They suck, they know it and don't care. Out of country call center is a hassle. Once you get to a person that can help you they are rude. Similar to dealing with the DMV... read more

This is the worst customer service I have encountered, ever. Three broken delivery appointments. No communication. I had to wait around for 3 4 hour windows. Will never use this service again. read more

I have bad news for you. If you're reading this review, you're already screwed. Since few would ever seek out reviews of a freight location in a normal situation, chances are you already had a shipment arrive there and are now stuck in the Appointment-Disappointment purgatory described by the other reviewers. I got my package only after: - two appointments came and went; - a total of 2-3 hours on the phone with customer service or on hold; - driving across the bay to the facility and: - signing off on a pickup and getting told where to pick it up; - getting forgotten about; - going into the loading area, and luckily running into a manager; - tracking down the actual package with help of the manager, who unfortunately wasn't familiar with the package pickup procedure; - waiting a while for a worker to come drive the fork-lift 100 feet to my car. Before arriving, I had imagined some small office with 3 people running it and just slacking off or something. Instead, it's gigantic, chaotic and disorganized. There are countless big packages, hundreds of trucks and dozens of drivers. It has a distinct third-world country feel. Some kind of work is getting done, but a sense of hopelessness looms over the place, and as a result workers appear to be giving zero fucks. Fork lifts are driven like go-karts. Any ambitions I had about filing a formal complaint detailing how they must respect their customers' time went right out the window -- this is simply how they operate. I am certain I was lucky to have physically located my package before getting skewered by a forklift like kebab. read more

WASTES OF HUMAN SKIN.... Collection of slobs... They "lost" my package that's about the size of 2 COFFINS! , supposedly it was there but they "don't know" where it is? WTF?!?! Lied to about delivery time, they lost it. Looks like common practice for this terminal. Get new staff, FIRE THESE SLOBS. What's even more insulting is that stupid phone system that routes you to a computer that asks for your tracking number, you enter the number, then it routes you to someone in the Philippines that just ASKS YOU FOR THE TRACKING NUMBER AGAIN.. 2015 and a multi-billion dollar company doesn't possess the rocket-science "technology" of transmitting 9 numeric characters? What idiots! After you keep yelling that the guy in the Philippines, you can finally get the phone number of this terminal, choose "Dispatch" because all the other departments go home after 5 and they're too lazy to change the voice mail menu. Get ready to GIVE YOUR TRACKING NUMBER A..G...A..I...N!!!!!! for the 3rd time and wait longer so you can waste more of your day and ask the know-nothings there where your package is. Let me save you time.... THEY DON'T KNOW! read more

UPS Freight is the absolute worse company to deal with. Long story short, I received three deliveries from them and all were damaged and/or broken. Also, just try to communicate with their dispatchers. They refuse to pick up the phone, they will not return calls, and they do not deliver when scheduled to do so. I never received any courtesy calls when deliveries were running later than expected, and when they mess up and drop the ball, you never get so much as an apology. I've had to deal with these morons for the past 2 months, when I finally get done with this last shipment, I'm never, NEVER, going to deal with them again! read more

hands down the worst experience ive ever had with a shipping company. ordered my item 1/4/19 and they said it would arrive 1/10/19. 10th comes around, nothing, call in, they say oh actually its going to be the 14th. I take the 14th off work, they tell me that its not actually arrived yet. I wait a day, they call back, tell me it's going to be the 18th. I take the day off work for the 10am to 2pm shipment. It's currently 5pm, nothing, they dont answer the phone, voicemails are all full. If this didnt say UPS id think I was getting scammed. This place is joke. read more

UPS Freight should rename itself to Ooops we lost your package and we won't ever call you back in an hour, or do anything else that we say we will. Shipment was sent July 12th. 1 of 3 items were lost. Got call from UPS last week that missing item was found and will be delivered this morning. Stayed home to receive shipment. Guess What, After 30 minutes with UPS Cust SVC, they finally determined that the item did not get sent out for delivery today. Lets see the package has been in their system for 48 days and they still can't figure out how to load it on a truck and make a delivery. They don't deserve to be in business. read more

UPS Freight is the worst service of any service in the world. If you schedule a pickup for any particular day it probably means they will come the following day...if that. Always late, rude service. You will need to go through pain only to give them your money. I hope logistics becomes more competitive and someone knocks UPS right off the market because they're the worst company I've ever dealt with. I think Amazon will take them out soon. I'm praying. read more

Once you find the will call area (use the truck entrance, check in with the gate keeper and they will direct you), the staff is friendly and helpful. Be sure to call ahead to confirm your freight is ready, and they will bring it down the ramp at dock 22 and help you load! read more

Even 1 star is too much for this company. If they have to wait for literally 2 minutes when picking up your load, they are told to leave. This is what happens when a company thinks they are the best in town. Sorry to tell you UPS, you are not. read more

BEWARE - UPS Freight is a different entity entirely from UPS, the company that you use to send packages. We've had an account with UPS for over 30 years, but as far as UPS Freight was concerned, we were later to learn, we were nobodies that had to pay CASH upfront with no warning and they couldn't tell us how much the amount would be. THE DETAILS - We had a shipment that needed to go LTL and I thought I'd give UPS a try. I booked the shipment through their web-site after receiving a quote. As a long time UPS account, I thought that we would have been billed, like every thing else we ship via UPS, and there was nothing in the process of booking the shipment that indicated that there were any other terms for the shipment. However, when the driver showed up to take the package I was told by him that we had to either pay him cash or the shipment would go collect. Surprised and feeling pressured, I let the package go collect. After the driver left, we called UPS Freight regarding the terms. The first person I spoke to essentially said it was tuff-luck for us, we were cash and it was immaterial that we were a UPS customer. I pressed for a supervisor who was more helpful. She revealed that the driver had been in error, that he shouldn't have taken the package collect and that we were required to pay cash for the delivery AND that the quoted amount was not going to be honored AND that the package was going to have to be re-quoted and we would have to pay the mystery amount cash up front. The driver returned with the shipment, we unloaded it, said good-bye to UPS Freight. THE CONCLUSION - It's unclear to me how we could possibly use UPS Freight when they can't commit to a price that was quoted by their own on-line system. Also, this division of UPS Freight and UPS Everything Else, feels like a bait and switch scam. To process the shipment we used our regular UPS log-in. Nowhere were we asked to create a UPS Freight account, the web-site just took us gingerly into the Freight world with no explanation of terms, opening an account, establishing an account, anything. read more

I would NEVER use this place ever again! The company I purchased the cupolas from set up a lift truck delivery still I was unable to unload them. When UPS Freight called to let me know when they would be delivering they said it would be between 12-5. I was then told they would drop off the boxes at the curb? At the curb?? I asked where they were delivering because I live on a farm and there are no curbs. Then they would drop them off on the side of my driveway by the road. That meant they would drop them in the culverts. Now mind you they were suppose to unload them where I wanted them since they were paid 190.00 extra to do so. They claimed they did not do that just drop them to the side your responsible to further placing them. There are 3 boxes per cupola I ordered 2 cupolas. The total weight for each cupola is 155 pounds i.e. 53 pounds per box. Unbelievable they can not put them where I need them put! It is now 5:07 and they still are not here! DO NOT HIRE THIS PLACE THEY ARE A SCAM!!!!! read more

Just like everyone else who has left reviews of this UPS freight location, I can't believe how bad they suck. A shipment got to them 8 days ago, and all they have to do is move it to San Jose for delivery to us. It has been sitting on their dock in the trailer with no one touching it. Everyone I talk to is very polite and promises to escalate, email the dock, talk to the dock, get a manager on it, you name it. And every day, nothing happens. It just sits on the dock. I've contacted the sender and they've put a trace on it, and UPS has a limited time to deliver it or mark it missing. At which time, it becomes a matter for the sender and UPS. I am fed up beyond belief with these people. They've got one job to do. read more

I expected delivery of a medical laser, but the driver said that she was unable to remove it from her truck, complaining it was too heavy. I had to wait another couple of days for a different driver. The second delivery driver apparently dropped the crate, because the pallet underneath it had been crushed and the laser was damaged beyond repair. A few weeks later I was billed for "re-delivery"... and no apology for destroying the medical laser. Even after two long phone calls and two emails, the company still believes that I should pay for the second delivery. read more

FRAUD ALERT! This company will give you a cheap price and them weeks later charge your credit card for double the price. Its in their fine print that you agree to when booking. They got over $500 extra from me for something that shipped for $214!!!!! Pro #820120044 read more

Due to operating conditions, your package may be delayed. / Delivery will be rescheduled. Commerce City CO

Another horrible experience with UPS. I spent over $250.00 to ship dishes to my daughter. Each piece was wrapped in bubble wrap and also separated with many layers of paper and surrounded with pool floaties for extra padding. The box was clearly labeled "Glass", "fragile". Yet somehow they managed to break 14 pieces! A week after delivery, the rep at the shipping store notified me that the package was damaged at their hub. He said they removed the broken pieces and would be shipping them in a separate box. That box was never received. They wanted me to identify these broken pieces and provide pics of how the dishes were packed as well as the items received.even a plastic photo frame in the same box was broken! I didn't take pics before shipping. I gave up waiting for the package of broken items and just emailed a list of the missing items and a lust of items receieved that were broken. They had already closed the claim saying it was not packed correctly! UPS INSURANCE IS WORTHLESS!! THEY WILL NEVER PAY EVEN WHEN THEY KNOW THEY DAMAGED THE PACKAGE! Take my advice and use US Postal Service. They can at least read and understand "Fragile". read more

So this post is more about the company in general, 7 out of 7 of the last shipments we've sent we have been charged 3times the amount we were quoted, and the only way to get the right amount charged is to 1. have proof(lucky i print everything) 2.have 30 mins convos that go nowhere 3. spend weeks trying to fix UPS's mistakes and 4. get told a different reason each and every phone call. read more

if I was possible to give a less than a one star that's what I would do lost two shipments in two weeks. Customer service is totally useless and a bunch of liars. Pay the extra money and use FedEx read more

I paid extra to use UPS freight expecting them to be better than YRC or Roadrunner , They ended up being much worse! The San Leandro terminal is terrible . Zero communication . I,m on mt 3rd appt. waiting for them to show up and every day I had to call them to find out they wernt coming. Do yourself a favor , if its brown flush it down . read more

UPS Freight is scamming customers!!!!! I am a former employee and I witnessed it first hand. Customers receive a negotiated rate for the correct package size and weight then they are charged up to $400+ more than the negotiated rate because of what is called a re-weigh. I recently saw a shipment that was a 70"x50x8" box that I picked up myself and weighed less than 40lbs get reweighed at 198lbs! That customer was invoiced for a higher bill than what was accurate for the weight. read more

BEWARE anyone using UPS Trucking and shipping to a Residence. UPS does NOT tell the residence that they need to schedule an appointment with them to deliver to a residence, even though they say they are supposed to. Their shipment will then go to the UPS Trucking warehouse (1WEEK or so) - until the resident realizes what is happening even though they are tracking the shipment - and calls UPS Trucking and they FINALLY tell the resident to schedule an appointment (that they did not know to schedule because they were not notified that they needed to schedule one). If you are the resident that may be receiving a shipment from an online order that uses UPS Trucking and are tracking it,remember to track it through UPS Trucking NOT UPS because tracking will not show up. Also tell the Merchant to tell UPS Trucking that this is a residential order. You should to call and make an appointment right away for a delivery even though not informed by UPS Trucking to do so. UPS Trucking will not deliver to a residence without an appointment, so they claim. After making this appointment, say between 1pm and 5pm on a givin day... You might want to set aside the ENTIRE day because they may or may not be there LATE ... say 7PM ! DON'T SIGN ANYTHING You WILL want to carefully inspect your shipment,take your time because they were late they can give you the same respect you gave them and wait for you, and after you find that your Shower pan or what ever it is that you ordered is BROKEN IN TWO PLACES or more ... Then you can REJECT the order and SEND IT BACK AND ORDER ANOTHER ONE. read more

I would give them zero stars if I could. Yelp...you should have that option. They have been absolutely horrible to work with and are not delivering. What is wrong with them. For three weeks every day they tell us our delivery will be on their truck and ask if a certain time is ok with us. We say yes, and they assure us it will be delivered. The next day, they say, 'I'm so sorry, we don't know what is going on with the Rialto UPS freight delivery center. We have been having problems with them for two weeks'. Then they have the gaul to ask if we would like the package delivered tomorrow. Every day for 3 weeks they ask us this. Of course we want it delivered...what are they thinking? That we paid for an item to sit in their warehouse. All the way to upper management. We have talked to the entire administration there. They keep apologizing and say that it will be there tomorrow...'we guarantee it' they say...between such and such hour. Next day...no delivery. We are still waiting on it...of course they have assured us that tomorrow it will be here. I'm not holding my breath. read more

this place was very late with my delivery, and my stuff was all scratched up i sent it back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!i will never use ups again!!!!!!!!!!!!!!!!!!!!! read more

Horrific experience. One of the worst experiences I've ever had. First, there was over a week in which they called the wrong number so I didn't know the items had arrived to their center. Then they refused to deliver precious, personally meaningful, irreplaceable items from my late mother's estate to my property. Instead, they wanted to leave them in the street. Not even the driveway - the street. Very large, heavy boxes in a narrow, busy street in an urban area. They had assured me the items would be delivered to the garage. I asked several people who confirmed. I even paid to have someone help clean out my garage. Driver said there were no special notes in the order. He was so non-responsive a neighbor and I contacted the local police station to see if someone could make sure the property would not be dumped in the street. With a witness present, they promised over the phone to redeliver with a shorter window (so I could hire my own movers to move the boxes from the street to the garage about 15 feet away). When I called a "supervisor" at the San Leandro service center to reschedule, he was rude, threatening, and abusive. I was afraid for myself and my property and registered a complaint with customer service. They sent my complaint back to San Leandro, the very center I complained about. Each time they reassured me I just needed to schedule another appointment. But the service center then tells anyone who calls that they refuse to redeliver. At this point, they are still refusing to deliver the items. Each day I am told a supervisor of that supervisor will call me but nobody does. The items were shipped a month ago. I'm not sure I have ever come across a 1 star reviewed business before, but this one deserves it. This is not how I want to use yelp, but it is so important that people avoid UPS Freight. read more

I had an order shipment out of San Jose CA. UPS freight picked up the pallet on the 14th, and San Jose terminal sent pallet onto the San Leandro terminal. UPS showed delivery in North Carolina on the 21st, perfectly acceptable. The pallet then sat in the San Leandro terminal for a week before they decided to forward it onto the next terminal on the 21st. Needless to say, it took over 2 weeks to receive this shipment.... All because of the San Leandro terminal's laziness. read more

I did a quick search on UPS Freight upon learning the $7,500 worth of gym equipment I purchased would be delivered through them. I have been worried/ full of rage ever since. An estimate given to me from the company I purchased from for how long the entire process would take, on their end and the transit time (UPS Freight) was 3-5 days. It has now been 18 days, roughly half of that time my product has been in the possession of UPS Freight, at a facility close to my home. Every claim of their incompetence, lack of caring, dishonest and plain lazy practices is absolutely true. I learned this from the first few minutes of scrolling through their online reputation. Look for yourselves- it's ABSOLUTELY HORRENDOUS. I'm writing this still waiting on my order to arrive, and have come to conclusion that I could probably build a buggy, rent some horses and make my way through a self-carved road to their terminal to pick it up in a faster time than they could get it to me. This is without a doubt, the worst experience I have ever had in my entire life purchasing anything. Whether it be a 25 cent purchase or a massive dollar amount purchase. When asked simple questions such as: "why was my order not delivered today, as it was scheduled?" or "why was my order not delivered AGAIN today, as this is the second straight re-scheduling" or "you realize that this is not only the third time I've had to re-schedule, but this is now the third time in which I have had to be the one to reach out to you to get the information that A.) my package was not coming, B.) you don't have a clue why it didn't come, C.) you don't know where it is, D.) you can't arrange for me to pick it up on my buggy because the appointment clerk is gone (at 2:45pm on a weekday), and E.) obtain the reason in which upon there myriad mess-ups, I, the customer, am STILL the one having to call to rectify, arrange and help figure out what he heck is going on". I now want to watch this company and the incompetent, uncaring individuals in charge suffer more than I want my stuff. I don't even want the 7K back, as long as I get confirmation that they're all now working the drive-through at McDonalds. That would suffice. In all honestly and my joking aside, I would not have even placed this order to begin with if I was aware of the ensuing debacle. I can't believe I'm saying this, but I believe if the USPS had a freight division that did residential delivery, that I think they'd do a better job. The government. It goes without saying, but the actual numeral of stars I award UPS Freight is negative infinity. read more

!!!!DO NOT USE UPS FREIGHT!!!!!! They lost an inbound shipment and a month later lost an outbound shipment. Not only did they take away ability to make money, they took away a substantial amount of my receivables. Thanks UPS Freight for putting me out of business. A UPS Freight driver laughed at me when I told him about my loss and said that they had lost a shipment from a business right around the corner from me that same week. Good job UPS Freight CEO, is this how you want to be remembered? as an incompetent leader. read more

UPS Freight will completely trash your package and then only pay out half the value of your claim. I am out $2375.00 US because of their negligence and poor handling of the freight entrusted to them. DO NOT USE THIS COMPANY read more

My car hood went out for delivery on August 3, 2020. According to the tracking online, it was delivered to my state on August 9th, this was a Sunday. I assumed it would be at my home that week sometime, since I am only about an hour away from where my hood was being kept. After not receiving it a week later, I looked online on the following Sunday and saw where they had commented, "Left message. UPS Freight is attempting to obtain appointment information". This was left on the 14th, which was a Friday, mind you, this message was FIVE days after my hood had been sitting at the current location. I was not sure what this even meant, so I checked my phone for a message and no, they did not leave one. I thought they would call back on Monday, so I patiently waited. When no call came in, I called on Tuesday, the 18th and asked what the message was all about. She said someone had to be home to receive the delivery because I was in a residential neighborhood. I told her that I would schedule then, since I didn't know about this in the first place. She said someone would call me back to schedule in 1 hour and she would mark it urgent. Her name was Angel. I had made this call at 10 in the morning and still had not received a call FIVE hours later. I called AGAIN at 3:30 and was told the exact same thing. I did not get this lady's name, but told her that I just went through this. She promised someone would call to schedule the appointment. Well....no one did AGAIN. I called back the next morning, the 19th and talked with a Debbie. She stated she could not figure anything out and would put me through to a supervisor. After 35 MINUTES, I hung up and called back. I got another lady who finally got me through to Jay, the supervisor and he finally got me through to scheduling. I scheduled the pickup the next day, the 20th between 1 and 4. I requested a call 30 minutes before because I needed to get home from work. She said it was all taken care of. When I see an email about the delivery, it says NOTHING about a pre call to confirm. I ended up leaving work early so that I could be home just in case. At 4:00, my hood STILL was not delivered. I had to CALL AGAIN and they stated it was out for delivery, but not sure where????? I finally got my hood at 7:30 that evening. And, you know it, NO PRECALL AS PROMISED!!! I was lied to about leaving a message, NOT! I was lied to about a call in an hour, NOT! I was lied to about another call in an hour, NOT! I was left on hold until I had to hang up! I was told I would have my hood within a SCHEDULED time frame, NOT! I was told I would get a call before they came, NOT! That's ALOT OF LIES and I am not at all happy with the company and the way they perform their business!!!! Beware!!!! read more

This company sucks, customer service just keeps telling me they will call me within an hour. so far 5 for 5 no one has called since yesterday. Cant even set up a package to be picked up from the location. THEY ARE ACROSS THE STREET FROM MY LOCATION. When you call the 1-800 number no one answers or you are always sent to voice mail. Awful Company with useless customer service read more

This is the worst delivery service I have ever used. As of this writing, my order is over 7 days late. Repeated calls to their office have gone unanswered, and I am incredibly concerned that my order will never be delivered. Corporate needs to come in and clean house. read more

I own my own company. We have been using UPS since day one 06/27/2004. On 6/3/2019 my purchasing agent had to return merchandise that was sent to us incorrectly. He tried to log in to our portal but UPS was down and so he had to call to get the shipment setup. 11 days later I received an invoice for $1509.70 to return the merchandise. So 06/14/2019 my purchasing agent logged into our portal and plugged in the same information from the freight bill and the amount was only $368.66. So he called UPS to dispute it and was basically told sorry your stuck with it. So on 8/19/2019 I was contracted by Lincuna Jhanine via email to pay the invoice. I returned the email stating that I wanted to dispute it and wrote it up and attached the documents I had. She emailed me back and said she would open a dispute on the bill. 8/27/2019 I still hadn't heard anything so I called and spoke to someone name Lish or Wish and she pretty much told me that if I had received a quote then the amount would have been $368.66 and that since I didn't have the quote I would have to pay the full $1509.70 freight bill. The freight bill was more than the products we were returning. I am completely disgusted. Being a GOOD LONG TERM customer of UPS afforded us nothing. They showed absolutely not regard for my company or me. Customer care at UPS should be Customer Careless. Needless to say, I will be taking my business elsewhere from this point forward. I will even be closing my small package accounts with them. read more

Totally Liar! I supposed to get my shipment Tuesday. Called them and I was told that it will out for delivery Wednesday. Waited whole morning and whole afternoon until 10pm. Called them again and my items were returned back to the warehouse. I was hoping I get it today. No update so I called and I was told it will be tomorrow. Person said there's nothing they can do but wait until tomorrow. No supervisor, manager to talk to. read more

Ups in general sucks. Always delayed or damaged items arrive often in my experience. Terrible service. I try not to choose them but sometimes that's all that's available. read more

My daughter shipped all of her belongings from TX to CO. She purchased three new boxes and packed the items as she has before. When we received the boxes, they looked like they had been crushed. A hole in one that had been taped by ups. Two were open at the seam. They blocked our stairwell. We called. We were told the extra insurance she purchased, as well as the included insurance was not valid. 1. Ups did not pack the items. 2. She did not use ups boxes. (She paid extra for insurance because of this). Now, they want pictures of the items, as they were packed, pictures of damaged items, etc. We already unpacked the boxes because stuff was falling out of the boxes. We had to unwrap breakables over the trash can because glass was falling out. Crystal figurines, ceramic, etc. Not sure how we could have done this except take a picture of the box, take one item out, unwrap it, take another picture of the box, etc., until the box was unpacked. She was not informed of any of this when she purchased the insurance. She is also missing a bag that had her jewelry. A lot of the breakables were gifts from relatives/friends no longer with us, some were handmade... this is completely crazy. She actually cried when she saw the items that were destroyed (some were so broken I could not identify them.) I sent as many pictures as I could, and they are still insisting I show the items as they were packed, which items were in which boxes, etc. I will never use ups again. They should give customers a sheet or pamphlet describing their requirements before they even accept the packages or money. Her whole life was in those boxes! read more

These people were suppose to deliver something for a business on 2/14/18 showed it was out on delivery, i get a call at 1 saying they need to schedule a time to deliver for the 15th. Ummm ok thought i was getting it today. Schedule the appt for 8 to 3. Next day i wait till about 1 130, i call to get an eta, they tell me im not getting it till 5 pm. At this point im upset. I tell them no that is not ok i scheduled an appoint for it to anywhere from 8 to 3. They say sorry and there is nothing they can do. Ok so i wait till 5 call again at 515 asking for eta. Was told 10 to 20 minutes. The truck didnt show till 615 after the store is closed. I met the driver at the door sign the paper pay him shows i get 3 boxes. He takes 1 pallet off and leaves.... no hey we are short no nothing. I call ups ssying he needs to come back i paid in full i need all 3 boxes. This was not a cheap delivery. Over 10k in stuff. Customer service refuses to call the driver back. And san leandro store will be calling me by 2 pm. This isnt ok its hold up my business and my customers businesses. I demanded i talk to someone so i was told today by 9 am. So 9 am comes and goes nothing. I call and i am told to ask for LISA ok left a voicemail, nothing so now im waiting for shit i have paid for while this lady is dodging my calls.... this location sucks and i will be going up the chain of command. read more

Don't think I have ever posted about a vendor on Yelp before but my experience with UPS and this facility was so bad I felt compelled to. I needed an item I had ordered in time for a Saturday party we were hosting for my daughter's birthday. I ordered the item in plenty of time, it arrived at this terminal 3 days before the party (per the shipment portal) but they never called to schedule a delivery. I finally called the 800 number Thursday afternoon and was told I would get a call to schedule the delivery in the next hour. No one called so I called the 800 number again. This time they placed me on hold while they called the facility directly but the scheduler had left for the day. I was assured I would get a call the next morning before 9am to schedule the delivery. At 9:10 I received a call from the scheduler asking me to provide delivery times for Monday (party was Saturday so this did me no good). I told her I needed it that day and she said she would have a supervisor call me back. An hour later the supervisor (Rob?) called me back and I explained my situation and why the item was needed. He basically told me all trucks go out by 9am and nothing could be done. I called the UPS 800 number to file a formal complaint about the way my shipment was handled and was told this facility had a number of "issues" and that someone from the facilities management their would reach out to me (has not happened so far and I'm not holding my breath). So my shipment was not there in time for the party. The icing on the cake is at the end of my talk with the supervisor he asked when I wanted the item delivered on Monday. I told him in the afternoon....when I called the facility on Monday to see what time it would be coming they did not have me on the schedule. Because of this they decided to have it sent out with a "special" partner carrier...which if they had only offered on Friday would have solved all my problems. If you can avoid dealing with shipping via this service/service center you should. read more

This is the worst delivery service ever! My shipment never showed up, so I called for tracking. I found out my shipment had been sitting at their warehouse for a week, and no one contacted me. Customer service said that someone would call to set up an appointment for delivery. They never called. So I called again, and they said someone would call me; I didn't receive a call. I called customer service again, and they put me on hold for 30 minutes while they tried to get me a appointment. They set up the appointment for the next day--the delivery did not come. They did not even have the decency to call me and tell me my appointment had changed. I tracked it again, and it is now scheduled for tomorrow--I hope it comes. Keeping my fingers crossed. I have never had to work so hard to have a shipment delivered. The customer service is terrible, and the employees talk in sarcastic tones. Not professional at all. I have contacted all my vendors, and asked them not to use UPS freight to ship so I will not have these problems in the future. Hope this helps someone and can save them from lots of frustration. read more

this trucking line is the worst among, each time have the pick up, they always ALWAYS late, especially on Friday nite, called the dispatch, he will told you, traffic, traffic n traffic again, 1-2 hours late is normal for them, i would like to give no star if got a choice, stay away from them. read more