Extremely disappointed that Nordstroms uses this 1 star company as a delivery service. I live in a nice building with a big mail room and have never lost a package in my 3 years living here. This company was supposed to deliver my package on Saturday 6/1 and the Nordstroms website said it was delivered, but it wasn't. Then suddenly on Sunday 6/2 I get a delivery notification saying my package was delivered at my front door, which is impossible because unless you live in the building, you can't get to my front door. These imbeciles dropped off the package at the front door of my building, which is located in Oakland, CA and everyone knows you can't do that because it is not a safe area and anyone can walk away with a package, which is what happened to me. I bought this item on sale and now I can't buy it again because my size is no longer available, so I am SOL. T Force should be put out of business with the exuberant amount of negative reviews they have!! read more

ZERO Customer service, every time you call you get someone in another country, which would be fine but there is absolutely no follow up! For a company that bought UPS you would think they had even the slightest conception of shipping. But nope. You can't even schedule a pickup or go to the facility because, SHOCKER. Noone is there! at all. I talked to 2 drivers who were waiting hours to drop off. read more

I'm a broker. My vendor drop shipped freight (with my address as the "from"). I was invoiced by TForce, even though the shipping was ordered by my vendor. (I paid my vendor the shipping). TForce harassed me with phone calls and emails that they would "escalate legal actions". I called and spoke to representatives twice, along with several emails telling them that this invoice was not my responsibility, and to reach out to my vendor. This went on for several weeks with demands that I submit some sort of authorization letter from my vendor, until my vendor replied to TForce telling them that they had sent a check and it had been cleared more than two months ago. Zero customer service, zero understanding, totally irresponsible to send out invoices to the wrong person, and to then try to "escalate" collections to someone who never ordered their service. Absolutely terrible company. read more

WORST COMPANY EVER! They do not deliver when they say they will. We had a HUGE shipment of dozens of boxes that was supposed to be delivered between 11 am and 2 pm. We had a whole crew of people gathered to help unpack the boxes. They never showed up. They never even called to say they weren't coming. And their phone line just rang and rang. This is not the first time, either. It's absolutely criminal that companies continue to use this service to deliver goods. They are horrendous monsters. read more

Garbage Company! No tracking other than checked in and out of facilities, no ETAs given, lost drivers, lost packages. Do yourself a favor and pay more for higher quality service. read more

There are already 150 one-star reviews for TForce. Is it even worth my time to add to the chorus of unsatisfied customers? I never imagined there would be a company worse than OnTrac! Echoing what others have said, beware that Nordstrom sometimes uses TForce. They didn't bother to ring the door bell, then said my package couldn't be delivered because they were denied access. Yeah, I'm not psychic to know you're at the door if you don't ring it! I hope my package gets delivered in the next couple of days... read more

If you have to use their tradeshow department good luck. I will never use them again. First negative experience. The driver couldn't pick up the package from GES. This took about 6 hours to resolve and they charged me for it. At the end of the day it was a language barrier issue. Second bad experience, completely destroyed wooden crate on a return shipment. Now, this was a heavy duty, reinforced well-built crate, so it would have taken a gigantic force to destroy. Third and final experience, my shipment was not picked up until 3 days after it was scheduled. Mind you I was communicating with them throughout the day and trying every avenue I could to get help with this (phone calls, emails, texts). When it finally was picked up I was concerned it would not make it on time. I was told that it was still guaranteed for delivery on 6/6. When I arrived on 6/7 it was not there. They'd never sent me the tracking number either so I had no avenue to work with their regular customer service who "don't use the same numbers" The tradeshow department is closed on a sunday and were not on site as they told me they would be so I had no way of knowing if my booth would arrive on time for the show. So I call them at 7am on the day of the show to find out if there is a prayer I'll get my shipment in time. I talk to the same rep that dropped the ball throughout the process "Debbie" and received no explanation, no apology and no indication of when I could expect to see my crate. Apparently it was in ohio still. So I requested it just be returned to sender at their cost and went last minute shopping in an uber to try to put together some kind of booth. Day one of the tradeshow went on. I arrived to day two of the tradeshow to see my crate. So .... now I have more stuff than I can possibly ship back in one crate and I already bought all this stuff that was not in my budget to make this show go on..... Suuuuper helpful. read more

How disappointing that UPS has contracted the freight with TForce. In my 30+ years of moving freight I have never been more frustrated with customer service communication and overall service. I strongly recommend they get their act together. Service calls go to Asia and billing is outsourced to South America. No one is on USA time table or properly can address the concerns. My time & calls are endless I quit making notes @16. Poorly run company...Use FedEx!!!! read more

I have only gotten delivery from the TGorce freight, it arrived when they said and the delivery driver was excellent and put my merchandise exactly where I requested read more

Package never arrive with TForce! Worst service everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Extremely disappointed that Nordstrom uses this 0 star company as a delivery service. Because of this delivery service the packages get lost or stolen and all retail stores has increase their APR rate to 30%. My delivery address is very large and easy accessible located on the 1st floor . I doubt that someone can miss it. They lost or I don't know what they did with my package.... They never sent any email that package was delivered and next day customer service representative forwarded me an email with a weird picture which is not in this building at all. Avoid any service with TForce Logistics read more

Do NOT USE this service. It was a curbside drop-off. They were politely asked to move the package under an awning out of the RAIN just a few feet more; a 450 lbs package. The driver refused. Human decency.. they have none. read more

It is always my great displeasure when my main manufacturer ships pallets to my business via TForce. I have made appointments for my pallets to be delivered within a 4 hour window, only for them to never show up. I specifically bring in more employees to handle 150+ cartons of merchandise, only for my delivery to never show up, without a call or email on why the delivery wasn't made during the appointed time window. Don't even try to call or leave a voicemail on their support lines after 4pm; no voicemail available, and they won't answer after 4pm read more

This is worst freight company I ever deal with. over 3 weeks the shipment still not narrived yes. Very hard to track. foundout still sitting on the at there terminal for 15 days. called mant time no answer. they are not honest to stated things they never did ( Called me to arrange shipment). call your suplier dont ever use this company. read more

WORST COMPANY THAT HAS EVER EXSISTED!!!!!! They are extremely unprofessional. They tell you one delivery time and then show up at a completely different time and then blame the customer when they don't even know how to pack their trucks correctly, they do not contact you they just show up and then expect everything to be OK. Do not trust this company. They will charge you for their mistakes. F U Taforcefreight read more

Best courier service. My package came the day it was scheduled and at 1:15. Everything was perfect. 5* Highly recommend.

A Horrible company. I'm not even sure if they could be worse than they already are. They deserve negative stars. I spent thousands on an item and hundreds on shipping just to never get my package. Customer service is no help because when they call anybody for help, there's never an answer. If a company you buy from ships through t force freight good luck to you because you'll need it if you ever want your package read more

Terrible Customer Service. I am calling for a quote and the woman was extremely rude. keep cutting me off and REFUSE to assist me on calculating the dimension as there are multiple items needed to be shipped. If I am the expert, I wouldn't need to call you! DO NOT WASTE YOUR TIME IN THIS ILL MANNERED COMPANY! Also, They are no longer UPS. @UPS, do your self a favor, and don't divert your customers/caller to this BS company, why even associate yourself with this TRASH. SIMPLY HORRIBLE, RUDE. I can take my business elsewhere. If I need to take this from you from the beginning, just to try to get a quote, imagine calling you with a problem. HELL !!!! read more

It's clear that my products were stolen. The package was supposed to be delivered today, but driver did not preform delivery. So essentially this company steals your products. No one should ever contract with this company or use them in any way. read more

They are not a good service provider. They do not deliver items to your actual unit, or home address. They will leave it in a general area and you will need to go find it. read more

The very WORST option. This company will actually COST YOU $ for their mistakes. They called on a Friday before close to schedule a delivery. No problem, I called back the following Monday and scheduled a delivery for Tuesday. In the middle of the Tuesday delivery window, I received a call that they were wanting to schedule a delivery for Friday. I said, well I'm at home waiting for the delivery now. It was later determined by customer service that an order had been made, but due to a mistake on their end, it wasn't actually put on the schedule. This was after Margaret at the Knoxville office tried to blame it on me for 15 minutes, suggesting that it was maybe my fault for calling a wrong number? wrong extension? etc etc etc. So Maragaret rescheduled for Friday between 10-2 pm. At 4:30 pm (rain was expected at 5 pm), the driver arrives and wants to leave a mahogany sauna panel on the curb. My hubby and son had left at 2 pm. The driver would not roll it up to the house as it's "curbside" delivery. I can't move it as I had treatment on my knees and cannot lift anything for a week. This box requires 2 people to move it. The driver tells me that if I do not accept the delivery that they will not be re-delivering, and I will have to go pick it up. They are 2 1/2 hours late. It's going to rain in under 30 minutes. There isn't anyone here to move the box, and they won't redeliver? This company needs an overhaul in customer service and needs to learn the value of taking responsibility for their own mistakes. When they make a mistake, they need to make it right. As it stands, they cost us time and money. By the way, this was a replacement for a delivery they made last time which was a warped wooden Sauna panel. I now wonder how it got warped... Is it their mishandling of the product? read more

It's gonna have an 80% chance of being lost late or stolen No customer service. Clearly they should not even be in business anymore read more

Holy sht WHAT A HORRIBLE COMPANY! They have scheduled my $1800 delivery that weighs 707lbs 3 times. If you go to dispatch the girl who handles calls is incredibly rude. She didn't answer my questions, didn't care that I've been getting the run around and then hung up on me. Prior to that she had a full blown conversation with another employee while not answering my questions. Very unprofessional. I called back and someone picked up the phone and hung up on me. I don't understand the need to treat customers like this. Its mind blowing this is acceptable behavior. I've never experienced such lack of care for a customer. I'll be contacting corporate Costco as I feel its important they are aware of the issues with this horrible freight company. read more

I just wasted the entire afternoon waiting for t-force freight to deliver several theater chairs. Delivery window wad 12 to 5pm and i called at 4:30pm to find out status of my chairs. The dispatcher indicated that the driver elected not to drop them off and they would reschedule. One pathetic excuse for a freight delivery company. They need to shut their doors. read more

Easily the worst shipping company I've ever had to deal with. Incompetent, couldn't care less about your satisfaction, late, zero insight into whats happening. Just straight won't show up to a SEVEN HOUR window that THEY set; with no communication. Have to call and reschedule and hope that they show up to that. Useless. Use literally any other freight company around. read more

Horrible. Wishing my item was shipped with anyone else. On the estimated day for delivery I called their customer service at 12:00 noon asking when it would be delivered and was told by 5pm. Ok that works...then at 1:00pm I received a call wanting to schedule my delivery for tomorrow or any other business day from 2 to 5pm. This is just an hour after being told it was coming today. Very poor service both with their tracking and with the delivery and customer service phone calls. read more

TForce is the worst. They can't get their scheduling right and the customer service is rude and don't care or respect your time you take to wait for your items. They rescheduled on me 4 times. I started to believe they are trying to steal my item. Please use anyone else besides this company. They are terrible! read more

We are now on our third day of waiting for a freight pickup. Last night we actually chased the driver in his truck when he passed our business to pickup at a company a couple of doors down. He stated he did not have room for our shipment. Then, when we called for another pickup we found out the the driver lied and said the business was closed, and that is why the shipment was not picked up. UPS culture is clearly one of deceipt and lack of customer service and customer value. read more

This was the first and last time will do business with this company. I scheduled a shipment for a 50lb larger item to ship from ms to ca on their website. The quote was $200.16. I scheduled the pick up and when the driver arrived moved the boxed item out to the truck by myself. The driver then picked it up and placed it in the back of the truck. The company UPS freight called and said it would be an additional $1000 to continue to ship. I told them no. If they cannot send it for the original quoted price I would find another way and to return the tea cart. They had already charged my card $200.16. They called the customer and asked her to pay after I already had. She told them no as well. They proceeded to deliver the item to ca and the driver carried the box and placed it on her porch which she was able to pull into her house. The glass was broken but everything else was intact. Imagine my surprise when I receive an invoice from UPS freight for $5,272.15 !!!!! The weight certificate said the under 50lb item weighed 1,220 lbs. which obviously has to be a typo right?! So I called and was informed that they cannot do anything. After multiple phone calls and emails. They agreed to bring the amount back down to the original quote of $200.16. So imagine my surprise when I get another bill for $918.10 !!!!!! So now they have UPS collections calling me to try and collect $918.10 that I do not owe. Question: why not charge my credit card for amount that they think I owe? Why did they only charge $200.16? Question: if the tea cart in box weighed over 1200 lbs how did 4 individuals pick it up by themselves? They should know I will not be paying them 1 penny more and other people should know about their bullying tactics with small businesses! This is not a reputable company nor would I ever Recommend them. We were only shipping this way because the size requirement was a few inches larger than what regular UPS allows In the future we will be shipping with a different company! read more

See all

Apparently UPS Freight was sold to a company called TForce Freight. They are attempting to charge more than $1500 for a shipment from Indiana to California. I thought that seemed extreme. I checked FreightQuote using the exact information provided to TForce. FreightQuote vendors ranged from $308 - $599. I contacted TForce, they were no help in correcting the billing to a fair amount. NEVER AGAIN! I wouldn't expect them to last long with the ridiculous billing and lack of customer service read more

Yeah I tried to send 8 paletts did a pick up with them on Monday at 7am. It's almost Thursday and no truck. No call to let me know about my shipment or anything. It's time to cancel another business in Cali. If you can't do the one job you get paid for I guess we should get rid of your asses. Just lost like two million dollar companies what a bunch of idiots. read more

The worse delivery company I ever saw. The group of not competent people, who never do the delivery on time

Absolutely incompetent and dishonest, even for a freight company. tl;dr --- they screwed up the delivery, and then held the shipment trying to extract a delivery fee from the shipper and lied to me about the situation. I had a shipment set up for a thursday. I called Veronica (the "appointments clerk") on the monday prior (1/28, 11:32am, call 1min38s) to tell her that I would not be there til 4pm so they should either reschedule or tell the driver. She said no problem. Of course, after telling them I would not be there til 4pm, the driver shows up at 2pm with no one to meet him. He leaves despite me verbally authorizing drop off on the phone. Now I don't have the stuff, and they turn around and try to charge the shipper $93 for a re-delivery fee. WTF. The inbred off-spring of moron and stupid would look down on this situation as being too brain-dead to date. I call them, and talk to Thomas, some kind of supervisor. He says he has to check with his boss about the delivery fee. A few days go by, I don't hear anything about a reschedule or a follow up, so call back. Thomas says they waived the delivery fee and purports to reschedule the delivery. Surreal-ly an hour later Veronica emails the shipper, stating they had to pay re-delivery despite this fresh conversation whose conclusion was the exact opposite. I immediately called UPS and was told "Thomas is not here today" (he was) and then, when the person I was talking to called him, they stated: "he never said they would waive it." (We had had simple, short discussions; there was no chance of confusion, so in addition to being incompetent, they are liars.) For good measure, they guy on the phone tells me they wouldn't have been allowed to postpone a delivery til 4pm, and tries using this as some kind of weird logic as to why it wasn't their fault that they sent someone at 2pm when I called days prior to say I wouldn't be there. Of the lot, fedex freight seems to be the best, but even they screw up. I don't get why this is so difficult. Only propane delivery companies seem worse than freight. read more

We own a small business and had been using UPS Freight for some of our larger shipments. We had been given discounts throughout the year and then I received a bill for $650.00 for ONE piece of merchandise. I was told that we didn't have a pricing level set up with UPS Freight. When I asked why we got discounts before, I was told that they were 'introductory' and that this was a valid charge and I had to pay it. I certainly hope that this was worth it because I will NEVER use UPS Freight again. We had already stopped using UPS Ground when they left merchandise on the front porch of our business before it was open, with the store hours (the same hours as the last 20 years)posted right above where it was left. Horrible, horrible company. Out to put small business out of business. read more

They will CHEAT you. Do NOT use them. We shipped a show display to & from Las Vegas. UPS Freight damaged my fiberglass or plastic crate by running fork lift blades through it. I went to the desk to pick it up. I was forced to sign a waiver saying I had inspected the crate. I had not. Then I had to drive my vehicle a city block from the desk where I signed to the dock runway to have the crate delivered to me. I was ignored. I walked around looking for help. Finally someone asked me what I needed. He brought my crate to me. I noticed the holes in the crate. It appeared to me that there would be substantial internal damage which means emptying & accounting for everything. I said to him that I would check it at home. He said nothing. I SIGNED NOTHING AFTER I LEFT THE INSIDE DESK 1 BLOCK AWAY. NOTHING WAS PRESENTED TO ME TO SIGN. The man delivering the crate did not ask me to sign after seeing it or after receiving it. It turned out that while the crate was damaged, the contents of my crate were not damaged. I had no way to know that until it was fully unpacked. I put in a claim. 1 month later nothing. They told me that claims take 4-6 weeks. 2 months later, after I complain, they reject my claim. Reason: I did what I was told: to sign the disclaimer before seeing my property. Reason: I waited more than 5 days to put in a claim. I was going through medical issues. It takes time to sort the contents. I presumed that I would have 30 days to review the contents for damage. Especially when they take 2 months to consider it. This is a fraudulent business. Do not believe or trust them. read more

TForce Freight - The fork lift damage is obvious. We do not own or have access to a fork lift. It was done by UPS Freight. - Couriers & Delivery Services Near Me - San Leandro, California

This company is incompetent. I do not understand how they are still in business. My experience was very similar to everyone else who has posted reviews below. Online Schedule Delivery Date was August 6th 2018. August 6th,2018 I call UPS Customer Service to track item, they said I need to call the Freight Service centre to schedule an appointment. They transfer me, no one picks up and directly goes to "Lenny's Voicemail". I called back again, and left voice mails from 10am -5PM (Closing time). Never received a call back. August 7th, Called the Freight Service Centre at 9am call go straight to "Desere's voicemail", whom is the appointment clerk. Eventually I contacted the operator whom decided to book the appointment for me for August 8th from 11am-3pm. August 8th, 2018. It is 1:30 PM I call the service centre to confirm that it will be shipped today. They then tell me that I need to book another appointment, and I asked why? THEY TOLD ME THEY COULD NOT LOCATE THE FREIGHT. SO I ASKED WHEN THE HELL WERE YOU GUYS GOING TO NOTIFY ME. So now I am on the phone to file a formal complaint. Please if there is a lawyer out there reading this, can we file a class action lawsuit against this company for horrible business practices. People are losing time and money, some people are taking time off work, some people are operating their own business, but UPS does not seem to care. read more

Order came 2 hours late. Called multiple times and they kept telling me it was coming in "20 minutes". Asked to talk to manager of dispatcher on 11/20 4:30 and she had some rude comments and instead hung up in me. She said she didn't care and it "wasn't her company" and would not give me her name. Poorly reflective of ups. read more

I agree with others - 0 stars. First, the delivery date online is a complete lie. They have to call you to make an appointment. No one will tell you this. I took the day off of work based on the online date, no one called me or ever said anything about an appointment, and I wasted an entire day waiting in the 9 am to 5 pm delivery window on that date. Then, a few days later, they finally called me and we schedule a delivery for today between 12 noon and 4 pm. I took yet another day off of work - losing money in the process for the way my time is being wasted. It gets better. Today at 1:20 pm, they called me and said "oops, it didn't make it onto a truck and will not be delivered today." I haven't been this furious at a company in a while. They exhibit a complete lack of respect for other people's time. read more

Yikes! I'd give them minus 5 stars if I could! WORST EVER. Good luck trying to get through to San Leandro UPS Freight Dept. The phone number just rings and rings forever. I literally called 50x to setup an appointment and go NO ANSWER. I finally got someone on the phone who promised me a delivery date, and they didnt even show up...Had to finally call the UPS corporate line to get it delivered. JOKE! Also UPS doesnt even deliver the freight in the end, they SUB CONTRACT it out to some other outfit (cheapest they can find, I'm sure)..Their prices are the most expensive for freight and the WORST EVER customer service! They are the most expensive company and worst service. STAY AWAY!! read more

Don't get caught in the first time buyers scheme, UPS Freight will rip you off! I called to get a quote for a shipment going to LaBarge WY from Phoenix, AZ. The original quote was for around $1000 dollars, I about fell over when they told me the cost for a 3 x 3 pallet that weighed in at 184 lbs. The CS person asked if I have used UPS Freight before. I told her no I had not. She jumped right in and stated they had discounts for first time users and told me she would ship my pallet in three days for $179. I told her I needed to let the owner of company know and would call back tomorrow. The owner gave the ok and I called back the next day and talked to a new person. I gave her all the quote #'s and discount code. She said we were good to go and they would pick it up the next day. The driver showed up the next day and lifted the pallet and said this is about 150 lbs. I said well I paid for 184 lbs so I should be good to go. The delivery took a week and a half to deliver and the next month a received a bill for $528 stating my pallet weighed 1070 lbs. There was no way this weighed in at that much. I sent them photos of the manufactures label show each reel on the pallet weight 74 lbs each, plus the weight of the pallet. I turely believed it weighed about 184 lbs, but maybe it was 170 and the shipping clerk made a keying error and added an a 0. They would not take the proof I sent and said I owe them $528 and that's it. Beware, they talk the talk, but doesn't walk the walk!!! Rip Offs'! read more

See all