Very disappointed with order. Ordered steak tip salad. Instead of salad with all the extras, tomato, egg, cheese, etc. I got 2 side salads, dressing and steak tips. Not what I was expecting. Will order again but by phone with questions. read more

We ordered food for delivery. Service and food was great! We ordered hamburger steak, shrimp, and a hamburger all was very good and came with several sides. read more

Awesome food, awesome service, and the new management was phenomenal! Way to go. I ordered a while back and vowed to never return.... My order Tuesday afternoon was more than amazing! read more

My wife and I always order the cheese burgers the food is always cooked perfect the service is prompt we've never had a complaint keep up the awesome service read more

Prices have gone up and service and food quality has gone down. After waiting 10 minutes in the line and no one answers I decided to honk so I could get my food. I pay over $50 and my loaded baked potato means butter and sour cream. (Guess cheese and bacon were forgotten) No longer get the honey butter for my rolls. And we no longer get the plates and cups for our family meal... I sure hope Byron is no longer the owner,if so he sure has let his business go! Don't think we will be going back any time soon. read more

Ordered the medium size ribeye. The steak was so tough I could not cut it with a steak knife, impossible to chew. Filled with gristle and fat. The worst steak I have every had. At 69 years old I have had many steaks and this steak was the absolute worst. read more

$50 bucks burned on a 1/4 inch thick piece of gray meat that they claimed was NY Strip. It took an hour and a half, was cold, and inedible. And mushrooms! Mushrooms! I never learn. Every time I order mushrooms, and every time they are not in the bag. I'm usually not the "I'll never return" guy...but I will not. read more

The night manager is so rube I'll never order from a steak Express. I have never been treated the was she treated us! No wonder this location is slow with pore service. When you have pore leaders you will always have pore employees!! read more

This was my very first time ordering steak express. The food compared to the price is terrible. I revived hard, smooshed, burnt rolls that I paid extra for. My filet was over cooked, the ice in my cups were half melted. I asked for a specific delivery driver and a different one came. I would rather drive and wait in line to go to an actual steakhouse than to order here again. read more

Texas Steak Express - Odessa - Steakhouses Near Me - Odessa, Texas

Decided to try Steak Express Odessa this afternoon. I called in an order for pick up. First it took a rather long time for someone to answer the phone-around 4:30 pm. After placing my order I was told the total was $30.52. When I arrived for pick up it was 40.57. My mother's first bite of her hamburger had a freezer burn taste to it! I ordered the grill mix and the chicken was really tasty and grilled perfectly. However the steak bites were terrible!! They too had a very bad freezer burn taste! Was very disappointed in the food! We paid hard earned money for their food!!! Poor quality hamburger meat and steak bites! Don't recommend! Save your money! read more

My wife and I ordered our food at 8:00pm for delivery. The estimated time is 75min which I'm okay with. Well I called them at 9:30pm and let them know my food still hasn't arrived, they told us they're waiting for delivery drivers to take our meal. Well it's 10:20pm now and our food still isn't here so I called them again. They told us someone SHOULD be on their way and we proceeded to tell them that we've been waiting for two hours. Don't think they tried apologizing, he just stayed quiet after I pointed that out and asked me to repeat myself several times. I'm usually not one to complain, but the fact that whoever was on the phone acted as if he couldn't care less is what made me post this review. Very disappointed in the customer service I received! read more

Hands down the WORST Steak Express, or possibly even fast-food experience. We always make a point to eat at Steak Express when we're in TX and it's a big deal for us. We loved them when we lived in San Angelo a few years ago. This time though.. we were wondering why we didn't drive off. We placed an order on July 1st, an hour before closing as we were driving into town after a 12-hour trip. We were hungry and tired and looking forward to getting food from our beloved chain restaurant. We got to the drive-thru and the girl there was on her phone. We actually waited several minutes looking at each other like, "is she serious?" She opened the window and seemed confused; as if she'd never heard of our order being placed. By this point, going by the 15-minute time frame they quoted us at ordering, our food should have been packed and on its way to our hotel room so we could eat. Except it wasn't. I told my husband we should leave, but it was late and raining and we were all (four of us) hungry. We waited several more minutes and another car pulled in behind us. Around 15-minutes of waiting in the drive-thru and we pulled to the front so this person could be told their own order likely wasn't ready. Sure enough, they were waiting there as long as we were by the time we left, but I digress. The girl who was on her phone and the staff in the back seemed to be taking their sweet time. It was clear they hadn't made the order at all and it was bad enough, but they never even apologized for THEIR MISTAKE. Then, when it was finally ready--close to 45-minutes at this point, my husband had to run back inside as they forgot our side items. Again, no apology. I could see a man working at the counter and wondered why from where I was sitting in the car it looked like he wasn't doing anything. Oh, that's because he wasn't. My husband said when he went in there he learned this guy's only job was to take orders. Okaaay. This was just a crappy experience, but I will give them the one star in that the food was still delicious. The service was terrible and the owner would be wise to let some of them go. It's tacky to be sitting there on your personal cellphone when there are people waiting right there, but the lack of customer service was really sad. read more

I was stuck in my hotel room in Odessa Texas visiting my boyfriend and we couldn't leave because my dog tears up the hotel room when I do. I found this company on the web and we ordered two ribeyes and sides and drinks and they were just excellent cooked to order. everything was delivered that we ordered food was perfect. So much that when we were in Prescott Arizona we both remembered steak Express and wanted to have steak again but no steak express in Arizona so we had to suffer to go to Texas Roadhouse. Kudos for making a southern girl in Arizona remember her texas trip! Unfortunately I haven't been back but if you are interested I'd like to open a franchise here in Phoenix. read more

It's a little pricey, yeah, but steaks usually are. They've never gotten my order wrong, and i've always gotten service with a smile. Oh, and they usually have great deals on burgers. Great iced tea, too. read more

I am here in Odessa Tx all the time for work. I was told about this place about a week ago and now on my third order for delivery! I keep ordering the large Ribeye and I have to tell you all, that chef can grill a ribeye GOOD!!!! They are always on time every time. I saw a review on here complaining about the 50 min wait... If y'all want a steak cooked right and it's being delivered on top of that with all this oil field traffic out here that is NOT a long wait... My orders always say 60 min and it's usually between 50-60 min all three times. That's very good time to grill and deliver out here! I would give this place 10 stars if I could! read more

Machelle, the point of my expressed disappointment was in your managers handling of my concern and the poor customer service. The response of cards being charged did not acknowledge or address the issue. But thank you for your feedback. read more

Well, my problem was definitely not delivery. They were pretty quick.. I ordered the jumbo shrimp... well fair warning grilled jumbo shrimp are not really jumbo shrimp. It's just regular shrimp and you only get 5. The side salad was so small I ate it Im two forks. This meal was not worth the money. Never again will I order. When I called... the manager never came on the line. Not even worth the pic... read more

AVOID THIS PLACE IF WANTING DELIVERY! Called in an order for delivery to my hotel, was told it would be delivered in about 45 minutes. after an hour of waiting I called to check where the hell it was at, I was told the driver was out for delivery, now an hour and 20 min go by... I've now reached my boiling point.. I call and tell them cancel my order ..this is ridiculous. Hour and a half mark, driver knocks on door. In so many words I told him order is canceled and where he could shove it and slammed the hotel door in his face. read more

Placed an order for a cheeseburger, double cheeseburger, 2 bags of chips, 2 drinks, and one slice of pie. Took about an hour and a half for the delivery. The driver then told me he needed to collect the money for the pie. I guess when I added it on they couldn't add it to the card for some reason. I called to pay for it and that took another 5 to 10 minutes. After the driver left, we discovered the pie wasn't even in the bag. Called back and was told they would call the driver to bring it back. After 15 minutes called the store and was told someone else was bringing the pie. That was nearly 15 minutes ago. Morale of this review: do not ask for delivery go to the store to pick it up. The food was good but the service is terrible. I'll update if I ever get the pie. read more

The worst experience I've ever had at a restaurant spent $70 on 2 steaks that they did not cook correctly both where medium rare we ordered medium well complained when we asked for cup with the the gallon of tea we ordered I will never recommend this to anyone read more

I called and ordered food at 747 at night. 951 THEY COME KNOCKING ON MY DOOR!!!! When I called them to find out where my damn $30 order was, I was told another 15-20 minutes. When he comes to my door I checked the food and go figure, IT WAS COLD!!!! So I sent it back. Never again. Odessa doesn't disappoint... read more

Put an online order in. Then called after an hr and 15 minutes. Got. Told by a manager the driver left 15 minutes ago. I asked about the wait it said 60 minutes which I'm used to. She said it was an hr and a half. Ok he's almost here. Called back after 2 hours talked to another manager. Said the driver was 3 minutes away. Didn't offer me anything until I asked for something an offered me 4 dollars off. And told me the wait is 2 hrs. Story keeps changing never will I order for this place again. To bad cause I liked their food. read more

I love this place. Delicious and friendly. I know they get knocked for slow delivery, at times, but that is because they are always busy and this is steak and chicken, not processed canned frozen trash that gets stuck in the microwave. So no patience, get pizza.... but it is worth the wait. read more

Great steak but that's about the only thing they got right. Card machine was broke so had to pay with cash. Delivery driver arrived with food and when she was asked for change she declared she had "no money on her" so I was left tipping more than desired and definitely more than deserved. Didn't have any salad dressing for the salads and no butter for the rolls or baked potatoes. Best $100 ever spent. read more

I have ordered delivery from here once and it was okay. We called in the order and told them that we are paying with a large bill so that the driver could have change for it. Well they didn't tell him and he didn't have the change. Right then I should have known that this place was gonna be bad. So we tried to do pick up and that was a mistake also. They over charge us at the window for what we ordered then they don't give us our whole order. We ordered three loaded baked potatoes and only received two and we ordered sauteed mushrooms and only got onions. So we called back to let them know of the mistakes and they said they would have a driver bring us the missing items. They never brought out missing items. I would never recommend this place to anyone. Please take your money else where because these people just don't care. read more

Delivery is great! I'll take a Steak or Really great burger over a warm cheese hardening pizza. Have ordered Cheese Burgers and picked up on way home, or delivery in Speedy time. Have NEVER had bad food from this place and their burgers are best in town! read more

Usually worth the wait. Not today. Ordered the cb pack. Took almost two hours to arrive. It was cold and we were missing items. Called and spoke to manager. Told her what happened. Very rude. If you order, pick it up and check before you leave. read more

Pricey on some items. Sirloin tips for two is Great deal! Order ahead, but worth the wait!!! Excellent steak.

Very upset! Called in an order at 11:15, called at 11:50, asked if the order was ready so I could pick up as to not wait for the delivery. I was told it was already out for delivery waited and waited, I'm a patient person. At 12:50, I call again, just to be told my order was never put in, okay somebody dropped the ball. All the manager had to say about that is sorry Hun I don't have an order from you and tried to but the blame on me, are you sure you called the right place... Guess I'm skipping lunch today! read more

This is the second time that we have ordered from them, after the first order being delivered late we waited 2 weeks to reorder. I called to have order delivered in time for my husband to come to hotel where we are staying for lunch. Asked for delivery time was told 45min to hour. I called back 3 times spoke with manager jessica was given 10% off next order.. we finally got our order 1 hour and 48min later. The bread was hard,the butter sour cream for potato was hot, the steak tips had to be reaheated in microwave, the salad dressing was warm. The ice teas.had no ice ,was hot.. only reason we accepted the meal was my husband had to eat something before he went bsck to work late from lunch because they was late i didn't know everything was so messed up on the order or i wouldnt have taken it. Rge delivery driver stated he had another order way across town and was speeding to get here at the fundome..i called the manager back let her know when the order arrived. Told her i was going to review this and let everyone we know in texas about our 2 horrible experiences. She said thats fine go ahead i hung up. The sad thing is the food was good in restaurant and any other. Time we had it. So think twice if ur hungry and thinking about delivery you would be better off with pizza or even McDonalds read more

Im guessing they have a new steak cook...a couple months ago it was very good but the last 2 times the steak have been awful...Probably will not chance them again.. read more

Very poor customer service. It took 1 hour and 30 minutes from the time i ordered to be delived. The food was cold and very unappetizing. (Tough, cold steak that i did not even want to feed to my dog.) When i called to check on my order, they insisted that i had just put it in 5 minutes proir. I had an emal confirmation from an hour before that though and told them that. I wish that i had just cancelled the order, by that time. The worst thing that someone can do in customer service is tell the customer that they are lying about something that is an obvious fact, and then, offer no apology or compensation when they finally do accept that their business was in the wrong. I will NEVER order from them again. read more

They forgot our drinks and the toppings for our bake potatoes the driver went back to the store and came back with the drinks but no toppings when we asked him where the stuff for the potatoes are he said "not my problem" and left. Talk to the manager his name was Chris he was really rude and didnt really care what we had to say we told him that we would never order from them again and said he didnt care.... read more

Do not order online expecting your order to be prepared fast and efficiently!!! Worst experience ever, order placed at 8:50pm on a Monday night, confirmation email gave an expected time of 9:10pm. I arrived at 9:05 and was told it would be about 10 minutes, the cook had put it on the grill after I arrived. I actually received the order at 9:30pm and was asked by the window girl if there was a problem, no of course not, poor customer service is never a problem, ah well, live and learn, NEVER AGAIN!!! If I could I'd give a negative star rating, school your employees in customer service, sheesh!! read more

At first this place was heaven sent until they started hiring new people. we started eating here starting in July 2014 stopped eating here in September 2014( shows how fast the food went down hill) After the new hiring Food started to arrive cold. Steak was tough and over cooked, the hamburgers just didnt taste right no more. They kept forgetting things like the condiments and small stuff that came extra, then actually forgot FOOD. I called the store and the manager NEVER called me back. Its sad i had to put a note in the comment section of " check all bags for food and items before leaving the store" I hate finding an amazing place to eat only to have new employees screw up the experience or should the people in charge of training be held responsible? Either way we have again placed another great place on our "do not eat or recommend" list. read more

A two out of generosity..... Tea was good steak was good. Didn't get our food until over an hour. Rude lady over the phone . Didn't get all of the items we had ordered. And then the bacon bits had green mold growing in the bag. read more

We ordered over food today. When our food was delivered we found some of our order was missing when I called the store I was put on hold for 10 min & then when I did talk to the manager she called me a liar then hung up on me. This is not the first time we have had issues with the Odessa store. But I do know that this will be the last time. read more

The delivery is slow. If you want their food pick it up. By the time it arrives for delivery it's cold.

Come on people get it together!! Last few times we have ordered online from the Odessa location it "merely" took 2 hours for our food to be delivered. We were just fooling ourselves by giving them the benefit of the doubt. We spoke with the manager, Michelle, and she decided to take it upon herself to cancel the order, after 2 hours later, since we didn't not come to the door. My husband's phone was on vibrate due to a strenuous day at work where a few were layed off. The cameras did in fact showed the driver coming by but no doorbell was used. Our room is the furthest from the front door and therefore we never heard the knock. We have been a regular customer for a good solid two years. We love the option to order in and will continue to do so just not with these guys. Basin delivery has more options and better service. read more

Two seperate occasions we have ordered from steak express and they have forgotten multiple items from our order, which for our family of 6 is not less than $80.00. Upon calling the store to get the missing items the people are rude and make excuses then finally offer to send the missing items only after waiting an additional hour at least to receive them.. Will not be doing any future business with this establishment. read more