they closed, got in at 9:30 the next morning to look at a leaking…read moretire. I was in and out in ten minutes and even though I had signed and agreed to the $30 tire repair fee (which IMO is perfectly reasonable), he didn't charge me! Nice guy, great service. Definitely would recommend.

Steve was amazing. I walked in to have them look at my muffler, they were friendly , professional…read moreand quick. Steve listen to my issue, and explained all the variables . I will definitely return to this location for future work.

My daughter's car cut off on her a couple of days ago. She decided to take her car to Pep Boys to…read moreget it checked out. The person who waited on her told her to drop her car off the next day, put the keys in the dropbox snd when the store opens at 9 am someone would look at it. The next day that's exactly what she did and went to church, had some lunch and decided to call to see what the problem was since she didn't hear from them. The guy that answered the phone told het he never checked the car because he thought she was a customer who had just walked out of the store around the time she dropped it off. That makes absolutely no sense. He called her back and told her it was her alternator, $700. And she needed one of her tires fixed. He didn't take time to check her warranty and charged her for the tire repair. She had to ask him to check her warranty. He was totally nonchalant about it. We decided to go to another repair shop. It wasn't the alternator, it was the battery!!! Unbelievable

Andrew assisted me and was GREAT, especially with communication. My air conditioning wasn't…read morebroke. However, it was a bit slow in cooling off the car, not anymore! I will be back for other maintenance work!! Price was good, the coupon helped!

Brian and staff are wonderful!…read more We had some questions about my BMW failing the inspection and he was super clear with next steps and what the state rules are. This was helpful as we just had a to clean a few things up and the car passed on the next visit. I also appreciated them allowing me to have my tires delivered and they put them on. My wheels didn't see a scratch. This cannot be said for a lot of tire places especially down in the Towson/Lutherville area. We're car people so going somewhere new is always scary but we needed that inspection before we PCS'd (Military move). If we were going to still be living here I would absolutely use them again.

1 am extremely disappointed with the service provided at Midas in Owings Mills…read more On multiple occasions, I sent female family members there for something simple: a tire plug. In both instances, the technician claimed there were five to seven nails in the tires. While road hazards do happen, that number raises serious concerns. It feels highly improbable and, frankly, suspicious. Side note:if the nail or scre is in the middle of the tread you're good for a plug! Don't let snake oil salesman tell you need new tires. Witness the tire removal and test process. Don't trust their practices. The end result? Nearly $800 for two tires and an alignment, justified with statements like, "It's standard to do it, miss." That explanation came across as dismissive and condescending. It is difficult not to feel that women are being upsold or pressured into unnecessary services at this location. To make matters worse, one of my family members was sent away during a snowstorm with the remaining two tires underinflated. She then had to stop at Royal Farms down the street and pay to inflate them herself. That is unarcentable and uinsafe. My concern is simple: customers -- particularly women -- should not feel taken advantage of or pressured into expensive repairs without clear, transparent justification. If you choose to go here, I strongly recommend closely observing the work being done and asking detailed questions before approving additional services. This experience has left a very bad impression. Professionalism, transparency, and customer safety should never be optional. -V(for the wommen in America review) P.s. I'm a guy writing this at the request of my female friends saying I shouldn't! I have been exposed to the inner workings of the automotive industry for 32 years and men specifically are taking advantage of women! My family members is where I draw the line. I'm calling you out and hope women listen to this and make more selective decisions! If you need assistance, reach out to us and we can help you avoid this!