UPDATE - I just received a call from a sweet-sounding agent to schedule my delivery for tomorrow, so I'm changing my rating from one to three stars. ORIGINAL POST - I've had today's date marked on my calendar as the delivery date for my highly anticipated purchase, which arrived at the local (Marietta/Kennesaw) terminal four days ago. I made sure to be home today and started tracking the delivery early this morning on my phone and laptop, probably refreshing every half hour or so. If they showed up as early as 7am, I wanted to make sure I was up in case they needed to know where to leave it. It's now the afternoon on delivery date but there's no change in the status. I called and was told I need to make an appointment for the delivery! Why haven't they reach out to me about setting up an appointment? How long would it have remained in their warehouse before they finally reached out? I called customer support and am now off the phone with an agent who told me, "You need to have a delivery appointment", and that they would be calling me. It's not looking like it'll be anytime soon. read more

What a horrible loss...our only reliable delivery company UPS, seems to have been replaced .. Nordstrom is using this incompetent service. I will be contacting Nordstrom too.. Every delivery has been after 10 pm...I have video of the carrier literally throwing my packages on the porch. God help me if and when I have to return something... Appallingly bad. Deliver my packages on before 9 PM, set it on my parch, and make returns easy. read more

I've been trying to locate a pallet with two new fenders for an auto restoration for over 2 weeks now. You call and get someone that says we have it. Then someone else will say we can't locate it and we'll call you back. I'm on hold with them again as I write this, 20 minutes of my life I won't get back. How do you run a business like this? I think they stole my items and are leaving me out to dry. Unfortunately I had no choice in using this freight company because if I knew ahead of time, I would have bought my items from someone else just to avoid the headache. read more

Tforce has greater than 95 %negative reviews. one of our vendors keeps using them. They never change. we have a shipment received at the station that is 40 miles away setting on the doc for 2 days. we are not able to get a commitment for delivery. DO NOT USE THEM. Even their drivers say the same things. After calling for 2 days. I seethe shipment is finally out for delivery with this note from tracking: A DELIVERY APPOINTMENT HAS BEEN SCHEDULED WITH THE CONSIGNEE. This a lie, they have never called to schedule delivery, The person I spoke to said she will address this with The Ocala terminal. I believe they deliberately slow shipments and prioritize others. Just ask your vendors not ship with them. It was not our choice that Tforce was chosen for delivery read more

We have used them twice. The drivers are super nice, and the items arrive safely. However, I would never use this business again and not recommend them to anybody. Here's why: They have some algorithm that if you have not used them before, and if the item is over 150 pounds, and if the truck doing the pick up has a liftgate, they bill you the $59 for the liftgate regardless. We have a forklift at our location. We specified no forklift needed at pick up. We loaded the truck with our forklift. We have it on our security cameras. A little over a week after they picked up the item, they conveniently charge your credit card the $59. I contacted them and they basically just ignored me. I pretty much gave up the first time. But it happened again today. This time I reached out more determined. They told me that because I met those three criteria, they billed me, and for me to get the charge is reversed, I will have to show them the security footage, or that we have a Forklift, and just silly stuff. All they would have to do is ask the driver, because the driver would remember us and he recognized me from somewhere else anyway, so it wouldn't be a big deal to ask. However, I don't even think at the time of pick up that the driver has a say. Since if you meet these three criteria, you get billed anyway. It's just sad that they dishonestly charge you for a service you didn't use, and then make you jump through all of these hoops to attempt to get a refund. Well, I sent the pictures and everything she asked for. I hope they refund me the money. If not, I will go to small claims court, not only for the money, but mostly out of principle. Super sad and very dishonest business practice. Even more sad, because the service itself is very good and reliable. read more

1. You turned your Google Reviews Off. You won't fix Customer Service so it's not going to get any better. 2. Was hung up on/disconnected three times now. 3. No matter what you do, you will never reach a supervisor. 4. Recording conversations does nothing or the people that hang up on you would be fired! 5. My shipment has been sitting on the dock since Monday and won't be delivered until Friday.....Maybe. No Accountability! read more

We've had a product order sitting on their truck 30 mins away for 5 days. They keep forwarding the delivery date. After finally calling them they say it can't be delivered for another 4 days because there's no one to drive the truck and deliver and when we say we'll come get it, we're told we can't because it's packed away on the truck! Beyond pissed!! read more

​I am beyond frustrated with this company. I had a confirmed delivery window today between 10:00 AM and 3:00 PM for a massive 5-pallet shipment. To prepare for this, I had to take a full day off work and personally pay for a crew to be on-site to help me unload everything. ​I started calling the terminal at noon just to check in, and I called more than 10 times with absolutely no answer. They completely ghosted me. When I finally got through to someone at 2:30 PM, they casually told me they weren't coming today. No phone call, no email, and zero respect for the fact that I've lost a day's pay and am now out of pocket for the labor I hired. After seeing how they operate, it's no wonder why there are so many huge bad reviews for this company. ​It is ridiculous that these companies will charge a customer a "redelivery fee" the second a driver has to wait, but when they don't show up at all, they expect the customer to just sit there and take the financial hit. If you are a small business owner or a residential customer, be very careful. Their communication is nonexistent and their logistics are a total mess. read more

When I was called the day prior to delivery to confirm someone would be home, I asked if everything would be on a skid moved by pallet-jack, which the woman on the phone confirmed. I then asked if the delivery driver could drop it inside of the garage, which I was told no, though they driver might do it for an additional fee if you ask in person. Otherwise they are to drop it right at the threshold. My wife was home while I was at work, and the driver told her he could drop it in the garage for an additional $200 cash, which she did not pay. He then proceeded to leave it a quarter way up our driveway, stating it was stuck in the snow. We have a horseshoe driveway, and one end did have a bit of snow, while the other did not. Additionally, our driveway is wide enough for a delivery truck to back into, as many have in the past. Instead of backing in or using the other side of the driveway with the pallet-jack, this delight of a man just left it as shown in the pictures I took when I got home later that evening. The freight was an assortment of exercise equipment weighing over 500 lbs. I left it there until morning, then brought it in piece by piece. read more

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I wanted to share a very positive experience with TForce Freight. I ordered a large aquarium that was to be shipped from Florida to Washington State & was very concerned about it arriving intact. The delivery schedulers were very friendly and offered next day delivery. The driver arrived on time and had to navigate our very difficult panhandle driveway with his huge truck. He was friendly and patient as we had to open the boxes to inspect the tank and stand, which took a while. There were no problems and it was a stress free experience compared to what we have experienced from other delivery freight services in the past. read more

They continue to provide false delivery dates and lying about them arriving at a specific time although they did not. Do not trust this company. read more

I call customer service schedule a pick up and let them knows what I am sending, they say everything is okay and they will arrive on Thursday the 8th to pick up. Thursday the 8th comes, no pick up no call from these worthless people. Operator doesn't know why I have not been picked up and cannot get a hold of anyone at the shipping center. Says they are sorry and pushes my pick up to the next Thursday the 15th. I call the customer service center on Tuesday the 13th to make sure everything is okay with my pick up operator says everything is good but to call on Thursday the 15th to get a more accurate time for pick up. I call on Thursday the 15th to customer service center to get a more accurate pick up time and the operator says, driver is in my area and I will be picked up by 5PM. Get a call from the shipping center 1 hour before my pick up for them to tell me that they cannot ship artwork ARE YOU F**KING kidding me??? What a worthless company. DO NOT use this company for anything, absolute garbage company read more

Sheer incompetence and lies. We had arranged for valuable cargo to be delivered on Monday, 15 December. Their tracker showed that the merchandise was at their San Leandro facility on Friday, 12 December. No sweat, right? Just load it and come over the hill 30 miles to Livermore. We had people waiting all day on Monday - the scheduled delivery date. No joy. Again, their tracker updated the delivery to the Tuesday. Okay. No joy! Now, the tracker shows a Wednesday delivery date. I called the company and was passed-off 3 times before getting a callback. No, there would not be a delivery today, either. Rather, it was explained that all the drivers "are already out"...the hilarious part is that the customer service person suggested that I could go and get the two pallets myself!!! By this point, I'm looking-around for the hidden cameras...this is surely a bad made-for-TV gag. I not-so-politely suggested that: 1. the genius dispatcher bring the items over; or 2. They get a driver out here this afternoon...I can wait until 7pm. It's now after 3pm and no one has called to update, explain, apologize, offer a free coffee...nothing but crickets. We are not available tomorrow to receive the delivery. My only further course of action is to call our supplier so we can inform them of this episode and simply explain that there will be no further deliveries by this carrier (UPS). Period. read more

If I could give 0 stars, I would. This was by far the most unprofessional freight experience we have ever had. When we have used other freight carriers in the past, we've always been able to secure a confirmed delivery date and time up to a week in advance. I thought R&L Carriers was hard to work with but TForce wins the competition of being the most incompetent, unprofessional service we have ever worked with. With TForce, despite numerous calls directly to their warehouse (which went completely unanswered) and multiple calls to their customer service team, we still have no resolution. Even TForce's own customer service could not reach their warehouse during normal business hours. When we finally spoke with someone, they openly admitted that they were not returning calls to customers on purpose because they were so backed up on shipments. Meanwhile, our order has been sitting at their terminal for a week now without a single confirmed delivery window. To make matters worse, TForce reported back to the company we ordered from with a false statement, claiming we had declined a delivery appointment and requested dock pickup instead, something we never said. We received a confirmation from the company we ordered that it was supposed to be delivered on Friday but when we spoke, they said this was not possible. We had clearly communicated that if they couldn't deliver Friday, we would pick it up but we were told that wasn't possible either so we confirmed delivery on Monday. As of this writing, we still do not have a confirmed delivery time window. At this point, we are left questioning whether this is simply non-performance or if it amounts to theft of property, as our paid-for product is sitting in their possession without release. The lack of communication, dishonesty, and complete disregard for customer service is unacceptable. Reading through other reviews, it's clear this is not an isolated issue but a systemic failure. TForce lies to cover their delays, avoids responsibility, and provides no accountability to paying customers. The canned responses from the company on Google reviews ("we regret that we fell short of your expectations...") are meaningless because nothing ever changes. The lack of response from TForce, combined with their overwhelmingly negative track record, reflects very poorly on RTA Cabinets for choosing to work with them. This has been the most difficult and unprofessional delivery experience we've ever had with a cabinet supplier or freight company. It disrupted our schedule, and as a result, not only will we never use TForce again, but we will also not be returning customers of RTA Cabinets. Avoid this company at all costs. read more

I work at a company in Delafield, Wisconsin and we had a delivery of 3 pallets of dry goods ($5,000+ worth of ingredients) that were scheduled to be delivered yesterday. The company called a week prior to confirm the delivery time, during this phone call I confirmed that they would be delivering with a lift-gate truck due to the fact we are a small location and do not have the equipment or training to transport pallets on and off of freight trucks. Around 3:00 yesterday we received a call from the delivery driver letting us know he was in back. During this call the driver asked if we had a forklift to transport the pallets, and I reminded him that we requested the lift-gate truck (which always come with a pallet jack to move the pallets on and off the trucks) due to the fact we are unable to move the pallets ourselves. He confirmed he had the lift-gate truck, but repeated that he wasn't sure how he was going to move the pallets despite having all the proper equipment to move them. Once he was parked I walked with him to the back of the truck confirming that he did indeed have the pallet jack and the lift-gate, as well as our three pallets of goods, but he still didn't know how to get them off of the truck. I'm not sure if this company just failed to train their staff properly or if the driver was just lazy and didn't want to do it himself, but it was a very straight forward delivery that has never take more than 15 minutes when our normal delivery service drops them off. The driver was also not able to hold a conversation with any staff and would frequently walk away mumbling in the middle of the conversation, leaving us confused and unsure of what was going on. After about 15 minutes, the driver comes back into the store and tells us he can't deliver it and would be back tomorrow and then just left without another word. This left us without several products in store, products that many customers have driven an hour or longer to come buy. Today when checking the tracking, the shipment was labeled as "failure to deliver due to store closure" which was false as I spoke to the delivery driver face to face, and he just wouldn't deliver the products. An hour or so after checking the tracking, the company calls to schedule the delivery for TOMORROW, despite the driver explicitly saying he would be delivering it today. I reminded them what the driver said and that we were supposed to get it yesterday and their response was, "Well the driver said the store was closed so that's why he couldn't deliver it" Which, again, was a complete lie as I talked to the driver face to face for several minutes. After all this, the representative on the phone tells me they can't get the delivery out to us today, they can't even give us a window for what time the delivery will come tomorrow, and they wont even try to prioritize our shipment despite it now being three days late. Overall this company is the worst delivery company I have ever worked with, the delivery driver they sent was sketchy and unprofessional, the customer service agent I spoke with was unable to do anything but waste my time, and they cant do the one thing they are supposed to do; deliver. I wouldn't even use this company to ship dirt, they are that useless. read more

The worst customer service ever. Don't use this company, they have many delay and you could wait more then a week even if it should get in next day. I don't recommend to work with them, you will never get your pallet in time. Don't waste your time read more

Tforce Freight, you are a complete joke. A company hired you to deliver a chair to my residential address. I get a call from you asking that I get MY OWN TRUCK AND TRAILER to pick it up and deliver it to MY OWN HOUSE. That is top quality service right there. Then you send a letter to me, a guy that DID NOT HIRE YOU or AGREE to /SIGN anything with you making the false claim that my property was not accessible and that you are going to charge me for storage fees for the product you 'could not deliver' lol. Dont accept jobs you are so pathetically inept as a shipping company, that you cannot complete. Thats on you, not the person you took the job to deliver to. If (negative) -10 stars was an option, youd have gotten it. read more

Truly the worst of the worst, avoid at any cost. Took so far 18 days to send a shipment that was quoted at 7 days with absolutely no communication read more

TForce freight is the worst company that I had ever dealt with. I placed an order in East Coast it arrived at TForce in 5 days and TForce is doing absolutely nothing after it arrived at their yard. I live about 8 miles away and it took them a whole 7days to deliver to me after delays and cancellation promised delivery and about 10 phone calls later. This company should not be in business, the owner or manager doesn't give a dam about your product or your time. Like a lot of others said if I could give a 0 or even negative rating I would. I never give ratings for a company except this GARBAGE JUNK USELESS Freight company. DON'T USE THIS Company. read more

Order picked up in Florida 1/28. Arrived in Altanta GA on 1/29. That is the last tracking except for "DELIVERY APPOINTMENT HAS BEEN SCHEDULED WITH THE CONSIGNEE" on 2/5 and 2/6 and "OUT FOR DELIVERY" on 2/11 when I received a call from the driver when he was 30 minutes out. Shipment of 4 boxes of finished flooring became a mess of empty boxes and loose planks all jumbled up and plastic wrapped after boxes were destroyed during shipment. This is the very first time in decades of receiving shipments that I had no option but to refuse delivery, since there was no reasonable way to determine if the shipment was complete and without damage. read more

TForce Freight - Couriers & Delivery Services Near Me - San Leandro, California

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total BS experience... got a quote from an AI source and ended up costing twice as much. the email "customer service" is actually an AI generated thing. STEER CLEAR OF THIS T-FARCE shipping company read more

A recent purchase of mine used TForce Freight. After reading the Yelp reviews, I was concerned I'd never get my package, but the merchant said it was too late to cancel the order. He said people only review when something bad happens. So I made a deal that if nothing bad happens to my delivery I'd give 5 stars. I could see why this company gets so many 1 star reviews; their communication wasn't great and they arrived a couple hours earlier than they said they would. However, I personally received my package on the scheduled day in good condition read more

The same as every other review. They schedule a delivery and then they are a no show with no phone call. They got me twice. I am not playing this game with them. I contacted the company where I purchased the product from and informed them to return it and refund me. read more

They stole my package from Zara. Took a picture that it was delivered to some non-existing mailroom that is not at my location. They keep claiming that they delivered but they stole it. read more

TForce Freight - This is the item stolen by T force from Zara. - Couriers & Delivery Services Near Me - San Leandro, California

People who order from American Eagle... beware that this company is contracted with them and they steal your items , take pictures and quickly pick the package up and take the items they want out of the bags, deliver at close to 9pm but don't send notifications until the next day.. you name it... they took my jeans and left a shirt... not just that but this photo is also proof of when I ordered back in October and they text me saying it was delivered but then quickly sped off and claimed they could not return. This courier that is contracted is horrible. I even called American Eagle up and they said they have been getting large amount of complaints about this courier who delivers for them has issues from agents over the phone. Something needs to change... they are stealing from customers and they are contracted with and companies by not delivering goods correctly or ideally. Where is the accountability here ... the low reviews are pretty unanimous that something is corrupt read more

TForce Freight - People who order from American Eagle... beware that this company is contracted with them. - Couriers & Delivery Services Near Me - San Leandro, California

I would leave 0 stars. We had a delivery scheduled for today. The driver pulled up to the wrong entrance for our house and I asked him to use the front entrance. He was put off by the request, but said he would. I went in the house and came back out later to check on the delivery and he didn't leave it - didn't call, attempt to reach me - just left. This was a tub for a renovation and now the whole project will be held up. I have been on hold with T Force for over 20 min and don't anticipate anyone will every answer the phone based on reviews. A complete scam of a delivery company. read more

I would give 0 if possible!! This freight company is a joke with the worst customer service...nothing arrives on time and they never do what they promise to fix the problem they created. read more

ZERO Customer service, every time you call you get someone in another country, which would be fine but there is absolutely no follow up! For a company that bought UPS you would think they had even the slightest conception of shipping. But nope. You can't even schedule a pickup or go to the facility because, SHOCKER. Noone is there! at all. I talked to 2 drivers who were waiting hours to drop off. read more

I'm a broker. My vendor drop shipped freight (with my address as the "from"). I was invoiced by TForce, even though the shipping was ordered by my vendor. (I paid my vendor the shipping). TForce harassed me with phone calls and emails that they would "escalate legal actions". I called and spoke to representatives twice, along with several emails telling them that this invoice was not my responsibility, and to reach out to my vendor. This went on for several weeks with demands that I submit some sort of authorization letter from my vendor, until my vendor replied to TForce telling them that they had sent a check and it had been cleared more than two months ago. Zero customer service, zero understanding, totally irresponsible to send out invoices to the wrong person, and to then try to "escalate" collections to someone who never ordered their service. Absolutely terrible company. read more

WORST COMPANY EVER! They do not deliver when they say they will. We had a HUGE shipment of dozens of boxes that was supposed to be delivered between 11 am and 2 pm. We had a whole crew of people gathered to help unpack the boxes. They never showed up. They never even called to say they weren't coming. And their phone line just rang and rang. This is not the first time, either. It's absolutely criminal that companies continue to use this service to deliver goods. They are horrendous monsters. read more

Extremely disappointed that Nordstroms uses this 1 star company as a delivery service. I live in a nice building with a big mail room and have never lost a package in my 3 years living here. This company was supposed to deliver my package on Saturday 6/1 and the Nordstroms website said it was delivered, but it wasn't. Then suddenly on Sunday 6/2 I get a delivery notification saying my package was delivered at my front door, which is impossible because unless you live in the building, you can't get to my front door. These imbeciles dropped off the package at the front door of my building, which is located in Oakland, CA and everyone knows you can't do that because it is not a safe area and anyone can walk away with a package, which is what happened to me. I bought this item on sale and now I can't buy it again because my size is no longer available, so I am SOL. T Force should be put out of business with the exuberant amount of negative reviews they have!! read more

Garbage Company! No tracking other than checked in and out of facilities, no ETAs given, lost drivers, lost packages. Do yourself a favor and pay more for higher quality service. read more

There are already 150 one-star reviews for TForce. Is it even worth my time to add to the chorus of unsatisfied customers? I never imagined there would be a company worse than OnTrac! Echoing what others have said, beware that Nordstrom sometimes uses TForce. They didn't bother to ring the door bell, then said my package couldn't be delivered because they were denied access. Yeah, I'm not psychic to know you're at the door if you don't ring it! I hope my package gets delivered in the next couple of days... read more

If you have to use their tradeshow department good luck. I will never use them again. First negative experience. The driver couldn't pick up the package from GES. This took about 6 hours to resolve and they charged me for it. At the end of the day it was a language barrier issue. Second bad experience, completely destroyed wooden crate on a return shipment. Now, this was a heavy duty, reinforced well-built crate, so it would have taken a gigantic force to destroy. Third and final experience, my shipment was not picked up until 3 days after it was scheduled. Mind you I was communicating with them throughout the day and trying every avenue I could to get help with this (phone calls, emails, texts). When it finally was picked up I was concerned it would not make it on time. I was told that it was still guaranteed for delivery on 6/6. When I arrived on 6/7 it was not there. They'd never sent me the tracking number either so I had no avenue to work with their regular customer service who "don't use the same numbers" The tradeshow department is closed on a sunday and were not on site as they told me they would be so I had no way of knowing if my booth would arrive on time for the show. So I call them at 7am on the day of the show to find out if there is a prayer I'll get my shipment in time. I talk to the same rep that dropped the ball throughout the process "Debbie" and received no explanation, no apology and no indication of when I could expect to see my crate. Apparently it was in ohio still. So I requested it just be returned to sender at their cost and went last minute shopping in an uber to try to put together some kind of booth. Day one of the tradeshow went on. I arrived to day two of the tradeshow to see my crate. So .... now I have more stuff than I can possibly ship back in one crate and I already bought all this stuff that was not in my budget to make this show go on..... Suuuuper helpful. read more

I have only gotten delivery from the TGorce freight, it arrived when they said and the delivery driver was excellent and put my merchandise exactly where I requested read more

Do NOT USE this service. It was a curbside drop-off. They were politely asked to move the package under an awning out of the RAIN just a few feet more; a 450 lbs package. The driver refused. Human decency.. they have none. read more

How disappointing that UPS has contracted the freight with TForce. In my 30+ years of moving freight I have never been more frustrated with customer service communication and overall service. I strongly recommend they get their act together. Service calls go to Asia and billing is outsourced to South America. No one is on USA time table or properly can address the concerns. My time & calls are endless I quit making notes @16. Poorly run company...Use FedEx!!!! read more

Extremely disappointed that Nordstrom uses this 0 star company as a delivery service. Because of this delivery service the packages get lost or stolen and all retail stores has increase their APR rate to 30%. My delivery address is very large and easy accessible located on the 1st floor . I doubt that someone can miss it. They lost or I don't know what they did with my package.... They never sent any email that package was delivered and next day customer service representative forwarded me an email with a weird picture which is not in this building at all. Avoid any service with TForce Logistics read more

Package never arrive with TForce! Worst service everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Best courier service. My package came the day it was scheduled and at 1:15. Everything was perfect. 5* Highly recommend.