Let me start out this review with a sincere apology to the staff at Not Just Vacs…read more I recently discovered I had my mobile set up to automatically block and delete voicemails from unrecognized numbers (even number I had called from my own phone). I would like to blame the recent OS update, but the fault remains mine - especially since I was under the mistaken impression that they had never tried to reach me about my sewing machine. They called multiple times and left several messages. Now, on to the meat of this review. The staff at Not Just Vacs are highly professional, very experienced, and very knowledgeable about not only every model of sewing machine they service, but also are very good at triaging the symptoms of the unit and determining a cost-effective solution to the issues. In my case, I had inherited my mother's ancient Singer 504 model sewing machine and had tried setting it up for sewing some thick material for a school project. Even with the help of an experienced FACS teacher, we were unable to keep the thread from breaking after a few seconds, so she recommended Not Just Vacs. I brought it in and spoke to one of the gentlemen there who patiently explained why the thread kept breaking, the challenges with sewing thicker material, and why the machine could be difficult to use for that purpose (even when new). After leaving a sensible deposit ($20), the team examined the machine and did a full clean and adjustment of all internals, taking away years (probably decades) of neglect and use (my mother never abused her machine). I highly recommend Not Just Vacs for their providing the best quality and cost-effective service in the Harford County area and hope that they continue to do so for years to come.

Great customer service and very knowledgeable repair people. I always get good, thorough service…read morewhen I come in

Great technician who was friendly and explained what the issue was that caused the problem with our…read morerefrigerator. Repair was done quickly. Would definitely recommend.

Scheduling was easy with a timely appointment. The owner James Charles came to our home and fixed…read morethe problem with our refrigerator within an hour. He had the part on his truck. We love a quick fix for a very important appliance. James was friendly, courteous and efficient. We always look to do business with reputable, reliable family-owned business that get the job done. Definitely worthy of their 5 Star review. Thank you

Thank you very much, the guys you sent to install my microwave were very polite and installed it…read moreperfectly!

Since I have received 2 visits from these people I am entitled to one review for each visit…read more , I am writing a second one. They left a message and I will call them back soon. Well, I was checking online what should include a comprehensive check up of a leak inside a refrigerator (since they charged $180.00 for a service call and over $400.00 to complete the work). This technician only check the air around the refrigerator door (put a door gadget in 15 minutes thinking that that was going to solve the problem, which it did not. He checked the panel inside the freezer which according to him was normal. He tightened some screws at the bottom of the refrigerator. See, he did not move the refrigerator to make tests in the back of the refrigerator. I am sure that there are a lot of cables and stuff in the back of the refrigerator but, no that was not done. Last time the technician told me to push the door of the refrigerator to make sure that it is sealed. I do not have to push anything: that should be resolved without me pushing anything unless the repair is mediocre. What type of repair is that that I have to push to make sure that is properly sealed everytime I open the refrigerator. Let me tell you something; this business should be investigated by a government agency, interviewing past customers specially the ones that have spilled their guts here in YELP. Unfortunately the US government allows these people to charge whatever they want to, The thing that does not have an excuse is taking money from people and been incompetent.

Bobby Alexander, owner of Alexander Pump Service, provided a prompt inspection and detailed…read moreestimate on a well pump replacement. Within a few days the job was expertly and skillfully completed. Bobby is very responsive, takes pride in his business and knows his business. We were very pleased with the quality and value of the job completed. We highly recommend Alexander Pump Service B. DeLorie Goleta CA

I've called these people 3 times, emailed them. No response. I guess my job is too small for…read morethem. Bad customer service. Save yourself time and go elsewhere.

Kyle was great - my Troy Bilt Super Bronco yard tractor had issues with the drive belts. I tried to…read morereplace them myself but it still would not go. He came to the house, saving me on having to pay for pickup and drop-off which was definitely worth it. Kyle fixed it, He is very knowledgeable, made sure everything was all set before he left, and was communicative throughout the repair process via phone and text messages. I'm so happy I contacted him via Yelp and will definitely use him again and have already given his cars for referrals to family and friends. Definitely contact Kyle!

Kyle has been super with frequent communication. When my chainsaw was beyond repair, he didn't try…read moreto replace unnecessary parts and upcharge me, just gave it to me straight. Tuned up and repaired my mower, excellent price. Donated to the Dad's Group I help run at the nearby Elementary School. Kyle's great! Found Kyle on NextDoor; awesome to support a local small business.

The whole team at Jarvis was great, from sales to management to the guys who delivered and…read moreinstalled my new fridge. I have had problems with delivery in the past given the nature of my rowhouse and entrances to the house, but the team at Jarvis handled it expertly. The prices are competitive with big box stores, but the service you get is in a completely different league. I was referred to them by my real estate agent who has been a client of them for years and I can see why. There is no other company I'll need to talk to again. While there was some delay with having the particular unit I wanted in stock, their team communicated this with me clearly and kept me up to date on their efforts to secure it. They were proactive with communicating delivery windows with me, called with reminders, and then again when they were on their way. While everyone says they will do this with deliveries, I have had plenty of surprise visits or people dropping by way out of the planned window, so I appreciate the professionalism shown here. TLDR: Jarvis is great!

Extremely rude service rep. Overheard him talking down to my wife repeatedly. When I could finally…read morepull away from what I was doing I went to the kitchen and he had the exact same tone with me. My wife contacted Jarvis and instead of an apology they said "I guess you won't be needing our services anymore"

Dryer was not working. Repair appt 2 days after my call for service. Timely arrival. Repair…read morecompleted promptly.

I had my refrigerator serviced which required opening the back of the freezer panel in the freezer,…read moreremoving the back access panel to the bottom of the freezer and removing the bottom trim cover at t he front. The serviceman laid down a protective mat before sliding the unit out. He worked quickly and efficiently to repair the freezer displaying expert knowledge of the unit. I was impressed with the array of speciated equipment he brought to the job. Upon completion, he cleaned up completely including the bottom and back areas of the freezer and the floor under the freezer. He was very competent, professional and friendly. The price was very fair. I recommend Parker & Sons without hesitation.

My power washer wouldn't start, so I needed a small engine repair service that could come to my…read morehouse (i.e. mobile service). Emailed Dan on a Tuesday and he was able to drop by the next day. First of all, he was able to fix it in less than 30 mins, probably closer to 20 mins now that I think about it. He was prompt and clear in our communications, timely with his arrival time, and his prices are more than reasonable (should probably raise them, IMO). Lastly, he also wore a mask the whole time he was onsite. I'd definitely hire Dan again and am going to pass his info to my neighbors.