Absolutely terrible service. UPS Freight has missed several delivery windows, staff doesn't know why package is not delivered. Inconsistent messaging on the phone - one person says it will be delivered by X day, the other says it has to be scheduled within a certain window, other says I cannot pick it up from the warehouse, yet another representative says I CAN pick it up form the warehouse. Over a week delayed from "guaranteed" date. Absolutely unreliable service for deliveries. read more

Unfortunately there is no way to give the shit show no stars. I can't imagine they've ever had a satisfied customer. Their employees are illiterate and clueless, and the "appointments" they make to deliver are code for we'll see you when we see you. Don't ever trust these ass clowns, they can't be believed. God only knows the condition of the cargo, one can only imagine. This ia where the lobotimized go to die! read more

Words cannot express how many bad things I need to say about these assholes. Ordered a custom king size bed, and got it in pieces. Not damages, IN PIECES! Not only did they break it, they tried to wrap up it again and cover their tracks. They then refused to deliver it so I couldn't see the extent of the damage. When I finally got it, I could not believe the extent fo the damage. I filed a claim, and they sent an inspector, who confirmed the item was unusable. UPS the offered me 20% of the cost of the bed to settle the claim. UPS Freight is disgusting. I will never use them again, and refuse to do business with anyone who uses them. read more

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First time to use them and they lost our crate. They didn't even notify us that the package was not delivered, the customer had to notify us. This was a custom made item and we are a small owned company. They say to file a loss cargo claim but I know they will not reimburse us for it what it cost us $1,000. What has happened to good, quality companies that take pride in what they do? I am ashamed of UPS! Their service, quality, customer service is not what it is use to be. Please note: I usually don't leave reviews, but I strongly feel that I need to let you be aware of this. We also had issues with them changing our freight charges which we are disputing, which are off by $600. HUGE variance! read more

Delevery at a snale's pace; nothing but excuses. To date, UPS Freight has had my shipment for nearly 2 weeks. For the past week, its been sitting in Columbus, OH - hasn't moved an inch in that time. And they refuse - REFUSE - to provide any sort of delivery estimate. Each time I've called to find out what's going on, I'm told someone from the terminal will call by the end of the day to update me. That's never happened. It just something they say to get you off the phone. The last time I called, I was told, "the more I complained, the longer it'll take"! Now that was clearly an outright threat to stop bothering them. And I've complained enough now that I fully expect to find my shipment - if/when it finally does show up - damaged in some way. read more

I avoid UPS at all costs. Not worth the time, effort, money, or sanity to use them. More often than not, our packages and shipments arrive extremely late (by days and often weeks) or damaged. I don't know how many they have lost. They lie ALL THE TIME about pick ups and deliveries - going as far as saying a customer refused the shipment saying "they didn't want it", when the customer is emailing me not stop asking where their shipment is. They will skip pick ups days at a time but claim they are told there's no freight. This company is unreliable and dishonest at best. read more

TForce freight delivered a set of patio furniture that I ordered from Costco.com. They were scheduled to deliver it between 3 and 6 pm, but it was in our driveway when we got home at 2 pm. My wife and I, both over 60, had to deal with very heavy boxes, stacked on top of each other, on top of a couch-sized wooden pallet. We had to unpack and move the heavy furniture to our backyard, and now we have a lot of large cardboard boxes, packing material, and a very large wooden pallet, still in our driveway. When I called TForce to complain, they said that's the way they do it, and we had to deal with all the garbage. I've complained to Costco about this, and I hope they'll switch to a different delivery company. read more

Can I give it less then one star? I ordered a $2,000.00 Custom PVC Tegu Enclosure, it took Months to build and it was beautiful ! The builder sent it UPS Freight , when it showed up we booked a 2pm appt to pick it up, they said they couldn't find it, they wanted us to go home and wait for them to call, no, I took the day off work to get this thing home, I moved my entire house out onto the deck to be able to get it in and where it was made to go, finally about 10pm they said they found it and showed us a picture, just one, and in the background it was daylight, daylight in Sept. at 10pm... right. They just didn't want to tell us they destroyed it to our face. Judge for yourself, 3 after pics and 3 before pictures attached. Now they're trying to get out of paying to replace it and it was fully insured. Judge for yourself. I have several choice words that would get this review banned about UPS Freight the UPS Freight Staff in San Leandro and UPS as a whole. read more

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UPS has sold their freight business to TForce, and they are terrible. They can't get their scheduling right and the drivers are belligerent, nasty-- beyond rude and truly don't care at all. They just dumped this pallet halfway on the street and halfway on the sidewalk and split. We have had numerous problems with them. Now we insist our suppliers do not use UPS Freight. read more

F these guys. They lie and cheat and steal packages. Thanks show delivered but they were really not even delivered. They need to be put out of business. read more

Wish I could leave no star at all. Been waiting for over 2 hours for a pallet I called ahead of time to come get. Now it can't be found. Rude, impotent, and lazy staff. Unacceptable. Can't understand how businesses rely on such poor service for their goods. read more

Let me start by saying if I could leave less than one star I would, ok I have had the displeasure of trying to deal with UPS Freight over two large items to be delivered in the last month. All I get are empty promises, emails that don't mean a thing and their people don't even know what they are. Managers/Supervisors just moving the call from one to another and never resolving anything. Departments that close at 2:30 in the afternoon and no help to try to fix problems, just pass the buck back to the shipper who is just as frustrated! Having experienced this I will never Order anything from Costco that has to be shipped by UPS freight again, I will gladly pay more to have a local company send instead. read more

Horrible business and people. I've just had an experience as the recipient of a delivery that validates all of the one-star reviews I've already seen. Craptacular is too generous. Short story: I've now taken two half-days off from work to await deliveries that were scheduled but never showed up. On the rare occasions when they answer the phone they are spectacularly indifferent. No one has information or cares, and certainly doesn't apologize about the inconvenience or cost. This applies to both the San Leandro terminal and the San Jose location. Followup: still nothing delivered. Called to schedule the delivery a third time. Asked to speak to a supervisor. Put on hold. Hung up after 15 minutes. Called again, spoke with Veronica: spectacularly indifferent, uncaring, rude. We'll see if the third time is the charm. read more

If you have to ship or receive an item via freight, and your service center will be the UPS freight depot in San Leandro, you may as well save time and drive to the destination yourself! Go ahead, rent a trailer, buy a heavy duty truck, drive, stop for a bathroom break every 4 miles, and drive to Maine...all of that will still be faster than trying to ship or pickup your item. Where do I start? The employees act as if they are stuck in molasses...on second thought, no, they act as if they are fossilized in quartz! It's one thing to move slow, but they also do not give a rat's a** about anything but gossiping with their coworkers while you wait. In addition, I think that an intelligent ground squirrel would give the employees here a run for their money in an aptitude test. This facility is nearly impossible to reach by phone; the lines are always busy and when you do get through to a ringing phone, it invariably goes to the black hole of voicemail. My most recent experience with UPS Freight (San Leandro) visit is rather typical. They missed 2x 4 hour delivery windows, both of which required me taking valuable time off of work. I then went down to the freight depot in person, and they took 3.5 hours to "find" my package. In the middle of them "finding" my package, I looked out the office window and saw the responsible individual BSing with other employees in the yard! Next time I order something online, I am going to call the vendor and ask them if they are shipping via UPS freight. If they are, I'm going to cancel my order and go with someone else! read more

DO NOT USE UPS FREIGHT I cannot believe UPS allows their name to be associated with the San Leandro terminal. The level of service, communication, professionalism are so low it's appalling. This appears to be the culture there because everyone you speak with (assuming you count get someone to answer the phone or call back) gives the same level of professionalism. It appears there is no manager there and no system in place. My experience was this: Received a call to schedule a drop off date and time. The freight was several thousand pounds so I have a crew waiting to receive on that date. UPS did not show up or call. I placed a call to San Leandro dispatch. They said they can't find my freight. Four days later I called again and another manager said they just did not have enough drivers. They reschedule. This time I called the morning of delivery and they start the same routine. Three different calls and different employees told me "we can't find the load". Only when the shipper's broker got involved they instantly miraculously found my load and hired another trucking company to deliver. That's right, they hired another trucking company to deliver my load! I wish I had read all of the other reviews before I agreed to this shipper. read more

Cheaters all the way. I booked a pick up om Feb/15/2019. It took several calls and few days for them to pick up. I also paid more than double of the competitor's cost to have a stated 5 day delivery but it was not delivered until March/1/2019. a whopping 14 days!!. Even with all that, they tried to charge extra for a pallet by adding few inches to the pallet size!!. Please save yourself time and money and stay away from them. read more

What a horible experiance ia m goin through with UPS FREIGHT. I been tracking my shipment since late August and it said delivery was scheduled for 9/2 we are now at 9/14. My FREIGHT HAS BEEN SITTING IN RIALTO FOR THE PAST 2 WEEKS. This is crazy i have never had a freight company sit on my freight for so long before. I tried calling multiple times and the people i talk to cant get a hold of anyone in rialto to give update. How disorganized this company must be to not be able to at least talk to their people. If i could i would give a zero. My freight is being held and i cant even go pick it yup my self. Horrible company i use truck lines on a daily bases and UPS freight is defiantly off my list. tracking#104273293 read more

Had a 66lbs package being delivered today, I live on the 3rd floor and wasn't home, my wife was but shes pregnant, I explained calmly the situation to the driver and he said he drops packages curbside, not on flight of stairs (3rd floor), well I paid over $348 just on shipping for this package to come, then I called my wife for him to call the driver, she called him and he told her the same and then decided to hang the phone on her, I tried calling back and he ignored my call. My best advice to you since I cant put his name out is to stay away and use maybe another company to ship items that need to be freight items. Lazy and the lack of care for costumers and rudeness is at the highest, this happened in Katy today to me. Will have to reschedule and they said his supervisor was going to speak to him but who knows? He will probably continue to work there. read more

UPS.com has turned into a amateur show. Our package is 4 effing days late. The tracking information is also shows 4-day old information. UPS doesn't take their jobs seriously I guess. Don't use them. They've become a pathetic joke. Will avoid using UPS.com like covid. read more

Horrible. I had a large water tank that was supposed to deliver and they never showed up. I had to call 3 days after the expected delivery date and they told me they didn't deliver because they didn't know where we were. I set up an appointment an they never showed up and no call. I called again and set up another appointment. They finally showed and the driver had no idea how to get the tank off of his truck (and it was well scratched up). A few weeks later I got a $50 bill for an appointment delivery. Oh and to top it off our address was plainly listed on the tank AND the shipping documents. Really bad experience. read more

UPS Freight is a horrible freight company! Their customer service to deal problems is even worse. I have spent over 10 hours of my time trying to clear up a serious problem. Every person you speak to denies they have any previous information. When you send copies of emails where a UPS Freight employee puts in writing that they will take care of the problem, it still doesn't happen. With several quality carrier options why would you choose UPS Freight. Don't use UPS Freight read more

Where to begin...we ordered 4 outside chairs from JC Penney that came from their Reno, NV warehouse. We were supposed to receive our freight by June 10. Friday June 15th, 2018 was our scheduled date with a 2-6 pm window. The driver arrived named Greg Tinsell (fake name, not sure why he lied). I am a 100% disabled Veteran. He did not know that, but could have guessed something. Their trucks are about 75 feet long and as I yelled to the driver about 80 feet from me to not drop the box on that curb, I'm disab led and wont be able to jockey it with or without my other half's help. He thought I was angry and told me to stop yelling or he would leave. I went down, slowly walking. By the time I got to him, he was angry, put out his chest to me with his fists clenched and told me he was leaving, closed the trailer door and left. I called in 15 times to the number to dispatch, 408-400-0751 and after 90 minutes of hold and run around, I was told I would get my delivery Monday June 18th. On Monday, I called to verify the time and a rude and hostile dispatcher told me to not yell at their drivers and since my delivery was not given a time schedule, it would be delivered on Tuesday June 19th. I was given the small package UPS number 800-pickups to complain. After speaking with the Philippine and China call centers, I was given a USA supervisor. That supervisor told me after I was on all the calls for over 2 hours that I had the wrong number. I was supposed to be speaking to UPS freight at 800-333-7400. After I explained everything for the 6th time, I was told a message would be sent to the freight center manager James Marquez. When he called me from 831-751-0486, he told me he called because I was supposed to apologize to him. I told him the whole story about how I was "f$%^ed (one word only) over and he told me that if I didn't stop swearing that he would end the call. He never addressed the issue, he defended his bully driver and told me if I was present when my delivery was made that his drivers would refuse to deliver since I frightened his 6 foot, 275 pound 30+ driver who delivers from a bad neighborhood to the most dangerous parts of San Jose (last part my words to describe him). He refused to take my complaint. My take from this: UPS Freight is operated by street thugs and if you don't do exactly what say, they will hold your freight hostage, play games with you about just when they will get around to delivering and if you don't watch out, disabled or not, they may just assault you. Thank GOD the good ole days of thugs and gangsters running freight are still alive! read more

This terminal is pretty craptacular. Everytime I call the 1-800 number the rep says I will receive a call within two hours and I never hear from anyone. Their drivers even suck! Our usual guy is a heavy set gentleman who is so lazy I am happy when I see a substitute driver, because only then do I receive decent service from someone who will actually follow our protocol. Unprofessional. read more

Would be a neg 5 stars if possible. Holding my product hostage until I paid more money than the quote. They picked up 4 pallets from Texas to come to Sonoma with a liftgate to deliver to address (liftgate included in quote). They got the product here and said that it was to tall for them to deliver , so I would have to ay and extra 280.00 to get it to me. THIEVES! Dawn at the terminal was happy to tell my fate. I then emailed the area manager , Travis Nielson, for help--Radio Silence. NICE JOB UPS FREIGHT. Planning small claims. read more

I'm writing this review after many failed UPS Frieght experiences. Never have they been on time. Never has the driver been courteous. Never have I had an experience less than frustrating. If you have an option, even if it costs more money, please do not use UPS Frieght. read more

Based on my 10+ years of shipping, I find this the worst freight terminal bar none. I made over 50 calls spanning 3 days only to get voicemail.over & over. Even the centralized UPS customer service couldn't reach the San Leandro Terminal. The majority of 3 business days was wasted trying to reach a live body. I was forced to contact the central office and it took them over 30 mins to connect. Even the UPS CSR was frustrated and without explanation. The hours are restrictive & inconvenient, they won't answer calls and all other call options route you back to the same unresponsive extension , day after day. This is not my first bad experience here. UPS service operations has greatly declined from a few years ago. They are not a reliable partner. If your small business depends on access and reliability, go anywhere else. Every other LTL shipper does a better job, has better service, better hours, and knows how to handle freight. UPS FREIGHT - SAN LEANDRO FAILS. read more

I should have known. It's too late for me till now, I found out how bad and worse dealing with this ups freight. All things said and done on this review I am experiencing now. I have not got my freight shipment since last month. I definitely don't recommend this company. I will make this a zero star. read more

Don't bother. My Christmas gift from my wife was shipped UPS Freight. We had to schedule an appointment for delivery to our home. They gave us a delivery window from 11am to 5pm. We waited all day for this delivery. No one ever showed, and no one ever called us. We attempted to call them several times, but there was no answer. We finally were able to contact them three days later. I asked why we were not contacted and she replied "we don't know if it go out till next day". What? Where did you go to school? Now we are scheduled again for tomorrow and I once again need to stay home from 11-5. If Philadelphia wasn't so dangerous/disgusting, I would just drive there myself to pick it up. read more

We have had a less than impressive experience. Our shipment was scheduled to be delivered on the 12th, our tracking showed it in San Leandro on the 11th. We received no call to schedule a delivery. After calling ourselves and scheduling our delivery for the following day we had the same experience the next day. Our window was for 12-4pm when we called to check in we were told our delivery was not sent out and we would need to again reschedule. This now puts our delivery three days late, three days of rescheduling installation of our equipment. And three days of non-operation. We were given to apology and no efforts were made to expedite our shipment. read more

A FUCKING JOKE. I literally hate ups. They lost my kit, then found it a week later. MIND YOU. This isn't something small. This is a front and rear bumper for a car along with side skits. YOU DONT JUST LOSE IT. and I told them not to bring it till after 3 today cause I'm working and apparently they're at my house trying to leave it there. ( it's 9am) Like um no I have to be there to make sure it's not damaged. This is literally the dumbest shit ever. Fucking horrible. I never will ship through you again. This is a terrible business with. NO COMMUNICATION can I leave less than one star? read more

This is the fourth time UPS freight has screwed up my delivery. They just don't care, they just take it back back to the facility. Called at 9:45am to inform them the business closes at 4pm. Was told someone would call in a hour, no call, then no delivery, call at 5:30pm they tell me the driver is in route, "WTF" the business is closed. So make me the priority the next day, told can't do that. "WTF" you screwed my order today I should be priority the next day, can't do that. You can't do that, you can't get a delivery correct, just "WTF" can you do!!!! read more

Minus stars if possible. The worst customer service you can imagine and rudest employees even the manager is useless. Our delivery was more than 2 weeks late. Very very rude. Very very unprofessional. No company should ever hire these guys ever. read more

Yes I too just like the 79 before me who have reviewed this business am really taken back at how bad this experience has been. Where do I start. My package was a 900+ lb freight. Three weeks ago my package was scheduled for delivery. On day of delivery the delivery person came an hour outside of the delivery window and spoke with my child through the home door when my child went to grab me he left. I called this business who informed me the delivery person wrote a note that he tried to call me (which was not true) and couldn't deliver the package because I live on a hill (again not true ive had several freights delivered here with no problem at all). For two weeks the company drags there feet in getting a 3rd party to deliver the package. Finally 3 weeks later the 3rd party has gotten the authorization to pick my item up for delivery. I call in day after day to figure out when the exchange is going to take place dealing with unbelievably rude workers. Finally this place has the nerve to tell me they've lost my 900+ lb item! Going on day 4 and they are still telling me they dont know where the item is. A 900+ lb freight crate worth $2000 gone! Save yourself stress ship some other way. read more

Received call Tuesday that my shipment would arrive Friday between 1 and 5 pm. I asked if could give a more accurate time, was told no. I then set everything else aside to be home on Friday. Miserable A-Holes did not show. Looking for telephone number, found these Yelp reviews. Now I understand. Appears a company run by Mexican drug gangs Thank you UPS for shipping my 4,500 dollar delivery via this miserable incompetent final delivery satellite. read more

Horrible service and unreliable company. We order custom wine rack from Canada for our retail shop. UPS call us to schedule delivery 9/20/8018 and no show. UPS keep reschedule for 3 times and every time we got schedule I have GC team ready to assemble and install. What happen is UPS kept no show and no one can't answer where is my shipment. Not only that UPS finally delivered without notifications on 10/3/2018 our wine rack 3 cartons were damages (scratch and bent) and their missing 1 box. I have them recorded all damages and lost on spot. I keep call to follow up with them for almost a week and no one can answer what going on until they suggest me to file claim by paper including any lost that effect from they service ; GC labor cost from UPS no show 3 times, our rent since we have to delay the project and we have to reorder. We calculated all lost carefully and fair. We submit our claim on 10/8/2018 and 10/9/2018 we found that they got our claim, declined , and close the case without any communication with us. We call UPS again to find out what going on. They said they deny claim and they also stop searching for the missing part. They won't take any responsibility. read more

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Taken care of, thank God. You may have to go full-on self-advocating, though. I did.

I had to call several times to speak with a supervisor about my two late deliveries. The terminal manager was supposed to return my urgent call by 10:00AM, and that came and went. Now I'm calling 800-333-7400 and the rep. in the Philippines has to call the terminal because obviously they don't have the verbal skills to speak to their customers directly. Very poor service. read more

I had a terrible experience with this disgusting shipping company when l shipped my international package coz of the store guy used u.s.p.s. Don't know why without asking me.So usps was charging me 27$ coz it was a tiny package but l rather wanna use ups to make sure will be safer and store guy charge me 62$ without explaining me that he used usps.anyhow when receiver hit the package they asked another 17$ from receiver for shipping cost and after on l went to store which l used and asked how does it happen but the answer was "we don't know coz it shipped with usps" then they told me to contact with usps but l used ups to sent it then store guy lied at me and he said that he informed me the package will be shipped by usps which is completely lie coz instead of paying 62$ to ups why l didn't pay 27$ to usps and shipped it directly.and now l am unable to get any information neither from both side coz usps also saying they don't know coz l didn't use their service directly.make sure before use this even tho biggest shipping company but really sucks and also no way to contact to customer service in USA.all the call centers overseas.vert disappointed.. read more

If we could give zero stars we would. Imagine the very opposite of the Amazon experience where you can track your item at all times. This is worse than the opposite. At one point a week after our delivery should have been in our garage we had a call saying essentially the UPS Freight didn't know where they had your item, they didn't know when it would be delivered, and they didn't know how. This was several days after my wife had waited all day for a shipment that constantly said it would be delivered but in fact the truck driver had just bailed and taken it back to San Leandro. At no point did UPS Freight take any responsibility for this fiasco. They blamed our address although they agreed to it when they took on the job and although 24 ft trucks routine come up and down our street. They lied. At one point they promised that they would call us Monday morning to confirm it was on the truck or it wasn't. We never received a call from that person, Sheila, Twice their truck driver bailed on us without anyone there seeming even to know he had done so let alone letting us know. Heck they didn't know. Never ever ever let someone ship something to you with this company. The company that shipped us our product is now using another shipper and told us because of the terrible service on their end in Houston Texas, they would never ship on them again. Neither should you. read more

Just FYI UPS freight is now TForce Freight and their reviews are evern worst...if that's even possible!! TERRIBLE!!! If you want to be left hanging with no delivery and no communication this is the PERFECT company for you. They called me on Thursday to set up an appt for Monday between 2-4pm. We don't open until 4 but told them i would be here for whatever time they were coming. I also had back surgery so can't lift heavy items so when i have deliveries coming i have a group of people that come unload it for me. I got here at 1:30 in case they came early. My workers showed up at 2. Finally at 4:30 i called to get an update...well I was told that it was going to be Wednesday instead! So now I am out $50 for paying workers to stand around waiting, i had to arrange for someone else to take my kids to camp bc i had to be here for the delivery, I have customers that were told their items will ship today but obviously they won't and I am leaving town Friday for a week. So now on top of seeing over 60 customers at my salon before I go out of town i am going to have to try to arrange help AGAIN tomorrow to unload and try to get over 1000 items unloaded and fill orders before leaving on Friday. I called in today to try to get some sort of resolution and spoke with Bradey employe ID# KJR2RGQ and supervisor David employee ID#VBV6MQX both were NOT HELPFUL AT ALL. They both just kept saying you have an appointment tomorrow between 10am-2pm like little robots. So now i am out $50, having to try to arrange unloaders for tomorrow (if they even bother to show up) and try to get orders filled before leaving town. DO NOT USE THIS COMPANY!! THEY ARE UNAPOLAGETIC, RUDE, UNORGANIZED AND YOU WILL BE LEFT IN A BIG BIND BECAUSE THEY ARE TOO UNPROFESSIONAL TO BOTHER TO CALL WHEN THE SHIPMENT IS NOT GOING TO SHOW UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more