I need to leave a review for this store because they were lifesavers. The winter of 2024 to 2025…read morewasn't what I'd call difficult. We got a little snow, but not much. In addition, I was working from home a lot. I had just purchased a 2021 Ford Explorer, which should handle some snow. The winter came and went without any difficulties. Fast forward to December 2025 and the situation changed dramatically. I was no longer working remotely as much, and so far it's been an old fashioned Minnesota winter, with all the cold and snow that comes with it. On 12/09/2025, we had a pretty decent winter storm roll on through and it was life altering in the sense I've never been afraid while behind the wheel of a car -- until now. I was barely able to stay on the road. The tires that were on the car were so bad I couldn't even make it up a 3 - 4% grade hill near my house. I needed tires badly. Discount Tire has been my go-to for tires for the past couple of decades. I made an appointment for 12/20 and ordered the tires I wanted. Mother Nature wanted to time t me though, and what was supposed to be just a "dusting of snow" on 12/18 turned into a winter weather advisory. It wasn't as bad as the week before, but it was bad enough that I didn't want to have to deal with it anymore, if I didn't have to. On Friday, December 19, I got off work early so I called Discount Tire and begged to get in to have them installed. The person I spoke with told me to bring it in and they would get everything installed that day. I cannot express my gratitude enough for them making the accommodation to get me in, even a day earlier. Now, I'll be able to navigate the remainder of winter without nearly the difficulty I once had. Thank you to those that stayed late to get my tires installed and get me back on the road! A special thanks to Caleb, who somehow was able to get me in on a Friday night after 5 PM. You are literally lifesavers in this case.

Staff was more than helpful and understanding. They worked with us to make sure our vehicle was in…read moresafe condition while staying in our budget. They worked quickly and communicated any changes or delays they came across. Thank you to GATLIN and I think his supervisor that helped us today 5/1 at Discount Tires in Rogers, MN.

Top Shelf Tire is top-notch for customer service. I recently got a flat, from road debris. I…read morepulled in at 9am and pulled out at 10am. They took care of me immediately and got me to work will minimal disruptions. I am a loyal customer, because this business is honest and fair. They have time and time again suggested provided me with the best tires for my driving style at competitive pricing. They have my trust!

Zack is the owner. He is a tire, wheel and rim genius. Very helpful! I described what type of…read moreWheels I wanted and the guy found me what I was looking for in minutes. Great service fast service I use them to replace my family's tires every time and recommend them to everyone!

I worked initially with Aaron but several staff folks helped the day of my appt. These are good…read moreguys with excellent product knowledge. Aaron was so helpful with decision making on the new set of tires. They are super busy so be prepared to make your appt for new tires several weeks out. Patrick Brennan

I have never been the westside tire before. I heard about them through a friend, and on the radio,…read moreI figured it would be like any typical tire place but it was much more. I worked with a guy named Jon,and He did not pressure me or try to sell me the most expensive tire. I told him what I was looking for and directed me to a good tire for my truck. The guys that worked on my truck were fast and very considerate. I felt like I was at NASCAR. As they changed my tires. Fast, and efficient and great quality they made me feel like family. Westside tire staff are very honest, hard-working, I found a new home and it's called West side tires for all my tire needs. I want to send a special thank you to all at westside tire. I will definitely go back. I am also in a wheelchair, and they were very accommodating to my needs. I strongly recommend West Center. I will never go anywhere else for tires. tread, and it's time for tires

I have had many issues at this store. From customer service to mistreatment. The level of…read moreincompetence among the staff is ridiculous. Yesterday I had an appointment that I made the day before. I got a call the day of saying that they had to reschedule because they were low on staff. I needed a wheel alignment, which they only use 1 staff for anyway. Today I walked in for my appointment that was rescheduled from yesterday. I was told I wasn't on the schedule and couldn't be seen and that my new appt was on Friday. This is the 3rd time it's happened. I'm tired of it. I've never had these issues in Otsego. My alignment is horrible and I have to drive long distances to work, it's wondering and steering stiff. I was really relying on them this week. Now I have to come in tomorrow on my gym day after work. I can look forward to not seeing my family tomorrow.

I underestimated how helpful they are until I tried their competitor down the street. After the…read moreother place gave me an estimate for over $1300, I checked with Tires Plus and they quoted the same work for about $550. They did a full diagnostic and let me know what all needed attention but stayed focused on my immediate needs and got my vehicle back on the road. Glad I called them before having the other place over charge me and/or just letting the vehicle go since it's a bit older and maybe not worth $1300 in repairs right now.

Yes, service is requested to replace the rivets with black rivets that all match and are flush with…read morethe wheel trim. Tires Plus apparently slapped on whatever they could find at the time. Rivets within wheel well skirt were simply left off and not reinstalled. The wheel well skirt is loose and flopping around. Nearly $1,400 in shock replacement work done and this is the best they could do? Not acceptable. We called after noticing the white rivets. The person at the front desk denied any knowledge of anything. Lastly, after replacing all four shocks and all four tires with brand new tires, we were told by the manager Damian that the "Jeep Death Wobble" would stop. A month later It did not stop and was just as bad as before all of the above was replaced. We found a reputable and knowledgeable mechanic who replaced the tie rods. That has fixed the Jeep "Death Wobble." Tires Plus should have recommended that we go to a mechanic that could have checked the tie rods first before Tires Plus charged $1,400 to replace the shocks. Replacing the shocks AND the tires DID NOT solve the problem. The root cause of the problem was the tie rods. We wonder now if Tires Plus did a shotty job installing all four shocks?

Brought my car in because it wasn't starting. They ran a diagnostic and gave us a quote which we…read morehappily accepted. After paying we were told our cars year and model has a recall, which would've been nice to know before we paid for the work. Car didn't start the next morning, so we called the dealership and found out there is in fact a recall, and made an appointment. Called tires plus back, talked to Ron and explained my frustrations and he hung up on me after trying to explain the situation. If you're in need of car repair, please, do not go here.

If you're gonna go to Big O tires than you're gonna be making a Big O Mistake…read more I have absolutely no problem with paying for a service, what I do take issue with is how it's always the worst case scenario in every scenario. Moreover worse than that my last trip in getting a ford serviced the wrong break calipers were installed and started on fire a couple miles down the road. Without a vehicle for days, waiting to get the repair, repaired do not recommend them at all.

Excellent service every time. Polite and professional from every employee I've ever interacted…read morewith. My vehicles have always come out in great condition with a reliable repair. The cost is always respectable and competitive. Highly recommend

Very clean and welcoming Customer Service area. Justin and his staff replaced my headlights, new…read moregrille, replaced some light bulbs since the bumper was off, and touched up some scratches. The estimate given prior was spot on to what I paid, and the work was done within the approximate time given at estimate. I would highly recommend Justin and his staff for all your Auto Body and window tinting needs. Great work done overall for what I paid.

Progressive Insurance sent me here for a hail damage inspection…read more When I initially arrived the employee who was just opening up the shop seemed surprised to see me. He said the Progressive hadn't notified him that I would be coming. Even with that set back things got set in motion pretty quickly. He reached out to the technician who would be doing my inspection. The technician happened to be running late, but upon his arrival he wrapped up the inspection very quickly. Progressive had me block out an 8am-9am time slot on my calendar and I was out of there by 8:45am! The technician was super friendly. He chatted with me for about 10 minutes after he completed the inspection. He walked me through what points caused him to achieve his end results, and also gave me some advice on auto body issues unrelated to the incident. I was going to be giving this place a two or three star review due to how the experience started, but the efficiency and friendliness of the technician really turned the whole scenario around!

Super helpful and great for the items they offer for their pet wash my only thing was $15 can add…read moreup if you have a really fluffy dog like I do but still amazing both of my pups came out clean and dry and with a lot less fur.

On more than one occasion the equipment wasn't working properly (pre-soak not spraying, no soap in…read morethe high pressure wash cycle, spot free rinse not working). When there is staff there, they are less than apologetic or willing to remedy the situation. On a recent occasion, there was construction debris in one of the bays and a large nail went through my shoe and into my foot. I called to make them aware and to let them know the spot free rinse wasn't working and received NOTHING from a customer service perspective. Not an apology, an offer to remove the charge, a discounted or free wash, an "I'm sorry that happened, are you ok?". NOTHING except a "you enter at your own risk" response and "construction vehicles go through there all the time". So, if you value your car tires, how your car looks, and don't want nails in your feet, I would recommend going elsewhere.

I stopped in on a Saturday morning with a Carlisle tire from my snowblower that lost its bead to…read moreseal the tire to the small rim. The team at Big O took the tire and worked their magic to reseal the tire to the rim. They weren't sure if their tools would work for the small tire but it was worth a shot. In less than five minutes the tech came out with the tire sealed and full of air. The team was great! They took the tire and figured out how to reseal it and handed back to me full of air. Great work! Even though I was only in the shop for 10 minutes to fix my snowblower tire, I would recommend the Big O team in Elk River for tire service.

I had problems with the tires I purchased over a year ago and was able to get my car in quickly and…read morethe problem fixed inexpensively. Great service! Lorrie Ridley

So I figured I'd write another review due to additional issues with this company. In addition to…read morethe rear axle work I had done there that failed multiple times (which I've written a review on) , I just had more rework done. Although this time I brought it to a reputable shop to have the work done as: 1. Bernings doesn't honor their work, no warranty. 2. I didn't want to go through the same issue I had with the rear axle, paying for repairs and then repeated failures. 3. I' wanted the work done right. The universal joint that was replaced at Bernings turned out to be the incorrect part which then of course failed. In addition, the tie rod end I had replaced at Bernings also failed. As I stated in my previous review, the technicians (I'm using this term very loosely with these clowns) have no clue what they're doing. And the owner, your typical con man. So be warned, stay away from Bernings.

everytime i have car issues i call these guys and they make sure to get me in asap! they're…read morefriendly and work hard on our vehicles every day! some places make me feel stupid when i try and explain what's wrong with my car but bernings does NOT. very nice and easy going :)