I went in for my annual check up at Memorial Park Vision with Dr. Dana Howard and had another great…read moreexperience. I've been going to them for years and they never disappoint. First, Dr. Dana is just SO nice and makes all her patients feel special, important and heard. The rest of the staff is great and I was able to get my contacts in super fast. I HIGHLY recommend Memorial Park Vision to all my friends & family (in fact, I bumped into TWO friends while waiting for my exam).

Everything!! Communication. Patient care. Follow up. No one calls when they say they will…read more They do not act like they care about the patients they have. I feel like they could care less. And some of the doctors don't even listen when talking. Go somewhere else

The doctor was kind, friendly, and efficient, and the staff was calm and helpful during my visit…read more Unfortunately, the billing experience afterward was extremely concerning and has left me with serious mistrust. My appointment was on Thursday, 1/22, and I never received a receipt or clear explanation of charges. While I understood the charge that posted later that night at 9:58 PM, my card was charged again on Saturday, 1/24 at 2:14 AM without my authorization. I had not returned to the office, had not left my home due to the weather, and received no call, notice, or explanation. I only discovered the charge when I attempted to use my card, which was stressful and unacceptable. It has now been two days with no acknowledgment or correction. This lack of oversight and transparency is negligent and irresponsible. While the medical care was pleasant, the billing practices have significantly damaged my trust.

This was truly a pleasant experience. If you want an example of above and beyond this is your…read moreplace. All of the staff was very friendly. They helped me to nail down the perfect pair of glasses. The glasses selection in general had a wide variety of styles, colors, and prices. I was able to find a cute pair completely covered by my insurance. The optometrist did a deep dive into my diet and explained how it could effect my eyes. She even went as far as creating me a list of foods to make sure I incorporate in my diet, especially since my mom has a mild case of Glaucoma. Totally recommend this place!

Adding to my review from over a year ago…read more.... I had the PRK procedure on both eyes in December 2019. Took a couple of months for full recovery but it was absolutely the best decision I've ever made. For over 19-20 months now, I'd swear that my vision is at least 20/15, if not 20/10. I can read the bottom line on eye charts (below the bottom line for exams....the one that lists the manufacturer info). I was nearsighted for over 30 years with -4.0 in both eyes when I went in for the procedure. My vision has never been this clear, even with contacts, glasses or anything short of binoculars. 100% game changer!!! Highly Recommend! Thanks to Joffe and the amazing staff!

Update, 5 years later... STILL PERFECT! I've made a few…read more"really good" decisions in my life... Getting my degree, getting married, having two kids, etc. Getting LASIK with Joffe is RIGHT UP THERE! I tell everyone about this, and your silly if you don't do this yourself!

I had a very disappointing experience with Memorial Eye Center - Missouri City. I scheduled an…read moreappointment for my son on 05/26/2026 using the scheduling system directly on Memorial Eye Center's website. Unfortunately, after arriving about 10 minutes late, the staff spent another 15 minutes trying to locate the appointment because it had apparently been entered under my name instead of my son's. Regardless, the appointment was still made through their own system. After finally finding it, I was told they were "fully booked" and could not see my son. I specifically took my son out of school for this appointment, and the situation could have been handled much more professionally and respectfully. Instead, the staff came across as rude, dismissive, and inconsiderate of our time and effort. Customer service seems to be lacking more and more these days. Mistakes happen, but how staff treat people matters. A little understanding, communication, and willingness to help would have gone a long way. Very frustrating experience overall.

I visited Memorial Eye Center on Monday 10/7/2024 for a contact Lens exam, I waited for nearly 2…read morehours to be seen by Dr Simon Yeung, after all the waiting, I was told that they could not perform an eye exam, because I had several health issues, I was referred to see a eye specialist, it took 2 hours to tell me that they could not do an eye exam on me, I am totally dissatisfied with the service I received at this location, I was also advised to consult a specialist and then return to this location, !!! If I need to see an eye specialist then why would I want to return to this place, ??? It just doesn't make sense what the Dr @ this Memorial Eye Center did, I would NOT recommend this place to anyone,in need of eye care, stay away and avoid the frustration that I experienced, !!!!!

Simeen Jhaveer is fantastic and the facility is clean, professional, and up on the latest…read moretechnology. However, I was a patient of EyeExcellence that was merged with Mann Eye. Since then, the care has become less personalized and more generic. My new complaint is the new service charge of 2.5% when using a credit card. Supposedly it does not exceed their CC charge and does not apply to debit cards (which I used) but a CC charge is a cost of doing business for the convenience of your patients. This seems like a way to boost revenue and had me grumbling the whole time there. They also stopped taking AMEX which was another kicker. If it wasn't for Dr. Jhaveer and Debbie, I would be looking for another eye doctor.

Very convoluted and limited information about the procedure. A booklet they give you with photos…read moreis also confusing to the eye. No follow up and the wait time is over an hour.

Great experience! I had not had my eyes checked in years due to a horrible experience at another…read moreoffice however I researched & found Montrose Eye Care & decided to give them a try. It's not only a great location but it's well organized & clean! The staff is so incredibly kind & knowledgeable. It's inclusive & I felt so comfortable. Dr. Lovero is fantastic! They have a great selection of frames but I love how I didn't feel pressured to make a decision. Overall just a five star experience! I highly recommend. I walked in very nervous & with high anxiety but walked out with a smile & able to see!

So initially I was recommend this eye doctor practice by my sister. She raved and raved and raved…read moreabout Dr. Paul and his practice. I kind of rolled my eyes, because it sounded too good to be true. But I tried it at her recommendation and I will say, I was impressed at first. The customer service was top notch and like nothing I had ever experienced at an optometrist office. I was not expecting to spend $1,000 on glasses but I did. Dr. Paul took his time and you could tell he really cared and was passionate about his profession. The equipment and technology was cool too. I felt like I was in a science museum. That was my first visit. The second visit was good too, and my eyesight hadn't changed. Dr. Paul brought up contacts but I told him that contacts made my eyes itch and he asked me about the kind I had prior and I shared reusable. He recommended daily contacts. I tried on a trial and liked them. I had also mentioned LASIK and he gave me a recommendation for a specialist that he trusted. Here's where things go south--I decide to get contacts. I ask, "what's the difference between getting an annual supply vs. a 3 month supply?" The lady says not a difference really it's just that the annuals are slightly cheaper. Since I was considering LASIK, I asked her what the price was for a 3 month supply? She said $99 and I said, "okay and if I get more contacts in 3 months, how much will it be?" She said it'll only be $99 and repeated that it was only cheaper if I did annual but it'd be the same price for another 3 month supply. This was about 3 months ago. So I send a text the day after Memorial Day asking for an invoice for another 3 month supply. I'm now told it's $250 not $99. I told the lady that I was confused, because the price is more than double the price. I called the office because sometimes things are better said over phone than text. The lady answers and I share with her what happened and she puts me on hold for about 15 minutes to ask her manager. She tells me that the manager Marisol (I think that's what she said her name was) is out to lunch and she'll give me a call back. I didn't receive a call back but a text message saying they apologize for the miscommunication on their end but it was always $250 and the insurance made it $99 and I'd need to wait until 2024 to get more contacts if I wanted to pay $99. I asked for what I was told initially to be honored and was told that the manager, Dr. Paul would not honor it and to let them know if I needed anything else. So you tell me one price, it isn't accurate and instead of honoring it or meeting me halfway, it's more of a too bad, so sad response. I'm always surprised how business owners will lose dollars, trying to save pennies. Nevertheless, I no longer recommend this practice as telling a client one price and then changing on them later isn't in integrity. If you decide to go here, I'd recommend getting all charges in writing. I'm sad to say that I will not be returning due to that bat and switch experience. -------------------- UPDATE: DR. PAUL MADE IT RIGHT. He also clarified some things, and I'm clear, happy and will continue coming back!!! Mistakes and miscommunications happen but how you handle them is what you sets you apart. Thank you Dr. Paul and team!

I selected this location due to its proximity to my office; I used to go to the TSO in Downtown as…read moremy preferred location but this was close by and I paid the price literally and metaphorically. I scheduled an appointment ahead of time for my yearly checkup, and contacts fitting. Everything went pretty smooth besides the technicians fumbling around a bit during the checkup. The visit with the optometrist was quick, and he seemed friendly and knowledgeable enough. I got my contacts in about a week after my appointment and payment for the exam and contacts. I received a rebate flier from Alcon when I asked for it from the front desk; this is usually something they hand to you and let you know to apply for the rebate at any other optometrist that I've been to in the past. When I selected my contacts (monthlys), the optometrist or the front desk staff failed to let me know that Alcon (the contacts manufacturer) does not do rebates for the particular brand/model of contacts that I purchased. These rebates are $75-100 so it's a large amount relative to the total cost of the contacts. I found the above out just now while trying to apply for the rebate; the rebates do not include my model and everyone there neglected to mention that. Thanks to the lovely front desk staff who aren't very knowledgeable on the products to help the customer with high quality service, they tell me that I am unable to swap my new and unopened contacts for another brand or model that do have an active rebate on them. My previous optometrist once ordered contacts for me and swapped them all out for another model free of charge when I was having comfort issues with them. Akin to this MyEyeDr telling me to kick rocks, I don't personally recommend this clinic and will not be returning again.

My sister went for eye check and ordered reading glasses. It's been months and still no glasses…read more Find somewhere else to get glasses or you could be waiting forever

I had a really amazing experience, very professional and they had the Tom Ford frames I was looking…read morefor everything was perfect

Cute little boutique shop which carries cute funky frames you will not find at a chain. They are…read morepricey which is not a big deal if you want some awesome unique frames. The issue is customer service, Benjamin really just is not very friendly or helpful. I'm not going to drop that kind of money at a place that really did not seem to care if I purchased anything or not. Just be aware they don't accept insurance, which is also not a deal breaker as I have purchased glasses from other boutique optical stores that didn't accept insurance, as you won't find the cool frames like these at a chain. I would suggest to check them out as maybe he was just having an off day.

Horrible! They checked me in and let me fill out paperwork and wait 15 minutes to come back and say…read moreI was over 10 mins late and have to reschedule..mind you I was there for 5:10 but not checked in for a couple minutes. Don't even waste your time like I did!

Alyssa is an absolute rock star! She's so helpful, caring, and kind, and she made the entire…read moreprocess seamless and easy. Taj was also incredibly helpful and helped me find three pairs of glasses that I love and can't wait to pick up when they're ready. Dr. Tran did my exam and was so informative and kind. I highly recommend this place and location--such a wonderful crew all around!

My husband and I had been seeing several eye doctors and a friend recommended Dra. Pham, we went…read moreto see her and we loved it her she is great doctor! We had be seeing her for 3 years and we highly recommend her. Thank you for helping us.

Horrible experience working with their frames person. Came in once she was busy and wouldn't wait…read moreon me. Came back and she was rude, did not know how to explain simple lense questions. I tried to let manager know and receptionist wouldn't allow me to get his number to speak with him privately. Also their prices on premium frames is higher than anywhere else I've seen in woodlands through VSP. They do not offer all the discounts. I'll never shop here again