Updated: The TSO General Manager reached out to apologize…read morefor the experience and to gather details about what happened. He explained this is not how they do business and made a nice offer to my wife to help make up for the experience. A previous incorrect charge was also made right. The rest of the staff at TSO Kingwood was great and Diamond receives a particular shoutout. Original review summary: My wife had a terrible experience due to rude behavior and poor customer service on the part of one individual during billing. Everyone else was nice and the optometrist was fantastic, but not coming back after the terrible treatment.

First time to go there. They worked me in last minute. Very professional and comprehensive exam…read more Take most insurances. Great selection of frames and they offer assistance for picking the right one. Quick turnaround time on orders.

Great value and friendly service! Able to get my old glasses fitting well again glasses are ready…read morein a week when ordering new pair ! A+

I WOULD NOT RECOMMEND THIS PLACE. staff is rude and will not try to help you. the quality of the…read morework is horrible and try to over charge in everything possible. save your money and time find somewhere else.

I came in to get an adjustment to a new pair of glasses I ordered online as they were sliding down…read moremy nose. I am not a patient of this establishment, because they are actually on the other side of town from me but I happened to be nearby so I popped in. They were friendly, directed me to wait for a few moments till someone was available which only ended up being about 2-3 mins. Then Crystal (sp?) came over and adjusted my glasses. It was a HUGE improvement to the fit. She was so nice, especially for someone who isn't a patient. They didn't and don't charge for adjustments or small fixes. A wonderful experience. If they treat their not-patients like this k can only imagine how well they treat their actual patients

Really happy with my experience here. I stopped in one morning with a glasses emergency--someone…read morehelped me with my broken frame free of charge and I wasn't even a customer yet. When I needed new frames I decided to come back to Family Vision Center and I've been very happy with my experience. Everyone is so kind and helpful.

Posh Wood is an exceptional worker. understanding very well-versed about her job was able to…read moreexplain to me some things that I about my original eye examination I would come to Berkeley just because of Posh.

Trying to contact this facility via phone is incredibly frustrating. Regardless the day of the…read moreweek or time of day, getting someone to answer a call is almost impossible. The recording tells you over and over again that all receptionists are busy talking to other clients. Please remain on the line and someone will be with you shortly. All calls are answered in the order in which they are received. So, perhaps they need to hire more receptionists. Today, after holding for nearly 20 minutes, someone actually answered and before I could say a word, the hung up. Sheesh.

Fabulous doctor! He's very reasonable and caring in how he practices his craft. I can't say…read moreenough good things about him and/or his staff.

Without hesitation, I would recommend Dr. Steed for your eye care. He is very thorough during the…read moreexamination. The entire office staff are friendly and great to work with.

Wonderful experience! We didn't have an appointment and had a bit of an emergency. My husband got…read moresomething in his eye that caused hundreds of tiny scratches. The receptionist greeted us warmly and listened while we explained our situation. She quickly arranged for us to see an eye doctor. We've been to this location before for regular eye exams and glasses/contacts, but today we truly felt well taken care of. It's a great place for both routine visits and unexpected emergencies. Highly recommend!

Shady as hell. Writing this up really quick while I'm still…read morein front of the store. I came in on December 30th at 2:30 in the afternoon. My goal was to compare the frames that they have as I need new glasses. The chick at the front desk wanted my driver's license. Why do you need a driver's license to shop? She even wanted to make a copy of it. Super, super shady. So I guess that means anybody who walks in this store they have a file on you and they keep everybody's driver's license copies? Sounds psycho to me. I will go shopping elsewhere.

I stopped by LensCrafters after getting my new prescription and had a great experience from start…read moreto finish...as soon as I walked in...I was greeted by Assistant Manager Bryan...who immediately made me feel welcome and asked what type of glasses I was looking for. After browsing for a bit...I decided on the Ray-Ban Meta glasses...Bryan didn't just hand them over...he let me check out the demo pair and took the time to explain all of the features and functions in detail...he was extremely professional...patient...and clearly very knowledgeable about the product. On top of that...he also helped me pick out a second pair that I'll be using as readers...making the whole process smooth and stress-free...the overall experience was very pleasant...and the level of professionalism really stood out. I truly appreciate the great customer service and would absolutely recommend this LensCrafters location to anyone looking for quality eyewear and knowledgeable staff.

From the owner: LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer…read morecomprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Very nice place! From the person who called to schedule the appointment to the doctor who checked…read moremy eyes, everyone was very pleasant and professional. They took their time and explained everything. It's rare to see service with a smile these days. Thank you!

Amazing doctors there. Very friendly and informative on what's going on with my eyes.read more