Updated: The TSO General Manager reached out to apologize for the experience and to gather details about what happened. He explained this is not how they do business and made a nice offer to my wife to help make up for the experience. A previous incorrect charge was also made right. The rest of the staff at TSO Kingwood was great and Diamond receives a particular shoutout. Original review summary: My wife had a terrible experience due to rude behavior and poor customer service on the part of one individual during billing. Everyone else was nice and the optometrist was fantastic, but not coming back after the terrible treatment. read more

First time to go there. They worked me in last minute. Very professional and comprehensive exam. Take most insurances. Great selection of frames and they offer assistance for picking the right one. Quick turnaround time on orders. read more

Texas State Optical - Nice coffee/ snack corner - Optometrists Near Me - Kingwood, Texas

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Pros.... OD assistant (forgot her name)and Optician(Kelsey) are very friendly, professional, and accommodating. Dr Byrne is professional and gave me a precise refractory examination. In fact her prescription has given me the best progressive lens performance. I highly recommend her. The variety and quality of eyeglasses are stylish. Cons... I had visual field studies as well as an optic nerve examination. It might be the standard of practice that there is another charge for review of the findings via insurance company rules, but I was paying out of pocket for these tests and I hoped to have review of the results without another charge. I also recommend that the staff wear name badges. read more

I've been a patient of Dr. Owens for a few years, and I have been nothing but satisfied with her attention to detail, personal skills, and staff. Anyone who works here has always greeted me upon entering the building, and there's always a smile on their face. They go above and beyond to ensure your eye needs are met. The office is even open on Saturday for those with busy schedules. As far as eyewear goes, the frame selections and options are endless. They can fit any budget, and the glasses are perfect the first time. I also stock up on contacts, and everything arrives within one week, maximum two. read more

TSO Kingwood location is awesome and treat their customers like rock stars! The lovely staff up front and Dr phong Pham are amazing. I had an Excellent experience having an eye examination. several test are done that I have never experienced, For one which was a 3D test I have never taken and a shaded pattern book where you had to trace color patterns for color blindness I also have never taken which I thought it was cool. I was fascinated by the modern day testing. Dr Pham is very knowledgeable and will answer any question you might have, he explains your issues and checks for any cancers or damaged nerves that you may or may not have in the eye. Jason the lab tech. is awesome and consults with you on what kind of frames may fit best for you and will show you many options that are on hand in store and if they dont have the style frame you want in a smaller or bigger size they can order it for it. frames can get pricey along with add ons to the lens and jason was knowledeable on explaining everything that was needed for me plus the add on i wanted. appointments are recommended as always but you can walk in as i did, they took me right away and i was i seen by Dr Pham within 20mins. excellent experience overall. read more

Texas State Optical - Cozy waiting room - Optometrists Near Me - Kingwood, Texas

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first time here at this location, loved the staff very helpful and clean facility. Coming again to get my kiddos get their eyes checked .

Ive been wearing glasses for 20 years and this has been the best experience Ive ever had. The front desk staff was so kind while I was trying to wrangle my teen and husband for their first eye exams with back to back appts. The female optician was honestly the best! She was so kind and took time to chat and explain things. The girl that helped my husband and I find his first pair of glasses was seriously the best. Again, so kind and helpful! Love love this place and highly recommend! read more

Love this place, I have been coming to this location for 3 years. The staff is very attentive & friendly, they even always call me on my birthday to wish me well. Job well done TSO, thank you! read more

I had a wonderful experience here. From the very professional and friendly staff to the doctor!!! Everything was smooth and I never felt as if they wanted money and charged me for things I didn't really need! I will use this location going forward instead of the woodland location where my family and I had a not so great experience!!!! Thank you guys again for all of your help. Also one other thing I'd say is I wish someone would have called me yesterday to say my glasses were ready instead of sending an email. Not a problem I just expected a call. Again thanks so much! read more

Horrible experience at this location. I have been bringing both of kids here for years, today was horrible, from the second I walked in the door. The staff here seem to hate their jobs or something, the Optometrist I think her name last name started with a B, Brese or something like that, she's a younger younger white female, was rude, condescending, not friendly at all, hated every minute of seeing my son. She was laughing at my son that has dyslexia for reading words backwards on the chart, she has no place dealing with patients. If you asked her a question, she acted I was bothering her. She rushed every minute of the exam, and then she scams you and tells you, that insurance doesn't cover a "special " picture of your eyes and you could have major eye issues, and she can only the open the pictures for $60 that is not covered by insurance. What a scam, second the person that fits your glasses, was worse, her name was Patty, she was a older white female, that reeked of cigarette smoke. Horrible attitude, not helpful at, rude and had the worse raspy voice, she hated her job. I ended up not even purchasing glasses, just from how bad her attitude was. I will never come back to this location, past employees were great, but this new staff is a nightmare. The girl that did my son's eye exam was fine. read more

We love the professionalism which was given to us at this place and very satisfied with the service. Everything was explained very clear and they were so helpful. read more

I went here because of the name and they have been around forever. Everyone was very nice at first. They told me I would get my glasses in 7-10 business days. Well on the 10th business day I called them and my daughter went to get them for me. Well I could not see with them. I bought them back and they tried to say keep them and try them on in the morning. I did, same blur. Well the "manager" Patty or Peggy, forgot her name made me feel like it was my fault that I couldn't see out of the glasses. Well they sent them off again. Same problem 10 days later again. Well Michael who is also the "manager" tried to have me do it again so we did another eye test and same results. Well they were rude and mad when I told them I was done. They wanted to charge me for the eye exam which wasn't even right. Well Michael decided if I would remove the 1 star I gave them that he would give me a full refund. I did not and will not remove this post or 1 star because it was terrible. Stay away. I also saw another lady while I was I. There having the same problem as I was. So heads up DO NOT GO to this location. They try and talk you into your glasses very manipulative. Stay away!!!!! read more

Great service from the entire staff. Timothy G, make sure I was satisfied with my prescription eyeglasses.

Awesome customer service! First found this place when I developed ulcers on my eye (yes, wtf? didn't even know that was possible) on Memorial Day weekend. I was frantic trying to find an office that was open and could see me on an emergency basis, as it was pretty bad. I called here, and they saw me right away. Dr. Pham was great! He listened to all my concerns and reassured me. He was very knowledgeable and friendly and thoroughly examined me. He prescribed a series of medications and had me followup with him in 3 days. The medication began to work right away to my relief. In all I had to see Dr. Pham 3 times to make sure my eye was healing. The last visit which was brief, he did not charge me a co-pay for, which I really appreciated. Because my experience was so good here, I decided to come back and get my glasses done here. I got an eye exam with Dr. Pham and then selected lenses. All the employees are professional and friendly and the office is extremely nice. My glasses arrived promptly, and when I tried them on, I decided I no longer liked the frames. I asked if I could purchase frames somewhere else and have my lenses redone, and they obliged. Not only did the reorder the lenses for me to fit my new frames, but also took off the transition lenses and blue tint off my new lenses because I did not like them. The customer service here is top notch! I would definitely recommended this location!! read more

I've had many eye exams before but never have I had such a thorough exam like the one here at TSO Kingwood. Dr. Pham now sees my whole family for all their eye care needs, even all the way from Austin! He has up to date trendy frames brand names and much more. I'm sure you will find one that will fit you perfectly. The staff helped me with my insurance, made sure I knew what it covers and helped me pick out the right frames. After I received my glasses they even called me to see how well it fits and how I'm doing! I can't ask for a better place for eye care! read more

Texas State Optical - Mom getting her eyes checked. - Optometrists Near Me - Kingwood, Texas

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I had an amazing experience here at the TSO kingwood location. The staff were very friendly and knowledgeable. They keep this place spotless, and have a wide variety of frames to pick from. Thank You TSO! read more

I recently started coming here a month ago ! & they have the best customer service ever!! You walk in and they welcome you in and greet you right away! Best deals on exam and glasses! They are also very helpful if there is a issue with your glasses , they get the issue fixed right away! read more

This place is great! The ladies at the front desk have a great attitude! The clinic is also very clean and inviting. Lastly, the doctors are very knowledgeable. I highly recommend this clinic! read more

Prompt and very friendly staff. Clean and welcoming office. They make you feel like they really care about you and appreciate your business. I love how professional the entire staff dresses, very highly recommend this place! read more

The best eye doctor! All of their staff is amazing. My husband loves Dr. Pham. It took him going to 4 different places before he found TSO and Dr. Pham. All of our kids come here and my 2 1/2 year old grandson. Highly recommend!! read more

NEVER again will I set foot in this store & I will tell all I know not to! While the personnel are extremely nice here, it's awful. Let me tell you my account: Ordered glasses. Once in, I went to pick them up. The young lady was fitting them for me & broke them. I left empty handed. Wait more & am called in again. Picking them up...a couple weeks later the eye piece falls off. I call & they happily tell me they will repair. Bringing them in, a young lady badly scratches a lens. No problem...they will replace. Weeks later I am called to come in & have lens replaced with new one. Arriving, I am told equipment is not working so they can't follow thru. I was asked to leave my glasses & they'd be finished the next day. A week later I call asking about them. Turns out that I was mistakenly called....my lens was never in. The manager talks to me. Apologies. Tells me he will personally call me when my glasses are ready. Another week goes by. I call to find out my glasses are ready. No call from management as promised. I go get them that afternoon. The next day I get a text message AND an email telling me to come get my glasses. Keep in mind...EVERY visit I made equaled taking time off from work. This place is a joke!! read more

I have used TSO Kingwood for several years now along with the rest of my family. Love the nice, beautiful, office location and the staff is excellent. Dr. Owens is an amazing doctor and always makes you feel at ease during an exam. They have wonderful selection of frames and the most up to date equipment. Highly recommend this location! read more

Nice friendly staff that were professional and very helpful. Exam was thorough and fully explained. Frame selection was adequate but some stores have a larger collection. Prices were a little high but insurance helped to discount the cost read more

I saw Dr. Katy Owens in this office for my first set of contacts. I'm not sure how long she has been at this location, but she receives very high ratings on "rate my doctor" websites. She and this staff are clearly a notch above others. She was very thorough, showed me everything she was seeing on their state-of-the-art equipment and explained it all. She and the entire staff are very personable. Dr. Pham has created an office environment to rival any in the medical field. After seeing several different optometrists over the years with mediocre satisfaction, Dr. Owens and this TSO have won my business for life. read more

Perfect Professionalism! I got my prescription from a different TSO doctor, but have now moved closer to this location. I spent forever trying to find frames that I liked all over town. Here at this location I walked in just to look since it's near my new house and I will now forever be their customer! This offices goes above & beyond to be professional yet personable! I didn't like any frames there (not their fault) but when I did buy some elsewhere they got my lenses put in without a problem. My lenses look great and I'm so impressed by their customer service that I will come here from now on for all my vision needs along with my husband. I can't think of anything negative to say about their office, staff, or anything! read more

If you're looking to get a new eye exam or new glasses, come here! First off, the prices are inexpensive compared to other Optical places I've attended (such as Pearl Vision). The customer service is amazing. I would pay anything as long as customer service was through the roof. Thankfully here I got both a great price and great customer service. I always hate having to go through the whole process but this time I had so much fun picking out glasses and didn't mind speaking to my doctor. I highly recommend you give this place a chance. And just to sprinkle some more on top, it's very clean and nice inside! read more

What an experience! Shelby and Jeff were amazing with my daughter, as well as Dr. Owens. They provided us with excellent customer service, and I would highly recommend this practice to anyone - especially those with small children! read more

I will be going to this location from now on. I have never had such a thorough eye exam and with such a friendly staff, Dr. Pham is unbelievable! Makes me feel like I have been slumming up until now lol read more

I have nothing but good things to say about everyone in the whole place. From the time I walked in the door to the time I was picking up my glasses I was treated very nicely and it was just a nice experience. I brought both of my children and were able to get their eyes done and pick up their glasses with relative ease. I would recommend this establishment to everyone. Dr Pham is just wonderful and was so nice to us. I hope he stays at that location forever. read more

Dr. Pham and his entire staff are as good as they get. I've never been in there and not had a great experience. They are very professional and personable. read more

I saw Dr. Owens at this Kingwood location for my first contacts exam and fitting. Dr. Owens was great. She and her assistant were very thorough. The staff is awesome. The office is contemporary in design, clean and well kept. Top notch technology and equipment. Will continue to go to this optometry from now on. Definitely would recommend! read more

Great doctor!!! I would highly recommend anyone to this location, the doctor is very knowledgeable and will answer any questions you may have. He also took his time out to see my kids without trying to rush us out of the office at closing time. My family loves seeing Dr. Pham, he is one of the best doctors I've been to so far! And the staff is just so friendly and great to us. Nice frames and a nice Texas State Optical to be at!!! read more

Dr Pham and his staff were amazing. I have never had any eye exam that was this thorough. I have definitely found my optometrist!! Dr. Pham took the time to ask many question, and he seemed like he genuinely cared. I did not feel rushed or as if I was just another patient. I had so many different test done with equipment that I had never been tested with. His office was so nice and everything including the equipment was brand spanking new. After the doctor finished all his testing, his staff took their time to help me find the perfect pair of glasses. They also explained all my options for contacts. I ended up getting both and even went back for a pair of sunglasses. He had so many designer brand name frames to choose from. I have never had this type of experience with any other eye doctor. I can honestly say I do not have one bad thing to say about Dr. Pham or his staff. I will be a patient for life! read more

Wonderful staff and Doctor Pham is superb. Could not have asked for better customer service!!

The staff is very friendly and welcoming. My family saw Dr. Owens - she is awesome! Very patient with our kids and very knowledgeable! The eye exam was very thorough and the equipment and technology were top of the line. There was a waiting area with a movie playing to entertain the kids. The office was very clean and well kept. They have a vast selection of frames and the lady that helped me pick out my very first pair of glasses was awesome! I would absolutely recommend TSO in Kingwood! They are perfect for the whole family!! read more

Great experience with same day availibility. Quick and quality service with affordable prices.

Today I called TSO-Kingwood. I had torn my last contact and desperately needed an appointment before work. I was able to get an appointment within 2 hours. The staff was without a doubt the absolute best staff I have ever encountered. Erika was excellent while making my appointment over the phone. Once there, Erika, Nicole, Samantha and Shelby were very professional, very welcoming and made my visit comfortable and calming. They are all very nice and helpful. Dr. Owens rates as one of the two best Optometrists I've ever done business with. She was very thorough, which was a relief to me. She answered every question I had with honesty, professional intelligence. And there were many questions asked. I greatly appreciate that. Thank you Dr. Owens and your staff! read more

TSO Kingwood has a very nice facility that is clean and welcoming. The staff was outstanding. The ladies checking us in, helping me and my wife pick frames, and Dr. Owens were extremely nice, professional, patient (as it takes my wife and I an act of Congress to make a decision) and made my wife and I feel important. read more