I think they've read me my glasses five times maybe more really disappointing ... I went for a second opinion ..omg... the prescription was wrong from their eye doctor .. I still don't have a pair of glasses that I can see my computer see my phone and see my TV with after multiple remakes .., I have worn glasses for years and never had an experience like this. I think it's a quality issue. After the experience I have had I believe refund is in order. read more

The customer service is amazing, the doctor is very friendly and makes the kids feel comfortable.

Amazing atmosphere and customer service, everyone is super professional and friendly. Thanks to Diana for her help and her attention, she also helped me to choose my glasses and was super patient and nice read more

Very rude people work here. Go elsewhere, many other options. Doctor is friendly and good, but the staff is not. 3rd bad experience.

I continue to come back to this location and have had a wonderful experience with the doctors and staff. Jessica was incredibly helpful in guiding me to the right pair of glasses for my face shape and complexion. I appreciate how she took her time to ensure I loved my new frames. She also was so helpful in working through my insurance benefits to help me get the most out of my coverage. Couldn't recommend this location more. read more

My appointment was for 12:45 today. I had just parked my truck when my phone rang at 12:54. The lady on the phone called to tell me they have to reschedule my appointment due to me being more than 10 minutes late. I explained I had just parked and it was 12:54, that I still had 2 minutes before being over the 10 minute mark. She proceeded to tell me, I was late and they needed to reschedule. Screenshot of their call at 12:54. After we hung up, I decided to call back and tell them to take me off their list and delete my account. Well, after taking a half day from work for my eye exam, I guess I'll try and go to Walmart and see if they can help me. read more

Texas State Optical - TSO called - 12:54 - Optometrists Near Me - Spring, Texas

My husband had his eyes checked by Dr. Sarah Byrnes D.O. She got it completely wrong, and I do mean completely wrong. When my husband got his glasses he told them they were wrong. They told him, he was wrong and that his eyes needed time to adjust to the new prescription. He never adjusted, and could not see signs and such while driving. Last week, we went back to his regular eye doctor in Dallas. My husband was right, Dr. Byrnes got it frighteningly wrong. She completely missed a diagnosis of macular degeneration! Let me write that sentence again, Dr. Byrnes completely missed a diagnosis of macular degeneration! Completely missed it! We went back today to inform her of her monumental mistake and to get a refund for the glasses we already paid for, the lenses, and the exam. They did refund the cost of the frames, but nothing on the lenses, zero on the exam or the lost annual insurance benefit after my husband had to get the correct prescription in yet another pair of glasses. Not to mention the time lost getting into an eye specialist for the macular degeneration Dr. Byrne missed. They did however charge us a restocking fee. read more

Exceptional service as I always expect. friendly and helpful staff that guided me on the right eyewear to meet my needs. strongly recommend this TSo branch read more

This is my third set of eyewear purchased through TSO Spring. I have them do my eye exam as well. For help with selecting frames this time I was assisted by Gabby who is an absolute blast. I recommend asking for her, but everyone on staff is very nice, knowledgeable, and helpful. Watch out for their "buy one, get one free" deals. Especially if you're looking to treat yourself to nicer frames. They do have lower priced frames--just tell them your budget and they will point you in the right direction. Highly recommend TSO Spring. Support your local business! read more

Texas State Optical - Optometrists Near Me - Spring, Texas

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What started out as a frustrating experience was turned around into a very positive one. The store staff reached out to me to apologize for my initial negative experience and worked to tun it around. I was very pleased with how they handled both me and my wife's eye glass orders, as well as the care and time they took to help us. I would, without a doubt, recommend this store and location to anyone needing an eye exam and or new glasses, etc. Well done. Thank you! read more

We have been coming here for over 10 years. There have been times when I didn't want to go back. I used to feel pressured by a certain employee. She's not there anymore and the current employees are amazing. I really appreciate the Manager Yolanda - she has been amazing and reminds me of why we have stayed there so long. Please give them another chance- seems like they are really trying to make changes for the better. read more

just now Wow! TSO has a customer for life with me! Everyone was super friendly. Sierra performed all my eye tests before I saw Dr. Sandra. She was great. Dr. Sandra was amazingly thorough. She explained things very clearly to me. Unlike any other doctor I have ever seen. Then I was fortunate to have Pedro assist me with picking out prescription sunglasses. He took into account my face shape and had no problem voicing his opinion. Which I greatly appreciated as I tend to overthink things. Thank you to everyone at TSO! read more

My husband and I have been going to this TSO location since it first opened! We both just recently had our annual eye exams and purchased new glasses. Once again, we were very pleased with our experience! Dr. Byrnes performed my exam. She was thorough, listened to my concerns and answered all my questions. I cannot say enough about Elle! She helped me select my frames, for every day and sunglasses. I appreciated her expertise in fitting the frames for my face, and taking extra care in the measurements for my progressive lens. All of the staff are wonderful. I highly recommend TSO in Spring on Rayford Road. read more

My 2nd experience with Alex and his adjustment of my frame. He takes the time to question and understand the issue and takes more than the customary time to make the adjustment. I had positive expectation after the first visit and I was not disappointed on the 2nd. Well done. read more

This place is aggravating. The employees are friendly and I feel the exams are conducted professionally, but I've received poor service on contacts and glasses. They dropped the ball badly on ordering contacts for my wife. They ordered the wrong contacts multiple times. When my wife called to follow up after a couple of screwups, they finally gave her the correct ones, but only gave her six months worth rather than the year that she had paid for. They then ordered the remaining years worth, but when she called to follow up they told here that they showed that she had already picked up her years worth and wasn't due any more contacts. today I was trying to order glasses online and realized that they didn't put my PD (pupillary distance) on my glasses prescription. I'm sure this is a ploy to charge me more money for something that would have been extremely simple to provide while I was in the office and should have been included on my prescription. The prescription is worthless without this measurement. and I feel like they're trying to upsell you all the time while you're there. read more

We have had a great experience at TSO the last two years. Wait time is minimal. The staff is friendly. The doctors are informative and take the time to explain everything to you. You don't feel rushed and actually feel like they care about you. My daughter and I have both seen different doctors here and had pleasant experiences. We have walked in several times to get her glasses adjusted and they greet us and immediately adjust the glasses. read more

I had a wonderful experience at this location. I was able to schedule an exam the day before... I did it online and had zero problems. The doctor and staff members were friendly, knowledgeable, and efficient. Their equipment is brand new and during the exam I did some tasks that I'd never done before and I've been wearing glasses for the majority of my life. I left feeling that I had a very clear picture of my eye health. I ordered contacts and got an email (and text) that they had been delivered... it only took four days, even though I was told it may take a week or so. I highly recommend this business! read more

Brought my 6 year old son to this location for an eye exam and they did indeed confirm that he had astigmatism, is far sided & needed glasses. Dr. Kim is amazing and so is the entire staff! Irma helped us choose some frames for my son, she was so patient and gave great advice. The building itself is so chic & clean. I 100% recommend this location. From the moment you walk into the building you are greeted with smiles and are immediately offered water, coffee & goodies. read more

Texas State Optical - Optometrists Near Me - Spring, Texas

Great staff, easy inside the store. Elle was lovely and super helpful. Issue was wait time for my glasses and frames: 10-15 working days. WOW... okay. I'd already gone through the process of selecting the frames, options, etc. I call on day 14 after no contact from the store, seeking an update. I am informed that the frames arrived broken to the store, and they are 'working on the lenses.' On day 14?? Just still 'working' on the lenses? Really? So, you give me a timeframe that should typically take into account your shipping, manufacturing, work time, etc. of a minimum of 10 and maximum of 15 days and are informing me after I call YOU, that on day FOURTEEN they are still just working on my lenses and the frames were broken. And you tell me you're sending new frames over and it will STILL take another minimum of 5 more days?? A MINIMUM? To put 1/2 rim frames on lenses that really should be finished by now. Seriously. For $518 (that's with the insurance discount), I am quite disappointed with having to wait over 20 days for my glasses. I do not believe I will return. read more

The front desk is so rude and ill informed I canceled my appointment on the spot . I was told my exam wasn't covered for contacts by the receptionist and when I told her it was covered she wanted to debate it before saying she would ask the other receptionist what my benefits were... which I found odd since she was so confident she knew otherwise. I called my insurance company who let her know I was in fact covered. Then there was a lengthy discussion about the kind of contacts I wore... mind you I haven't seen the DR YET! Why is the front desk staff member rudely misinforming me about what it is I wear in terms of contacts ... At this point I was in the office for 20 min and told the Dr would see me in a minute. I have worn glasses and contacts for several years and usually go to a TSO office because of their quality glassware and knowledgeable DR's . However after today I will never consider stepping foot in this office.. When making my appointments I make sure they verify my insurance prior to arrival to avoid the mess I dealt with today. Word of wisdom to the front desks you set the tone for a customers experience expectations and today you failed read more

This place and all the staff are great. Was able to get an appointment the same day I called. Was seen right away when I arrived and went through all the tests (They have a few machines I haven't seen before, pretty neat). Dr. Kim is great and my glasses arrived less than a week after the initial visit. I would recommend TSO Rayford to everyone! read more

Great doctors, wonderful service and great selection on brand name glasses. Definitely would recommend TSO.

The staff is friendly and very helpful. Service was quick and the frames are many to choose from name brand on. Very impressed with cleanliness and professionalism. You guys rock!! read more

Welcoming staff! Service is always great! Made getting new glasses such a breeze! Highly recommend this Optical!

What a great office! Everyone was super nice from the assistants to Dr. Kim and the glasses specialist. The office is very modern and clean with brand new equipment. Dr. Kim was great and Christian was extremely patient helping us with our glasses selection. A week later, when I walked in to pick up my glasses, they already had them at the desk waiting for me and knew my name! Will be back! read more

This was my first time visiting this location. The staff was so friendly and Dr. Kim was great! Their office is very clean and updated. Also the glasses frame was excellent with many designer brands including Burberry, Kate Spade, Coach, Prada, Tiffany's, and Ray Ban among others. The lady who helped pick out my glasses was fantastic and really helped find frames that complimented my face. They also had a very short turn around - my glasses were ready for pick up just 2 days later! And they just sent you a text when they were ready - no need for missed phone calls and listening to voicemails. I would highly recommend!! This will be my new go-to place! read more

Great doctor. Front desk staff not very helpful with navigating insurance plans. Would rather sell frames than coordinate with insurance properly. No follow ups if you have a problem. Out over $350 due to bad timing with insurance billing. First visit and last visit. read more

Took my kids for the first time and the entire staff was wonderful and very patient with us. Well kept and always has snacks or drinks while we wait. read more

I went to TSO because I haven't had an eye exam in years. I was diagnosed with Iritis years ago, but I haven't had a flare up until now. My eyes are still in pain and I have blurred vision. Dr. Pham was the doctor. He never dialated my eyes, but he looked into them, took pictures and told me that I didn't have any inflammation behind my eyes, there was no cataract present and that I wasn't a diabetic. I ask him if there was any cancer? He said no. I was quoted one price on the phone, but charged a totally different price in the end. Dr. Pham said my vision was 20/20, but I was offered frames and a prescription. I refused the glasses and the prescription. I paid them because I didn't want any trouble. I actually paid them my last and I am still not feeling good. I am not happy with their service because I feel that I wasn't properly examed. And I have to wait a week before I can pay to have another Optometrist examine my eyes. No I don't have vision insurance. Sad and in pain. 3535 Rayford Rd #500 Spring TX 77386 read more

Such a bad experience! They cut my lenses three times and still did not get it right. Slippage of the etching, and then multiple excuses. Finally got my money (and my frames) back yesterday. These guys are inexperienced and not worth patronizing. read more

I just switched to this new TSO here in Spring off of Rayford and they did a fabulous job with my new glasses. The staff was very helpful and friendly. The Dr did a great job. My vision correction can be challenging but she nailed it. I would highly recommend this TSO location. read more

Had a great experience at this location. All the drs and staff are very welcoming and professional. They were extremely helpful and informative. Will definitely recommend to friends and family. Keep up the great work!! read more